eCommerce MasterPlan

eCommerce MasterPlan

Trying to work out how to acquire more customers? Need to improve customer retention? Or just looking for some reassurance you’re on the right track? That’s what the eCommerce MasterPlan is here for. Every week we interview an e-Commerce business person (owner, manager or marketer) with a fascinating insight into successful online retailing. Their business might be a UK mail order retailer, an online-only store from Australia, or a brick and clicks business from the USA – but every one of them is doing something we can all learn from. Many of our guests are using Shopify & Klaviyo, but we also have guests using Wix, Bigcommerce, Woocommerce, Omnisend and Magento. So you're sure to find an episode that directly helps YOU. Listen for advice on what to do next, the reassurance you’re heading in the right direction and all the inspiration you need to grow your eCommerce business without losing your life in the process! This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/

  1. 5 DAYS AGO

    Industry West’s Journey to a 90% B2B Revenue Boost with Ian Leslie

    Ian Leslie is the CMO at US B2B homewares brand Industry West. It all started with Industry West in 2010… now they have a Shopify store and B2B sales reps, with sales of over $20m a year.    Hit PLAY to hear:  The roles of design and user experience in eCommerce Simplicity enhances customer satisfaction How customization contributes to B2B success Why aligned teams are key to growth The importance of continuous adaptation    Key timestamps to dive straight in:  [05:41] Industry West ecommerce journey: Drupal, Magento, Shopify.  [07:33] Creating bespoke, aesthetic, B2B design experiences effectively.  [09:59] Redesign improved eCommerce site's functionality and aesthetics.  [13:37] July Shopify launched B2B module, enabling customization.  [16:51] Educate teams; align website and sales efforts.  [20:45] Listen to Ian’s Top Tips!  Full episode notes here: https://ecmp.info/521 Download your copy of “Home Goals” now >>> https://ecmp.info/homegoals Download our ebook >> https://ecmp.info/ebook "500 Top Tips to Make Your eCommerce Business More Profitable" Download our new ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention & join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode Q&A on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/

    38 min
  2. DEC 9

    How Wild and Stone Achieved 7-Figure eCommerce Growth with Warren Jonas

    Warren Jonas is the CEO and co-founder at Wild & Stone sellers of eco-friendly household products. Founded in 2018, the range now includes over 100 eco-friendly products which they sell via their Shopify store and 1,000 wholesale partners. Sales are now over £1,000,000 a year.    Hit PLAY to hear:  Starting with a clear mission & vision Using a customer-focused approach Sustainability and quality going hand-in-hand Having a multi-channel strategy  Why a lean team structure works    Key timestamps to dive straight in:  [05:33] Moms influence sustainable product strategy and portfolio expansion.  [09:08] Retail: Prioritize profit to ensure business sustainability.  [09:58] Small core group augmented by agencies and tools.  [13:30] Bamboo toothbrushes popularized eco-friendly products globally.  [16:46] Embrace Amazon's dominance; collaborate, don't compete.  [18:36] Listen to Warren’s Top Tips!  Full episode notes here: https://ecmp.info/520 Download your copy of “Home Goals” now >>> https://ecmp.info/homegoals Download our ebook >> https://ecmp.info/ebook "500 Top Tips to Make Your eCommerce Business More Profitable" Download our new ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention & join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode Q&A on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/

    33 min
  3. DEC 2

    Looking at Overstock Art’s journey to 7 figure sales with Amitai Sasson

    Amitai Sasson is the VP of eCommerce at Overstock Art, an online art gallery selling reproductions of the great masters and original works. Founded in 2002, they now sell via their custom website, Amazon, and provide drop ship services for large retail partners. Overstock Art now has over 500,000 customers and annual sales of 8 figures.    Hit PLAY to hear:  The role of SEO in a niche business Diversifying sales channels to reach more customers A different kind of dropshipping The importance of inventory management  And why relationships increase traffic and sales    Key timestamps to dive straight in:  [03:57] An overview of what Overstock Art sells.  [06:21] Program lets artists sell originals, earn royalties.  [07:37] Shipping costs hinder global art market expansion.  [11:54] Research, outreach, relationships; use LinkedIn, services.  [17:55] Plan ahead, hold stock, competitive advantage gained.  [20:58] Listen to Amitai’s Top Tips!       Full episode notes here: https://ecmp.info/519 Download your copy of “Home Goals” now >>> https://ecmp.info/homegoals Download our ebook >> https://ecmp.info/ebook "500 Top Tips to Make Your eCommerce Business More Profitable" Download our new ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention & join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode Q&A on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/

    35 min
  4. NOV 25

    How to Double Your Orders Using Sales Campaigns with Lucy Bloomfield

    Once upon a time, Lucy Bloomfield ran her own eCommerce skincare business and achieved crazy levels of growth. And since 2018 she’s been helping other business owners to achieve huge leaps in sales without allowing the rest of the business to fall apart.  Lucy joins us to share her system for doubling sales without slashing prices or ramping up ad spend. If you’re looking to increase profit, avoid overstock issues, and build long-term, loyal customer relationships, this episode is a must-listen!  Hit PLAY to hear:  Lucy’s 10-step go-to method for doubling sales—without heavy discountsThe timeline Lucy recommends for planning campaignsThe secret to building urgency and scarcity into your offersWhy storytelling is your best sales tool (and how to use it!)Timing tricks that boost sales—no ad spend requiredWays to escape the “discount death spiral” for good Key timestamps to dive straight in:  [03:07] Brands should enhance efficiency, strategy, relationships, sales.  [07:23] Luxury brands balance demand without discounting strategies.  [12:59] 10-step process doubling sales campaign success.  [13:46] Strategic decisions needed for business complexity management.  [19:22] Creative business customization and strategic product launches.  [22:27] Store all marketing materials systematically.  [25:36] Cycle syncing aids businesses in monthly cycles.  [29:49] Listen to Lucy’s Top Tips!  [32:49] Find out how to get Lucy’s Double Orders course for a fraction of its regular price      Get Lucy’s Course at DoubleOrders.com use code MASTERPLAN by 30 November 2024 to save 50%. (From 1 December 2024 the code will save you 25%) Full episode notes here: https://ecmp.info/518 Download our ebook >> https://ecmp.info/ebook "500 Top Tips to Make Your eCommerce Business More Profitable" Download our new ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention & join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode Q&A on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/

    42 min
  5. NOV 18

    Lessons from Zone3’s 7-Figure eCommerce Success with Malina Zarb

    Malina Zarb is the Marketing and eCommerce Director at Zone3, the world’s highest rated triathlon brand. Founded in 2006, Zone3 now sell via their Shopify store and wholesale channels, in total doing £9million a year about 45% of which is DTC.    Hit PLAY to hear:  What Zone3 is all about How to balance niche markets The importance of community in building and scaling a brand Sustainability and how it works in performance products Nailing the basics and keeping things simple    Key timestamps to dive straight in:  [03:11] Closed business for family, pursued consulting and eCommerce.  [05:55] Focus on two core markets with different products, price points, and communities.  [08:10] Community passion and quality define marketing approach.  [10:06] Invested in grassroots events, clubs, ambassador networks.  [14:28] Balancing opportunities with strategic resource management.  [17:06] Nail basics before adopting new technologies.  [20:14] Launched biodegradable wetsuit; pursuing sustainable innovations.  {21:50] Listen to Malina’s Top Tips!    Full episode notes here: https://ecmp.info/517 Download our ebook >> https://ecmp.info/ebook "500 Top Tips to Make Your eCommerce Business More Profitable" Download our new ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention & join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode Q&A on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/

    29 min
  6. NOV 11

    Navigating the Reality of Launching—and Closing—an eCommerce Business with Mike Stevens

    Mike Stevens is one of the DTC pioneers, with 8 years at Innocent Drinks back in the 2000s, and then founding good-for-you confectionery brand Peppersmith, which over 10 years he scaled all the way to exit in 2018. He’s also the author of the excellent and bestselling and award-winning book “The Direct to Consumer Playbook: The Stories and Strategies of the Brands that Wrote the DTC Rules”.    Hit PLAY to hear:  The highs and lows of being an entrepreneur Knowing when to transition your business, or to close it Considering product-market fit Opportunity cost and why it matters Embracing failure as a learning opportunity    Key timestamps to dive straight in:  [05:58] Mike’s take on sustainability, functionality, his Amazon journey, multichannel business.  [12:27] High acquisition costs due to low demand.  [15:03] Real product, timing challenges, consumer purchasing shifts.  [17:46] Running the business was full-time, unfeasible to leave on the side.  [21:17] Considering opportunity cost over easy choices.  [25:10] Passionate about purpose-driven products and consultancy.  [27:05] Listen to Mike’s Top Tips!  Full episode notes here: https://ecmp.info/516 Mike’s previous episode where he talks about his book: https://ecmp.info/390   Download our ebook >> https://ecmp.info/ebook "500 Top Tips to Make Your eCommerce Business More Profitable" Download our new ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention & join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode Q&A on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/

    38 min
  7. NOV 4

    How to Create the Perfect Google Ads Account Structure with Shri Kanase

    Shri Kanase is the founder of Yoru Marketing, where he and his team run Google Ads and YouTube Ads for some of the biggest eCommerce brands in the world, and have helped 100s of brands scale. In fact… Yoru Marketing is one of the fastest growing and top rated Google Ads PPC Marketing Agencies in the USA because they’re all about your results. Hit PLAY to hear: Why account structure mattersAll about the TPS approachProduct feed optimisationThe importance of conversion trackingHow to deal with seasonal changes Key timestamps to dive straight in: [05:31] Success in Google Ads relies on strategic structure. [07:38] Optimized product feed crucial for ad success. [12:23] Focus on high-buying intent for successful campaigns. [15:09] Test, separate, scale: optimize profitable product campaigns. [17:22] Focus on training algorithm for right audience. [19:50] Classify products by different life cycle stages. [23:02] Customize strategies based on performance and needs. [27:03] Listen to Shri’s Top Tips! Full episode notes here: https://ecmp.info/515 Episode sponsored by Yoru Marketing. Apply for your Free Google Ads Audit >> https://yorumarketing.com Download our ebook >> https://ecmp.info/ebook "500 Top Tips to Make Your eCommerce Business More Profitable" Download our new ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention & join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode Q&A on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/

    37 min
  8. OCT 28

    Recycling Passion: How Detrash is Disrupting the Watch Industry with Guy Blaskey

    Guy Blaskey is the founder at Detrash watches, where he’s on a mission to both create the most efficient eCommerce company possible AND be a force for good by creating sustainable products and supporting 1% for the planet and Surfers Against Sewage. Guy founded Detrash in January this year and started selling in June exclusively via it’s Shopify store.  Guy was previously on the show talking about his multi-million turnover pet food brand Pooch and Mutt.   Hit PLAY to hear:  Starting a new business with purpose and passion Practicing proactive sustainability The growing trend of ethical consumerism Disrupting industries with sustainable options Why a small team matters for startups    Key timestamps to dive straight in:  [04:43] Enjoys advisory roles, charity work, and entrepreneurship.  [09:11] Watch provokes sustainable conversations and reminders.  [11:22] Greenwashing in FMCG packaging is really annoying.  [13:26] The more people want recycled products, the more businesses are going to get into recycled materials.  [16:54] Tried limited drops, now using dispatch windows.  [21:00] Helped start business with minimal funds, advised caution.  [22:35] Listen to Guy’s Top Tips!  Full episode notes here: https://ecmp.info/514 Discover Yoast for Shopify >>> https://ecmp.info/yoast-shopify Download our new ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention & join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode Q&A on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/

    34 min

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4.9
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About

Trying to work out how to acquire more customers? Need to improve customer retention? Or just looking for some reassurance you’re on the right track? That’s what the eCommerce MasterPlan is here for. Every week we interview an e-Commerce business person (owner, manager or marketer) with a fascinating insight into successful online retailing. Their business might be a UK mail order retailer, an online-only store from Australia, or a brick and clicks business from the USA – but every one of them is doing something we can all learn from. Many of our guests are using Shopify & Klaviyo, but we also have guests using Wix, Bigcommerce, Woocommerce, Omnisend and Magento. So you're sure to find an episode that directly helps YOU. Listen for advice on what to do next, the reassurance you’re heading in the right direction and all the inspiration you need to grow your eCommerce business without losing your life in the process! This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/

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