Talk About Talk - Executive & Leadership Communication Skills

Dr. Andrea Wojnicki

Let’s talk about improving your communication skills so you can achieve your career goals. Dr. Andrea C. Wojnicki is a Harvard-educated executive communication coach whose research focuses on interpersonal communication and consumer psychology. Learn to communicate with confidence and credibility. Andrea will coach you to: develop executive presence & leadership skills • communicate with precision • overcome imposter syndrome & communicate with confidence • develop your personal brand • formal presentation skills, and more! Subscribe to the Talk About Talk podcast and take your communication skills to the next level!

  1. 6d ago

    AI, Personal Brand, and Thought Leadership with Mitch Joel (ep. 224)

    Worried AI is making everyone sound the same, or that it will replace the value you bring to work? Mitch Joel, author, speaker, and executive director of The Next Era Institute, shares how to build a personal brand people want to follow, why "does it land?" matters more than "is it AI?", and how to use AI as a superpower instead of an answer engine. You'll also learn where your value lives when AI takes over the tasks you hate, and why your network is your net worth. CONNECT WITH ANDREA: 🌐 Website: https://talkabouttalk.com/ 🔗 LinkedIn: https://www.linkedin.com/in/andreawojnicki/ ✉️ Andrea’s Email Newsletter: https://www.talkabouttalk.com/newsletter/ 🟣 Talk About Talk on Apple Podcasts: https://podcasts.apple.com/us/podcast/talk-about-talk-communication-skills-training/id1447267503 🟢 Talk About Talk on Spotify: https://open.spotify.com/show/3afgjXuYZPmNAfIrbn8zXn?si=9ebfc87768524369 📺 Talk About Talk on YouTube: https://www.youtube.com/@talkabouttalkyoutube CONNECT WITH MITCH JOEL: 🌐 Website: https://www.mitchjoel.com/ 🔗 LinkedIn: https://www.linkedin.com/in/mitchjoel/ 🎙️ Thinking With Mitch Joel Podcast: https://www.sixpixels.com/category/podcast/ 📝 Welcome To Vibe Content: https://www.sixpixels.com/articles/archives/welcome-to-vibe-content/ 🏢 Platform: https://www.thinkersone.com/ BOOKS AND RESOURCES MENTIONED: 📚 The War of Art by Steven Pressfield: https://www.stevenpressfield.com/the-war-of-art/ 📚 Quiet by Susan Cain: https://quietrev.com/ 📚 The Sales Bible by Jeffrey Gitomer: https://www.amazon.com/dp/1118985818 📚The Little Red Book of Selling by Jeffrey Gitomer: https://www.amazon.com/dp/1885167601 📚 Building a StoryBrand by Donald Miller: https://storybrand.com/ 🎙️What Is Happening With AI With Ann Handley: https://www.sixpixels.com/podcast/archives/what-is-happening-with-ai-with-ann-handley-twmj-1025/ Check the full episode transcript at https://www.talkabouttalk.com/ai-personal-brand-and-thought-leadership-with-mitch-joel-ep-224

  2. Sep 28

    The CONFIDENCE Habit with Dr. Cindra Kamphoff (ep. 222)

    Looking to boost your confidence? Struggling with self-doubt or imposter syndrome? Dr. Cindra Kamphoff, bestselling author of "The Confidence Habit," breaks down why confidence is a habit you can build. Andrea and Cindra dig into the difference between confidence and credibility, why 68% of Americans believe we're in a confidence crisis, and the small daily practices that rewire self-belief over time. You'll learn Cindra's three-word mantra for bouncing back from setbacks, how to "capture your wins" even during your hardest days, and why confidence is often borrowed before it is built. CONNECT WITH ANDREA: 🌐 Website: https://talkabouttalk.com/ 🔗 LinkedIn: https://www.linkedin.com/in/andreawojnicki/ ✉️ Andrea’s Email Newsletter: https://www.talkabouttalk.com/newsletter/ 🟣 Talk About Talk on Apple Podcasts: https://podcasts.apple.com/us/podcast/talk-about-talk-communication-skills-training/id1447267503 🟢 Talk About Talk on Spotify: https://open.spotify.com/show/3afgjXuYZPmNAfIrbn8zXn?si=9ebfc87768524369 📺 Talk About Talk on YouTube: https://www.youtube.com/@talkabouttalkyoutube CONNECT WITH CINDRA: 🌐 Website: https://cindrakamphoff.com/ 📖 "The Confidence Habit" book: https://link.amazon/B08i6oLDl 🔗 LinkedIn: https://www.linkedin.com/in/cindra-kamphoff/ 🎙️ Listen to Andrea on Cindra's "High Performance Mindset" Podcast: https://podcasts.apple.com/us/podcast/774-unique-is-better-than-better-how-to-communicate/id1034819901?i=1000788323865 RESOURCES: 📖 The Gifts of Imperfection by Brené Brown: https://www.amazon.com/dp/1455884324? Check the full episode transcript at https://www.talkabouttalk.com/the-confidence-habit-with-cindra-kamphoff-ep-222

  3. Aug 31

    3 Ways to Identify YOUR SUPERPOWERS (ep.220)

    Wondering how to build your personal brand? Executive communication coach Andrea Wojnicki walks you through three exercises straight from her upcoming book to help you identify your own unique and valuable personal brand themes. Learn how to organize your strengths using the three Cs, clarify exactly how you make money, save money, solve a problem , and how skill stacking your abilities can make you distinctive. CONNECT WITH ANDREA 🌐 Website: https://talkabouttalk.com/ 🔗 LinkedIn: https://www.linkedin.com/in/andreawojnicki/ ✉️ Andrea’s Email Newsletter: https://www.talkabouttalk.com/newsletter/ 🟣 Talk About Talk on Apple Podcasts: https://podcasts.apple.com/us/podcast/talk-about-talk-communication-skills-training/id1447267503 🟢 Talk About Talk on Spotify: https://open.spotify.com/show/3afgjXuYZPmNAfIrbn8zXn?si=9ebfc87768524369 📺 Talk About Talk on YouTube: https://www.youtube.com/@talkabouttalkyoutube RESOURCES MENTIONED 🧭 Take the Archetypes Quiz: TalkAboutTalk.com/ArchetypesQuiz 🎧 Episode 179 with Christina Wallace, The Portfolio Life and Your Personal Brand: TalkAboutTalk.com/Portfolio-Life-179 📖 The Portfolio Life, by Christina Wallace: https://amzn.to/4czgBFZ TRANSCRIPTION: Andrea Wojnicki: You are in for a treat with this episode. I am really excited about this one. It’s gonna be a short one, but I promise it will deliver impact. I’m gonna coach you through three brand-new exercises that I share with my executive coaching clients in private coaching and in workshops. These are exercises that will help you develop your own unique and valuable personal brand. Sound good? Let’s go. I want you to think of this podcast episode as a private coaching session just between you and me. Are you ready to work on your personal brand? Then you are in exactly the right place. Let’s do this. Let’s talk about talk. My name is Dr. Andrea Wojnicki. Please, just call me Andrea. For the next 15 minutes or so, you can consider me your personal executive communication coach. I coach ambitious leaders like you to communicate with confidence and credibility so you can achieve your career goals. You can learn more about Talk About Talk and everything that I do if you go to TalkAboutTalk.com. You’ll see information about keynote speeches, corporate workshops, masterclasses, online courses, private coaching. It’s all there. There’s also plenty of free resources. So I encourage you to explore, and while you’re there, sign up for my free email newsletter. That’s more free coaching. Okay, now I have something exciting to share. I am writing a book. This may or may not be news to you, but it’s not on the website yet, and it will be soon. It’s due to be published in 2027, and I have to tell you, it is way, way more work than I expected, but it’s also way more enjoyable. The title of the book is Let Me Introduce Yourself. As you can probably guess from this title and from the topic of this podcast episode, the book is about how to introduce yourself with confidence and how to build a strong personal brand. Writing this book has pushed me to think in an even more disciplined way about how I coach people through this process. And as I’ve been writing, a few things have bubbled up, you could say, and I just wanna share these things with you now. Three things, in fact. Today, I’m gonna walk you through all three, and I’m gonna coach you on how to use each one to help you identify and develop your own unique and valuable personal brand themes. How to Identify Your Personal Brand Themes First, though, I need to provide you with a little bit of context. When I work with these clients, these leaders, whether it’s one-on-one private coaching or in a group workshop, our goal is to build a succinct list of between 10 to 15 personal brand themes that are positive, unique, and resonant things about you that you wanna reinforce as part of your personal brand. I use all kinds of exercises and prompts to help you build that list. And the most popular of these exercises is the Archetypes Quiz. If you go to talkabouttalk.com/archetypesquiz, you’ll find it there. It’s absolutely free, and it will help you identify which one of the 12 archetypes is your default. This output will give you confidence, focus, direction, and a real sense of identity, not to mention a whole new way to think about yourself and talk about yourself. Okay, context is set. You now know that our goal is to come up with between 10 to 15 personal brand themes, and you know one way of doing so. It’s through the Archetypes Quiz. I’m gonna take you through three more.  The Three Cs: Credentials, Character, and Context  The first one I call the three Cs. As I was writing my book and describing this personal brand building process, something struck me. The list of possible personal brand themes is so extensive, it’s actually exhausting. It can feel overwhelming. Think about it. We’re talking about your industry expertise, your functional expertise, your sector, your current title, your educational credentials, your past jobs, your archetype, your personality traits, especially where you’re off the charts, your leadership style, your geography, where you live and where you’re from, your hobbies, your family, and on and on. You get the idea. Overwhelming, right? So when I was writing the book, I asked myself, “Is there a better way to organize all of this?” And that’s when I came up with the three Cs. The three Cs are credentials, character, and context. So here’s your exercise. Grab a piece of paper or open a document and write these three words across the top: credentials, character, and context. Then, under each heading, brainstorm the positive, unique, and resonant things about you that belong there. Under credentials, you include things like your title, academic achievements, awards, certifications, past positions, and so on. Under character, you would include things like your archetype, which I just mentioned, and you can find a link to the quiz in the show notes. You would also include your personality traits, your leadership style. You get the idea. These are your character traits. And then in the third column, under context, you put your family role, your stage of life, where you grew up, where you live now, your hobbies, and so on. Simply categorizing this previously overwhelming list can help you think more clearly and more strategically about which themes belong in your personal brand. It might even surface something that you’d otherwise overlook. Okay, so that’s exercise one, the three Cs: credentials, character, and context.  Make Money, Save Money, or Solve a Problem  Moving on to exercise two. This exercise comes from a quote from a very good friend of mine named Sharon Ma Jin. You may have heard me mention her before. I’ve even had her on this podcast a few times. She is a very successful executive recruiter, and we’ve worked together in workshops and coaching sessions to help people identify their professional identity and personal brand. And she is adamant about this, and I love her for it. Here’s her quote. Sharon says, “You need to know how you help a company make money, save money, or solve a problem.” Say it with me. Make money, save money, solve a problem. Think about that. Here’s your exercise. Write those three phrases down. Then for each one, brainstorm the specific ways that you do this and include real examples and real experiences wherever you can. This exercise has a way of illuminating strengths and personal brand themes that people don’t even realize they had. Okay, so that’s exercise two. Make money, save money, or solve a problem. Thank you, Sharon. Okay, we’re already onto the last one. We’ve covered the three Cs. Do you remember what they are? Credentials, character, and context. And we also covered Sharon’s suggestion of identifying how you help a company make money, save money, or solve a problem. Skill Stacking: Find What Makes You Unique And now onto the last exercise. I’m gonna be honest here, this one is my personal favorite. Have you ever heard of skill stacking or talent stacking? This concept is credited to Scott Adams. Yes, the Dilbert cartoonist. His idea is that you don’t need to be exceptional at any one thing. Instead, if you can combine two or three things where you’re, say, in the eightieth percentile or so, this combination will make you truly exceptional. I like to think of this as a Venn diagram. Picture two or three circles, each representing your different skills. Where they overlap, that is uniquely you, and that is how you, my friend, are exceptional. I spoke about a related concept to this back in episode number one hundred and seventy-nine with Harvard Business School professor Christina Wallace. Christina wrote a book called The Portfolio Life. I’ll leave links to that episode and her book in the show notes. Christina encourages us to create our own personal Venn diagram. Sound familiar? Consider three or so of your skills. Each of them is a circle, and where they overlap is magic. This is similar to skill stacking or talent stacking, isn’t it? For Christina, her three circles are entertainment, technology, and business. Now, I have to say, there is nothing unusual about someone with business experience and expertise or someone with a tech background or someone in entertainment. But how many people do you know with all three? That is Christina’s sweet spot, and that is her brand. For me, my circles are, I would say, marketing and branding is one, communication is one, and teaching and coaching is another. So now, when I work with clients who feel like their value proposition isn’t distinctive enough, like they’re just not unique enough to stand out and get noticed, skill stacking is the exercise that changes everything. Think about the finance

  4. Aug 17

    Leadership & Communicating TRUST with Anne Morriss (ep.219)

    Trust comes down to three pillars: logic, authenticity, and empathy. But when you’re under real pressure, one of those pillars usually starts to crack. Leadership coach and bestselling author Anne Morriss joins Andrea to unpack the trust triangle and introduce two ideas every leader needs in their back pocket: your trust anchor (the pillar that holds firm no matter what) and your trust wobble (the one that slips the second things get hard). You’ll learn how to spot your own anchor and wobble, why this same pattern shows up in even the most accomplished leaders on the planet, and how knowing the difference can help you build trust faster and hold onto it longer. CONNECT WITH ANDREA 🌐 Website: https://talkabouttalk.com/ 🔗 LinkedIn: https://www.linkedin.com/in/andreawojnicki/ ✉️ Andrea’s Email Newsletter: https://www.talkabouttalk.com/newsletter/ 🟣 Talk About Talk on Apple Podcasts: https://podcasts.apple.com/us/podcast/talk-about-talk-communication-skills-training/id1447267503 🟢 Talk About Talk on Spotify: https://open.spotify.com/show/3afgjXuYZPmNAfIrbn8zXn?si=9ebfc87768524369 📺 Talk About Talk on YouTube: https://www.youtube.com/@talkabouttalkyoutube CONNECT WITH ANNE 🌐 Website: AnneAndFrances.com 🔗 LinkedIn: Anne’s LinkedIn 🎙️ Anne’s Podcast, Fixable: Anne’s Podcast: Fixable ▶️ Anne’s TED Talk: Anne’s TED Talk BOOKS MENTIONED 📖 Move Fast and Fix Things by Frances Frei and Anne Morriss: https://amzn.to/4wcl5JM 📖 Uncommon Service by Frances Frei and Anne Morriss: https://amzn.to/4wF8i3D 📖 Unleashed by Frances Frei and Anne Morriss: https://amzn.to/4ySGhqR 📖 The Power of Full Engagement by Tony Schwartz and Jim Loehr: https://www.amazon.com/Power-Full-Engagement-Managing-Performance/dp/0743226755 TRANSCRIPTION Anne Morriss: If I’m underslept or haven’t fed myself properly or under stress, I am more likely to wobble. And when I’m wobbly on authenticity, what will happen is a people-pleasing part of me will show up and tell you, Andrea, what you want to hear and not necessarily what I think, know, and believe.  Andrea Wojnicki: That was entrepreneur and leadership coach Anne Morriss. And if her name sounds familiar, it might be because she’s also the co-author of three books, one called Move Fast and Fix Things, one called Uncommon Service, and one called Unleashed. I am really excited to share with you my conversation with Anne. Amongst other things in this episode, you’re gonna learn the three-ingredient recipe for how you can establish trust. Okay, so first of all, yes, of course it is a three-ingredient recipe. The power of three, right? And secondly, trust is critical. I realized that I really don’t use this term trust very often. Instead, I talk about personal branding and credibility, but these are all related terms, aren’t they? So if you wanna make an impact, and I know you do, then you need to establish trust. In this episode, you’re going to learn the three pillars of trust, how to identify your trust wobble and your anchor, and a lot more. Let’s do this. Let’s talk about talk.  Welcome to Talk About Talk. My name is Dr. Andrea Wojnicki. Please, just call me Andrea. I’m an executive communication coach at Talk About Talk, where I help ambitious leaders and aspiring leaders to communicate with confidence and credibility so that you can get ahead in your career. A quick note before we get started. If you wanna go deeper on improving your communication skills and your credibility at work, I encourage you to head to talkabouttalk.com. That’s where you’ll find lots of free resources, plus information about my keynotes, my corporate workshops, my master classes, my online courses, and lots more. It is all there. TalkAboutTalk.com. About the Guest: Leadership Expert Anne Morriss Okay, let me introduce today’s guest, and then we’re gonna get right into this power-packed interview. I encourage you to stay with us through the end, though, because as always, I’m gonna wrap up with three key learnings that I wanna reinforce for you. People tell me that they appreciate this. I get lots of emails saying this. So basically, you do not need to take notes. Okay, let me back up. I came to know Anne Morriss through her partner, Frances Frei, an award-winning faculty member and exceptional teacher who generously mentored me when I was a student at Harvard Business School. So the three of us, Anne, Frances, and myself, we all share a passion for helping leaders communicate more effectively. I was absolutely thrilled when Anne agreed to join me on this podcast. As I mentioned, Anne Morriss is an entrepreneur, a leadership coach, and an author. She’s also a TED speaker and the founder of the Leadership Consortium, a first-of-its-kind leadership accelerator that prepares emerging leaders for senior leadership. Over the past 20 years, she has helped organizations around the world strengthen their leadership, culture, and transformational change. Here we go. Thank you very much, Anne, for being here today to talk to me and the Talk About Talk listeners about trust and communication.  AM: Oh, Andrea, I’m so delighted to be here. The Three Pillars of Trust: Logic, Authenticity, and Empathy  AW: Let’s get right into this. Let’s talk about trust. I know that you and Frances say that trust is the foundation of leadership. Can you share with us what the three core components are of trust?  AM: Yeah. It actually goes all the way back to Aristotle’s logos, pathos, ethos, which was a persuasion framework. So it will not surprise you that these ideas are very relevant to your mission on this podcast and in so much of your work, Andrea. But the three component parts of trust are, I’ll go through them the way we often teach it, which is that I am more likely to trust you, Andrea, as a leader, if I believe you can do the job, if I think you’re competent at the wheel, if I think your reasoning and judgment are sound. It is not enough; I also have to believe that I’m interacting with a real version of you, so that your, you know, your thoughts, your feelings, your actions are all aligned. We call that authenticity. It is still not enough. I also have to believe that you’re not just in it for you; you’re also in it for me. You’re also committed to my well-being, and you care about my interests and success, often in the job. When all three of, we call them the trust pillars, when all three of these trust pillars are sturdy and strong, trust is a very natural byproduct. And by the way, this is all from the perspective of the other person. So I have to be convinced of your logic, authenticity, and empathy so that I can trust you. And as you said right at the top, it is very foundational. Leadership is a relational practice. We often forget that when we tell the story, you know, these great men and women stories of leaders. We forget that it is fundamentally about having impact through other people. So that’s why this is just, this is so critical to anything you’re trying to accomplish as a leader.  AW: So first of all, the power of three. Anyone who listens to the Talk About Talk podcast knows it. And actually, Aristotle, I was looking back at evidence of the power of three, and this is one of the things that comes up.\ What’s Your Trust Wobble—and Your Anchor?  So logic, authenticity, and empathy. Can you comment on, as folks, you know, are climbing the corporate ladder, as their careers are progressing, they’re becoming more senior, they’re leading more people, where those wobbles in this triad might be more likely to happen? Or may- and maybe this is a different question, where they can be the most damaging or catastrophic in people’s quest to create, I guess, leadership presence or identity? AM: Yeah, absolutely. We think about this question all the time. And as you suggest, so we use this word wobble to describe this other very stable pattern. So one stable pattern is, we call it the trust triangle. So logic, authenticity, empathy, you need all three. The other pattern we see, even among the most accomplished leaders, is that all of us lose trust some of the time. And when that happens, it’s not that all three of these pillars collapse. One of them tends to get a little shaky. We call that your wobble. So that’s pattern one. And then the other pattern, the good– that’s the bad news. The good news is that one of them tends to be rock solid. So if I were to drag you out of bed, Andrea, at three in the morning, you would be logical or authentic or empathetic. So we call that your anchor. So we’re constantly working with leaders on these two questions of how do you lean into and leverage your anchor, and how do you keep your eye on your wobble? So it is different for each of us. And it is tied more to personality, is just a layman’s way to think about it, than role. What we do find, however, is that empathy wobblers, so that’s the language you use, I’m an empathy wobbler and an authenticity anchor, is a common leadership profile. That’s actually not my trust profile. I would tell you my trust pro- profile in a second. But we do find that empathy wobblers are disproportionately represented at the top of organizations. AW: Do you think that that’s changing? ‘Cause I have this conversation a lot with folks that this, you know, think back to the Jack Welch era, right, compared to today. Do you feel like this might be changing in terms of the emphasis or significance?  AM: Yeah, I think with the pattern we are seeing more than empathy wobbler. So we, we are still finding empathy wobblers disproportionately represented at the top, and I think a longitudinal study of that I think is a really interesting question. What does seem to be reinforced in 2026 is that authenticity anchors are disproportionately succeeding and asce

  5. Aug 3

    Q&A: Andrea Answers Clients’ QUESTIONS (ep.218)

    Job loss, awkward boundaries, and the art of saying no without burning bridges. These are real Qs from listeners like you. Andrea takes the mic to answer communication and career questions with hard-hitting advice and tips you can use today. We cover 5 questions: 1️⃣ How do you reposition your brand when people have already decided who you are? 2️⃣ What’s the best way to talk about getting fired or laid off? 3️⃣ How do you say no to a request without burning bridges? 4️⃣ How do you disagree with someone without sounding disagreeable? 5️⃣ Where’s the line between being authentic and being strategic? CONNECT WITH ANDREA 🌐 Website: https://talkabouttalk.com/ 🔗 LinkedIn: https://www.linkedin.com/in/andreawojnicki/ ✉️ Andrea’s Email Newsletter: https://www.talkabouttalk.com/newsletter/ 🟣 Talk About Talk on Apple Podcasts: https://podcasts.apple.com/us/podcast/talk-about-talk-communication-skills-training/id1447267503 🟢 Talk About Talk on Spotify: https://open.spotify.com/show/3afgjXuYZPmNAfIrbn8zXn?si=9ebfc87768524369 📺 Talk About Talk on YouTube: https://www.youtube.com/@talkabouttalkyoutube TRANSCRIPTION What’s the best way to frame a job transition that was not in your control? How can I say no to requests without hurting the relationship or collaboration opportunities in the future? Where is the line between being an authentic communicator and being a strategic communicator? I am very excited about this episode. Five Communication Challenges Every Leader Faces  I’m going to answer for you five real questions from a few of the incredible leaders that I coach. We’re gonna cover how to upgrade your reputation or your professional identity in the eyes of others that you’ve been working with for a long time. We’re also gonna cover how to talk about your career when you get laid off or even fired. Then we’re gonna cover how to say no to requests without burning bridges and, similarly, how to disagree with others without sounding disagreeable. And last, we’re gonna cover the important question of how to navigate the fine line between authentic communication and strategic communication.  Let’s do this. Let’s talk about talk. My name is Dr. Andrea Wojnicki. Please just call me Andrea. I’m an executive communication coach here at Talk About Talk, where I coach ambitious leaders and aspiring leaders to communicate with confidence and credibility so they can achieve their career goals. You can learn more about me and about what we do at Talk About Talk if you go to the website. It’s TalkAboutTalk.com. I really hope you’ll check it out. We’ve got the archive of this podcast there, plus lots of free resources and information about the keynote speaking, the corporate workshops, the master classes, the online courses, and the private coaching that I do. Okay, let’s get into this. How to Reinvent Your Professional Brand  The first question that I’m gonna read for you is from a master class client of mine named Laureen. Laureen, thank you for your question. Here’s what she asked. She said, “Let’s say you’ve been in a business for a few years, and while you’re successful, you notice that your potential is being defined by a role that you were in when you first joined, or by a specialized skill set that you realize is actually limiting your future. What is your advice for repositioning yourself or changing the perception of your brand with the people who have already decided where you fit and who you are?” Great question, Laureen. Thank you. This question is really about updating or upgrading your identity or your personal brand in the eyes of others. It’s about reinvention. In my mind, you have three options here, Laureen. The first is to reinforce your new and improved identity every way you can. Create a list of the different ways that you can reinforce your new positioning. These can be direct or explicit, and you can directly use your words to tell people about your new skills, your new expertise, and your passions. Of course, and you had to know this was coming, you can do this through your self-introduction. Your self-introduction is the most direct way that you have to reinforce your professional identity. These are your words from you about you. So when you introduce yourself, tell people what your expertise, your skills, and your passions are. Use your filter and tell them what the words are. Be direct. You can also be a little bit less direct. Maybe you can start sharing information, re-sharing some articles that you might have read on LinkedIn or commenting on others. Make it clear that you have an interest, expertise, and a passion in this new area. So it’s about consistently communicating directly and indirectly about this new expertise or level of skill that you have. That’s my first suggestion. My second suggestion, Laureen, is that you formalize your new skill set in some way that is formal. Like, for example, taking some training, earning some credentials, maybe even joining an association. This is about formalizing your new skills. The third and last suggestion that I have for you is something that probably crossed your mind, and it’s to leave. So this would be the last resort, I’m gonna say. It seems rather dramatic, but sometimes the easiest way to change and improve your brand is to have some kind of significant catalyst, like leaving an organization and starting somewhere else. So those are my three answers for you, Laureen, and we’re gonna move on now.  Framing a Job Transition with Confidence  Question number two, this question is: Thinking about all of the recent layoffs across industries, people whose roles were impacted still face bias when they’re looking for a new job. Even when we know that mass layoffs were triggered by a volatile economy, over-hiring in tech, etc. The question is, what’s the best way to frame a job transition that was not in your control? Another fantastic question. I really love this question. This is one of the most common questions that I get about how to create a narrative that is true and optimized, and the stakes are high. You’re looking for a new job. Whether you were laid off or fired, your narrative is in your control. So my suggestion is that there are two things to think about. There’s the what and the how. Okay? So the what is labeling what happened, and then the how is how you communicate it. Let’s dig into these a little bit separately. First, the what. Labeling what happened. While I am not a fan of scripts, this is where you can memorize a sentence or a phrase that is true, valid, and optimized for your context, and this will serve you well. You could label the departure in a way that is true. So if you were laid off, you could say that you were downsized, you could say that the role was eliminated as part of a restructuring, or you could say that the position, or maybe even the department, was cut. On the other hand, if you were fired, my suggestion is keep it brief. You could say, “I was let go.” This is simple, neutral, and it doesn’t overexplain anything. Or you could say, “The expectations and my work style just were not aligned.” Even something like, “I can take ownership of some of it, and here’s what I would do differently.” So there’s the labeling it. That’s the what. Now the how to communicate it. I do have a few general principles to share with you. First, keep it brief. Do not dwell. The longer you explain, the worse it sounds. One or two clean sentences at the most, and then pivot to what you’re looking for next. Secondly, do not trash your employer. Never ever do this. Even if they were awful, it only reflects on you. And last, and this is big, focus on learning. This experience was a catalyst that really made me think about what my values are and what my skills are, and now I’m really excited about moving on to a new opportunity where I can really focus on these skills and passions of mine. You see how much better that sounds? So focus on your learning. Okay, let’s move on to question number three.  How to Say No Without Burning Bridges  Question number three is from Jennifer, a longtime client of mine that has actually become a friend. Jennifer asks, “How can I say no to requests without hurting the relationship or collaboration opportunities in the future?” Great question, Jennifer. I have three specific suggestions for you. My first suggestion is to decline the request in terms of a boundary or a rule that you set for yourself. “I’m not doing that right now. I am focusing on this other thing.” As opposed to saying, for example, “Sorry, I have to say no because of,” and then filling in the line with whatever the excuse is. This just begs for negotiation. And I’m gonna get a little bit personal here with this one. I have a lot of people who ask me for a lot of favors in my role as an executive communication coach, and I typically do say yes, but recently I’ve been writing a book. And so it’s actually pretty easy. I have this boundary or this rule of a certain number of hours that I need to spend every day and every week on my book, or I know that it’s not gonna get written. And so I tell people, “I am declining all of whatever it is that they’re asking at this point because I’m singularly focusing on my book. This is what I have to do to get this out the door to the publisher on time. I’m really sorry.” So set a boundary or a rule for yourself and make it clear. That’s my first suggestion. My second suggestion for you is to decline the task, not the person. So what does that mean? “That doesn’t work for me right now,” lands differently than, “I can’t help you.” The idea here is to keep the door open by making it clear that your no, your decline, is about the specific task, not about the person. And then my third sug

  6. Jul 20

    Emily the Recruiter on CLOCKING IN & Communicating at Work (ep. 217)

    Career communication skills, interview mistakes, salary negotiation, and personal branding are all areas where small shifts create noticeable results. The frustrating part is that most people don’t know what they’re getting wrong, and by the time they figure it out, the job offer is already gone. Emily Durham, known as Emily the Recruiter, is a recruiter-turned-career coach and author of Clock In: No BS Advice for Getting Ahead in Your Career Without Losing Your Mind. She has spent years on the other side of the hiring table and brings that insider perspective to every piece of advice she gives. You’ll learn why confident communicators slow down instead of speeding up; what 80% of interview candidates get wrong about how much to say; how to answer the strengths and weaknesses questions without sounding like everyone else; when to bring up salary before you even get on the phone; and why audacity is what executive presence is made of. CONNECT WITH ANDREA 🌐 Website: https://talkabouttalk.com/ 🔗 LinkedIn: https://www.linkedin.com/in/andreawojnicki/ ✉️ Andrea’s Email Newsletter: https://www.talkabouttalk.com/newsletter/ 🟣 Talk About Talk on Apple Podcasts: https://podcasts.apple.com/us/podcast/talk-about-talk-communication-skills-training/id1447267503 🟢 Talk About Talk on Spotify: https://open.spotify.com/show/3afgjXuYZPmNAfIrbn8zXn?si=9ebfc87768524369 📺 Talk About Talk on YouTube: https://www.youtube.com/@talkabouttalkyoutube CONNECT WITH EMILY 🌐 Website: EmilyDurham.org 📸 Instagram: Instagram.com/Emily.The.Recruiter RESOURCES Emily’s book Clock In: No BS Advice for Getting Ahead in Your Career Without Losing Your Mind – https://amzn.to/4gmfMTP Emily’s podcast: Clock In – https://emilydurham.org/podcast TRANSCRIPTION Emily Durham: People I like super, super admire at work, they’re okay with silence. They don’t need to fill silence. They make an ask, and they sit there quietly. So learning how to slow down and be the person to sit in the quiet, like that’s the power move.  Andrea Wojnicki: That was Emily Durham, also known as Emily the Recruiter and author of this book called Clock In: No BS Advice for Getting Ahead in Your Career Without Losing Your Mind. Don’t you love it? In this episode of the Talk About Talk podcast, we’re gonna talk about how to use your communication skills at work so you can get ahead in your career. After I introduce Emily, we’re gonna get right into the interview, and then at the end, as always, I’m gonna summarize with three main points that I wanna reinforce for you, so you do not need to take notes. You’re welcome. Let’s do this. Let’s Talk About Talk.  My name is Dr. Andrea Wojnicki. Please just call me Andrea. I’m your communication coach. I founded Talk About Talk to help you and other leaders learn to communicate with confidence and credibility so you can get ahead in your career. You can learn more about what we do at Talk About Talk if you go to TalkAboutTalk.com. It’s all there. About the Guest: Emily Durham (“Emily the Recruiter”)  Okay, I’m gonna introduce Emily now. I’m gonna actually read her bio from the back of her book. Emily Durham, better known as Emily the Recruiter, is a recruiter turned career coach and content creator. On her popular social media accounts and her podcast called Clock In, she gives real-world advice to help people thrive in their careers. She lives in Toronto. Here we go.  Thank you so much for being here today, Emily, to speak with me and the Talk About Talk listeners about how to communicate at work.  ED: Thank you for having me. There’s one thing I’m excited to talk about, and it’s everything. I am so excited for us to jump into it all. So thank you for having me. AW: My pleasure. I wanna start big picture, if you don’t mind, Emily. I know you have opinions and advice and suggestions for us in terms of job interviews and salary negotiations and being with difficult people, and all of these very specific things, but I wanna start broad. What do you think the most important communication skills are for us to acquire in terms of advancing our careers and succeeding at work? Why Pacing, Pausing, and Precision Matter  ED: It’s an incredible question. I really think the most important communication skills are the slightly counterintuitive ones, so pacing and then pausing. People talk about this all the time, but you can really tell how experienced someone is by how they are physically, like, you know, pacing out the words that they’re using. So if you’re a super confident communicator, chances are you’re giving yourself the space to speak slowly, and that automatically communicates that sense of authority. But what you’ll really notice, at least the people I, like, super, super admire at work, they’re okay with silence. They don’t need to fill silence. They make an ask, and they sit there quietly. So learning how to slow down and be the person to sit in the quiet, like, that’s the power move.  AW: I agree. I agree, Emily. The power pause is powerful. And in my experience, interestingly, I would say the junior folks that come to me for communication skills coaching are really focused on speaking up. They actually wanna fill the silence, right? And then as they become more senior, they’re asking for me advice on how to communicate with precision and brevity and clarity. It’s a real interesting transformation. So I think my next question for you is: what other communication skills do you see evolve as people become more senior, from being a junior to middle manager to a senior leader? ED: It’s so interesting ’cause I think the more junior you are, naturally you feel like your place at work, or even in your personal life, is to prove that you know something. And we’ve all been there. You’re, like, 20 in a brand-new job, and it feels like you need to prove that you’ve earned your spot in this room. So oftentimes the communication skills people are working on is the baseline, like how do I communicate what I’m working on? How do I make sure other people hear me, that they aren’t speaking over me? And all of that is really meaningful, but sometimes that trickles into us over-explaining, over-communicating to really assert that we deserve to be in the room. But really, like echoing kind of your client and what you hear is the more senior someone gets, it becomes less about what to say and more about how to say it. ‘Cause at that point, you know what you’re supposed to say. People should know your worth. You know what you have to advocate for at work, but it’s more about how you’re communicating it. Little things I think of, especially early in my career, the sorries before you ask a question, “Oh, sorry, can I do this?” It’s second nature. It feels like we’re just kind of cementing: do I deserve a seat at this table? 10 years into your career, 15 years in, I have no time for the sorries, but I want coaching on how to sound not like a great middle manager, but exactly like a great CEO, and being a bit more direct, having that same audacity the successful people do. So I really see it shift from what to how the more you grow in your career, but we all inevitably have to go through that icky early phase of what the heck am I doing here?  AW: I love the word audacity. You used the word; I love that word. That, that’s like synonymous with executive, this all elusive executive presence that so many folks are aspiring to. But I wanna back up to even before you get the job, talking about the job interview. So I know a lot of people that come to you, and definitely people that come to me are seeking help; not everyone, but a significant proportion are seeking help when they are in job transition. So they’re either actively interviewing for jobs, or they’re planning to in the future. How to Stand Out Without Talking Too Much  Let’s start with what common mistakes do people make when they’re in this job interview process?  ED: Oh my gosh. There’s quite a few, but the most common, which if I had to put a percentage to it, I’m talking 80% of interviews, the candidates either spoke too much or not enough. Which I know sounds like, you know, “How am I supposed to get it right?” It’s actually pretty easy once you know what they’re looking for. When it comes to the early parts of the interview, you’re always going to be asked, “Introduce yourself. Why are you looking for this job? Talk to me about the icebreakers.” Where people go wrong is they feel the need to explain everything. They’re thinking that this is a confessional instead of a sales pitch, and it’s a sales pitch. So when your answer is extending for any of your questions, whether it’s introductions or, like, the meat and potatoes, if it’s more than two minutes, people have tuned out. You’ve lost them. So keeping things more succinct, and it’s important to practice that. We’re not inherently able to self-correct in those moments of anxiety. But the other part of it is you’re not saying enough. If someone asks you at the beginning of the interview, “How are you?” and your response is, “I’m good. You?” Well, you’re giving them nothing to work with. You’re not helping your case by creating a personable relationship with this individual interviewing you. So it’s really about striking that balance, and it comes down to practice. So practicing answering questions on your own, recording yourself answering those common interview questions, even striking up small talk with a barista at your local coffee shop so you get into the habit of what crisp communication sounds and feels like. I would say those are the big boys. Heavy on the talking too much, though. That happens all the time.  AW: Yeah. So I learned when I was an undergraduate student from a career education s

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Let’s talk about improving your communication skills so you can achieve your career goals. Dr. Andrea C. Wojnicki is a Harvard-educated executive communication coach whose research focuses on interpersonal communication and consumer psychology. Learn to communicate with confidence and credibility. Andrea will coach you to: develop executive presence & leadership skills • communicate with precision • overcome imposter syndrome & communicate with confidence • develop your personal brand • formal presentation skills, and more! Subscribe to the Talk About Talk podcast and take your communication skills to the next level!

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