Women in Customer Success Podcast

Marija Skobe-Pilley
  • 5.0 (22)
  • CAREERS
  • UPDATED WEEKLY

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to share their learnings and strategies with us. You’re going to be inspired.

  1. 148 - AI And Empathy In Customer Success

    FEB 4

    148 - AI And Empathy In Customer Success

    Text us your questions and thoughts! What happens when you move your CS career from London to Dubai and rebuild your playbook from the ground up?  We talk about that with Jomilsa Sousa, Customer Success and Account Management consultant & coach, and the Founder of The Success Studio, where she helps Customer Success professionals and businesses unlock their full potential. Currently, she also serves as Account Manager at Cirium (and when this was recorded, she was CS Account Manager at LexisNexis Middle East) In this episode, Jomilsa unpacks how digital transformation in the Middle East collides with a culture that prizes in‑person trust, and why that mix is changing how teams design onboarding, renewals, and growth. AI is powerful for churn prediction and business reviews, but the story that convinces a stakeholder to stay is still a human one. We explore: Cultural nuance shaping CS across the Middle EastAI for churn prediction and reviews, humans for narrative and trustRising demand for CS Ops, technical CSMs and community rolesEmpathy as a strategic advantageBuilding systematic visibility: weekly updates, impact docs, public winsWe also dig into the mindset that sustains momentum: pivot quickly when the signal changes, lead without the title, and make someone’s day easier as a daily north star.  If you’re navigating AI, global accounts, or a big move of your own, this conversation offers a clear, human map for what works (& what doesn’t). And if this conversation resonates, follow the show, share it with a teammate who needs fresh tactics, and leave a quick review to help more listeners find us. 💚 This episode is brought to you by Deployflow: https://deployflow.co/ ___________ 👉 Follow Jomilsa: https://www.linkedin.com/in/jomilsasousa/ 👉 Learn more about The Success Studio: https://thesuccessstudio.coach/ 👉 Learn more about Deployflow & P-Suite by Deployflow and get a quick squad estimate at: https://deployflow.co/p-suite/ __________________________________________________ About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow: Women in Customer Success Website - https://www.womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley LinkedIn - https://www.linkedin.com/in/mspilley/ Check out our Courses: The Revenue CSM - https://womenincs.co/the-revenue-csm

    34 min
  2. [WiCS PowerUp Masterclass S2:E4] The Future of CS: Biggest Takeaways from Pulse Europe

    JAN 21

    [WiCS PowerUp Masterclass S2:E4] The Future of CS: Biggest Takeaways from Pulse Europe

    Text us your questions and thoughts! What's Next for Customer Success in 2026? That’s the question we’re answering today. Welcome back to another PowerUp Masterclass in partnership with our friends at Gainsight where we’re going beyond the Pulse Europe conference recap and into what really matters: where Customer Success is heading in 2026. Together with Tori Jeffcoat, Director of Product Marketing at Gainsight, we're unpacking  the biggest trends and ‘aha’ moments from Europe's leading CS event, and sharing our predictions for the year ahead. You'll walk away knowing: Why AI adoption is lagging and how teams are gearing up for agentic successHow CS is becoming a revenue driver through better post-sale visibilityWhat's actually working in digital-scale strategies right nowWhat CS, Product, and Revenue leaders should prioritise nextThis is your chance to turn Pulse's key takeaways into your 2026 game plan.  Grab your notebook and tune in.  Featuring Tori Jeffcoat, Director of Product Marketing at Gainsight Marija Skobe-Pilley, Founder, Women In Customer Success 👉 Follow Tori on LinkedIn: https://www.linkedin.com/in/torijeffcoat/ 👉 Follow Marija on LinkedIn: https://www.linkedin.com/in/mspilley/ 👉 Learn more about Gainsight: https://www.gainsight.com/ __________________________________________________ About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow: Women in Customer Success Website - https://www.womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley LinkedIn - https://www.linkedin.com/in/mspilley/ Check out our Courses: The Revenue CSM - https://womenincs.co/the-revenue-csm

    37 min
  3. 147 - From Languages to Ops Leadership: Emily Nguema on Ambiguity, Influence & Growth

    12/10/2025

    147 - From Languages to Ops Leadership: Emily Nguema on Ambiguity, Influence & Growth

    Text us your questions and thoughts! Sometimes the fastest way to grow your influence isn’t chasing a bigger title,  it’s expanding your understanding of how the business actually works. In this episode, we sit down with Emily Nguema, Senior Manager, Commercial Operations at Relay Technologies, to unpack her non-linear journey from studying languages and doing humanitarian work in Ecuador to partner success, edtech, and ultimately a far-reaching role in commercial operations. Through every pivot, one thread stays constant: value - how to define it, measure it, and translate it into stories executives can do something with. We explore: What it really looks like to shift from senior CSM to commercial opsHow embracing ambiguity becomes a competitive advantage in fast-moving orgsEmily’s personal operating system (weekly roadmaps, calendar-bound priorities, and celebrating small wins like it’s a sport)Humility as the hidden accelerator for influence and leadershipCareer decisions that prioritize learning, exposure, and meaningful impact over titlesYou’ll also hear a fresh take on consultative customer success, executive-ready storytelling, and the mindset shift that helps CS professionals influence at higher levels (long before they have a formal leadership title). If you’re eyeing a move into operations, or simply want your customer success strategy to resonate in the boardroom, this episode will give you both the frameworks and the courage to go for it. And if this conversation sparked something for you, share it with a colleague or teammate who needs the boost today. 💚 This episode is brought to you by Deployflow: https://deployflow.co/ ___________ 👉 Follow Emily: https://www.linkedin.com/in/emily-nguema/ 👉 Learn more about Deployflow & P-Suite by Deployflow and get a quick squad estimate at: https://deployflow.co/p-suite/ __________________________________________________ About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow: Women in Customer Success Website - https://www.womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley LinkedIn - https://www.linkedin.com/in/mspilley/ Check out our Courses: The Revenue CSM - https://womenincs.co/the-revenue-csm

    32 min
  4. 146 - From Intern At 40 To CS Leader with Adi Aloni

    11/19/2025

    146 - From Intern At 40 To CS Leader with Adi Aloni

    Text us your questions and thoughts! What if the smartest move in your forties is starting over as an intern?  In this episode, we sit down with Adi Aloni, Customer Success Leader, to unpack a rare kind of career resilience: going from an established career, to taking a leap into an MBA, to a humble reentry through a marketing internship, and then a decisive pivot into customer success leadership. It’s a story about trading ego for opportunity and discovering how a nonlinear path can be a competitive edge. For the first time ever, Adi shares her career journey and walks us through the phases of building customer success from the ground up: early days with a handful of customers, finding product‑market fit, scaling teams and specialisation, and finally shifting to sustainable growth with sharper retention and efficiency.  We discuss: Why active listening outperforms any script How to price time and expertise so “free” help doesn’t become invisibleWhat it takes to maintain momentum when you choose to stay at one company for a decade AI’s emerging role in customer success She also shares why she believes that the grass isn’t greener; it’s better watered—especially when you have the right people, a product you believe in, and permission to shape your own role. This conversation will leave you inspired so tune in and enjoy. 💚 This episode is brought to you by Deployflow: https://deployflow.co/ ___________ 👉 Follow Adi: https://www.linkedin.com/in/adialoni/ 👉 Learn more about Deployflow & P-Suite by Deployflow and get a quick squad estimate at: https://deployflow.co/p-suite/ __________________________________________________ About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow: Women in Customer Success Website - https://www.womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley LinkedIn - https://www.linkedin.com/in/mspilley/ Check out our Courses: The Revenue CSM - https://womenincs.co/the-revenue-csm

    34 min
  5. 145 - From Vineyards to Tech: Dimple Athavia's Unconventional Road to Customer Success

    10/29/2025

    145 - From Vineyards to Tech: Dimple Athavia's Unconventional Road to Customer Success

    Text us your questions and thoughts! What does it take to leap from vineyards to tech—and thrive?  In this episode, we sit down with Dimple Athavia, a former winemaker (now, Customer Success Manager at Mimecast) who turned her love of chemistry, nature, and craft into a high-impact career in Customer Success. Her path is curiosity in motion: from studying microbiology and viticulture, to traveling the world for harvests, to building a drinks venture that sparked a deep fascination with digital products, data, and scale. Dimple shares how she broke into her first CSM role—treating interviews like iterative sprints, translating experience into CS language, and reaching out to a podcast guest for mentoring with a clear, respectful ask. That single outreach led to a new opportunity and a lasting lesson: be specific about what you need, make it easy for mentors to help you, and turn inspiration into action. We chat about: Early love of science leading to a winemaking degree and global harvest workBuilding a CSM career through podcasts, clear outreach and mentorshipStrategic customer conversations that map goals and influencePractical AI use for research, memory support and preparation in CSGuidance for emerging leaders on trust, clarity and coaching She also shares how AI fits into the modern CSM toolkit—from researching public signals before first calls to surfacing insights and personalizing every touchpoint. For her, data directs attention; real conversations build momentum. If this conversation sparks an idea for your career or customer strategy, share it with a colleague, hit follow, and leave a quick review to help others discover the show. 💚 This episode is brought to you by Deployflow: https://deployflow.co/ ___________ 👉 Follow Dimple: https://www.linkedin.com/in/dimple-a-21a37b150/ 👉 Learn more about Deployflow & P-Suite by Deployflow and get a quick squad estimate at: https://deployflow.co/p-suite/ 👉 Learn more about Mimecast, a company transforming the way businesses manage and secure human risk: https://www.mimecast.com/ __________________________________________________ About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow: Women in Customer Success Website - https://www.womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley LinkedIn - https://www.linkedin.com/in/mspilley/ Check out our Courses: The Revenue CSM - https://womenincs.co/the-revenue-csm

    30 min
  6. [WiCS PowerUp Masterclass S2:E3] Preparing for AI and Agents

    10/17/2025

    [WiCS PowerUp Masterclass S2:E3] Preparing for AI and Agents

    Text us your questions and thoughts! WE ARE BACK with another Women in Customer Success limited edition episode, where we bring you an exclusive PowerUp Masterclass in partnership with our friends at Gainsight. In today’s conversation, we’ll explore how Agentic AI is reshaping CS roles and workflows, why it will not replace humans but instead change how we scale, and the practical steps you can take today to prepare your team. We discuss: How AI agents disrupt the old “growth = more headcount” modelWhere AI delivers meaningful value in CS, and where it still falls shortPractical, low-lift steps to prepare: cleaning your data, setting guardrails, and upskilling your teamYou’ll walk away with actionable insights to future-proof your CS strategy and confidently embrace the age of AI and agents. Featuring Liam Gilleran, RVP Solutions Consulting & Customer Success, Gainsight Giorgia Pedenzini, Senior CSM, Gainsight Marija Skobe-Pilley, Founder, Women In Customer Success 👉 Follow Liam on LinkedIn: https://www.linkedin.com/in/liamgilleran/ 👉 Follow Giorgia on LinkedIn: https://www.linkedin.com/in/giorgiapedenzini/ 👉 Learn more about Gainsight: https://www.gainsight.com/ __________________________________________________ About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow: Women in Customer Success Website - https://www.womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley LinkedIn - https://www.linkedin.com/in/mspilley/ Check out our Courses: The Revenue CSM - https://womenincs.co/the-revenue-csm

    47 min
  7. 144 - Oversharing by Design: The Power of  Adopting the Mindset of Transparency

    10/01/2025

    144 - Oversharing by Design: The Power of  Adopting the Mindset of Transparency

    Text us your questions and thoughts! We’re excited to welcome Linda Lipovetsky, Senior Principal Customer Advocacy Manager at Unqork, whose career journey demonstrates that landing your dream role is less about polished résumés and more about delivering value, embracing radical transparency, and showing up where it counts.  From a pandemic hackathon with her 10-year-old son to a gutsy LinkedIn pitch that opened the door to Unqork, Linda’s story is a masterclass in building opportunity through courage and creativity. As she shares, her “operating system” is radical transparency—oversharing by design (within confidentiality) to break down silos, speed decisions, and help customers plan with the truth. No euphemisms, no carefully massaged answers—just candor that builds trust and accelerates outcomes. In this episode, we discuss: How to network into companies by creating a visible impact Self-advocacy strategies that feel naturalWhy traditional metrics like NPS and CSAT fall short (and which signals truly predict renewal and customer trust)How CS and Advocacy can claim a bigger seat at the tableThe realities of remote work, energy management, and why staying close to technology gives you long-term career liftReady to rethink how you advocate for yourself, your customers, and your career? This episode is packed with practical strategies you can start applying today—so tune in and enjoy! 💚 This episode is brought to you by Deployflow: https://deployflow.co/ ___________ 👉 Follow Linda: https://www.linkedin.com/in/lindahakimlipovetsky/ 👉 Learn more about Deployflow & P-Suite by Deployflow and get a quick squad estimate at: https://deployflow.co/p-suite/ 👉 Learn more about Unqork, an enterprise application platform that empowers you to rapidly build applications, eliminate technical debt, and securely unlock AI across the business—without a single line of code: https://unqork.com/ __________________________________________________ About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow: Women in Customer Success Website - https://www.womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley LinkedIn - https://www.linkedin.com/in/mspilley/ Check out our Courses: The Revenue CSM - https://womenincs.co/the-revenue-csm

    39 min
  8. 143 - The Power of Layers: Building Bridges, Understanding Finance, AI & All That Jazz

    09/17/2025

    143 - The Power of Layers: Building Bridges, Understanding Finance, AI & All That Jazz

    Text us your questions and thoughts! We’re excited to welcome Kelley Turner, whose journey from financial controller to SVP, Global Customer Success at Vitally, defies the traditional career ladder. As she reveals, "My career looked like a squiggle until it all made sense," suggesting that non-linear paths often lead to the richest skill combinations in customer success. Drawing from her finance background, Kelley shares how understanding the business mechanics—tracing a dollar from lead acquisition through revenue recognition—equips CSMs with the authority needed to advocate effectively for customers. This financial fluency transforms both customer conversations and internal business cases. In this episode, we discuss: • Understanding business financials and how money flows through an organization ( & how it empowers CSMs to speak with more authority to customers) • Building "bridges" by helping customers navigate overwhelming amounts of information by providing guided pathways to success • AI adoption and why it requires both "pull" (making it fun and approachable) and "push" (leadership expectations and modeling) • Why diverse backgrounds in CS teams create complementary skill sets that better serve customers Ready to transform your approach to customer success? This episode is *the* place to start!  So tune in and enjoy! 💚 This episode is brought to you by Deployflow: https://deployflow.co/ ___________ 👉 Follow Kelley: https://www.linkedin.com/in/kelleyturner/ 👉 Learn more about Deployflow & P-Suite by Deployflow and get a quick squad estimate at: https://deployflow.co/p-suite/ 👉 Learn more about Vitally, a Customer Success Platform that helps B2B Customer Success teams better understand their customers, manage their processes, and inform business strategies: http://vitally.io __________________________________________________ About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow: Women in Customer Success Website - womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley Website - https://www.marijaskobepilley.com/ LinkedIn - https://www.linkedin.com/in/mspilley/ Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie NEW - Women in Customer Success Courses: Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader The Revenue CSM - https://womenincs.co/the-revenue-csm

    45 min
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5
out of 5
22 Ratings

About

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to share their learnings and strategies with us. You’re going to be inspired.

Information

  • Creator
    Marija Skobe-Pilley
  • Years Active
    2020 - 2026
  • Episodes
    155
  • Rating
    Clean
  • Copyright
    © 2026 Women in Customer Success Podcast
  • Show Website
    Women in Customer Success Podcast

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