Women in Customer Success Podcast

Marija Skobe-Pilley
  • 5.0 (23)
  • CAREERS
  • UPDATED WEEKLY
Women in Customer Success Podcast

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to share their learnings and strategies with us. You’re going to be inspired.

  1. MAR 19

    137 - A CS Recruiter's Guide to Finding Your Perfect Role - Swati Garg

    In this episode, I sit down with Swati Garg, founder and CEO of Melo Associates, one of the most recognised Customer Success recruitment firms in the US. Swati’s career path is anything but traditional. She dreamed of being a Bollywood director, studied psychology and communication, and started as an HR journalist before pivoting into recruitment. Today, she helps CS professionals land roles by focusing on personalised applications, networking, and showcasing measurable impact. We cover: ✅ Re...

    35 min
  2. London Live: An Intimate Evening with Daphne Costa Lopes

    MAR 7

    London Live: An Intimate Evening with Daphne Costa Lopes

    In a beautifully set Hook’s office in the heart of London, Women in Customer Success hosted our first-ever live podcast recording, an intimate and immersive experience with a familiar voice: Daphne Costa Lopes. Daphne, HubSpot's Global Director of Customer Success - Strategic Accounts and Founder & CEO of This is Growth podcast, shared her journey, shaped by a disciplined upbringing, expat life, and a relentless drive for growth. She revealed the daily habits that keep her focused, how cl...

    1h 32m

  3. FEB 19

    136 - Leading with Grace: Client Success Strategies for Real Results - Patricia Awan

    In this episode, I sit down with Patricia Awan, a passionate advocate for customer success, lifelong learning, and leading with grace. From her childhood dream of working in PR to her journey from Portugal to the UK, Patricia shares how she built a career centred on helping others and fostering trust. She’s the Manager of Client Success at ITGL and a passionate communicator - which you will see once you listen to this episode. We dive into practical, actionable tips for achieving your goa...

    35 min

  4. JAN 22

    135 - How to Transition from Recruitment into Customer Success - Ewa Zajac

    How can the skills you’ve learned in one job help you succeed in a completely different field? My guest is Ewa Zajac, a customer success leader at Social Talent, shares her unique journey from recruitment to customer success. Ewa talks about her career transitions, the importance of relationship building, and the transferable skills between recruitment and customer success. She also talks about the challenges she faced stepping into a leadership role without a traditional customer succe...

    40 min

  5. 12/04/2024

    134 - How Psychology led me into Customer Success - Emma Lampert

    How can a background in psychology and neuroscience shape a career in customer success? I had the pleasure of speaking with Emma Lampert, a customer success leader and yoga enthusiast. We talked about Emma's background in psychology and neuroscience, where she initially aspired to be a research scientist focused on abnormal brain development. Emma is a fractional leader for SaaS start-ups, focused on helping businesses grow through smart customer acquisition and retention strategies...

    42 min

  6. 11/27/2024

    133 - How Appearance Shapes Professional Interactions - Alexandra Sagaydak

    What role does appearance play in shaping perceptions at work, especially in customer-facing roles? That's what you're going to learn from this episode from my guest, Alexandra Sagaydak, Chief Customer Officer at PeopleForce. We talk about the importance of appearance in the workplace, especially in customer-facing roles, and how it can influence perceptions and interactions. Alexandra also shares her experiences of moving from Ukraine to Romania, her extroverted personality, and her ...

    37 min

  7. 11/20/2024

    132 - How to Enable Others to Reach Their Full Potential - Nieves Canada

    How can you, as a leader, truly empower your team to reach their full potential? In this episode, we discuss what it means to enable team members to recognise their potential or unique talents and how to approach difficult conversations. My guest is Nieves Canada, a leader in customer success and a passionate advocate for enabling others. Nieves shares with us her journey from being a translator to becoming an executive in the tech industry, she also discusses her purpose of empow...

    47 min

  8. 11/13/2024

    131 - Career Transition: Moving From Sales to Customer Success - Sara Arecco

    What's it like to move from sales to customer success? My guest Sara shares her career journey, how she moved from sales to CS, and how she's building strong customer relationships. Sara Arecco is the head of customer success and experience at Antavo, and a mentor at Women in Customer Success. Sara shares her experiences of moving from sales to customer success, the challenges of transitioning from a peer to a leader, and the importance of collaboration across departments. We also talk ab...

    34 min
See All (138)

    5
    out of 5
    23 Ratings

    About

    Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to share their learnings and strategies with us. You’re going to be inspired.

    Information

    • Creator
      Marija Skobe-Pilley
    • Years Active
      2020 - 2025
    • Episodes
      138
    • Rating
      Clean
    • Copyright
      © 2025 Women in Customer Success Podcast
    • Show Website
      Women in Customer Success Podcast

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