Coffee Break: Breaking the Cycle of Bullying in Healthcare, One Cup at a Time

Healthy Workforce Institute

Coffee Break is a podcast for healthcare leaders who have had enough of the bullying; the incivility, the he-said-she-said, and other shenanigans in their departments and want to cultivate a high-performing, respectful, and healthy professional team. In each episode, we provide practical tools and strategies for addressing workplace bullying and incivility, fostering a culture of respect and civility, and building trust and collaboration among the healthcare team. When leaders are equipped with the skills and tools that they need to address disruptive behaviors, employees are more engaged, happier, and better serve patients and each other. This results in high-performing teams with increased retention and improved patient outcomes. Join us on Coffee Break to learn how to create a healthier workplace culture - One Cup at a Time.

  1. 5d ago

    EP. 141: Q&A with Renee: How Leaders Address Disrespect, Feedback Resistance, and Workplace Culture

    What do you do when employees are glued to their phones during meetings, refuse feedback, or repeatedly communicate with sarcasm and disrespect? In this episode, Dr. Renee Thompson answers leadership questions about phone use in meetings, self-awareness, workplace respect, and disrespectful communication. She encourages leaders to address problematic behaviors directly and to set clear expectations, rather than ignoring issues and complaining about them later. Renee explains that some employees are open to feedback and growth, while others may not be capable or willing to change, requiring leaders to make difficult decisions. She also emphasizes that respect and belonging mean different things to different people, so leaders should ask better questions to better understand their teams. Tune in for practical, real-world strategies on building accountability, improving communication, and creating a healthier, more respectful workplace culture! About Dr. Renee Thompson: Dr. Renee Thompson is a leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare. With more than 31 years of experience as a clinical nurse, educator, quality manager, and executive leader, she has become one of the most sought-after experts on workplace culture. As CEO and Founder of the Healthy Workforce Institute, Renee works with healthcare organizations worldwide to equip leaders with the tools they need to cultivate professional, respectful, and supportive teams. Renee is a published author, award-winning speaker, and one of only 30 nurses worldwide to earn the Certified Speaking Professional designation. She also serves on The Joint Commission’s Workplace Violence Technical Advisory Panel and has been recognized globally for her thought leadership and advocacy. What You’ll Learn In This Episode: Leaders should address disruptive behaviors directly instead of ignoring them. Phone use during meetings should be managed through clear expectations and consistent accountability. Not everyone is equally capable of self-awareness or behavioral change. Open-ended questions create better conversations about respect, belonging, and workplace culture. Ongoing coaching and follow-up are essential when addressing repeated disrespectful behavior. Links & Resources: Connect with and follow Dr. Renee Thompson on LinkedIn. Learn more about the Healthy Workforce Institute on their LinkedIn and website. Trust Matters More than Ever - Book Learn more about the Framework here! Learn the 33 Scripts to Address Disruptive Behavior here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

    28 min

  2. Jun 3

    EP. 140: Bringing Human Connection Back to Healthcare

    Human connection in healthcare does not take more time; it takes more intention. In this episode, Dr. Mary Jo Assi, Associate Chief Nursing Officer and Partner, Strategic Consulting at Press Ganey, discusses the evolving challenges facing healthcare teams and the critical role compassionate, connected care plays in improving both patient and staff experiences. She shares insights from national healthcare data trends, including rising workplace violence, post-pandemic patient trust issues, and ongoing challenges in emergency departments. Mary Jo explains how intentional communication, empathy, and simple human connection can significantly improve patient experience without adding more time to clinicians’ workloads. She also reflects on why nurses need a stronger voice in operational and financial decision-making and how healthcare organizations can better support staff engagement and safety. Tune in to hear how healthcare leaders can rebuild trust, strengthen caregiver engagement, and bring compassion back to the center of care. About Dr. Mary Jo Assi: As Associate Chief Nursing Officer and Partner, Strategic Consulting, Mary Jo leads strategies to strengthen caregiver resilience and engagement, reduce patient suffering and deliver compassionate, connected care. Before joining Press Ganey, Mary Jo was the Vice President of Nursing Practice and Innovation at the American Nurses Association. There she led the organization’s strategic initiatives to promote and support best practices for enhancing the practice and work environment of nurses including development and implementation of ANA’s Healthy Nurse, Healthy Nation initiative to improve the health of the nation’s 4 million nurses. During her more than 35 years of nursing experience, Mary Jo has worked as a clinical nurse, nurse educator, advanced practice nurse and nurse executive. She also held the position of Magnet Program Director in several settings. Mary Jo served as an ANCC Magnet® Commissioner for six years and is a fellow of the American Academy of Nursing. Source What You’ll Learn In This Episode: Compassionate, connected care improves patient trust and clinical outcomes without requiring significantly more time from clinicians. Post-pandemic healthcare environments continue to experience elevated tension, declining trust, and increased workplace violence against healthcare workers. Patient experience is driven less by satisfaction and more by whether patients feel safe, informed, and emotionally supported during care. Nurses must play a stronger role in operational and financial decision-making to effectively advocate for patient care and clinical practice. Intentional communication behaviors such as eye contact, narrating care, and acknowledging patients can dramatically improve patient experience scores and staff morale. Links & Resources: Connect with and follow Dr. Mary Jo Assi on LinkedIn or reach out via email. Follow Press Ganey on LinkedIn and visit their website! Check out the 33 Scripts Guide to Address Disruptive Behaviour here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

    43 min

  3. May 27

    EP. 139: How to Use Employee Survey Data to Improve Workplace Culture

    Survey results don’t change culture. What leaders do with them does. In this episode, Dr. Renee Thompson shares practical strategies for healthcare leaders navigating difficult survey results and uncertainty about the next steps. Drawing from her experience as a nurse manager, she explains why leaders often take poor feedback personally, how delayed communication erodes trust, and why teams disengage when surveys never lead to visible action. Renee outlines a clear approach for moving forward by sharing results early, focusing on five key metrics, involving staff in prioritizing improvements, and maintaining consistent communication to demonstrate progress. She also emphasizes that culture change cannot rest solely on leadership, because when staff are included in the solution, survey data becomes a powerful tool for trust, accountability, and meaningful improvement. Tune in to learn how to turn survey results into action, rebuild trust, and empower your team to help create a healthier work culture. About Dr. Renee Thompson: Dr. Renee Thompson is a leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare. With more than 31 years of experience as a clinical nurse, educator, quality manager, and executive leader, she has become one of the most sought-after experts on workplace culture. As CEO and Founder of the Healthy Workforce Institute, Renee works with healthcare organizations worldwide to equip leaders with the tools they need to cultivate professional, respectful, and supportive teams. Renee is a published author, award-winning speaker, and one of only 30 nurses worldwide to earn the Certified Speaking Professional designation. She also serves on The Joint Commission’s Workplace Violence Technical Advisory Panel and has been recognized globally for her thought leadership and advocacy. What You’ll Learn In This Episode: Healthcare leaders often take poor survey results personally, but the results should be used as objective data for action. Delaying the sharing of survey results can create suspicion and damage trust among team members. Staff lose confidence when they are asked to complete surveys but never see what changed because of their feedback. Leaders should review survey results with their leadership team first, then share them with staff as early as possible. Choosing five key metrics helps leaders focus on what matters most instead of becoming overwhelmed. Visible progress updates through huddles, staff meetings, emails, and bulletin boards help rebuild trust. Culture change is a shared responsibility, not a burden leaders should carry alone. Links & Resources: Connect with and follow Dr. Renee Thompson on LinkedIn. Learn more about the Healthy Workforce Institute on their LinkedIn and website. Trust Matters More than Ever - Book Learn more about the Framework here! Learn the 33 Scripts to Address Disruptive Behavior here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

    22 min

  4. May 20

    EP. 138: How Healthcare Leaders Build a Healthy Work Culture That Lasts

    A healthy workforce does not happen by accident. It is built through honest conversations, shared ownership, and consistent action. In this solo episode of Coffee Break, Dr. Renee Thompson focuses on incivility as a critical precursor to worsening workplace behaviors and potential workplace violence. Using a powerful, true story of a nurse whose unaddressed behavioral issues escalated from simple eye-rolling to physical aggression against a charge nurse, Renee highlights a pattern where leaders often ignore low-level disruptions because they are tired or overwhelmed. She breaks down actionable strategies to stop this cycle early, including the "72-hour rule" for feedback, creating a behavioral compact, and shifting culture from a leadership burden to a shared team responsibility. Tune in to learn how to address disruptive behaviors in the moment, equip your frontline leaders, and build a sustainable culture of mutual respect. About Dr. Renee Thompson: Dr. Renee Thompson is a leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare. With more than 31 years of experience as a clinical nurse, educator, quality manager, and executive leader, she has become one of the most sought-after experts on workplace culture. As CEO and Founder of the Healthy Workforce Institute, Renee works with healthcare organizations worldwide to equip leaders with the tools they need to cultivate professional, respectful, and supportive teams. Renee is a published author, award-winning speaker, and one of only 30 nurses worldwide to earn the Certified Speaking Professional designation. She also serves on The Joint Commission’s Workplace Violence Technical Advisory Panel and has been recognized globally for her thought leadership and advocacy. What You’ll Learn In This Episode: Unaddressed low-level behaviors like eye-rolling or heavy sighing give individuals a boost of power to escalate their actions over time . Leaders have a 72-hour window to address a situation before the human brain begins to alter or misremember the event. Equipping and empowering charge nurses with precise scripts is essential for stopping disruptive behavior as soon as it happens. Establishing a "compact of professional behaviors" helps teams clearly outline how they will, and will not, treat one another. True culture change is a shared responsibility, requiring the entire team to call out incidents like gossip or rudeness. Consistency in messaging across every shift, huddle, and meeting is what ultimately drives long-term results Links & Resources: Connect with and follow Dr. Renee Thompson on LinkedIn. Learn more about the Healthy Workforce Institute on their LinkedIn and website. Learn more about the Framework here! Check out The 6 C’s: A Framework for Finding the Right Team Fit here! Learn the 33 Scripts to Address Disruptive Behavior here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

    24 min

  5. May 13

    Creating a Positive Nursing Work Environment That Improves Retention

    A healthy work culture does not happen by accident; it is built through shared ownership, visible leadership, and a clear commitment to helping people feel heard. In this episode, Aine Davern, Deputy Director of Nursing at Our Lady of Lourdes Hospital in Drogheda, Ireland, shares how her organization used the Pathway to Excellence framework to strengthen an already positive practice environment after the challenges of the pandemic. She discusses how the hospital’s journey began through the Magnet4Europe research project and evolved into a deeper focus on staff well-being, belonging, meaningful recognition, professional development, and shared decision-making. Aine also explains how active councils, nurse-led quality improvement projects, and visible leadership helped create a culture where incivility is addressed quickly and everyone feels responsible for maintaining respect. Tune in to learn how one hospital built a workplace culture where nurses feel supported, empowered, and proud to lead change! About Aine Davern: Aine Davern is the Deputy Director of Nursing at Our Lady of Lourdes Hospital in Drogheda, Ireland, where she helps lead nursing practice, professional development, and culture-building efforts across the organization. She has been with Our Lady of Lourdes since 2015 and previously served as a Nurse Manager CNM3 at Beaumont Hospital for over 14 years. Aine holds an MSc in Leadership from the Royal College of Surgeons in Ireland, a Diploma in Leadership and Quality from the Royal College of Physicians in Ireland, and a Diploma in Management and Employee Relations from the National College of Ireland. Her work centers on quality improvement, nursing management, staff well-being, and creating a positive practice environment where nurses feel valued and heard. Source What You’ll Learn In This Episode: Pathway to Excellence can serve as a practical roadmap for strengthening culture, staff well-being, and professional practice. A healthy work culture is sustained through shared ownership, not leadership directives alone. Staff well-being and belonging directly influence how nurses show up for one another and for their patients. Giving nurses a voice through councils, quality improvement projects, and professional development builds trust and engagement. Visible leadership helps create psychological safety by making leaders approachable, present, and connected to frontline teams. Meaningful recognition reinforces positive behaviors and reminds staff that their work and impact are seen. Frontline-led quality improvement is more powerful when staff identify the problems, own the solutions, and receive support to act. A strong positive practice environment creates resilience against bullying, incivility, and disrespect by making unacceptable behavior easier to recognize and address. Links & Resources: Connect with and follow Aine Davern on LinkedIn or reach out via email. Learn more about ANCC Nursing Pathways to Excellence. Watch and learn more about Women’s Gaelic Football. Check out the 33 Scripts Guide to Address Disruptive Behaviour here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

    38 min

  6. May 6

    EP. 136: From Fixer to Leader: How to Empower Your Team Without Burning Out

    Summary:  Leadership isn’t what you say; it’s what your team sees you do. In this episode, Jennylynde Renteria-Packham, founder of Courage Coaching and a Registered Nurse and Coach with more than 30 years of experience in Rehabilitation and Long-Term Care settings, discusses how leaders shape culture through self-awareness, behavior, and intentional communication. She explains that effective leadership begins with mastering internal self-talk and consistently walking the talk to build trust and credibility. She highlights vulnerability, transparency, and emotional regulation, especially through tools like the powerful pause, as essential to fostering psychological safety and accountability. She also emphasizes the importance of setting boundaries, empowering teams rather than fixing problems for them, and taking small, consistent actions to create sustainable change. Tune in to learn how to lead with clarity, confidence, and consistency, without burning yourself out! About Jennylynde Renteria-Packham: Jennylynde Renteria-Packham is a Registered Nurse and coach with more than 30 years of experience in rehabilitation and long-term care. She brings a strong background in administrative and operational leadership, grounded in a commitment to integrity and leading by example. Passionate about helping others succeed, she works with individuals to clarify their vision and map out actionable steps to achieve it. Known for her ability to balance encouragement with honesty, Jennylynde delivers difficult truths in a fair and constructive way while fostering a positive, supportive environment where teams and colleagues can thrive. What You’ll Learn In This Episode: Leaders set the tone for culture through their actions, not just their words. Negative self-talk directly undermines leadership effectiveness and must be addressed first. Vulnerability and transparency from leaders build trust and psychological safety within teams. Emotional regulation, especially the practice of pausing before responding, improves decision-making and communication. Empowering employees leads to stronger, more independent teams than constantly fixing their problems. Clear boundaries are essential to preventing burnout and creating sustainable leadership practices. Lasting behavior change comes from small, consistent steps supported by accountability. Links & Resources: Connect with and follow Jennylynde Renteria-Packham on LinkedIn or reach out to her via email! Discover the Courage Coaching website and book a complimentary session here! Check out the 33 Scripts Guide to Address Disruptive Behaviour here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

    46 min

  7. Apr 29

    EP. 135: Real-Time Listening: The Key to Reducing Turnover and Rebuilding Culture

    Healthcare doesn’t have a burnout problem; it has a trust problem. In this episode, Hunter Joslin, CEO of Joslin Insight, shares how his company evolved from traditional consumer marketing roots into a healthcare data analytics and workforce engagement platform. During the COVID-19 pandemic, Joslin Insight partnered with organizations like AONL and the ANA to conduct large-scale longitudinal studies, uncovering critical workforce challenges, especially the overlooked struggles of nurse managers. Their research revealed a deep breakdown of trust between frontline nurses and leadership, alongside rising concerns like financial strain, workplace culture issues, and outdated leadership approaches. In response, Joslin developed a real-time employee engagement platform that helped organizations like LA General significantly reduce turnover and rebuild trust through continuous listening and action. Tune in to hear how real-time listening and data-driven leadership are helping organizations rebuild trust, reduce turnover, and transform culture from the inside out! About Hunter Joslin: Hunter Joslin is the President & CEO of Joslin Insight, a consultancy specializing in market research and data-driven decision-making for leading healthcare organizations, providers, and associations. Since becoming CEO in 2022, he has led the company’s transformation into a cloud-based analytics firm and spearheaded initiatives like Beyond Gratitude with AONL and The DAISY Foundation to address nurse leader mental health. He has conducted research and real-time insights work for major organizations, including ACHE, ANA, AONL, and health systems such as UVA Health and Wellstar, with his work featured in outlets like Forbes, TIME, The New York Times, and The New England Journal of Medicine. Hunter holds a business degree from Georgetown University and a master’s in theological studies from Loyola Marymount University, and he serves on the AONL Foundation Board. Source What You’ll Learn In This Episode: Healthcare organizations must adopt data-driven decision-making rather than relying on assumptions or legacy thinking. The COVID-19 pandemic exposed and accelerated deep workforce challenges, fundamentally reshaping expectations of leadership. Nurse managers represent a critical but under-supported group, experiencing the highest levels of strain within the workforce. A significant breakdown of trust exists between frontline staff and leadership, extending beyond dissatisfaction into feelings of betrayal. Traditional engagement methods, such as annual surveys, are insufficient for understanding and addressing real-time workforce needs. Continuous listening and rapid response to frontline feedback are essential for improving culture, engagement, and retention. Lasting organizational improvement requires abandoning outdated playbooks and taking targeted, proactive risks to drive meaningful change. Links & Resources: Connect with and follow Hunter Joslin on LinkedIn or reach out via email. Follow Joslin Insight on LinkedIn and visit their website! Check out the 33 Scripts Guide to Address Disruptive Behaviour here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

    44 min

  8. Apr 22

    EP. 134: Practical Answers to Tough Culture Challenges in Healthcare

    Healthy culture work does not fail because people do not care. It fails when leaders treat it as a side project rather than weaving it into everyday practice. In this episode, Dr. Renee Thompson reflects on questions she received during the AONL conference and shares practical guidance for some of the most common culture challenges in healthcare. She explains why disruptive executives must be addressed by peers who already have credibility and trust, why senior leaders should avoid bypassing department managers to gather staff complaints, and how physician engagement often starts with one willing champion. She also discusses why HR must be involved from the beginning as a true culture partner rather than being brought in only when problems escalate. Most importantly, Dr. Thompson highlights what it really takes to sustain a healthy workforce: consistency, visibility, and making a respectful culture part of every huddle, meeting, and daily interaction. Tune in and learn how to turn culture work from a one-time effort into a lasting part of how your team operates. About Dr. Renee Thompson: Dr. Renee Thompson is a leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare. With more than 31 years of experience as a clinical nurse, educator, quality manager, and executive leader, she has become one of the most sought-after experts on workplace culture. As CEO and Founder of the Healthy Workforce Institute, Renee works with healthcare organizations worldwide to equip leaders with the tools they need to cultivate professional, respectful, and supportive teams. Renee is a published author, award-winning speaker, and one of only 30 nurses worldwide to earn the Certified Speaking Professional designation. She also serves on The Joint Commission’s Workplace Violence Technical Advisory Panel and has been recognized globally for her thought leadership and advocacy. What You’ll Learn In This Episode: The best person to confront disruptive behavior is often a peer with an existing relationship. Leaders can unintentionally undermine managers when they bypass them to gather staff complaints. Physician engagement in culture work usually starts small and grows through consistency. HR should be treated as a proactive partner, not just a last stop for discipline. Sustainable culture change must be embedded into daily routines, not treated as extra work. Consistency is one of the most important drivers of a healthy workforce. Links & Resources: Connect with and follow Dr. Renee Thompson on LinkedIn. Learn more about the Healthy Workforce Institute on their LinkedIn and website. Learn more about the Framework here! Check out The 6 C’s: A Framework for Finding the Right Team Fit here! Learn the 33 Scripts to Address Disruptive Behavior here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

    22 min
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4.9
out of 5
47 Ratings

About

Coffee Break is a podcast for healthcare leaders who have had enough of the bullying; the incivility, the he-said-she-said, and other shenanigans in their departments and want to cultivate a high-performing, respectful, and healthy professional team. In each episode, we provide practical tools and strategies for addressing workplace bullying and incivility, fostering a culture of respect and civility, and building trust and collaboration among the healthcare team. When leaders are equipped with the skills and tools that they need to address disruptive behaviors, employees are more engaged, happier, and better serve patients and each other. This results in high-performing teams with increased retention and improved patient outcomes. Join us on Coffee Break to learn how to create a healthier workplace culture - One Cup at a Time.

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