Coffee Break: Breaking the Cycle of Bullying in Healthcare, One Cup at a Time

Healthy Workforce Institute

Coffee Break is a podcast for healthcare leaders who have had enough of the bullying; the incivility, the he-said-she-said, and other shenanigans in their departments and want to cultivate a high-performing, respectful, and healthy professional team. In each episode, we provide practical tools and strategies for addressing workplace bullying and incivility, fostering a culture of respect and civility, and building trust and collaboration among the healthcare team. When leaders are equipped with the skills and tools that they need to address disruptive behaviors, employees are more engaged, happier, and better serve patients and each other. This results in high-performing teams with increased retention and improved patient outcomes. Join us on Coffee Break to learn how to create a healthier workplace culture - One Cup at a Time.

  1. 1d ago

    EP 148: Why High-Performing Healthcare Teams Are Built on Competence, Not Familiarity

    Strong teams are not built solely on familiarity; they are built on competence, confidence, and shared standards. In this episode, Dr. David Wyatt, CEO and Executive Director of the Association of Perioperative Registered Nurses (AORN), discusses what healthcare organizations can learn from high-performing perioperative teams and why overall team experience may have a greater impact on patient outcomes than simply having the same people work together repeatedly. Drawing on his doctoral research, he explains how evidence-based tools and effective collaboration, like those in aviation teams, enable clinicians to work safely even when they have never worked together before. David also explores the relationship between competence, confidence, trust, and workplace culture, emphasizing that organizations are responsible for providing the education, resources, and validation employees need to practice safely. He concludes by highlighting AORN’s evidence-based guidelines, workplace civility position statement, and Combating Bullying and Incivility Toolkit as practical resources for creating safer, more respectful healthcare environments. Tune in to learn how healthcare leaders can strengthen team performance, build professional confidence, and create safer, more respectful working environments! About Dr. David Wyatt: David Wyatt, PhD, RN, NEA-BC, CNOR, FAORN, FAAN, is the CEO and Executive Director of the Association of periOperative Registered Nurses. A perioperative nurse for more than 30 years, he has held senior clinical and operational leadership roles at UT Southwestern Medical Center, Vanderbilt University Medical Center, Presbyterian/St. Luke’s Medical Center, and the University of Kansas Hospital. David is also a Clinical Assistant Professor at the University of Texas at Arlington and previously served as President of AORN’s National Board of Directors. He holds a PhD in Nursing and Healthcare Systems, an MPH in Public Health, an MA in Human Development, a BSN, and a BA in Psychology. His honors include the Award for Excellence in Perioperative Nursing, D Magazine’s Excellence in Nursing recognition, and fellowships in both AORN and the American Academy of Nursing.  What You’ll Learn In This Episode: Team performance in the operating room depends on every discipline understanding and valuing its role in patient care Overall experience and strong team-based systems may contribute more to patient outcomes than simply working with familiar colleagues Healthcare teams should be able to collaborate effectively, even when members have never worked together before Organizations must establish competence through education, evidence-based guidelines, skill validation, and adequate onboarding Confidence develops when professionals know they have demonstrated the skills required to practice safely. Weak systems for establishing competence can increase uncertainty, stress, incivility, and disruptive workplace behavior Creating a respectful culture requires sustained effort because workplace culture continually changes as new people join the organization. Links & Resources: Connect with and follow Dr. David Wyatt on LinkedIn or reach out via email. Follow AORN on LinkedIn and visit their website! Explore AORN’s Healthy Workforce Framework Check out the 33 Scripts Guide to Address Disruptive Behaviour here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode! **Disclosure:** The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share it with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

  2. Jul 22

    EP. 147: Throwback Episode: Collaborative Leadership in Healthcare: Putting People First

    A thriving healthcare system begins with leaders who prioritize their people, ensuring that a supportive culture drives exceptional patient care and outcomes. In this episode, Dr. Stacy Alves, Chief Nurse Executive at Kaiser Permanente Santa Clara Medical Center, shares her leadership philosophy that when leaders take great care of their staff, those teams are better equipped to deliver exceptional patient care. She explains how creating a positive work environment through collaboration, recognition, and providing the right tools empowers caregivers to succeed. Dr. Alves also discusses a successful performance improvement initiative in which a multidisciplinary team's engagement led to higher employee satisfaction and better patient outcomes, while offering practical strategies for managing change by addressing resistance through individual conversations. Throughout the discussion, she emphasizes the importance of leaders being present with their teams, modeling healthy behaviors, and leveraging technology to reduce administrative burden and support frontline care. Tune in for an insightful conversation on how empowering employees and fostering a healthy work culture can transform patient care and drive lasting success in healthcare! About Dr. Stacy Alves: Stacy Alves, DNP, MS, RN, NEA-BC, is the Chief Nurse Executive at Kaiser Permanente Santa Clara Medical Center, with 11 years of leadership experience in professional development, nursing informatics, and clinical operations. Guided by the belief that caring for caregivers leads to better patient care, she has helped achieve 12 consecutive Leapfrog A ratings, Healthgrades Top 50 recognition, led surge workforce development, and launched a nursing professional governance structure during the pandemic. Stacy is a certified Improvement Advisor and HeartMath instructor, and in 2019 became the first recipient of the Kaiser Permanente Northern California Regional Extraordinary Nurses Award for Transformational Leadership. She earned a DNP from the University of San Francisco, a master's degree from the Betty Irene Moore School of Nursing at UC Davis, and a BSN from California State University, Sacramento. What You’ll Learn In This Episode: Prioritizing employee well-being leads to stronger engagement and better patient care. Collaborative problem-solving empowers teams to develop sustainable solutions that improve both performance and job satisfaction. Publicly recognizing positive behaviors while addressing resistance through individual conversations strengthens accountability and team culture. Leaders who model healthy behaviors foster a culture of well-being and work-life balance across their organizations. Technology can streamline administrative responsibilities, enabling leaders to spend more time supporting and engaging with their teams. Links & Resources: Connect with and follow Dr. Stacy Alves on LinkedIn. Follow Kaiser Permanente on LinkedIn and visit their website! Check out the 33 Scripts Guide to Address Disruptive Behavior here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

  3. Jul 15

    EP. 146: How to Build a Workplace Culture Where Healthcare Teams Speak Up

    Healthy workplace cultures are built when leaders consistently address disruptive behavior, empower employees to speak up, and clearly define how team members are expected to treat one another. In this episode, Dr. Melissa Fritz, Vice President of Patient Care Services and Chief Nursing Officer at Methodist Hospital, joins Dr. Renee Thompson to discuss how Methodist Hospital transformed its emergency department culture following significant turnover, workplace strain, and a serious patient safety event. Melissa explains how executive support, interprofessional collaboration, frontline involvement, and consistent leadership helped create an environment where employees felt safer raising concerns and addressing disrespectful behavior. She also discusses how the department developed a professional practice compact that clearly defines acceptable workplace behavior and integrated it into hiring, onboarding, coaching, and daily operations rather than letting it become just another policy on the wall. Together, they highlight how intentional leadership and accountability can build a stronger workplace culture that improves both staff well-being and patient safety. Tune in to learn how healthcare leaders can use clarity, consistency, courage, and meaningful accountability to create lasting workplace culture change. About Dr. Melissa Fritz: Melissa Fritz, DNP, RN, CENP, is the Vice President of Patient Care Services and Chief Nursing Officer at Methodist Hospital, part of the HealthPartners system. Dr. Fritz is passionate about advancing the nursing profession, supporting healthcare leaders, and creating psychologically safe workplaces where employees feel respected and empowered to speak up. She currently serves as President of the Minnesota Organization of Leaders in Nursing and holds a fellowship designation from the organization. Her leadership work focuses on culture transformation, professional practice, patient safety, employee engagement, and addressing disruptive workplace behavior. She is also committed to mentoring and connecting healthcare professionals so organizations can learn from one another and share effective practices. What You’ll Learn In This Episode: Leaders establish workplace standards through the behaviors they address, tolerate, reinforce, and model every day. Disruptive behavior can become normalized when leaders remain silent or respond inconsistently.  Psychological safety allows employees to ask questions, admit mistakes, challenge ideas, and raise concerns without fear of embarrassment or punishment. Successful culture transformation requires support from nursing, medical, executive, human resources, and frontline teams. Professional practice compacts can help teams clearly define how employees should and should not treat one another.  Sustainable culture change requires clarity about expectations, consistency in addressing behavior, and courage from leaders to have difficult conversations. Links & Resources: Connect with and follow Dr. Melissa Fritz on LinkedIn. Follow HealthPartners on LinkedIn and visit their website. Email Melissa Fritz here. Check out the 33 Scripts Guide to Address Disruptive Behaviour here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

  4. Jul 8

    EP. 145: Beyond Self-Care: What Healthcare Leaders Must Do to Prevent Nurse Burnout

    What if well-being in healthcare is not just about self-care, but about changing the systems that make people feel depleted in the first place? In this episode, Dr. Tim Cunningham, Vice President of Business Development for the Professional Nursing Validation Company, explores how professionalism, compassion, and systemic well-being intersect in healthcare. He discusses the new Professionally Validated Nurse credential and why nurses need more ways to demonstrate readiness, leadership, and professional identity beyond the NCLEX. Tim also shares lessons from his work in healthcare well-being, emphasizing that organizations must address workplace conditions that drive stress and burnout rather than relying solely on self-care initiatives. Drawing on experiences from refugee camps and his work with Clowns Without Borders, he illustrates how compassion, laughter, and human connection can transform even the most challenging situations. Tune in to this insightful episode of Coffee Break to learn how compassion, professional validation, and systemic change can support healthier healthcare workplaces! About Tim Cunningham: Dr. Tim Cunningham is the Vice President of Business Development for the Professional Nursing Validation Company, where he works with interprofessional teams to advance systemic well-being for healthcare professionals. An emergency nurse by training, Tim is also an international keynote speaker, consultant, author, and nonprofit leader. He has co-authored several books on nurse self-care and well-being, including Self-Care for New and Student Nurses and Self-Care for Nurses: Small Doses for Wellness, and has a new book on compassion releasing in October. Tim also serves on the board of directors for Clowns Without Borders, a nonprofit that brings professionally trained artists to communities experiencing crisis to help alleviate suffering through laughter. What You’ll Learn In This Episode: Professional validation gives nurses a way to demonstrate readiness, leadership potential, and a deeper understanding of nursing as a profession. The NCLEX confirms that nurses are safe to practice, while additional professional credentials can help show readiness to grow and lead. Healthcare well-being cannot rely solely on individual self-care strategies; organizations must also change the systems and environments that cause stress. Compassion helps counter the scarcity mindset in healthcare by creating connection, meaning, and a stronger sense of time and presence. Laughter can be a powerful tool for resilience, healing, and human connection, even in communities facing crisis, trauma, and uncertainty. Links & Resources: Connect with and follow Tim Cunningham on LinkedIn or reach out via email. Follow Tim Cunningham on Instagram: @timcunninghamrn Visit Tim Cunningham’s website here: https://timcunninghamrn.com/ Follow PNVC - Professional Nursing Validation Company on LinkedIn and visit their website! Check out Self-Care for Nurses: Small Doses for Wellness here: https://www.sigmamarketplace.org/self-care-for-nurses-small-doses-for-wellness Grab a copy of Self-Care for New and Student Nurses, Second Edition here: https://www.sigmamarketplace.org/self-care-for-new-and-student-nurses-second-edition Check out the 33 Scripts Guide to Address Disruptive Behaviour here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

  5. Jul 1

    EP. 144: Human-Centered Design in Healthcare: Why Nurses Lead the Best Solutions

    Innovation in healthcare works best when nurses are given the time, support, and trust to solve the problems they see every day. In this episode, Dr. Marion Leary joins Dr. Renee Thompson to discuss how human-centered, equity-centered design thinking can empower healthcare leaders to create more practical solutions. Marion explains why leaders must resist the urge to be immediate "fixers" and instead focus on deeply listening to end-users to ensure they are solving the right problems. She also highlights the Johnson & Johnson Nurse Innovation Fellowship, which encourages senior nurse leaders to leverage empathy and co-create workplace improvements for both staff and patients. Ultimately, she emphasizes that truly supporting nurses as innovators requires providing them with dedicated resources, protected time, and well-deserved recognition. Tune in to learn how healthcare leaders can use design thinking to slow down, listen better, and create solutions that truly work. About Dr. Marion Leary: Marion Leary, PhD, MPH, RN, is an expert in innovation methodology, human-centered design, and design thinking in healthcare and nursing. She works to amplify and educate nurses as leaders in health and healthcare innovation. Dr. Leary leads the national Nurse Innovation Fellowship program, supported by Johnson & Johnson and powered by Penn Nursing and the Wharton School. She is a member of the American Nurses Association’s Innovation Advisory Committee, the University Science Center’s Healthcare Innovation Advisory Committee, and The Nursing Beat Advisory Board. She is also a founding member of the Society of Nurse Scientists, Innovators, Entrepreneurs and Leaders. Dr. Leary is co-President of the Nursing is STEM board, a coalition working to have nursing designated as a STEM field. She also hosts the University of Pennsylvania School of Nursing podcast, Amplify Nursing, and the Love n’ Leary Nursing podcast on Nurse.org.  Source What You’ll Learn In This Episode: Human-centered design helps healthcare leaders avoid solving the wrong problem by listening to the people closest to the issue. Equity-centered design requires leaders to pause, recognize assumptions and power dynamics, and make space for the voices that are often overlooked. Nurses are natural problem solvers, but meaningful innovation requires time, resources, and organizational support. Design thinking provides nurse leaders with a structured process for developing solutions through empathy, problem definition, ideation, prototyping, and testing. Supporting nurses as innovators can strengthen engagement, improve retention, and create healthier workplaces for both nurses and patients. Healthcare organizations can create better solutions by trusting nurses, involving end users early, and allowing teams to co-create change together. Links & Resources: Connect with and follow Dr. Marion Leary on LinkedIn. Follow the University of Pennsylvania School of Nursing on LinkedIn and visit their website. Check out the Design Thinking for Health website! Check out the 33 Scripts Guide to Address Disruptive Behaviour here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

  6. Jun 24

    EP. 143: The Meeting Hijacker: How Leaders Can Take Back Control

    One disruptive voice can derail an entire conversation, but only if you let it. In this episode, Dr. Renee Thompson addresses a challenge many healthcare leaders face: staff members who hijack meetings and derail important conversations before they can truly begin. She explores the common behaviors that disrupt productive dialogue, including revisiting old grievances, blaming leadership, interrupting others, and speaking as though they represent the entire team, while also highlighting leadership responses that often make the situation worse. Renee explains why meeting hijacking is often a power move and emphasizes the importance of agendas, clear boundaries, and ground rules to maintain respectful, productive discussions. She also offers practical, in-the-moment strategies leaders can use to regain control, such as interrupting the interrupter, asking binary questions, and protecting the meeting's purpose without losing credibility. Tune in to learn how to respond with clarity, confidence, and authority when someone tries to take control of the room. About Dr. Renee Thompson: Dr. Renee Thompson is a leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare. With more than 31 years of experience as a clinical nurse, educator, quality manager, and executive leader, she has become one of the most sought-after experts on workplace culture. As CEO and Founder of the Healthy Workforce Institute, Renee works with healthcare organizations worldwide to equip leaders with the tools they need to cultivate professional, respectful, and supportive teams. Renee is a published author, award-winning speaker, and one of only 30 nurses worldwide to earn the Certified Speaking Professional designation. She also serves on The Joint Commission’s Workplace Violence Technical Advisory Panel and has been recognized globally for her thought leadership and advocacy. What You’ll Learn In This Episode: Meeting hijackers often derail conversations by bringing up past issues, repeating complaints, blaming leadership, and interrupting repeatedly. Leaders can make the situation worse by overexplaining, defending themselves, fawning, making empty promises, or doing nothing. A respectful but direct interruption can stop disruptive behavior before it takes over the meeting. Asking whether someone is willing to be part of the solution helps shift the conversation from complaint to accountability. Meeting hijacking is a power move, and leaders must respond in a way that protects their credibility and the discussion's purpose. Clear agendas, time boundaries, and follow-up meetings help keep conversations focused and productive. Links & Resources: Connect with and follow Dr. Renee Thompson on LinkedIn. Learn more about the Healthy Workforce Institute on their LinkedIn and website. Learn more about the Framework here! Learn the 33 Scripts to Address Disruptive Behavior here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

  7. Jun 17

    EP. 142: Throwback episode - Handling Tough Conversations through Compassionate Communication

    Difficult conversations may never feel easy, but leaders can become more skilled and confident in having them. In this throwback episode of Coffee Break, Dr. Renee Thompson speaks with Diane Salter, Director of Surgical Services at WellSpan Health Ephrata and a consultant for The Healthy Workforce Institute, about addressing disruptive behavior, giving honest feedback, and holding employees accountable with compassion. Diane shares examples from surgical services, including conversations involving physician behavior and a highly personal employee concern, to show why leaders cannot avoid uncomfortable situations. She explains how self-awareness, preparation, empathy, and curiosity can help leaders communicate clearly without losing respect or trust. Diane also discusses the importance of focusing on behavior rather than attacking someone’s character and creating a workplace where feedback and peer accountability are part of the culture. Tune in to learn how to prepare for challenging conversations, stay focused when emotions rise, and lead with both empathy and assertiveness. About Diane Salter Diane Salter is a registered nurse with 25 years of experience in clinical nursing, education, and healthcare leadership. She leads more than 100 staff members across pre-hospital assessment, short-stay care, the operating room, post-anesthesia care, central sterile supply, and surgical inpatient units. With a strong clinical background in preoperative and post-anesthesia care, Diane is known for leading with confidence, enthusiasm, and passion. She challenges the status quo, communicates clear expectations, and works to create an environment where staff provide excellent patient care while treating one another with respect. Diane maintains professional certification as a nurse executive. She was nominated for a Nightingale Award in 2023 and received the 2024 Pennsylvania Nightingale Award in the Nurse Leader, Manager, or Director category. Things You’ll Learn Difficult conversations usually involve high stakes, differing opinions, and strong emotions. Leaders should approach challenging conversations as opportunities for growth rather than something purely negative. Preparation helps leaders stay clear, focused, and consistent when an employee becomes defensive or emotional. Leaders should address specific behaviors rather than criticizing someone’s personality or character. Curiosity can help leaders understand what may be contributing to an employee’s behavior. A healthy workplace culture allows employees and peers to hold one another accountable respectfully. Links & Resources: Connect with and follow Diane Salter on LinkedIn. Follow WellSpan Health on LinkedIn and visit their website! Check out the 33 Scripts Guide to Address Disruptive Behaviour here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

  8. Jun 10

    EP. 141: Q&A with Renee: How Leaders Address Disrespect, Feedback Resistance, and Workplace Culture

    What do you do when employees are glued to their phones during meetings, refuse feedback, or repeatedly communicate with sarcasm and disrespect? In this episode, Dr. Renee Thompson answers leadership questions about phone use in meetings, self-awareness, workplace respect, and disrespectful communication. She encourages leaders to address problematic behaviors directly and to set clear expectations, rather than ignoring issues and complaining about them later. Renee explains that some employees are open to feedback and growth, while others may not be capable or willing to change, requiring leaders to make difficult decisions. She also emphasizes that respect and belonging mean different things to different people, so leaders should ask better questions to better understand their teams. Tune in for practical, real-world strategies on building accountability, improving communication, and creating a healthier, more respectful workplace culture! About Dr. Renee Thompson: Dr. Renee Thompson is a leading authority on creating healthy work cultures by eliminating bullying and incivility in healthcare. With more than 31 years of experience as a clinical nurse, educator, quality manager, and executive leader, she has become one of the most sought-after experts on workplace culture. As CEO and Founder of the Healthy Workforce Institute, Renee works with healthcare organizations worldwide to equip leaders with the tools they need to cultivate professional, respectful, and supportive teams. Renee is a published author, award-winning speaker, and one of only 30 nurses worldwide to earn the Certified Speaking Professional designation. She also serves on The Joint Commission’s Workplace Violence Technical Advisory Panel and has been recognized globally for her thought leadership and advocacy. What You’ll Learn In This Episode: Leaders should address disruptive behaviors directly instead of ignoring them. Phone use during meetings should be managed through clear expectations and consistent accountability. Not everyone is equally capable of self-awareness or behavioral change. Open-ended questions create better conversations about respect, belonging, and workplace culture. Ongoing coaching and follow-up are essential when addressing repeated disrespectful behavior. Links & Resources: Connect with and follow Dr. Renee Thompson on LinkedIn. Learn more about the Healthy Workforce Institute on their LinkedIn and website. Trust Matters More than Ever - Book Learn more about the Framework here! Learn the 33 Scripts to Address Disruptive Behavior here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.

4.9
out of 5
47 Ratings

About

Coffee Break is a podcast for healthcare leaders who have had enough of the bullying; the incivility, the he-said-she-said, and other shenanigans in their departments and want to cultivate a high-performing, respectful, and healthy professional team. In each episode, we provide practical tools and strategies for addressing workplace bullying and incivility, fostering a culture of respect and civility, and building trust and collaboration among the healthcare team. When leaders are equipped with the skills and tools that they need to address disruptive behaviors, employees are more engaged, happier, and better serve patients and each other. This results in high-performing teams with increased retention and improved patient outcomes. Join us on Coffee Break to learn how to create a healthier workplace culture - One Cup at a Time.