A respectful culture doesn’t happen by accident; it’s built through values, leadership, and systems that hold everyone accountable. In this episode, Dr. Gerald Hickson, Founding Director of the Vanderbilt Health CPPA, discusses what it truly takes to create and sustain a culture of safety and respect in healthcare. He explains why clearly defined core values must guide decisions during crises, how leadership credibility depends on fairness and consistency, and why peer-to-peer accountability is more effective than top-down punishment. Dr. Hickson explores the “coffee conversation” model for addressing early signs of unprofessional behavior, the role of data in identifying harmful patterns, and how structured escalation prevents small lapses from becoming systemic risks. He also shares how infrastructure, AI-assisted reporting, and interdisciplinary huddles help organizations respond quickly to serious concerns while supporting clinicians, and he closes with reflections on leadership courage, sustainability, and why respectful behavior is inseparable from patient safety and team performance. Tune in to learn how to build a culture where accountability, trust, and safety reinforce one another! About Dr. Gerald Hickson: Gerald B. Hickson, MD, is the Joseph C. Ross Chair of Medical Education and Administration, Professor of Pediatrics, and Founding Director of the Vanderbilt Health CPPA. Since joining Vanderbilt in 1982, he has held senior leadership roles in clinical affairs, risk prevention, and systemwide quality and safety, including Senior Vice President of Quality, Safety, and Risk Prevention, helping advance high reliability and professional accountability at VUMC. For more than three decades, Dr. Hickson’s research has explored why patients pursue litigation, why some clinicians attract disproportionate claims, and how health systems can intervene early with high-risk behaviors. His work has produced 170+ peer-reviewed publications and led to widely adopted programs such as PARS® and CORS℠, now used in over 200 U.S. hospitals. A national leader in patient safety and professionalism, he chairs the board of the Institute for Healthcare Improvement, serves on the board of Keck (USC) Health System, and advises international regulators. What You’ll Learn In This Episode: A culture of safety starts with clearly articulated core values that leaders consistently uphold, especially under pressure. Peer-to-peer conversations are more effective than punishment because they promote reflection and self-regulation instead of defensiveness. Small lapses in behavior often signal larger patterns, and data systems help organizations intervene before harm occurs. Most professionals correct behavior after a single respectful conversation when expectations are clear and fair. Infrastructure, not good intentions, determines whether accountability is applied consistently across roles and hierarchies. Links & Resources: Connect with and follow Dr. Gerald Hickson on LinkedIn. Follow Vanderbilt Health on LinkedIn and visit their website! Check out the 33 Scripts Guide to Address Disruptive Behaviour here! Buy Renee Thompson’s book Enough! Eradicating Bullying & Incivility here! Grab a copy of Renee Thompson’s book Do No Harm Applies to Nurses Too! here. Learn more about the Eradicating Bullying & Incivility eLearning Program here! Have a question for Renee? Email us at wecare@healthyworkforceinstitute.com to have your leadership question featured in an upcoming Q&A episode! Disclosure: The host may be compensated for linking to other sites or for sales of products we link to. As an Amazon Associate, Coffee Break earns from qualifying purchases. Liked this episode? Rate, review, and share with your colleagues. Your support helps us reach more healthcare leaders working to create better work environments.
