Dental Unfiltered

Matthew Brown

This show covers a range of topics related to dentistry with insights from industry professionals. Andrew and Matthew lead discussions on various aspects of dental practice. The podcast aims to provide valuable perspectives for navigating the ever-evolving landscape of dentistry. Here you will find unbiased information about the industry and tools to help in your dental practice.

  1. 5h ago

    Episode 242 | Dental Unfiltered | Membership Programs DIY vs Membership Service w/ Paul Lowry

    Are you treating your dental membership plan like a discount coupon, or like a true recurring revenue model?In this episode of Dental Unfiltered, host Matt Brown sits down with Paul Lowry, co-founder of Dental Menu, to dismantle why most in-house, "DIY" membership plans fail—and why shifting to a dedicated membership platform can unlock tens of thousands of dollars in hidden revenue.Matt and Paul explore why a membership plan must offer continuous "access to care at intervals" rather than just a bundled, once-a-year service package. Think Netflix, Amazon Prime, and car-wash subscriptions: patients want predictable, bite-sized monthly payments, not hefty annual bills.In this episode, we break down:The Hidden Traps of DIY Plans: How front-desk administrative limits, manual renewal tracking, and untracked discounts give away free dentistry without you knowing.The Math of Monthly Recurring Revenue (MRR): How one office generated over $40,000 in four years from late visits alone—and how another brings in $17,000/month in subscription revenue without eating into chair time.Structuring an Irresistible Offer: The mechanics behind a smart enrollment fee ($99–$129) paired with an affordable monthly rate (~$30/month).The Recall Reality Check: Why membership patients visit nearly as often as insured patients (1.5x/year vs. 0.5x for traditional cash-pay), and why hygiene recall must expand beyond PPO dependence.The Patient-First Mindset: Why providing a structured, affordable way to access preventive care is a clinical obligation, not just a business move.Resources Mentioned:Visit DentalMenu.com to take the free self-assessment, watch the "Seven Deadly Sins That Kill Membership Plans" video series, and schedule a live demo.(Note: This is an unpaid endorsement.)

  2. Oct 27

    Episode 240 | Dental Unfiltered | Hand Piece Care and Knowledge

    Are your handpieces running smoothly, or are everyday habits quietly cutting their lifespan in half? Too many practices treat handpieces as disposable tools, resulting in sluggish performance, unexpected equipment failure, and thousands of dollars wasted on preventable replacements. In this episode, host Matt Brown sits down with Richard “Dicky” Ball, CEO of Summit Handpiece Express, to uncover what it really takes to protect your practice's most vital daily instruments. From simple PSI adjustments that prevent bearing burnout to common sterilization mistakes dental teams make without realizing it, Dicky breaks down five essential, cost-saving strategies every clinic should implement immediately. In this episode, Matt and Dicky discuss: The PSI Pitfall: Why running outside manufacturer pressure specs ruins bearings fast—and how to dial it in correctly. Autoclave Protocols: The vital pre-sterilization lubrication step you cannot afford to skip. Team Training & Common Traps: Why quick fixes like cooling hot handpieces under tap water introduce contaminants (and how simple laminated checklists protect your gear). Retire or Repair?: Critical warning signs—like slipping burs—that signal an instrument must be pulled from service before patient safety is compromised. The Power of the Manual: How adhering strictly to manufacturer guidelines can help your practice go an entire year or more without a single repair bill. Tune in to learn how shifting from a "replace when broken" mindset to proactive prevention will protect your overhead, keep your operatories on schedule, and safeguard your patients.

  3. Oct 20

    Episode 238 | Dental Unfiltered | Hygiene Models and Profitability

    In this special crossover episode, our very own Dr. Andrew Vallo joins Dr. Blake Hamblin, Dr. Collin Myrick, and Gary Bird on My Dental Playbook for the grand finale of their 5-part Hygiene Crisis Series.Between soaring wages, staffing shortages, PPO reimbursement pressures, and climbing overhead, many practice owners have written hygiene off as a broken loss-leader. But what if the problem isn't hygiene itself, but how your practice model is designed?Together, the panel breaks down three completely different practice models—fee-for-service, PPO, multi-location, and rural—to reveal how top-performing practice owners build high-production hygiene departments that drive predictable, long-term practice growth.In this episode, you’ll learn:Profit Center vs. Patient Acquisition: Should hygiene make money directly or serve as a funnel?The #1 Growth Metric: The single KPI that predicts long-term practice health better than almost any other.Compensation & Incentives: How top practices structure hygienist pay and bonus plans to keep teams engaged and productive.Smart Hiring Strategy: Why leading practices hire hygienists before they feel the squeeze.Retention Over Volume: Why your reappointment rate matters far more than new patient volume.Practice Design: How three distinct business models tackle scheduling, retention, and leadership in hygiene.Whether you're struggling with empty schedules, rising payroll, or declining profitability, this conversation will challenge traditional dental dogma and leave you with actionable systems you can implement immediately.

4.9
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About

This show covers a range of topics related to dentistry with insights from industry professionals. Andrew and Matthew lead discussions on various aspects of dental practice. The podcast aims to provide valuable perspectives for navigating the ever-evolving landscape of dentistry. Here you will find unbiased information about the industry and tools to help in your dental practice.

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