Subscription Prescription | Weekly Doses to Boost Ecommerce Revenue

Subscription Doc
  • 4.8 (16)
  • Technology
  • Updated Weekly

Looking to sell on repeat? You’ve come to the right place. Welcome to the Subscription Prescription Podcast where you’ll learn everything there is to know about ecommerce. From establishing your brand identity online to winning the loyalty of your customers and limiting churn, nothing is off the table in these fun and informative conversations. In a world where online selling is the new way to shop, it’s important to stand out from the competition. Tune in each week to learn from industry expert, Matthew Holman, and jumpstart your ecommerce journey today!

  1. 6d ago

    How I Layer BFCM Offers So Subscribers Don't Cancel for the Sale

    Your subscribers are your most profitable customers. Run a 50% off sitewide sale for Black Friday and a lot of them will cancel just to grab it. That is the BFCM trap I see every year, and the fix is not to skip the sale. It is to layer your offers so subscribing stays the best deal on the site. In this episode, I walk through how I structure Black Friday and Cyber Monday offers for subscription brands, from segment-first rollouts to the bundle offer I think you should be testing this year. What we cover: • Why big sitewide discounts cannibalize subscriptions and turn your best customers into one-time buyers • Leading your BFCM rollout with subscriber-only offers before the public sale goes live • Adding a "sale match" reason to your cancel flow as a defensive move during the sale window • Structuring tiered discounts (sitewide, subscription, bundle) so the subscription offer is always the most compelling one you run • Using bundles, starter kits, and bulk buys to give your deepest discount while raising order value • Why BFCM should be treated as a land grab for subscribers, not just a revenue spike • Planning the second order now with onboarding content, renewal discounts, and gifts that keep new subscribers around If you are wrestling with offer complexity this season, drop a comment or reach out at thesubscriptiondoc.com. Thanks to Omnisend for sponsoring this episode. Get 30% off your first three months with code SUBDOC30: https://your.omnisend.com/matt... Subscribe to our newsletter for weekly doses just like this one: https://newsletter.thesubscrip...

  2. Sep 22

    If Your Ads Die in Two Weeks, You Have a Positioning Problem

    If you have to launch a hundred new ad creatives every week just to keep spend flowing, the problem is not your ads. It is your positioning. Alex Greifeld, founder of No Best Practices, joins me to break down how the way you pitch a product determines the quality and lifetime value of the customers you bring in, and why that matters more than any subscription tactic. What we cover: • Why scaling a hero product can quietly tank LTV as your promises grow bigger than what you deliver • The three rings of any market (category enthusiasts, motivated new entrants, impulse buyers) and what each means for subscription conversion • How Amazon and retail change the role of your DTC site, and why fighting that river costs you money • Why a 10% subscribe-and-save discount will not move a first-time buyer • The Stars and Honey tasting sample pack that nearly doubled conversion rate without touching a single ad • Finding a niche you can thrive in before you chase impulse buyers or broad distribution • Why ads that die in two weeks point to a positioning problem, not a creative problem • Why offer testing beats subscription hype when your real goal is repeat purchases Guest: Alex Greifeld X: https://x.com/heyitsalexP Website: https://nobestpractices.co Subscribe to our newsletter for weekly doses just like this one: https://newsletter.thesubscrip...

  3. Sep 15

    The 90-Day LTV KPI I Use to Align Growth and Retention Teams

    Most established subscription brands run growth and retention as two separate teams chasing two different scoreboards. That misalignment is where profit quietly leaks out of your program. In this episode, I break down where brands past 10,000 subscribers should focus next, and why a time-bound LTV metric is the KPI that finally gets both teams rowing in the same direction. What we cover: • Why subscriptions should sit across growth and retention, not siloed under retention alone • Prioritizing contribution margin and profitability over average vanity metrics • Adding growth-engine complexity with landing pages, quizzes, and bundle builders tied to real buyer intent • The free money sitting in dunning, payment recovery, and processing health (and why 5% recovery lift is thousands in recurring revenue) • Building dedicated onboarding, billing reminder, and winback flows by product line • Introducing product combinations at the right stage to lift AOV and LTV • Testing winback offers by cancellation reason versus staying consistent with strong bundles • Why 90-day LTV with profitability baked in is the northstar KPI that aligns your whole team Every touchpoint, from onboarding emails to billing reminders, should roll up to that one number. When it does, everyone knows what they own and what moving the needle actually looks like. Subscribe to our newsletter for weekly doses just like this one: https://newsletter.thesubscrip...

  4. Sep 8

    Fast Acquisition Hides Churn: Spotting Weak LTV in Deals

    Fast customer acquisition can look like success while masking a subscriber base that never sticks. In this episode, Chad Williams (Head of Strategy at Life Seasons) breaks down how he evaluates supplement brands for acquisition and why weak LTV is the risk hiding behind rapid growth. Chad has bought and sold businesses, run a boutique investment firm, and now leads acquisition strategy for a fast-growing portfolio of supplement brands. We get into what he looks for behind the financials and what founders should fix before they ever try to sell. What we cover: • Why fast acquisition can hide a stickiness problem before the LTV math ever pays off • How to spot weak retention in brands built by great marketers • Getting your financials clean before due diligence (and why it matters even if you never sell) • Cutting costs strategically to lift both profitability and exit multiple • When to use an agency versus building a core competency in-house • Using fractional consultants to close knowledge gaps before hiring full-time • Why brand equity beats a single hit product for long-term customer value • Balancing new product launches against buying an existing brand Guest: Chad Williams LinkedIn: [PLACEHOLDER] Website: https://www.lifeseasons.com Subscribe to our newsletter for weekly doses just like this one: https://newsletter.thesubscrip...

  5. Sep 1

    Why 10% Off Won't Grow Your New Subscription Brand

    A 10% discount is not a subscription strategy. If you are new to subscriptions, that small incentive rarely moves the people who actually stick around and drive real LTV. In this episode, I break down where new subscription brands should spend their limited time and resources. The answer is simpler than most people think: acquire subscribers with a compelling offer, then build a feedback loop that tells you who your ideal buyer really is. What we cover: • Why 10% off falls flat for shoppers new to your brand and product • Building more compelling offers with bulk options and tiered discounts • Using gifts as a cheaper acquisition lever that protects your margins • Collecting feedback through popup surveys, post-purchase surveys, and cancel flows • Identifying your real ideal subscriber (and why it differs from the one you whiteboarded) • Turning customer feedback into ad angles, product page copy, and onboarding messaging • Building a simple billing reminder that adds a little brand and effort • Why product adoption in the first 10 days wins 90% of the retention battle Get the offer right, gather the data, and onboard people to actually use the product. That loop makes every downstream retention problem far easier to solve. Subscribe to our newsletter for weekly doses just like this one: https://newsletter.thesubscrip...

  6. Aug 25

    How Whatnot Became Our Second Biggest Channel at $5m

    Everyone has been predicting live shopping for a decade. Battlebox actually made it work, turning Whatnot into a $5M channel and their second biggest in just over a year. In this episode, John Roman, CEO and founder of Battlebox, joins me to explain why Whatnot succeeds where Tik Tok Shop falls short, and how a live selling platform quietly became a top of funnel engine for their subscription membership. What we cover: • How Whatnot became Battlebox's second biggest channel, bigger than Amazon • Why Whatnot converts 30x more efficiently to the website than Tik Tok Shop • The difference between buying intent on Amazon versus brain-rot scrolling on Tik Tok • How community features like raids and community boost create Whatnot's real moat • Why Battlebox drops a content-first unboxing video that hypes every member • Skipping billing reminders and building anticipation through story-driven communication • Surveying your best customers instead of obsessing over the ones who left • Why six-months-plus buyers deliver higher AOV and LTV through content Guest: John Roman LinkedIn: https://www.linkedin.com/in/john-roman/ Website: https://www.battlbox.com See his blog: https://online-queso.com/ Subscribe to our newsletter for weekly doses just like this one: https://newsletter.thesubscrip...

  7. Aug 18

    The 4 Things to Evaluate in Every Subscription Tech Stack

    New tools launch every week, Stripe just entered the Shopify subscription space, and AI-powered analytics are everywhere. So how do you decide what actually deserves a place in your subscription tech stack? In this episode, I step back to look at the state of the subscription industry and share the four things I evaluate in every subscription tech stack before recommending a single change or, worse, a full replatform. What we cover: • Why Stripe's move into Shopify subscriptions signals a bigger play around the purchasing process itself • The trap of fixating on one small feature and losing sight of your whole program • Why replatforming is rarely your best first move (and what to fix instead) • Acquisition and offer strategy: the highest-impact area that barely touches your subscription app • Cancel flow and customer portal testing: where high-volume brands quietly lose subscribers • Processing health and why it depends more on your business than your platform • How third-party dunning and CX involvement improve your processing score and cut chargebacks • Evaluating integrations with tools like analytics platforms and interactive email The bigger point: more data and AI recommendations are great, but they only pay off if you have the bandwidth to work on the parts of the program you actually control. Get these four things right and you set yourself up for a stronger Black Friday, Cyber Monday and a healthier program long term. Subscribe to our newsletter for weekly doses just like this one: https://newsletter.thesubscrip...

  8. Aug 11

    How We Grew Subscription Revenue From 10% to 40% in 3 Months

    Most brands turn on subscriptions and stop there. In this episode, Matthew Holman talks with Arthur Falcone (Tandem Growth, Arlo) about how they took one wellness brand from 10% subscription revenue to north of 40% in about three months. What we cover: - Why activating subscriptions is only step one, and how underused features quietly cap your revenue - Mapping SKUs by cadence, so daily-use products push subscription while topical products get flexible skip options - How adding a skip and suppress option cut churn and extended time between orders (and why that is a win, not a loss) - Reducing one-time purchase visibility on products that make no sense to buy once - Building a milestone rewards ladder, with discounts, full-size upsells, and free merch every few orders - Creating an elite tier after order eight to extend LTV well past the 12-month mark - Using onboarding and cancellation flows to manage expectations for products that take 45 days to work - Why the how, not just the what, is what most founders and platforms miss Bias is real. Even great consultants default to their hammer and nail. We talk through why building trust first matters, why worrying about why people do not stay beats worrying about why they leave, and how an analysis layer can surface the exact recharge features to fix and estimate the revenue lift. Subscribe to our newsletter for weekly doses just like this one: https://newsletter.thesubscrip...

See All (155)

4.8
out of 5
16 Ratings

About

Looking to sell on repeat? You’ve come to the right place. Welcome to the Subscription Prescription Podcast where you’ll learn everything there is to know about ecommerce. From establishing your brand identity online to winning the loyalty of your customers and limiting churn, nothing is off the table in these fun and informative conversations. In a world where online selling is the new way to shop, it’s important to stand out from the competition. Tune in each week to learn from industry expert, Matthew Holman, and jumpstart your ecommerce journey today!

Information

You Might Also Like