Bed, Breakfast & Business

Gerry MacPherson
  • 0.0 (0)
  • Entrepreneurship
  • Weekly

Beds, Breakfast & Business is the practical podcast for current and aspiring B&B owners who want to build a successful bed and breakfast without becoming overwhelmed by the business behind it. Hosted by hospitality professional Gerry MacPherson, each episode answers a real question faced by people running or starting a bed and breakfast. You'll discover practical strategies for bed and breakfast management, B&B marketing, pricing, direct bookings, guest experience, daily operations, reviews, housekeeping, technology, profitability and growing your B&B business. If you're already a B&B owner, you'll learn how to improve your systems, attract more of the right guests, increase revenue, strengthen your guest experience and make the day-to-day operation of your property easier to manage. If you're dreaming about opening a B&B, planning your property or getting ready to welcome your first guests, you'll learn what to consider before opening the doors—from choosing your concept and understanding your ideal guest to pricing, marketing, operations and avoiding expensive mistakes. Because running a great B&B takes more than comfortable beds and a memorable breakfast. It takes heart and systems. Beds, Breakfast & Business brings the two together with straightforward, practical advice you can adapt to your own property. No corporate theory. No unnecessary jargon. Just useful B&B advice from someone who understands independent hospitality. New episodes each week. Follow Beds, Breakfast & Business and start building a more profitable, organised and guest-focused B&B—without the chaos.

  1. 11h ago

    B&B Upselling Ideas: Earn More From Every Booking Without Adding Rooms

    B&B upselling ideas don’t have to involve a long list of upgrades or an awkward sales pitch. If your rooms are already booked, you may still be able to earn more from each reservation by offering something guests have asked for and would find useful. The challenge is choosing an extra that improves their stay without adding more work than it’s worth. In this episode, Gerry MacPherson uses three familiar B&B situations to answer the question: What are the easiest ways to earn more from every booking? An anniversary guest may appreciate help arranging flowers. Someone leaving before breakfast may want food to take along. A guest may value a late checkout—if the room schedule allows it. You’ll hear how to make each offer clear, optional and comfortable for the guest to decline. You’ll also learn a simple way to choose your first offer: look through recent guest questions, check what you can deliver consistently, count your costs and time, and test one idea before adding more. It’s a practical way to increase revenue per booking while keeping the personal welcome that makes a B&B special. Four key takeaways Guest questions can reveal useful paid extras.Give guests a clear choice and price.Check your time and costs before making an offer.Test one extra before building a larger menu.One action to take: Read your recent guest messages and write down one repeated request you could turn into an optional offer. Free resource: Your B&B Starter Blueprint helps you organise the foundations of a stronger B&B business. Get the resource here: https://bedsbreakfastsbusiness.com/free-resources Direct Blueprint link: https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download This week’s companion checklist: The Revenue Opportunity Checklist is available through Beds, Breakfasts & Business on Patreon: https://www.patreon.com/cw/BedsBreakfastBusiness Keep listening How to Turn a Busy B&B Into a Profitable One Without Working More Hours: https://bedbreakfastbusiness.transistor.fm/episodes/how-to-turn-a-busy-b-b-into-a-profitable-one-without-working-more-hours-125How to Get More Direct Bookings for Your B&B Without Spending More on Marketing: https://bedbreakfastbusiness.transistor.fm/episodes/b-b-130Find more episodes: https://bedbreakfastbusiness.transistor.fm/ The two suggested follow-on episodes are listed in the podcast catalogue and cover profitability and direct bookings, respectively.

    B&B Upselling Ideas: Earn More From Every Booking Without Adding Rooms

  2. Oct 27

    B&B Seasonal Pricing: How to Adjust Room Rates Throughout the Year

    B&B seasonal pricing can feel like a guessing game. One weekend sells out early, while rooms on nearby dates remain empty. Should you raise the rate, lower it or wait? In this episode of Beds, Breakfast & Business, Gerry MacPherson explains how to adjust bed and breakfast room rates throughout the year without making rushed decisions. You’ll learn how to use your own booking history to find strong and soft demand dates, and how local events, weekdays and booking pace can change what a particular night is worth. Gerry walks through a simple seasonal pricing calendar with starting rates for strong, normal and soft dates. He also explains why an empty room does not automatically mean the price is too high: guests may be unable to find or book it, or they may usually book that date closer to arrival. This episode gives you a manageable place to begin. Choose one month, mark the dates that matter and make one rate decision you can explain. You can build from there as you learn what your guests actually book. KEY TAKEAWAYS • Your busiest dates may not match another B&B’s high season. • Booking pace helps you spot dates selling faster or slower than expected. • Strong, normal and soft dates give you a starting pricing plan. • Check availability and your booking page before discounting. ONE PRACTICAL ACTION Open next month’s calendar. Mark one strong date, one normal date and one soft date, then note what you’ll check before changing each rate. FREE RESOURCE The 12-Month Revenue Calendar helps you plan pricing, promotions and occupancy targets across the year. Get the resource here: https://bedsbreakfastsbusiness.com/free-resources Direct calendar page: https://bedsbreakfastsbusiness.com/12-month-revenue-calendar This week’s Seasonal Pricing Calendar is available in the Beds, Breakfast & Business Patreon member resources: https://www.patreon.com/cw/BedsBreakfastBusiness KEEP LISTENING How to Handle Low Bookings in Your B&B: What to Do When Rooms Sit Empty: https://bedbreakfastbusiness.transistor.fm/episodes/how-to-handle-low-bookings-in-your-b-b-what-to-do-when-rooms-sit-empty-128 What Are the 3 Numbers Every B&B Owner Must Track to Stay Profitable?: https://bedbreakfastbusiness.transistor.fm/episodes/what-are-the-3-numbers-every-b-b-owner-must-track-to-stay-profitable-132 Explore all episodes: https://bedbreakfastbusiness.transistor.fm/ The two suggested follow-up episodes are listed in the current podcast catalogue: one covers slow bookings and rushed pricing decisions; the other explains occupancy, average daily rate and revenue per available room.

    B&B Seasonal Pricing: How to Adjust Room Rates Throughout the Year

  3. Oct 20

    Bed and Breakfast Pricing: Are Your Room Rates Too High, Too Low, or Just Right?

    Bed and Breakfast Pricing: How to Tell If Your Room Rates Are Too High, Too Low, or Just Right Bed and breakfast pricing can make you question yourself in both directions. An empty room makes you wonder if you’re charging too much. A weekend that sells out quickly makes you wonder if you charged too little. Neither result tells the whole story, especially when you have only a few rooms to sell. In this episode, Gerry MacPherson helps you look beyond a competitor’s headline price or a gap in your calendar. You’ll learn how to consider the cost of serving a guest, what a comparable stay actually includes, and how bookings are coming in for a particular date. You’ll also hear why the amount you keep from a reservation matters more than the rate a guest sees. The aim is a calmer pricing decision you can explain. Instead of changing every rate at once, you’ll choose one room and one upcoming date, check the evidence, and decide whether to keep the price or take another look. You can use this week’s Pricing Confidence Worksheet to put that decision on paper. Four key takeaways An empty room is a reason to investigate, not automatic proof that your price is high.A fast sell-out may be a sign to review similar future dates.Compare stays with similar rooms, inclusions and booking terms.Check what you keep after costs and channel fees.One practical action: Review one uncertain room rate for one upcoming date. Record why you decide to keep or change it. Free resource: The Bed & Breakfast Pricing Calculator helps you put your own figures around a room-rate decision. Get the resource here: https://bedsbreakfastsbusiness.com/free-resources Direct calculator link: https://bedsbreakfastsbusiness.com/bed-breakfast-pricing-calculator This week’s Pricing Confidence Worksheet is available on Patreon:https://www.patreon.com/cw/BedsBreakfastBusiness Keep listening What Are the 3 Numbers Every B&B Owner Must Track to Stay Profitable?https://bedbreakfastbusiness.transistor.fm/episodes/what-are-the-3-numbers-every-b-b-owner-must-track-to-stay-profitable-132 How to Handle Low Bookings in Your B&B: What to Do When Rooms Sit Emptyhttps://bedbreakfastbusiness.transistor.fm/episodes/how-to-handle-low-bookings-in-your-b-b-what-to-do-when-rooms-sit-empty-128 Next episode: Seasonality Made Simple — how should you adjust prices throughout the year?

    Bed and Breakfast Pricing: Are Your Room Rates Too High, Too Low, or Just Right?

  4. Oct 13

    B&B Operations Checklist: Save Time Without Losing Hospitality

    Practical advice for current and aspiring B&B owners.  Save Time Through Better B&B Systems — Without Losing the Personal Touch What if the biggest thing stealing your time isn't your guests—but all the little jobs you're doing over and over again? In this episode of Beds, Breakfast & Business, Gerry MacPherson looks at the B&B management systems and daily operations that can save independent bed and breakfast owners hours of repeated work—without turning personal hospitality into an automated experience. Because the goal isn't to automate your personality. It's to: Automate the repetition. Protect the relationship. What You'll Learn Running a bed and breakfast means wearing a remarkable number of hats. Breakfast. Check-outs. Housekeeping. Guest emails. Arrivals. Bookings. Maintenance. Stock. And, occasionally, explaining the Wi-Fi password to someone standing beside the Wi-Fi password. The problem isn't always the amount of work. Sometimes it's the amount of repeated work. In this solo episode, Gerry explains how simple operational systems can help you reduce repeated decisions, keep important information in one place, and create more time for genuine hospitality. You'll discover: Why working faster won't necessarily solve an overloaded dayHow to identify repetitive work worth systemisingHow scheduled guest communication can reduce routine questionsWhy your memory shouldn't become your B&B management systemHow to use a simple Daily Operations DashboardThe six areas worth checking every dayHow to use the Repeat, Predict, Relate testWhich jobs can be automated safelyWhich guest interactions should remain personalHow to identify one hour of work you could start reclaimingMost importantly, you'll discover why good systems don't have to reduce hospitality. They can give you more time to provide it. The Daily Operations Dashboard A useful B&B operations dashboard doesn't need dozens of charts and reports. It needs to answer one question: What needs my attention today? Gerry recommends bringing six areas into one daily view: ArrivalsDeparturesHousekeepingBreakfast notesGuest requestsOperational jobsInstead of searching through emails, booking platforms, notebooks, scraps of paper, and your memory, you create one reliable view of the day. The result? Less searching. Fewer repeated decisions. Fewer things bouncing around inside your head. And more attention available for your guests. Who Is This Episode For? This episode is for current and aspiring B&B owners, innkeepers, independent accommodation owners, and small hospitality operators who want a calmer and more organised business without sacrificing the personal service that makes an independent property special. If you find yourself answering the same questions, checking the same information, or wondering at the end of the day where all your time went, start here. You don't need to systemise your entire business overnight. Find one repeated task. Fix it. Then find the next. ABOUT BEDS, BREAKFAST & BUSINESSBeds, Breakfast & Business is the practical podcast for current and aspiring B&B owners who want more bookings, stronger profits, better systems and memorable guest experiences—without the chaos. Hosted by hospitality professional Gerry MacPherson, each episode offers straightforward advice you can put to work in your B&B.  FOLLOW THE PODCAST  Follow Beds, Breakfast & Business in your favourite podcast app so you don't miss the next practical B&B management episode.  And if you know another b&b owner who could use this episode, please share it with them.  MORE PRACTICAL BED & BREAKFAST HELP  Visit Beds, Breakfast & Business for free tools, guides, articles, videos, and resources for bed & breakfast owners:  https://bedsbreakfastsbusiness.com/ NEXT EPISODE  Next episode, we're talking about Pricing with Confidence. We'll answer: How do I know if my prices are too high, too low, or just right? CHAPTERS

    B&B Operations Checklist: Save Time Without Losing Hospitality

  5. Oct 6

    B&B Standard Operating Procedures: 5 SOPs Every B&B Needs-143

    Practical advice for current and aspiring B&B owners.  Hotel Standard Operating Procedures: Which 5 SOPs Does Your B&B Really Need? How much of your B&B is currently stored inside your head? If room inspections, breakfast requirements, check-ins, guest problems, and emergency procedures all depend on you remembering what happens next, this episode will help you turn that knowledge into simple B&B standard operating procedures that make your property easier to run. This week on Beds, Breakfast & Business, Gerry MacPherson answers our cornerstone question: Which SOPs create the biggest impact in an independent hospitality business? And no, the answer isn't to write a 300-page operations manual and place it on a shelf where it can enjoy a peaceful retirement. The goal is much simpler. Create procedures people actually use. What You'll Learn In this solo episode, Gerry looks at five high-impact areas where a clear SOP can make a significant difference: Housekeeping and room inspectionGuest arrival and check-inBreakfast and dietary requirementsGuest complaints and service recoverySafety and emergency responseYou'll hear why a room being “cleaned” isn't necessarily the same as being guest ready, why arrival information should be standardised without making your welcome sound scripted, and why difficult guest situations become easier when you've already decided how they'll be handled. You'll also learn a simple structure for writing an SOP: Purpose → When → Owner → Steps → Exceptions Then Gerry shares the Three-Test Rule for deciding which procedures deserve your attention first: Does the task happen repeatedly? Does inconsistency create a problem? Would your B&B struggle if the one person who knows how to do it wasn't there? Three yeses? Write the SOP. Because you don't need fifty procedures nobody reads. You need a handful of good systems that protect your guests, standards, time, and sanity.   YOUR NEXT STEP  [Insert this week's most relevant free  Beds, Breakfast & Business resource and explain in one sentence how it helps.]  Get the resource here: [DIRECT RESOURCE LINK]  ABOUT BEDS, BREAKFAST & BUSINESSBeds, Breakfast & Business is the practical podcast for current and aspiring B&B owners who want more bookings, stronger profits, better systems and memorable guest experiences—without the chaos. Hosted by hospitality professional Gerry MacPherson, each episode offers straightforward advice you can put to work in your B&B.  FOLLOW THE PODCAST  Follow Beds, Breakfast & Business in your favourite podcast app so you don't miss the next practical B&B management episode.  And if you know another b&b owner who could use this episode, please share it with them.  MORE PRACTICAL BED & BREAKFAST HELP  Visit Beds, Breakfast & Business for free tools, guides, articles, videos, and resources for bed & breakfast owners:  https://bedsbreakfastsbusiness.com/ NEXT EPISODE  Next episode, we'll talk about Saving Time Through Systems. We'll answer the cornerstone question: What systems save the most time without reducing hospitality? CHAPTERS

    B&B Standard Operating Procedures: 5 SOPs Every B&B Needs-143

  6. Sep 29

    Preventive Maintenance Checklist for B&B Owners: Stop Costly Repairs

    Join us for free on Patreon https://www.patreon.com/cw/BedsBreakfastBusiness (Members can find all weekly downloads)  Practical advice for current and aspiring B&B owners.  Preventive Maintenance Checklist for B&B Owners: Stop Costly Repairs  What if the next expensive repair at your B&B is already giving you a warning?  A dripping tap, sticking door, slow drain, strange boiler noise, or flickering light can seem harmless — until a guest discovers the problem first.  In this week's Beds, Breakfast & Business episode, Gerry MacPherson looks at how a simple preventive maintenance checklist can help B&B owners reduce guest complaints, catch small property problems earlier, and avoid some of those unpleasant emergency repairs that have a remarkable habit of happening on busy weekends.  What You'll Learn  Preventive maintenance isn't about becoming an expert at fixing everything yourself.  It's about noticing problems early and creating a system for dealing with them.  In this practical solo episode, Gerry walks you through a simple four-level B&B maintenance rhythm:  Everyday guest-room checksMonthly property walksSeasonal maintenance preparationAnnual professional servicingYou'll learn how to look at your property through a guest's eyes, identify small signs of wear before they become failures, and move recurring maintenance jobs from your memory onto a calendar. Gerry also explains why good maintenance often goes unnoticed. Nobody writes a glowing review because the toilet flushed, the bedside lamp switched on, and hot water came out of the shower. Guests expect those things. But when one of them doesn't work? Suddenly, it's memorable. That's why preventive maintenance isn't separate from the guest experience. It's hospitality before the guest needs it. Try the 20-Minute Maintenance Walk After listening, take 20 minutes and walk around your property. Don't ask only: “What's broken?” Ask: “What's changing?” Look for the tap that's beginning to drip. The door that's becoming harder to close. The carpet starting to lift. The sealant beginning to separate. The toilet taking longer to refill. The lock that's becoming temperamental. Those small changes are your early-warning system. Catch them early and you have a maintenance job. Wait until your guest finds them and you may have a hospitality problem as well. Free Resource: Your B&B Starter Blueprint If you want to build stronger systems throughout your B&B, download Your B&B Starter Blueprint: https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download The Blueprint gives you practical steps for building stronger foundations, organising your ideas, improving guest experiences, and avoiding expensive beginner mistakes. You'll also find this week's Annual Maintenance Planner in the episode resources/show notes to help you schedule recurring maintenance throughout the year. Who Is Beds, Breakfast & Business For? Beds, Breakfast & Business is for current and aspiring B&B owners, independent innkeepers, small accommodation operators, and hospitality entrepreneurs who want a profitable business without losing the personal hospitality that makes an independent property special. Episodes focus on practical topics including: B&B operations, preventive maintenance, guest experience, direct bookings, pricing, revenue, housekeeping, standard operating procedures, marketing, business systems, and running a bed and breakfast without letting it take over your entire life. The tone is practical, conversational, and based on the realities of independent hospitality. No corporate b&b theory. Just ideas you can actually use.  ABOUT BEDS, BREAKFAST & BUSINESSBeds, Breakfast & Business is the practical podcast for current and aspiring B&B owners who want more bookings, stronger profits, better systems and memorable guest experiences—without the chaos. Hosted by hospitality professional Gerry MacPherson, each episode offers straightforward advice you can put to work in your B&B.  FOLLOW THE PODCAST  Follow Beds, Breakfast & Business in your favourite podcast app so you don't miss the next practical B&B management episode.  And if you know another b&b owner who could use this episode, please share it with them.  MORE PRACTICAL BED & BREAKFAST HELP  Visit Beds, Breakfast & Business for free tools, guides, articles, videos, and resources for bed & breakfast owners:  https://bedsbreakfastsbusiness.com/ NEXT EPISODE  [One-sentence teaser based on next week's cornerstone question.]  CHAPTERS

    Preventive Maintenance Checklist for B&B Owners: Stop Costly Repairs

  7. Sep 22

    Hotel Housekeeping Checklist: 5 Steps to a Guest-Ready Room Every Time

    Join us for free on Patreonhttps://www.patreon.com/cw/BedsBreakfastBusiness(Members can find all weekly downloads) Practical advice for current and aspiring B&B owners.  In this episode of Beds, Breakfast & Business, Gerry MacPherson answers:    B&B Housekeeping Checklist: The Simple System for Happier Guests and Less Stress  Is your guest room clean — or is it truly guest ready?  A practical B&B housekeeping checklist can help B&Bowners create more consistent rooms, improve guest satisfaction, catch small problems before guests do, and reduce the daily stress of trying to remember everything yourself.  In this episode of Beds, Breakfast & Business, Gerry MacPherson looks at housekeeping systems for independent B&Bs and shares a straightforward five-stage approach:  Reset → Clean → Restock → Check → Release.  Because there’s a big difference between saying:  “I think the room is ready.”  and:  “The room is ready.”  What You'll Learn in This Episode  Running a B&Bmeans juggling breakfast, departures, laundry, guest questions, room turnovers, maintenance issues, and new arrivals — sometimes before lunch.  Housekeeping can easily become a mental checklist that follows you around the property.  Did I replace the towels?  Did somebody check the remote?  Was the coffee restocked?  Did we look under the bed?  Is that room actually ready?  This episode shows you how to move those details out of your head and into a simple, repeatable B&Bhousekeeping system.  Gerry explains why “clean the room” isn’t really an instruction. A guest room contains dozens of individual jobs, and relying on memory becomes increasingly risky on busy turnover days.  You'll learn why cleaning rooms in the same sequence each time can improve consistency and why every B&Bshould define exactly what guest ready means.  You'll also discover the five-stage housekeeping framework:  RESET Strip the room, remove rubbish and used linen, look for damage, and identify maintenance issues before cleaning begins.  CLEAN Follow the same route through the guest room every time. Pay attention to obvious surfaces, high-touch areas, corners, behind doors, and under furniture.  RESTOCK Create clear standards for towels, toilet rolls, toiletries, tea, coffee, water, and other room supplies so nobody has to guess.  CHECK Step out of the room and return as though you were the arriving guest. Look at the room again from their point of view.  RELEASE Don't mark a room ready until the final inspection is complete.  Gerry also explains the Guest-Eye Test — a simple final inspection that helps you look beyond whether a room has technically been cleaned.  Does it feel welcoming?  Is everything complete?  Would you happily hand the guest their key right now?  The goal isn't complicated housekeeping software or an enormous operations manual.  It's a repeatable standard.  One room.  One checklist.  One process.  Then repeat it.  ABOUT BEDS, BREAKFAST & BUSINESSBeds, Breakfast & Business is the practical podcast for current and aspiring B&B owners who want more bookings, stronger profits, better systems and memorable guest experiences—without the chaos. Hosted by hospitality professional Gerry MacPherson, each episode offers straightforward advice you can put to work in your B&B.  FOLLOW THE PODCAST  Follow Beds, Breakfast & Business in your favourite podcast app so you don't miss the next practical B&B management episode.  And if you know another b&b owner who could use this episode, please share it with them.  MORE PRACTICAL BED & BREAKFAST HELP  Visit Beds, Breakfast & Business for free tools, guides, articles, videos, and resources for bed & breakfast owners:  https://bedsbreakfastsbusiness.com/ NEXT EPISODE  Next episode, we’ll talk about Preventive Maintenance and answer the Cornerstone Question:  How can preventive maintenance prevent guest complaints and expensive repairs?  CHAPTERS

    Hotel Housekeeping Checklist: 5 Steps to a Guest-Ready Room Every Time

  8. Sep 15

    How to Respond to Google Reviews Without Losing Bookings

    How to Respond to Google Reviews Without Losing Bookings  One negative guest review can feel louder than fifty good ones. In this episode of Beds, Breakfast & Business, Gerry MacPherson explains how to respond to Google reviews and negative guest reviews without sounding defensive, damaging your confidence or frightening away future guests.  Running a Bed & Breakfast makes reviews personal. Guests may be commenting on the breakfast you prepared, the room you decorated or the welcome you personally gave them. But not every negative comment means your B&B has a problem. You'll learn how to separate Praise, Preference and Pattern, recognise when repeated feedback deserves attention and stop treating every individual opinion as a reason to change your business.  You'll also learn a simple four-step negative review response: thank the guest, acknowledge their experience, explain briefly when necessary and finish positively. Most importantly, you'll discover why your response isn't only for the unhappy guest. Future guests are reading it too, and the way you handle a difficult situation can quietly build trust before they've ever walked through your door.  What You'll Learn  • Why one negative review can feel bigger than dozens of positive ones • How Praise, Preference and Pattern helps you judge guest feedback • Why your public review response is part of your marketing • How to respond to a negative review calmly and professionally  One Practical Action  Read your last ten guest reviews and look for one comment or issue that appears repeatedly.  Don't try to fix everything.  Choose one pattern and ask:  “Is there a simple change that could prevent this from happening again?”  That's how reviews stop being criticism and start becoming useful business information.  📥 This Week's Free Resource  The Your B&B Starter Blueprint gives current and aspiring B&B owners a practical foundation for building stronger guest experiences, smoother operations and a B&B that's easier to manage.  Get the resource here: https://bedsbreakfastsbusiness.com/free-resources  🎧 Keep Learning  If this episode helped, listen to these related episodes of Beds, Breakfast & Business:  The Secret to Creating Memorable Guest Experiences That Keep Guests Coming Back – Episode 133  Discover why guests remember how your B&B made them feel and how small, thoughtful improvements can lead to stronger reviews, repeat bookings and recommendations.  https://bedbreakfastbusiness.transistor.fm/episodes/the-secret-to-creating-memorable-guest-experiences-that-keep-guests-coming-back-133  How to Handle the Overwhelm of Running a Bed & Breakfast Without Burning Out – Episode 118  If guest expectations, reviews and the constant pressure of running your property are starting to feel heavy, this episode explores why B&B ownership can become overwhelming and how to approach that pressure more calmly.  https://bedbreakfastbusiness.transistor.fm/episodes/how-to-handle-the-overwhelm-of-running-a-bed-breakfast-without-burning-out-118  Explore all episodes:  https://bedbreakfastbusinesscom/podcast 🔔 Subscribe to Beds, Breakfast & Business  New episodes bring practical conversations for independent B&B owners about guest experience, operations, marketing, pricing, bookings and running a hospitality business with less unnecessary stress.  Make sure to subscribe so you don't miss the next episode.  And if today's conversation helped, share it with another B&B owner who has ever stared at a bad review and wondered what on earth to write back.  #BedAndBreakfast #GuestReviews #HospitalityBusiness

    How to Respond to Google Reviews Without Losing Bookings
See All (146)

About

Beds, Breakfast & Business is the practical podcast for current and aspiring B&B owners who want to build a successful bed and breakfast without becoming overwhelmed by the business behind it. Hosted by hospitality professional Gerry MacPherson, each episode answers a real question faced by people running or starting a bed and breakfast. You'll discover practical strategies for bed and breakfast management, B&B marketing, pricing, direct bookings, guest experience, daily operations, reviews, housekeeping, technology, profitability and growing your B&B business. If you're already a B&B owner, you'll learn how to improve your systems, attract more of the right guests, increase revenue, strengthen your guest experience and make the day-to-day operation of your property easier to manage. If you're dreaming about opening a B&B, planning your property or getting ready to welcome your first guests, you'll learn what to consider before opening the doors—from choosing your concept and understanding your ideal guest to pricing, marketing, operations and avoiding expensive mistakes. Because running a great B&B takes more than comfortable beds and a memorable breakfast. It takes heart and systems. Beds, Breakfast & Business brings the two together with straightforward, practical advice you can adapt to your own property. No corporate theory. No unnecessary jargon. Just useful B&B advice from someone who understands independent hospitality. New episodes each week. Follow Beds, Breakfast & Business and start building a more profitable, organised and guest-focused B&B—without the chaos.

Information

  • Creator
    Gerry MacPherson
  • Years Active
    2023 - 2026
  • Episodes
    146
  • Rating
    Clean
  • Copyright
    © 2026 Beds, Breakfast & Business / Keystone Hospitality Property Development. All Rights Reserved.
  • Show Website
    Bed, Breakfast & Business

You Might Also Like