Send us Fan Mail Your team is reading you before you ever say a word. They notice the rushed entrance, the change in your tone, the unusually short response, the tension you're carrying from the meeting before theirs. They may have no idea what happened, but when you're the leader, people naturally try to make sense of what they're experiencing. In Episode 137 of No Silver Spoons, Sarah Beth Herman continues The Human Side of Leadership summer series with a deeply personal conversation about emotional intelligence, integrity, confidentiality, and the responsibility leaders have for what they bring into a room. Sarah shares a story from her early thirties about an annual performance review she still remembers years later. She was overseeing more than 30 dental practices, had taken on significantly more responsibility, and walked into the meeting expecting her compensation to reflect the value she was bringing to the organization. What stayed with her wasn't actually the raise. It was the room. Before the conversation really began, she could sense something had changed in the leader sitting across from her. Looking back now, after 12 years of owning and leading her own company, Sarah sees that experience very differently. The conversation raises a bigger question: What are you carrying into the rooms you're responsible for? This episode explores the research behind emotional contagion and emotional intelligence, but it also goes somewhere leadership conversations don't often go: the responsibility that comes with access. As leaders grow, they gain access to more information. They know what's happening financially. They know who's struggling. People confide in them. They sit in conversations others don't. They may know personal details about employees, clients, and the business that most people never hear. But access is not permission. Inspired by something Sarah encountered while completing HIPAA certification at Dentistry Support, this episode introduces a different way to think about the idea of "minimum necessary" in leadership. Not as a HIPAA rule applied outside its proper context, but as a question leaders can ask themselves about the information, emotions, assumptions, and experiences they carry from one room into another. Because emotional intelligence isn't about becoming emotionless. It's about becoming aware enough to recognize what belongs in the room and what doesn't. In This Episode Sarah explores why a leader's emotional presence can affect an entire room, what research on emotional contagion teaches us about the way feelings move through teams, and why emotional intelligence involves much more than staying calm. She also discusses the difference between self-awareness and self-minimization, including an important lesson she wishes she'd understood earlier in her career: You can know where you need to grow without pretending you don't know where you're already strong. The episode moves into the ethical side of leadership and asks what happens as leaders gain access to increasingly sensitive information. Sarah challenges leaders to consider whether everything they can know is something they actually need to know, and whether information entrusted to them is influencing decisions where it doesn't belong. Most importantly, she asks leaders to examine whether frustration from one conversation is quietly becoming someone else's burden in the next. Key Takeaways Having an emotion is not the same thing as handing your emotion to everybody else. Emotional intelligence does not require leaders to pretend everything is fine. Sometimes saying, "I'm frustrated this morning, but it has nothing to do with anyone on this call," creates far more stability than forcing everyone to guess. Self-awareness does not require self-minimization. Knowing your weaknesses shouldn't require pretending you don't know your strengths. People experience more than your words. They experience tone, silence, hesitation, urgency, body language, and consistency. Leaders cannot control every interpretation, but they can become more intentional about what they're communicating. Leadership gives you access. Access is not permission. Knowing something does not automatically give you permission to repeat it, carry it into another conversation, or allow it to shape an unrelated decision. Integrity matters when people don't have all the information. Sometimes leadership means making a principled decision even when sharing confidential information would make that decision easier for others to understand. That's Good MomentThis week's actionable challenge is intentionally simple. Before one meeting every day, give yourself ten seconds. Before you walk through the door, click Join, or pick up the phone, ask yourself: What am I carrying right now? Does it belong in this conversation? What does the person on the other side of this interaction actually need from me? You may realize you're still irritated about the meeting you just left. You may recognize that something you know about the person is influencing the way you're approaching them. You may discover you're worried about something that hasn't even happened yet. Or you may realize you're completely fine. The point isn't to always change something. The point is to notice. Because leaders who don't examine what they're carrying can unintentionally make everybody else carry it too. Leaders who notice have a choice. Quotes From Episode 137 "Having an emotion is not the same thing as handing your emotion to everybody else." "Self-awareness does not require self-minimization." "Access is not permission." "Integrity is also who you are when everybody is watching, but they don't have all the information you have." "Just because I'm carrying something difficult doesn't mean everybody who interacts with me that day needs to carry a piece of it too." "Sometimes the most emotionally intelligent thing you can do isn't hide what you're feeling. It's give people enough context that they don't have to create their own." "Leadership isn't something we perform for people. It's something people experience from us." "We get to choose what enters the room with us." Research Mentioned Barsade, S. G. (2002). The ripple effect: Emotional contagion and its influence on group behavior. Administrative Science Quarterly, 47(4), 644–675. Levitt, J. S., Coutifaris, C. G. V., Green, P. I., Jr., & Barsade, S. G. (2024). Timing is everything: An imprinting framework for the implications of leader emotional expressions for team member social worth and performance. Organization Science. The episode also discusses research examining the relationship between emotional intelligence and leadership effectiveness. Short Podcast-App Description What are you carrying into the room before you ever say a word? In Episode 137 of No Silver Spoons, Sarah Beth Herman shares a personal story from an annual review early in her career and explores emotional intelligence, emotional contagion, integrity, confidentiality, and the responsibility that comes with leadership access. Because your team doesn't need you to be emotionless. They need you to be aware of what you're asking them to carry with you. Support the show SOCIALS: No Silver Spoons®: Instagram Dentistry Support: Instagram | Facebook | Linkedin The Dental Collaborative: Facebook Sarah Beth Herman: LinkedIn | Personal Bio | Links Free Training for Dental Offices DISCLAIMER: The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.
