Grow Your Credit Union

Grow Your Credit Union
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Each week, host Joshua Barclay and co-host Becky Reed dive into the nitty-gritty of successful credit union operations, exploring innovative approaches and leadership insights. We're more than just a podcast; we're your go-to resource for turning challenges into opportunities. Join us as we laugh a bit, learn a lot, and push the boundaries of what's possible in the credit union world.

  1. 2D AGO

    We're Duct-Taping 25 Systems Together and Calling It Integration

    Read the shownotes and full transcript on our site: growyourcreditunion.com Nobody is buying bad technology on purpose. Credit unions are doing the best they can with cores that weren't built for the world they're operating in today, and the gap between what modern software promises and what actually plugs into your infrastructure is nobody's fault and everybody's problem. So how many more systems are you willing to add before you admit the foundation is the problem? In this episode: Whether credit unions are preparing their people for AI Why nearly half of CEOs report feeling lonely What's really causing technology rollouts to stall at credit unions Host: Joshua Barclay Co-host: Becky Reed Guest: Michael Goad, President and CEO of Dow Credit Union A huge thanks to our sponsor, Pure IT For nearly 10 years, Pure IT has helped credit unions modernize technology, strengthen cybersecurity, and build mission-aligned roadmaps. They meet you where you are, prioritize strategy, and reduce complexity. With deep cloud, security, and planning expertise, Pure IT helps credit unions operate securely and confidently. Learn more at pureitcuso.com today.

    31 min

  2. FEB 10

    We Want You To Tell Us When Nothing Suspicious Is Happening

    Read the shownotes and full transcript on our site: growyourcreditunion.com The NCUA says deregulation is coming. Small credit union leaders say it's about time. But when the real burden isn't the rules on the books, it's the people enforcing them, does any of it matter? In this episode host Joshua Barclay  and co-host Becky Reed welcome Doug Wadsworth, President and CEO of Tri-CU Credit Union, to discuss these three topics: Is the NCUA's deregulation push solving the right problems? Why aren't businesses seeing a return on AI? Is it really getting harder to lead a credit union? Host: Joshua Barclay  Co-host: Becky Reed Guest: Doug Wadsworth, President and CEO of Tri-CU Credit Union. Get his book:  Keep it Simple, CEO A huge thanks to our sponsor, Pure IT For nearly 10 years, Pure IT has helped credit unions modernize technology, strengthen cybersecurity, and build mission-aligned roadmaps. They meet you where you are, prioritize strategy, and reduce complexity. With deep cloud, security, and planning expertise, Pure IT helps credit unions operate securely and confidently. Learn more at pureitcuso.com today.

    32 min

  3. FEB 3

    Don't Forget To Remove Your Prompt From That Next Email (LIVE from CU Intersect)

    Read the shownotes and full transcript on our site: growyourcreditunion.com There's nothing wrong with using AI to speed up your work. But when you start relying on it to do your job, well, your peers start to notice. "AI workslop" forces your colleagues to interpret, correct, and redo the work you were supposed to finish and they definitely resent you for it. This episode was recorded LIVE from CU Intersect 2026 in New Orleans.  In this episode: How AI workslop wastes two hours per incident and erodes trust Who's responsible when AI vendors mess up Why 56% of leaders burned out last year Whether traditional branches are still necessary Questions from the audience on technology and AI education Host: Joshua Barclay  Co-host: Elizabeth Osborne, COO at Great Lakes Credit Union Sponsored Guest: Jack Smith, CEO and Co-founder of Pure IT A huge thanks to our sponsor, Pure IT For nearly 10 years, Pure IT has helped credit unions modernize technology, strengthen cybersecurity, and build mission-aligned roadmaps. They meet you where you are, prioritize strategy, and reduce complexity. With deep cloud, security, and planning expertise, Pure IT helps credit unions operate securely and confidently. Learn more at pureitcuso.com today.

    48 min

  4. JAN 27

    1995 Called, It Wants Its Compensation Package Back

    Read the shownotes and full transcript on our site: growyourcreditunion.com Your board thinks $100,000 is too much for a CEO because they never made more than $40,000 on the factory line. Your C-suite wants the credit union of old. And your employees? They're leaving, not for better pay, but because you're offering them a 1995 compensation package in 2026. In this episode: What age is your leadership thinking in? Why somewhere you lost your ability to be creative Why they don't want pizza they want a path to your chair Why you can't keep absorbing benefit increases every year Host: Joshua Barclay  Guest Co-host: James McBride, SVP of Credit Union Relationships at CU Benefit Guest: David Simms, Creator of CU Benefit A huge thanks to our sponsor, CU Benefit Stop absorbing annual benefit cost increases of 20-40%. CU Benefit is a strategic CUSO partner designed to help Credit Unions pre-fund up to 100% of employee benefits and unlock balance sheet potential. Generate investment returns 4-5 times higher than traditional bonds. Strengthen employee retention and increase net income by as much as 50%. Visit CUBenefit.com to learn more.

    40 min

  5. JAN 20

    "If I Just Work 24 Hours a Day, I'll Get More Done"

    Read the shownotes and full transcript on our site: growyourcreditunion.com We all think it: "If I just work longer, I'll get more done." But when one of your high performers starts operating this way, you need to step in immediately. Because they're not going to tell you they're burning out. So how do you catch it before they quit? In this episode: Why AI isn't making you dumber Why working 70 hours isn't making you more productive Why better due diligence won't prevent vendor breaches Host: Joshua Barclay Co-host: Becky Reed Guest: Ray Ragan, CIO at Securityplus Federal Credit Union A huge thanks to our sponsor, CU Benefit Stop absorbing annual benefit cost increases of 20-40%. CU Benefit is a strategic CUSO partner designed to help Credit Unions pre-fund up to 100% of employee benefits and unlock balance sheet potential. Generate investment returns 4-5 times higher than traditional bonds. Strengthen employee retention and increase net income by as much as 50%. Watch this video or visit CUBenefit.com to learn more. Ray is organizing the Banking on AI Conference in Atlanta. Credit union professionals and banking professionals will discuss new and novel uses of AI throughout the industry. Learn more at bankingonai.info

    31 min

  6. JAN 13

    Maybe The Real Growth Was The Members We Made Along The Way

    Read the shownotes and full transcript on our site: growyourcreditunion.com Credit unions are out there chasing new members—spending on billboards, opening branches, crafting the perfect rate specials. Meanwhile, 80% of your existing members have one product with you and you haven't called them once. Maybe the new members you're looking for are actually the members you already have. In this episode of Grow Your Credit Union, host Joshua Barclay and co-host Becky Reed welcome Elizabeth Osborne, COO at Great Lakes Credit Union, to talk about: Everyone's measuring trust wrong The growth obsession is backwards You're tracking the wrong economic data Plus we play a BRAND NEW GAME that we hope you really enjoy. A huge thanks to our sponsor, CU Benefit Stop absorbing annual benefit cost increases of 20-40%. CU Benefit is a strategic CUSO partner designed to help Credit Unions pre-fund up to 100% of employee benefits and unlock balance sheet potential. Generate investment returns 4-5 times higher than traditional bonds. Strengthen employee retention and increase net income by as much as 50%.  Watch this video or visit CUBenefit.com to learn more.

    40 min

  7. JAN 6

    The Five Dollar Fake CEO

    Read the shownotes and full transcript on our site: growyourcreditunion.com Deepfake technology has become so accessible that threat actors need only 10 to 30 seconds of audio and a $5 monthly subscription to convincingly impersonate executives, bypass authentication, and trick employees into catastrophic decisions. Credit unions face record ransomware attacks while most lack AI governance policies to address emerging threats. In this episode of Grow Your Credit Union, host Joshua Barclay welcomes sponsored guest Brian Hinze, President & CEO at NCU-ISAO, along with co-host Oto Ricardo, Director of Information Security and Cyber Risk at Advia Credit Union, to explore: Why ransomware attacks hit record levels despite preparedness efforts How credit unions approach AI governance policies What deepfake threats mean for credit union security How NCU-ISAO supports credit unions through community and collaboration   A huge thanks to our sponsor, NCU-ISAO Cybersecurity threats are evolving faster than ever, and credit unions are increasingly in the crosshairs. NCU-ISAO is the only organization fully dedicated to protecting credit unions through real-time threat intelligence, actionable alerts, expert-led analysis, and a community of security-minded professionals. Strengthen your defenses with collaboration. Learn more at NCUISAO.org/GYCU.

    33 min

  8. 12/16/2025

    We Make It So Freaking Super Hard To Make That First Deposit

    Read the shownotes and full transcript on our site: growyourcreditunion.com A huge thanks to our sponsor, NCU-ISAO — Visit ncuisao.org/gycu to learn more.  Credit unions added 3 million new members last year, but 64% never made a single deposit or showed real activity. The problem isn't just about engagement strategy or welcome emails—it's that credit unions may just be making the fundamental act of depositing money unreasonably difficult. In this episode of Grow Your Credit Union, host Joshua Barclay and co-host Becky Reed welcome Mike McWethy, Executive Vice President at Texans Credit Union, to hit on these three topics: Why two-thirds of new members never make a deposit Show me what your roadmap was two years ago What credit unions should solve for in housing affordability CU Intersect is a dedicated cybersecurity, technology, and organizational resilience conference built specifically for credit unions. A collaboration between NCU-ISAO and Pure IT, the conference brings together security leaders, technology professionals, and risk management experts from across the credit union industry. Watch this video to learn more

    33 min
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About

Each week, host Joshua Barclay and co-host Becky Reed dive into the nitty-gritty of successful credit union operations, exploring innovative approaches and leadership insights. We're more than just a podcast; we're your go-to resource for turning challenges into opportunities. Join us as we laugh a bit, learn a lot, and push the boundaries of what's possible in the credit union world.

Information

  • Creator
    Grow Your Credit Union
  • Years Active
    2024 - 2026
  • Episodes
    61
  • Rating
    Clean
  • Copyright
    © 2025 - Grow Your Credit Union
  • Show Website
    Grow Your Credit Union