161 episodes

Welcome to The CUInsight Experience podcast, hosted by Randy Smith, co-founder of CUInsight.com. In each episode I have a wide ranging conversation about credit unions, leadership lessons learned over a career, and life with a thought leader from the credit union community. My goal of the show is to take a deep dive with the people who make our movement great and find the gems we can all learn from.

The CUInsight Experience CUInsight | Credit Union

    • Business
    • 4.8 • 87 Ratings

Welcome to The CUInsight Experience podcast, hosted by Randy Smith, co-founder of CUInsight.com. In each episode I have a wide ranging conversation about credit unions, leadership lessons learned over a career, and life with a thought leader from the credit union community. My goal of the show is to take a deep dive with the people who make our movement great and find the gems we can all learn from.

    Jill Nowacki - Future Proof (#161)

    Jill Nowacki - Future Proof (#161)

    “If we continue to create environments that give people the chance to be whole humans, we’re going to see positive outcomes from that.” - Jill Nowacki
    Thank you for tuning in to episode 161 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by CUES, the credit union industry’s leading talent development solutions provider. After listening to our show, be sure to learn more about TalentNEXT, the conference that takes a laser-focused look at smart people strategies for your credit union. Register today!
    My guest on today's show is Jill Nowacki, President & CEO of Humanidei + O’Rourke. Jill shares her journey and how she started her career in credit unions over 20 years ago. Credit unions work with Humanidei to integrate their most important asset, their human capital, into organizational growth plans to win the war for talent. Jill is passionate about helping credit unions and their people reach their full potential and looks forward to seeing the momentum built around organizational growth and wellness.
    During our conversation, Jill and I chat about future-proofing workplaces. Jill talks about the importance of embracing human wholeness and approaching operations from a human-centered perspective. We discuss the significance of defining business critical roles and core competencies when it comes to creating a developmental plan to stay relevant and future-focused. Jill shares helpful tips to initiate future-proofing and exemplifies what a successful leadership team looks like. Listen as we discuss how organizations and employees contribute to the future of the credit union industry.
    As we wrap up the show, listen in as Jill talks about welcoming an adorable puppy, maintaining her fitness, and redefining success. Enjoy my conversation with Jill Nowacki!
    Find the full show notes on cuinsight.com.
    Subscribe on: Apple Podcasts, Spotify, Stitcher 
    Books mentioned on The CUInsight Experience podcast: Book List 
    How to find Jill:
    Jill Nowacki, President & CEO of Humanidei + O’Rourke
    jill@humanidei.com
    www.humanidei.com
    Jill: LinkedIn | Instagram | Twitter | Medium
    Humanidei: LinkedIn | Instagram | Twitter | Facebook

    • 39 min
    Linda and Zach - Amplify Lives (#160)

    Linda and Zach - Amplify Lives (#160)

    “Learn about yourself first and then learn ways you can inspire others to do great things.” - Linda Bodie
    Thank you for tuning in to episode 160 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by CUES, the credit union industry’s leading talent development solutions provider. After listening to our show, be sure to learn more about TalentNEXT, the conference that takes a laser-focused look at smart people strategies for your C-U. Register today!
    My guests on today's show are Linda Bodie and Zach Christensen. Linda Bodie is the CEO of Element Federal Credit Union and Zach Christensen is the Executive Director at CU Pride. Together, they co-founded CU Pride alongside Brandi Stankovic and Susan Mitchell. CU Pride is the LGBTQ+ association for credit unions. While supporting LGBTQ+ credit union professionals, members, and allies, CU Pride’s mission is to provide opportunities for education, engagement, and celebration, allowing the credit union industry to embrace the LGBTQ+ community. 
    During our conversation, Linda, Zach, and I chat about acknowledging, supporting, and amplifying the lives and work of the LGBTQ+ community. We discuss matters happening in the world and how people have the influence to make a positive change. Linda and Zach talk about what’s next for CU Pride and share what they are working on and driving towards. Listen as we discuss technology, leadership, and how to revitalize the way we take care of people across communities.
    As we wrap up the show, listen in as Linda and Zach share tips on creating work-life balance,  tell us about their childhood-dream professions, and share their top albums they know all the lyrics to. Enjoy my conversation with Linda and Zach!
    Find the full show notes on cuinsight.com.
    Subscribe on: Apple Podcasts, Spotify, Stitcher, Google Podcasts
    Books mentioned on The CUInsight Experience podcast: Book List 
    How to find Linda:
    Linda Bodie, CEO at Element Federal Credit Union and co-founder at CU Pride
    linda.bodie@elementfcu.org
    cupride.org         
    elementfcu.org
    Linda: LinkedIn
    Element FCU: LinkedIn | Instagram | Facebook
    How to find Zach:
    Zach Christensen, Executive Director at CU Pride
    zach@mitchellstankovic.com
    cupride.org       
    Zach: LinkedIn
    CU Pride: Facebook

    • 45 min
    Brittany Hodak - Superfans (#159)

    Brittany Hodak - Superfans (#159)

    “Create a culture where your goal is to leave every one of your members better than when you found them.”  - Brittany Hodak
    Thank you for tuning in to episode 159 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by CUES. CUES is the leading talent development solutions provider in the credit union industry. After listening to our show, learn more and register for CEO Dialogue. This new CUES event is an opportunity to join your fellow CEOs from credit unions across North America in an open discussion format tackling the industry’s most pressing issues.
    My guest on today's show is Brittany Hodak, an award-winning entrepreneur, author, and customer experience speaker who delivers keynotes across the globe. She’s worked with some of the world’s biggest brands and entertainers, including Walmart, Disney, Katy Perry, and Dolly Parton. Brittany founded and scaled an entertainment startup to eight figures before exiting. She’s also the former Chief Experience Officer at Experience.com, and received a shoutout from Forbes about her debut book, Creating Superfans: How To Turn Your Customers Into Lifelong Advocates. We are so excited to have Brittany as the keynote speaker for the next CUInsight Mini-Con event, so register today!
    In this episode, Brittany shares her journey and expertise in creating superfans. We discuss the motivations and outcomes of customer interactions and why superfans are crucial for organizational growth. Brittany also gives us a glimpse of her "Supermodel" framework for creating superfans which she will discuss in depth during CUInsight Mini-Con: IMPACT. Listen as we discuss how credit unions can create superfans and measure the impact of member experiences. 
    As we wrap up the show, listen in as Brittany talks about a new hack she got from an unlikely source, a list of books to look out for, and the ultimate biopic casting choice. Enjoy my conversation with Brittany Hodak!
    Find the full show notes on cuinsight.com.
    Subscribe on: Apple Podcasts, Spotify, Stitcher 
    Books mentioned on The CUInsight Experience podcast: Book List 
    How to find Brittany:
    Brittany Hodak, Award-Winning Entrepreneur, Author, and Customer Experience Speaker
    hello@brittanyhodak.com
    brittanyhodak.com       
    Brittany: LinkedIn | Instagram | Facebook | Twitter | Podcast

    • 48 min
    Kent Lugrand - Daily Choices (#158)

    Kent Lugrand - Daily Choices (#158)

    “Life is too short to contort yourself to perform a role that doesn’t align with you.” - Kent Lugrand
    Thank you for tuning in to episode 158 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by CUES. CUES is the leading talent development solutions provider in the credit union industry. After listening to our show, learn more and register for CEO Dialogue. This new CUES event is an opportunity to join your fellow CEOs from credit unions across North America in an open discussion format tackling the industry’s most pressing issues.
    My guest on today's show is Kent Lugrand, President and CEO of InTouch Credit Union. Kent shares his journey and how he started his career in credit unions over 30 years ago. He chats about his experience in the credit union movement including advice and inspiration for the future. Kent’s leadership at InTouch has led the team and members in providing value and solutions in their community, specifically addressing food insecurity and donating $150,000 to local food banks. Kent is inspired by the impact credit unions can have in financial education and digital delivery.
    During our conversation, Kent and I chat about the importance of networks and the power of choice that we exercise every day. Kent believes that credit unions are community institutions by design and is inspired by the impact credit unions can have in financial education and digital delivery. He talks about servant leadership and the community of culture and synergy created within an environment when leaders put the interest of others above their own. Listen as we discuss how to evaluate decisions,make choices as a team, and continue to drive our movement forward, together.
    As we wrap up the show, listen in as Kent talks about being a lifelong learner, evolving as a father, and knowing the power of his choices. Enjoy my conversation with Kent Lugrand!
    Find the full show notes on cuinsight.com.
    Subscribe on: Apple Podcasts, Spotify, Stitcher 
    Books mentioned on The CUInsight Experience podcast: Book List 
    How to find Kent:
    Kent Lugrand, President and CEO of InTouch Credit Union
    ceo@itcu.org
    itcu.org       
    Kent: LinkedIn
    InTouch: LinkedIn | Instagram | Facebook | Twitter | YouTube

    • 44 min
    Becky Reed - Making Magic (#157)

    Becky Reed - Making Magic (#157)

    “Collaboration is how we are going to win in the future.” - Becky Reed
    Thank you for tuning in to episode 157 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by CUES. CUES is the leading talent development solutions provider in the credit union industry. After listening to our show, learn more and register for CEO Dialogue. This new CUES event is an opportunity to join your fellow CEOs from credit unions across North America in an open discussion format tackling the industry’s most pressing issues.
    My guest on today's show is Becky Reed, CEO at Lone Star Credit Union and Board Chair of NACUSO. Becky shares her journey and how she started her career in credit unions over 25 years ago. She chats about her experience growing in the credit union movement including advice, knowledge, and inspiration for the future. Becky’s leadership at Lone Star has led the team to implement technology that provides a personalized member experience with a small-town feel. In her role as board chair, Becky also guides NACUSO in its mission to help credit unions explore the use of CUSOs to stay in touch with the future of finance.
    During our conversation, Becky and I chat about relevancy and how credit unions can appeal to  all generations by sharing our mission. We discuss the balance of collaboration and decentralized finance (DeFi) as it relates to relevancy. Becky talks about the uprising of society losing trust in and questioning their relationship with traditional financial institutions. She explains how credit unions are well positioned to be a trusted partner that gives people their power back. Becky shares ways that CUSOs benefit credit unions, other CUSOs, and the movement as a whole through collaboration. Listen as we discuss how the credit union industry can empower each other to better serve the public.
    As we wrap up the show, listen in as Becky talks about what she’s doing to keep up with market trends, why she considers Condoleezza Rice successful, and which books she recommends. Enjoy my conversation with Becky Reed!
    Find the full show notes on cuinsight.com.

    Subscribe on: Apple Podcasts, Spotify, Stitcher 
    Books mentioned on The CUInsight Experience podcast: Book List 
    How to find Becky:
    Becky Reed, CEO at Lone Star Credit Union
    lonestarcu.org       
    Becky: LinkedIn
    Lone Star: LinkedIn | YouTube | Instagram | Facebook

    • 44 min
    Greg Michlig - Prioritize People (#156)

    Greg Michlig - Prioritize People (#156)

    “Demonstrate the credit union difference and put it at the center of all that we do.” - Greg Michlig
    Thank you for tuning in to episode 156 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Allied Solutions. Allied Solutions is focused on helping clients grow their bottom line, protect their business and members, and evolve to stay ahead of the competition.
    My guest on today's show is Greg Michlig, EVP and Chief Engagement Officer at CUNA. CUNA is the only national association that advocates for all of America’s credit unions. They work together with the leagues to support, protect, unify and advance the credit union movement. Greg began his career in the credit union industry after college and has been a vital part of it ever since. The team at CUNA continues to advocate for credit unions by interacting with government officials and policymakers to keep members and their financial well-being at the forefront of each decision.  
    During our conversation, Greg and I chat about creating operations to support financial well-being for all across the movement. He talks about collaboration across industry networks and among credit unions to promote their stories and protect their purpose. Greg speaks from his own experiences of networking, building teams, and testing ideas. Listen as we explore what a holistic industry approach to financial well-being could look like.
    As we wrap up the show, listen in as Greg talks about his very first job, his love for listening and playing music, and prioritizing family life. Enjoy my conversation with Greg Michlig!
    Find the full show notes on cuinsight.com.
    Subscribe on: Apple Podcasts, Spotify, Stitcher 
    Books mentioned on The CUInsight Experience podcast: Book List 
    How to find Greg:
    Greg Michlig, EVP and Chief Engagement Officer at CUNA
    gmichlig@cuna.coop
    cuna.org       
    Greg: LinkedIn | Twitter
    CUNA: LinkedIn | Twitter | Instagram | Facebook

    • 43 min

Customer Reviews

4.8 out of 5
87 Ratings

87 Ratings

soright20 ,

Great Credit Union Podcast

Love the interviews and the passion you have for credit unions. Must listen for any credit union leader.

oliviabaker13 ,

Value-packed!

If you’re in the credit union world, you need to tune into The CU Insight Experience! Randy is such a fun host who brings a fantastic energy to these interviews. Value-packed conversations and actionable leadership insights abound in these episodes - highly recommend checking it out!

Kushigrlll ,

Very well done

The authentic, conversation style of Randy, combined with a wide range of guests, makes this a must listen to podcast. It’s a fun, informative, valuable listen every time a new episode comes out. Very well done.

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