Behind every smooth closing is a post-closing team managing countless details, deadlines, and data points, and AI is making that work easier to track and improve. Nadja Rivera shares how she uses Claude to build performance dashboards, monitor KPIs, gamify employee training, and turn years of scattered operational knowledge into practical resources her team can use every day. Tune in to discover how title leaders can use AI to improve productivity, strengthen training, and turn everyday operational pain points into smarter workflows. What you'll learn from this episode 00:00 – How AI Is Transforming Post-Closing Operations Mo introduces Nadja Rivera and explores how the post-closing team is putting AI into practice to improve workflows, leadership, and visibility 06:34 – Turning Performance Data Into Coaching Opportunities Individual reports and visual scorecards help managers identify underperformance, recognize top performers, balance workloads, and uncover cross-training opportunities 07:55 – Using Claude to Improve Team Training and Communication Nadja transforms long, easy-to-ignore emails into visual updates covering workflow reminders, common errors, regional knowledge, deadlines, resources, and employee recognition 10:40 – Getting 80% Team Engagement With AI-Powered Training Nadja shares the response to her AI-created resources and explains how visual, interactive content is encouraging employees to engage with and experiment with Claude themselves 12:10 – Gamifying Title, Compliance, and Workflow Training Interactive quizzes make training more engaging while reinforcing real-world topics such as compliance, fraud response, workflow requirements, and cross-branch knowledge 15:38 – Consolidating Years of Title Knowledge With Claude Nadja shows how Claude helped combine years of Maryland recording knowledge and fragmented internal resources into one accessible guide, before discussing what's next for interactive AI training Resources mentioned in this episode Claude Qualia Maryland Recording Guide About Nadja Rivera Nadja Rivera is the Post Closing Manager at ATG Title, Inc. and Alltech National Title, where she helps oversee the critical processes that take place after a real estate transaction closes. Working within the title and settlement industry, Nadja focuses on post-closing operations, document management, compliance, and ensuring transactions are completed accurately and efficiently. Her role supports smooth coordination between internal teams, lenders, real estate professionals, and other parties while helping maintain the accuracy and service standards essential to successful title operations. Connect with Nadja LinkedIn: Nadja Rivera Instagram: @n_a_d_j_a__ Connect With Us Love what you're hearing? Don't miss an episode! Follow us on our social media channels and stay connected. Explore more on our website: www.alltechnational.com/podcast Stay updated with our newsletter: www.mochoumil.com Follow Mo on LinkedIn: Mo Choumil Stop waiting on underwriter emails or callbacks—TitleGPT.ai gives you instant, reliable answers to your title questions. Whether it's underwriting, compliance, or tricky closings, the information you need is just a click away. No more delays—work smarter, close faster. Try it now at www.TitleGPT.ai. Closing more deals starts with more appointments. At Alltech National Title, our inside sales team works behind the scenes to fill your pipeline, so you can focus on building relationships and closing business. No more cold calling—just real opportunities. Get started at AlltechNationalTitle.com. Extra hands without extra overhead—that's Safi Virtual. Our trained virtual assistants specialize in the title industry, handling admin work, client communication, and data entry so you can stay focused on closing deals. Scale smarter and work faster at SafiVirtual.com.
