Suite Success: Masters of Hospitality

Hospitality.FM
Hospitality.FM
  • 5.0 (82)
  • Entrepreneurship
  • Updated Weekly

Welcome to Suite Success: Masters of Hospitality, a Skift Podcast, where we unlock the secrets behind the world's most successful hotel and hospitality brands. Hosted by industry expert Katie Cline, each episode features exclusive interviews with top executives, seasoned leaders, and trailblazing innovators in the hospitality world. Together, they reveal the strategies that drive guest loyalty, enhance customer experiences, and set their brands apart in a competitive market. Whether you’re a seasoned hospitality professional or aspiring to break into the industry, Katie will distill each conversation into actionable steps that you can implement in your own business. Tune in weekly to elevate your hospitality game and achieve your own 'suite' success.

  1. 3d ago

    These Founders Have a Formula for Hospitality Design That Drives ROI

    On this episode of Suite Success, host Katie Cline sits down with Bri West and Jordan McDonough, co-founders of Somerled, a hospitality design firm that combines market research, guest psychology and intentional design to help owners create investments, not just interiors. The two began working together when Bri tapped her longtime friend Jordan to help design one of her own short-term rentals. A few properties later, other investors began taking notice and asking them to do the same for their homes. What started as a collaboration between friends has since grown into a business that has designed more than 1,500 properties across the country. Along the way, Bri has also built a portfolio of more than 35 short-term rentals of her own, giving the pair a unique perspective on the intersection of design, hospitality and ROI. Together, they unpack the formula behind designing spaces that don’t just look good, but perform. Bri and Jordan explain why they start with market data and the target guest before making a single design decision, how to determine which amenities are actually worth the investment, and why blindly joining hospitality’s growing “amenities arms race” can be an expensive mistake. They also share why owners need to stop designing for themselves, how the right experience can turn a place to stay into a reason to travel, and why rising guest expectations are ultimately a good thing for the hospitality industry. Plus, Bri and Jordan open up about building a company as longtime friends, the decision to leave corporate life behind, and why hospitality itself can be one of the most powerful growth strategies for any business. This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Lodgify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ &⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Bilt⁠⁠⁠⁠⁠⁠⁠⁠ Suite Success listeners can enjoy 60% off Professional and Ultimate ⁠Lodgify⁠ plans with code SUITE-60, available from August 25 through September 8. Offer applies to Yearly and Bi-Yearly plans. Timestamps: 00:00 Welcome to Suite Success 00:38 Meet the Founders of Somerled 02:01 Bri’s Origin Story 07:37 Jordan’s Career Path 11:06 Scaling Rentals Fast 14:10 Co-Founder Secret Sauce 18:38 Going All In 22:32 Naming Somerled 24:23 Somerled Client Process 30:04 Amenities That Drive ROI 31:14 Pickleball 33:18 Operational Reality Check 36:13 Design Mistakes to Avoid 37:46 Amenity Strategy Case Study 41:52 Becoming a Top Property 47:09 Design for the Guest 48:08 Wellness Trend  50:37 Best and Worst Hospitality 59:49 Suite Summary https://form.jotform.com/252193985491065?howDid=Referral&typeA19=Second%20Home%20First  Use the link provided to schedule your free consultation call and get $1,000 off virtual design & $3,000 off design & project management services ⁠Connect with Jordan and Bri:⁠ ⁠⁠⁠⁠⁠Jordan's LinkedIn⁠⁠⁠⁠⁠: https://www.linkedin.com/in/jordan-patchell-mcdonough-758a9ba4/ ⁠⁠⁠⁠⁠⁠Bri's LinkedIn⁠⁠⁠⁠⁠⁠: https://www.linkedin.com/in/bri-west-2a7a93288/ ⁠⁠Somerled Website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: https://www.somerleddesigns.com/ Links: Apple Podcasts - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Suite Success Website - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Connect with Katie⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    These Founders Have a Formula for Hospitality Design That Drives ROI

  2. Sep 3

    This Travel Tech Founder Says We’re Entering an Era of “Unlimited” Travel Demand

    On this episode of Suite Success, host Katie Cline sits down with Tim Hentschel, co-founder and co-CEO of HotelPlanner, one of the world’s leading travel technology platforms. A third-generation hotelier who started working in hotels at just 12 years old, Tim has spent more than two decades at the intersection of hospitality and technology. He shares how he and his co-founder bootstrapped HotelPlanner in 2003, why having less money forced them to embrace automation early, and how those constraints ultimately helped them outlast better-funded competitors. Tim also shares his candid perspective on private equity and the risks founders take when raising outside capital, why he believes AI and humans will continue to work side by side in hospitality, and how technology has fundamentally changed the way people live, work and travel. With remote work, an aging population with disposable income and younger generations increasingly able to work from anywhere, Tim believes the industry is heading toward what he calls “unlimited demand for hotel rooms and travel.” Plus, he explains why, after building his career in travel technology, he’s now betting on brick-and-mortar hotels, what living and working around the world has taught him about cultural differences, and why the fundamentals of great hospitality remain remarkably unchanged. This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Lodgify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ &⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Bilt⁠⁠⁠⁠⁠⁠⁠ Suite Success listeners can enjoy 60% off Professional and Ultimate Lodgify plans with code SUITE-60, available from August 25 through September 8. Offer applies to Yearly and Bi-Yearly plans. Timestamps: 00:00 Welcome to Suite Success 00:37 Meet Tim Hentschel 01:25 Third Generation Hotelier 02:46 From Cornell to Startup 03:35 Living Around the World 05:52 Accents and Local Culture 09:06 Localization in Service 10:54 American Abroad 16:04 Why HotelPlanner Started 18:16 Bootstrapped Wins 21:05 Private Equity Pitfalls 24:23 AI Meets Hospitality 30:03 How Travel Has Changed 35:03 Future of HotelPlanner 39:17 Suite Summary ⁠Connect with Tim:⁠ ⁠⁠⁠⁠Tim's LinkedIn⁠⁠⁠⁠: https://www.linkedin.com/in/tim-hentschel-7a3b245/ ⁠HotelPlanner Website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: http://hotelplanner.com/ Links: Apple Podcasts - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Suite Success Website - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Connect with Katie⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    This Travel Tech Founder Says We’re Entering an Era of “Unlimited” Travel Demand

  3. Aug 27

    He’s Planned More than 30,000 Trips: Here’s What Travelers Get Wrong

    On this episode of Suite Success, host Katie Cline sits down with Jonathan Alder, founder of Jonathan’s Travels, a luxury travel expert who has visited 100 countries and planned more than 30,000 trips for his clients. When a client tells Jonathan where they want to go, his first question is often, “Why?” Their answer typically reveals what someone actually wants from a trip, which frequently leads to booking an entirely different itinerary. He explains how the internet (and AI) get travel recommendations wrong, why some of the world’s most popular destinations don’t live up to the hype, and the under-the-radar places he believes travelers should be paying more attention to. They also discuss the difference between cost and value, why Jonathan is seeing clients take fewer but “better” trips, and why true luxury has far less to do with how much you spend than with personalization, service, and creating experiences someone could never have thought to ask for themselves. This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Lodgify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ &⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Bilt⁠⁠⁠⁠⁠⁠ Suite Success listeners can enjoy 60% off Professional and Ultimate plans with code SUITE-60, available from August 25 through September 8. Offer applies to Yearly and Bi-Yearly plans. Timestamps: 00:00 Welcome to Suite Success 00:37 Meet Jonathan Alder 01:12 Six Week Travel Sprint 01:52 Luxury Itinerary Breakdown 03:59 Packing and Shopping Haul 04:45 The Founding Story of Jonathan's Travels 07:22 Luxury Service Mindset 08:26 Sports and Side Hustles 11:40 Fencing to First Big Contract 14:34 Why Advisors Beat AI 19:33 Reality Checks and Dupe Spots 24:17 Italy Done Differently 27:34 Venice Carnival Magic 30:02 Wildest Client Requests 31:21 Hidden Japan 32:29 Surprise Gem- Uzbekistan 33:21 Getting There and Staying 34:55 Summer Travel 36:26 Australia Seasons 38:29 Top Summer Hotspots 42:20 Underrated Asia Picks 43:28 Komodo Luxury Escape 46:02 Trip Trends 48:37 Everest by Helicopter 49:53 Best and Worst Moments 55:25 Suite Summary ⁠Connect with Jonathan:⁠ ⁠⁠⁠Jonathan Alder's LinkedIn⁠⁠⁠: https://www.linkedin.com/in/jonathan-alder-4969a424/ Jonathan's Travels Website⁠⁠⁠⁠⁠⁠⁠⁠⁠: https://www.jonathanstravels.com/ Links: Apple Podcasts - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Suite Success Website - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Connect with Katie⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    He’s Planned More than 30,000 Trips: Here’s What Travelers Get Wrong

  4. Aug 20

    Why This Founder Believes Every Hotel Should Think Like a Media Company

    On this episode of Suite Success, host Katie Cline sits down with Brandon Berkson, founder of Hotels Above Par, a boutique publication reaching more than half a million readers, as well as the creator of Mexzine. Brandon shares how getting furloughed during the pandemic led him to launch the brand, why his background in hotel PR gave him an unexpected advantage, and what he would do differently if he were building a media company from scratch today. They also explore why newsletters may be one of the most valuable tools hospitality brands can invest in, how to turn social media followers into an audience you actually own, and why finding a specific niche can be more powerful than trying to appeal to everyone. Brandon also explains why likes matter far less than shares and conversations—and how listening to those signals can help brands create content people actually want to consume. Plus, Katie and Brandon discuss the resurgence of print and in-person experiences, the difference between an audience and a true community, and why responding to a single DM or email can be one of the most powerful ways to build long-term brand loyalty. This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Lodgify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ &⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Bilt⁠⁠⁠⁠⁠⁠ Timestamps: 00:00 Welcome to Suite Success 00:37 Meet Brandon Berkson 01:13 Bellboy Beginnings 03:33 Wild Hotel Stories 05:06 From PR to Founder 07:40 Hotels Above Par Explained 10:10 ManyChat Social Funnel 11:52 Building During the Pandemic 15:02 Taking the Leap 18:23 Newsletter-First Media 20:39 Niche Media Playbook 22:06 Journalists and Storytelling 23:42 Two-Way Community 24:20 Engaging Readers Everywhere 25:12 Sudden Viral Growth 26:49 Analytics Over Opinions 27:53 Packaging Content Right 29:19 Pushing Past Cringe 31:11 Why a Print Newspaper 33:47 Building Real Community 38:44 Hotel First Impressions 40:08 Best and Worst Stays 43:17 Suite Summary ⁠Connect with Brandon:⁠ ⁠⁠Brandon's LinkedIn⁠⁠: https://www.linkedin.com/in/brandon-berkson-642621b3 Hotels Above Par Website⁠⁠⁠⁠⁠⁠⁠⁠: https://readhotelsabovepar.com/ Links: Apple Podcasts - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Suite Success Website - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Connect with Katie⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Why This Founder Believes Every Hotel Should Think Like a Media Company

  5. Aug 13

    The Man Behind Hospitality’s Top Events on the Biggest Threat to AI

    As artificial intelligence gets better at answering questions, analyzing data and automating work, the things it can’t replicate—bringing people together, building relationships, telling stories and making someone feel genuinely seen—could become more valuable than ever. On this episode of Suite Success, host Katie Cline sits down with Alexi Khajavi, Group President of Hospitality and Operational Real Estate at Questex, where he oversees an international portfolio of some of hospitality’s leading media platforms and live events, including The Hospitality Show and NYU IHIF. After a career spanning online travel, launching an airline in Central America, hospitality, real estate and events around the world, Alexi has built a career around connecting people. He shares why getting the right people in the room matters more than ever, how to make the most of industry events, what the best networkers and speakers do differently, and why the relationships built in those rooms can ultimately lead to some of the biggest opportunities in business. The conversation also explores the forces shaping hospitality today, from changing travel behavior and the return of midscale hotels to labor, AI and the growing importance of storytelling. Alexi shares why simply delivering data is no longer enough, what hospitality can teach other industries about making people feel valued and why, in an increasingly AI-driven world, the most powerful thing hospitality has going for it might be its humanity. This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Lodgify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ &⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Bilt⁠⁠⁠⁠⁠ Timestamps: 00:00 Welcome to Suite Success 00:36 Meet Alexi Khajavi 01:34 Career Path to Questex 06:15 Global Citizen Mindset 10:54 Starting an Airline in Costa Rica 15:11 Learning Spanish 16:54 Favorite Places 19:01 Industry View 23:41 Conference Overview 26:38 How to Win at Events 33:49 Why NYU IHIF Matters 37:47 Industry Optimism vs Reality 39:44 Travel Is Still Essential 41:41 AI Questions Outpace Answers 43:40 Human Connection at a Premium 46:11 Labor and Politics 50:39 Surprises from the Stage 53:38 Building Stage Confidence 57:41 Proust Questionnaire 01:02:19 Last Three Questions 01:07:20 Suite Summary ⁠Connect with Alexi:⁠ ⁠Alexi's LinkedIn⁠: https://www.linkedin.com/in/alexihuntleykhajavi Questex Website⁠⁠⁠⁠⁠⁠⁠: https://questex.com/ Links: Apple Podcasts - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Suite Success Website - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Connect with Katie⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    The Man Behind Hospitality’s Top Events on the Biggest Threat to AI

  6. Aug 6

    The CEO of a 100-Year-Old Hotel on What You Should Never Preserve

    How do you keep a 100-year-old hotel relevant in a world that's constantly changing? On this episode of Suite Success, host Katie Cline sits down with Tom Prescott, President & CEO of Seaway Hotels Corporation and steward of the iconic Biltmore Hotel Miami Coral Gables, as the National Historic Landmark celebrates its centennial. Tom shares what it really takes to operate one of America's most historic luxury hotels—from balancing preservation with innovation to investing millions in the guest experience without sacrificing the property's identity. Along the way, he reveals why great hospitality isn't about preserving everything—it's about knowing what to let go of. Tom also reflects on growing up in a family hospitality business, why he intentionally built his career elsewhere before returning, and how those outside experiences shaped his leadership style. Together, Katie and Tom explore the value of challenging "the way we've always done it," the rise of independent luxury hotels, why consistency matters more than perfection, and what every business can learn from a brand that's successfully evolved for 100 years. This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Lodgify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ &⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Bilt⁠⁠⁠⁠ Timestamps: 00:00 Welcome to Suite Success 00:36 Meet Tom Prescott 01:23 Family Roots in Hospitality 02:16 Working with Dad 05:40 Fresh Ideas and Culture Shift 07:10 Biltmore History  10:13 Running a Historic Hotel 15:49 CapEx and Guest Experience 20:50 Miami Boom and Competition 24:33 Hard vs Soft Brands 30:09 Owner, Operator, Steward 32:16 The Next 100 Years 37:21 Kids and Succession 44:47 Suite Summary ⁠Connect with Tom:⁠ ⁠⁠The Biltmore Hotel Website⁠⁠⁠⁠⁠⁠: https://biltmorehotel.com/ Links: Apple Podcasts - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Suite Success Website - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Connect with Katie⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    The CEO of a 100-Year-Old Hotel on What You Should Never Preserve

  7. Jul 30

    How Two Founders Made Impossible Reservations Possible

    On this episode of Suite Success, host Katie Cline sits down with Mena Barakat and Sarah Goldring, co-founders of ResX, a New York-based reservation exchange platform that’s changing the way people access some of the hardest-to-book restaurants. What began as an Instagram page where two friends shared reservations they could no longer use has grown into a thriving technology platform with more than 150,000 users—all without raising venture capital. In this episode, Mena and Sarah share the unlikely origin story behind ResX, why they deliberately spent years doing everything manually before building an app, and how staying incredibly close to their customers helped them create a product people genuinely wanted. They also discuss the changing economics of restaurant reservations, the influence of social media on dining culture, and why they're on a mission to make dinner feel spontaneous again. This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Lodgify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ &⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Bilt⁠⁠⁠ Timestamps: 00:00 Welcome to Suite Success 00:39 Meet the founders of ResX 01:29 Company Origin Story 03:06 Launching on Instagram 04:26 Building Community  06:24 What Restaurants Thought 07:40 Monetization 09:17 Bootstrapping 10:46 Going Full Time 12:20 Building a Team 14:17 Valentine’s Day Rush 16:29 Why Reservations are Hard 19:12 Co-Founder Dynamics 21:20 Hardest Moments 24:12 Future Vision 26:52 Rapid Fire 37:08 Suite Summary ⁠Connect with Mena and Sarah:⁠ ⁠⁠⁠⁠Mena on LinkedIn⁠⁠⁠⁠: https://www.linkedin.com/in/mena-barakat/ ⁠⁠⁠⁠⁠Sarah on LinkedIn⁠⁠⁠⁠⁠: https://www.linkedin.com/in/sarah-goldring/ ⁠ResX Website⁠⁠⁠⁠⁠: https://www.resx.co/ Links: Apple Podcasts - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Suite Success Website - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Connect with Katie⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    How Two Founders Made Impossible Reservations Possible

  8. Jul 23

    Inside One of the World's Most Remote Luxury Hotels

    On this episode of Suite Success, host Katie Cline sits down with Kurt Berman, General Manager of Eleven Deplar Farm, a 13-room ultra-luxury adventure lodge on Iceland’s Troll Peninsula. Kurt is also the founder of Wild Hospitality and Wild Wander. With more than three decades of experience leading iconic properties across the Maldives, Seychelles, Thailand, the Caribbean, and now Iceland, Kurt shares why true luxury has far less to do with marble bathrooms and white-glove service than most people think. Together, they explore the realities of operating in some of the world's most isolated destinations, from sourcing everyday items and adapting to unpredictable weather to creating unforgettable guest experiences that couldn't happen anywhere else. Kurt also shares his philosophy that the greatest luxury isn't extravagance—it's removing decision fatigue and allowing guests to be fully present. You'll also hear the incredible story of how Kurt met his wife (a helicopter pilot), what it was like raising a son across six countries, and why some of the most memorable hospitality moments come from embracing the unexpected rather than trying to control it. This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Lodgify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ &⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Bilt⁠⁠ Timestamps: 00:00 Welcome to Suite Success 00:37 Meet Kurt Berman 02:21 Remote Luxury Myths 04:52 Heli-Ski Season 06:10 Career Highlights 06:56 Seychelles Love Story 08:15 Difficult Requests When Remote 11:11 True Luxury Defined 16:58 Raising Global Kids 22:01 Where is Home? 24:12 Surprising Destinations 25:35 Slovenia Travel Dreams 26:00 Deplar Farm Origins 29:05 Outposts and Adventures 31:20 “Wellbeing” Beyond the Buzzword 34:02 Iceland Tourism 37:14 Culture and Hospitality Styles 40:11 Why Adventure is Luxury 49:09 Suite Summary ⁠Connect with Kurt:⁠ ⁠⁠⁠Kurt on LinkedIn⁠⁠⁠: https://www.linkedin.com/in/kurtberman/ Eleven Deplar Farm Website⁠⁠⁠⁠: https://elevenexperience.com/lodge-destinations/iceland/eleven-deplar-farm Links: Apple Podcasts - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Suite Success Website - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Connect with Katie⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Inside One of the World's Most Remote Luxury Hotels
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About

Welcome to Suite Success: Masters of Hospitality, a Skift Podcast, where we unlock the secrets behind the world's most successful hotel and hospitality brands. Hosted by industry expert Katie Cline, each episode features exclusive interviews with top executives, seasoned leaders, and trailblazing innovators in the hospitality world. Together, they reveal the strategies that drive guest loyalty, enhance customer experiences, and set their brands apart in a competitive market. Whether you’re a seasoned hospitality professional or aspiring to break into the industry, Katie will distill each conversation into actionable steps that you can implement in your own business. Tune in weekly to elevate your hospitality game and achieve your own 'suite' success.

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