Franchise Today

Stan Friedman

Welcome to Franchise Today as it celebrates its 1th Season in 2025. Join host Stan Friedman, President of FRM Solutions every Wednesday at 12 PM ET / 11 AM CT as he serves up discussions with weekly guests, who will talk about best practices for scaling their franchise businesses for sustainable growth, through sensible franchising. Franchising remains an unintentional profession. Most people don't go to school to study about how to become involved in franchising. Rather, some life event causes it to find us. Each episode of the podcast begins with a look back at how franchising found that week's guest. This is followed by a walk through the milestones of their journey and career, up to and including the present day. My guests could be franchisors, franchisees or suppliers, who provide insights into high-level support services or top-quality products to better enable the franchise community. Each podcast will wrap with a look ahead to upcoming industry events, upcoming guests or important dates on the horizon.

  1. Sep 23

    ENCORE: “Shelly Sun Berkowitz on Building, Exiting and Giving Back.

    What happens after an entrepreneur builds the company, scales it and ultimately lets it go? For Shelly Sun Berkowitz, the answer is, "another chapter of purpose." Shelly founded BrightStar Care in 2002 after her own family struggled to find comprehensive care for her grandmother. She began franchising the concept in 2005 and went on to build one of the most recognized brands in home healthcare. But the journey came with sacrifices. During COVID, Shelly describes working 20-hour days protecting caregivers and patients. At the same time, her son Luke needed more of her. Family, legacy and the kind of life she wanted beyond BrightStar began taking on new importance. Then came the extraordinarily personal process of selling the company she had spent more than two decades building. Shelly discusses walking away from a potential buyer whose values she felt did not align with hers, and ultimately completing the transaction with Peak Rock Capital. Today, she's putting all of her lessons learned to work for other entrepreneurs. Through Founder to Founder, Shelly provides founders with the emotional and tactical guidance she believes is often missing when preparing to scale or sell. Through Next Phase Capital, she's also working to provide patient capital designed to help founders grow while preserving ownership and equity. The conversation goes deeper into exit strategies, financial literacy, the barriers women entrepreneurs continue to face in accessing capital, and why the biggest number isn't necessarily the best outcome. Most of all, it's a conversation about what success looks like after you've already achieved the success everyone else can see. This week, Franchise Today closes out Season 17, with Stan Friedman revisiting his 2025 conversation with entrepreneur extraordinaire, Shelly Sun Berkowitz. Stan labels this conversation as Top 10 of all time, which includes 600+ Franchisor interviews.

    ENCORE: “Shelly Sun Berkowitz on Building, Exiting and Giving Back.
  2. Sep 16

    Human Judgment in an AI World: FranNet President Amanda Duplantis on Franchising's Future

    Amanda Duplantis didn't set out to build a career in franchising. At 21, armed with a biology degree and uncertain about what came next, she moved from Louisiana to Colorado and joined LearningRx at the ground level, working for a multi-unit franchisee. What began as a first job became a 16-year education in franchising, as Amanda advanced through virtually every level of the organization, ultimately becoming Executive Director. Her first IFA convention opened her eyes to a much larger franchise world. Four years ago, a LinkedIn posting led her to FranNet. She joined as Director of Training and, on January 1st of this year, became President. This week on Franchise Today, Amanda joins Stan Friedman to discuss that journey and the lessons she's learned about leadership, systems, franchisee relationships and navigating change. The conversation explores FranNet's unique model, where consultants are themselves franchisees helping prospective entrepreneurs identify franchise opportunities, and how the organization navigated the difficult decision to eliminate exclusive territories and allow consultants to operate nationally. Amanda also shares her decidedly practical approach to AI: Don't chase every new technology. Identify one or two real business problems, solve them well, and remain franchisee first. Then there's today's franchise buyer. AI has created extraordinarily well-researched candidates—but sometimes all that information creates analysis paralysis. Technology can organize data, but can it assess grit, motivation, commitment and fit? Amanda believes human judgment and relationships remain essential. Amanda Duplantis, President of FranNet, this week on Franchise Today. Amanda Duplantis didn't set out to build a career in franchising. At 21, armed with a biology degree and uncertain about what came next, she moved from Louisiana to Colorado and joined LearningRx at the ground level, working for a multi-unit franchisee. What began as a first job became a 16-year education in franchising, as Amanda advanced through virtually every level of the organization, ultimately becoming Executive Director. Her first IFA convention opened her eyes to a much larger franchise world. Four years ago, a LinkedIn posting led her to FranNet. She joined as Director of Training and, on January 1st of this year, became President. This week on Franchise Today, Amanda joins Stan Friedman to discuss that journey and the lessons she's learned about leadership, systems, franchisee relationships and navigating change. The conversation explores FranNet's unique model, where consultants are themselves franchisees helping prospective entrepreneurs identify franchise opportunities, and how the organization navigated the difficult decision to eliminate exclusive territories and allow consultants to operate nationally. Amanda also shares her decidedly practical approach to AI: Don't chase every new technology. Identify one or two real business problems, solve them well, and remain franchisee first. Then there's today's franchise buyer. AI has created extraordinarily well-researched candidates—but sometimes all that information creates analysis paralysis. Technology can organize data, but can it assess grit, motivation, commitment and fit? Amanda believes human judgment and relationships remain essential. Amanda Duplantis, President of FranNet, this week on Franchise Today.

    Human Judgment in an AI World: FranNet President Amanda Duplantis on Franchising's Future
  3. Aug 12

    Back to the Future with Jeff Dudan: Bringing AdvantaClean Home

    Sometimes the future has a funny way of bringing you back to things all began. This week on Franchise Today, Jeff Dudan, Chairman and CEO of Homefront Brands returns for a conversation that truly takes us Back to the Future. Jeff's franchising story traces back to the aftermath of Hurricane Andrew in 1992. That experience ultimately led him to found AdvantaClean, and build it into a national franchise restoration franchise company, and spend nearly a quarter century growing it, before eventually selling the business. But Jeff's story didn't end there. He went on to create Homefront Brands, building a multi-brand home and property services platform that has grown to hundreds of franchise owners across hundreds of markets. And now comes the remarkable full-circle chapter: Jeff Dudan and AdvantaClean are together again. Jeff shares the story behind reacquiring the brand he founded, what he's learned from leading multiple franchise systems, and why the Jeff Dudan returning to AdvantaClean today is a very different leader from the entrepreneur who started it more than three decades ago. We also explore Jeff's philosophy of working backward from a clearly defined future, why genuine care for franchisee outcomes must remain at the center of franchising, and why responsiveness, accountability and relationships still matter enormously in a rapidly changing business world. He built it. He sold it. He built something bigger. And then he brought it home. It's Back to the Future with Jeff Dudan, this week on Franchise Today.

    Back to the Future with Jeff Dudan: Bringing AdvantaClean Home
  4. Aug 5

    From 'Man in a Van' to a Global Franchise: Nic Brill's Poolwerx Story

    How do you transform one of the world's most fragmented service industries into a scalable global franchise? This week on Franchise Today, Stan Friedman welcomes Nic Brill, Global CEO of Poolwerx, whose journey from paper sales in South Africa to leading the world's largest pool service franchise is anything but conventional. Nic shares how a passion for branding, franchising, and ultimately swimming led him to Poolwerx, where the company has grown to more than 400 locations supported by approximately 700 service vehicles across multiple countries. Together, Stan and Nic discuss: • Why fragmented industries often create the greatest franchise opportunities• How Poolwerx transformed the traditional "man in a van" business into a recognized global brand• Why recurring service revenue creates an attractive franchise model• How COVID accelerated consumer demand for backyard wellness and outdoor living• Why colder U.S. markets may represent some of the company's greatest future opportunities• How franchisees can grow from a single service vehicle into multi-vehicle operations and retail locations• Why AI will improve operations—but never replace trusted customer relationships Nic also shares why Poolwerx refers to itself as "The Healthy Pool People," and how a "people-first" culture continues to drive the company's expansion across Australia, New Zealand and the USA. Whether you're interested in franchising, home services, or building scalable businesses in overlooked industries, you'll find valuable lessons in this engaging conversation. Because sometimes the greatest franchise opportunities are hiding in plain sight.

    From 'Man in a Van' to a Global Franchise: Nic Brill's Poolwerx Story
  5. Jul 29

    Michelle Rowan: Franchising Found Her, Leadership Defined Her!

    Leading with Trust: Michelle Monroe Rowan and the Evolution of Franchise Business Review. Few people set out to build a career in franchising. Michelle Monroe Rowan is proof that sometimes the best careers find you. Michelle joined Franchise Business Review more than 21 years ago as the company's first full-time employee. Today, as President and COO, she has helped shape one of franchising's most respected organizations while remaining a passionate advocate for franchisee satisfaction, thoughtful leadership, and the power of strong franchisor-franchisee relationships. In this conversation, Michelle reflects on the lessons learned from growing alongside founder Eric Stites, why complementary leadership styles often outperform similar ones, and how curiosity, servant leadership, and saying "yes" to opportunities created a career she never anticipated. We also discuss: Why franchising is ultimately a relationship businessThe importance of mentoring the next generation of industry leadersThe role suppliers play in strengthening franchise systemsHow AI, digital noise, and information overload are changing franchise developmentWhy the American Franchise Act matters to the future of responsible franchisingMichelle also shares insights from more than two decades of watching the franchise industry evolve while remaining committed to one simple principle: helping prospective franchisees make informed decisions and helping great franchise systems become even better. Whether you're a franchisor, franchisee, supplier, or simply passionate about responsible franchise growth, this is a conversation you won't want to miss.

    Michelle Rowan: Franchising Found Her, Leadership Defined Her!
  6. Jul 15

    Strong Foundations, Measured Growth and the Future of PIRTEK

    What makes a franchise system durable enough to grow through recessions, COVID, supply-chain disruption and technological change? Kim Gubera believes it begins with relationships, strong foundations and franchise owners who are genuinely invested in their local businesses. This week on Franchise Today, Stan Friedman welcomes Kim Gubera, President and CEO of PIRTEK USA and Canada. Kim brings 26 years of franchise experience. Before joining PIRTEK in 2016, she spent 16 years helping U.S. Lawns grow from approximately 50 to 250 locations. She joined PIRTEK as corporate controller, advanced to CFO and vice president, and became CEO in January 2019. Today, she leads a system of more than 200 active franchises providing mobile hydraulic and industrial hose replacement. PIRTEK’s one-hour ETA service model helps customers minimize costly equipment downtime while combining the strength of a national organization with the commitment of locally owned operators. Stan and Kim discuss: • Why ambition and resilience matter more than a candidate’s résumé• The advantages of a true owner-operator franchise model• How technicians and employees can progress into franchise ownership• Why measured growth allows a franchisor to provide better support• What COVID and supply-chain disruption taught PIRTEK about adaptability• How AI may improve hose-life prediction and simplify access to thousands of parts• The evolving role of private equity in franchising• Why culture and values matter more than trying to predict the next ten years Kim also shares the deeply personal franchisee stories that continue to inspire her—including an owner who used the business he built to repay his daughter’s student loans. This is a conversation about growth, but not growth at any cost. It is about building franchise relationships and operating foundations strong enough to endure whatever comes next.

    Strong Foundations, Measured Growth and the Future of PIRTEK

About

Welcome to Franchise Today as it celebrates its 1th Season in 2025. Join host Stan Friedman, President of FRM Solutions every Wednesday at 12 PM ET / 11 AM CT as he serves up discussions with weekly guests, who will talk about best practices for scaling their franchise businesses for sustainable growth, through sensible franchising. Franchising remains an unintentional profession. Most people don't go to school to study about how to become involved in franchising. Rather, some life event causes it to find us. Each episode of the podcast begins with a look back at how franchising found that week's guest. This is followed by a walk through the milestones of their journey and career, up to and including the present day. My guests could be franchisors, franchisees or suppliers, who provide insights into high-level support services or top-quality products to better enable the franchise community. Each podcast will wrap with a look ahead to upcoming industry events, upcoming guests or important dates on the horizon.

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