HR Unlocked with Lisa Oakley

People Associates & iHeartRadio NZ

HR Unlocked with Lisa Oakley is a leadership conversation series where thoughtful HR and business leaders share lived experience on people, risk, culture, and compliance. It is designed for business owners, senior leaders, and HR professionals across Australasia to learn from real decisions and leadership judgment. The show is a platform to honour the contribution of leaders willing to share their experience.

  1. 4d ago

    Evan Bateup - KPMG - Chief People & Inclusion Officer | Creating Workplaces Where People Thrive

    What does it take to build a workplace where people genuinely belong and can do their best work? In this episode of HR Unlocked, Lisa Oakley sits down with Evan Bateup, Partner and Chief People & Inclusion Officer at KPMG New Zealand. Drawing on a non-traditional career journey that spans operations, change, sales, marketing, and people leadership, Evan shares practical insights into leadership, inclusion, culture, and the role HR can play in creating meaningful impact. From belonging and organisational culture to commercial HR, leadership capability, and the future of work, this conversation explores what it takes to create environments where both people and businesses can thrive.   What You'll Learn Why inclusion is about more than diversity metrics The role belonging plays in engagement and performance How HR can become a true strategic business partner Why curiosity is one of the most valuable leadership traits The difference between leadership principles and leadership certainty How organisations can create environments where people flourish Why commercial understanding is critical for modern HR leaders Key Takeaways Great leaders create the conditions for others to succeed Belonging drives engagement, performance, and retention HR creates the most value when it's deeply connected to the business Curiosity and humility are critical leadership skills Strong cultures are built through everyday behaviours, not statements on a wall   About Evan Bateup Evan Bateup is Partner and Chief People & Inclusion Officer at KPMG New Zealand. With experience spanning operations, sales, marketing, change, and people leadership, he is passionate about helping organisations create cultures where people feel valued, included, and empowered to contribute at their best.   Why This Episode Matters As organisations navigate rapid change, evolving workforce expectations, and emerging technologies, leaders need to create workplaces where people feel connected, supported, and able to thrive. This episode provides practical insights for leaders, HR professionals, and business owners looking to build stronger cultures and more inclusive organisations.   Resources Evan Bateup | LinkedIn See omnystudio.com/listener for privacy information.

  2. 6d ago

    Kim Milne - Elf Group - Chief People Officer | Building New Zealand's Future Workforce

    How do organisations build talent when the skills they need take years to develop? In this episode of HR Unlocked, Lisa Oakley sits down with Kim Milne, Chief People Officer at Elf Group, including AB Equipment and Speirs Finance Group, to explore apprenticeships, leadership, workforce development, and the future of skilled trades in New Zealand. Drawing on her experience across operations, people leadership, governance, and industry training, Kim shares practical insights into developing talent from the ground up, creating career pathways, and helping technical specialists transition into leadership roles. From attracting young people into trades and supporting women in operational industries to workforce planning and leadership development, this conversation highlights the importance of investing in people for the long term.   What You'll Learn Why apprenticeships remain critical to New Zealand's workforce future How organisations can identify potential before technical skills exist The leadership challenges faced by technical specialists moving into management Why customer skills matter just as much as technical expertise How businesses can attract more women into trades and operational roles The importance of workforce planning and knowledge transfer Why commercial understanding strengthens people leadership Key Takeaways Great talent is built, not simply recruited Attitude and potential often matter more than existing skills Leadership requires a different skill set than technical expertise Investing in apprenticeships creates long-term organisational success The future of work still relies heavily on skilled people and human connection   About Kim Milne Kim Milne is Chief People Officer at Elf Group and serves on the boards of MITO and Christchurch Boys' High School. She is passionate about apprenticeships, workforce development, leadership capability, and creating career opportunities across trades and operational industries.   Why This Episode Matters As New Zealand faces ongoing skills shortages and changing workforce demands, organisations need practical strategies to attract, develop, and retain talent. This episode offers valuable insights for leaders, HR professionals, educators, and business owners committed to building the workforce of the future.   Resources Kim Milne | LinkedIn See omnystudio.com/listener for privacy information.

  3. Jul 22

    Ross Aitken & Mark Quin - Northern Rescue & NZ Ambulance | Trust and High-Stakes Decision Making

    What can HR and business leaders learn from paramedics who make life-and-death decisions every day? In this episode of HR Unlocked, Lisa Oakley sits down with Ross Aitken, Clinical Operations Manager at Northern Rescue, and Mark Quin, Secretary of the New Zealand Ambulance Association. Together they explore leadership under pressure, resilience, decision-making in high-stakes environments, and what a truly constructive employer-union relationship looks like in practice. Drawing on decades of experience in emergency services, Ross and Mark share practical insights on staying calm in crisis, valuing highly skilled workforces, and creating partnerships that deliver better outcomes for organisations, employees, and the communities they serve. What You'll Learn How paramedics make decisions in high-pressure situations Practical lessons leaders can apply when navigating workplace crises Why adaptability and course-correction are critical leadership skills The importance of trust in employer-union relationships How regular communication prevents conflict and builds partnership Why workforce value goes beyond pay alone Lessons in resilience, leadership, and emotional regulation Key Takeaways Great leaders stay calm, adaptable, and focused under pressure Trust is built through consistent communication and follow-through Strong employer-union relationships create better outcomes for everyone Workforce retention starts with genuinely valuing people Sometimes the most important leadership skill is knowing when to pause and reassess About Ross Aitken & Mark Quin Ross Aitken is Clinical Operations Manager at Northern Rescue, leading highly skilled aeromedical and rescue teams across New Zealand's upper North Island. Mark Quin is Secretary of the New Zealand Ambulance Association, representing ambulance professionals across New Zealand and advocating for workforce wellbeing, capability, and sustainable employment outcomes. Why This Episode Matters Whether you're leading a team, managing workplace challenges, or navigating complex stakeholder relationships, this episode offers practical leadership lessons from professionals who operate in some of the highest-pressure environments imaginable. Resources & Links Northern Rescue: https://www.nrhl.co.nz/  New Zealand Ambulance Association: https://www.nzambulance.org.nz/  See omnystudio.com/listener for privacy information.

  4. Jul 20

    Rachael Satherley - Serko - Chief People Officer | Leadership Across Cultures & Building for Growth

    What does it take to scale a New Zealand technology company into a truly global organisation? In this episode of HR Unlocked, Lisa Oakley sits down with Rachael Satherley, Chief People Officer at Serko, to explore the realities of global growth, leadership across cultures, and building organisations that can scale without losing their identity. Drawing on experience from Expedia Group and now Serko, Rachael shares practical insights from building teams across New Zealand, India, Europe, the United States, and the Middle East. From creating a network of global hubs to navigating different leadership styles and cultural expectations, this conversation offers a candid look at the opportunities and challenges that come with international expansion. The discussion also explores workforce capability, AI, employee experience design, and why successful growth is ultimately driven by people, leadership, and culture.   What You'll Learn How to scale teams across multiple countries while maintaining culture and connection The importance of local leadership when expanding into new markets How leadership styles differ across New Zealand, India, and the United States Why capability building is becoming more important than traditional workforce planning How to create alignment without forcing uniformity across global teams What employee experience design can teach HR and people leaders How AI is influencing learning, leadership, and organisational capability Why adaptability and resilience are critical leadership skills in high-growth environments   Key Takeaways Successful global expansion starts with strategy, not headcount Local leadership is critical for translating strategy into local reality Strong cultures are built through shared principles, not identical practices Leadership capability becomes increasingly important as organisations scale Employee experience improves when solutions are co-created with employees rather than designed for them Learning, adaptability, and experimentation are essential in technology-driven organisations Growth is easier to sustain when organisations take the time to build strong foundations first   About Rachael Satherley Rachael Satherley is Chief People Officer at Serko, one of New Zealand's leading travel technology companies. With more than 20 years of international experience, Rachael has built and scaled teams across New Zealand, Europe, the Middle East, the United States, and India. Prior to joining Serko, she spent 16 years with Expedia Group, helping navigate periods of rapid global growth and organisational expansion. At Serko, she leads the people strategy behind the company's international growth, focusing on leadership, capability, culture, and building connected global teams.   Why This Episode Matters As organisations increasingly operate across borders, leaders are being challenged to build cultures that work across different markets, time zones, and ways of working. Whether you're leading growth, building capability, managing distributed teams, or preparing your organisation for the future of work, this episode offers practical lessons from someone who has successfully navigated those challenges firsthand.   Resources & Links Serko: https://www.serko.com Rachael Satherley (she / her / hers) | LinkedIn See omnystudio.com/listener for privacy information.

  5. Jul 15

    Dr Jarrod Haar - Massey University - Deans Chair | The Hidden Challenges Shaping Modern Work

    Why are burnout rates still so high years after COVID, and what can leaders actually do about it? In this episode of HR Unlocked, Lisa Oakley sits down with Professor Jarrod Haar, one of New Zealand’s leading workplace researchers, to explore burnout, workplace loneliness, leadership, wellbeing, and the future of work. Drawing on decades of research and data collected across New Zealand workplaces, Jarrod shares why severe burnout continues to affect around one in five workers, the surprising role workplace loneliness plays in employee wellbeing, and how leaders can better manage workload, change, and performance pressures. The conversation also explores AI, productivity, organisational culture, Māori perspectives on work, and the leadership behaviours that make the biggest difference to employee wellbeing. This episode challenges many of the assumptions organisations make about performance and offers practical insights into creating healthier, more sustainable workplaces.   What You'll Learn Why burnout remains one of the biggest workplace challenges in New Zealand The connection between workplace loneliness and employee wellbeing How workload design and job creep contribute to burnout What leaders can do to identify and prevent burnout earlier Why productivity and long hours are not the same thing The impact AI is having on performance, workload, and employee wellbeing How Māori perspectives can influence workplace culture and leadership The role connection, belonging, and community play in workplace success What great leaders do differently when supporting wellbeing and performance   Key Takeaways Workplace loneliness is one of the strongest predictors of burnout Burnout is often caused by workload design and organisational systems, not individual weakness High performance should not be confused with long working hours Organisations need to prioritise workload, not simply add more initiatives AI may improve efficiency, but can also increase workload expectations Strong leadership improves wellbeing, engagement, and performance simultaneously Connection and belonging are critical to creating healthy workplaces Small, consistent leadership behaviours often have a greater impact than large wellbeing initiatives   About Jarrod Haar Professor Jarrod Haar is Dean’s Chair and Professor of Management and Māori Business at Massey University. He is one of New Zealand’s most respected workplace researchers, specialising in employee wellbeing, burnout, leadership, workplace culture, and Māori business. Jarrod has published more than 170 academic journal articles, secured numerous research grants, delivered over 140 keynote presentations, and has been ranked among the world’s top 2% of scientists since 2021. His research regularly informs business leaders, government agencies, and organisations seeking to better understand the future of work and employee wellbeing.   Why This Episode Matters Burnout, loneliness, and workplace pressure are affecting organisations across every sector. For leaders, HR professionals, and business owners looking to create healthier, higher-performing workplaces, this episode provides evidence-based insights into what is really driving employee wellbeing and what practical steps can be taken to improve it.   Resources & Links Massey University Prof Jarrod Haar, PhD, FRSNZ, CFHRNZ | LinkedIn See omnystudio.com/listener for privacy information.

  6. Jul 13

    Nikki Leske - Comvita - Chief People & Culture Officer | Creating Workplaces Where People Can Thrive

    How do leaders support mental health at work without becoming therapists, and what role does the workplace environment really play in wellbeing? In this episode of HR Unlocked, Lisa Oakley sits down with Nikki Leske, Chief People & Culture Officer at Comvita, to explore mental health, psychosocial risk, leadership, and the foundations of a healthy workplace. With extensive global experience leading people functions across North America, Europe, Asia, Australia, and New Zealand, Nikki shares a practical and refreshingly simple perspective on wellbeing. Rather than focusing on wellness initiatives and perks, she argues that great workplaces are built on strong leadership, clear communication, meaningful connection, and getting the basics right. The conversation explores everything from psychosocial hazards and psychological safety to hybrid work, burnout, feedback, performance management, and the future role of AI in the workplace.   What You'll Learn What psychosocial risk means and why employers need to pay attention How leaders can support mental health without becoming counsellors or clinicians Why workplace environment has a greater impact on wellbeing than many organisations realise The role communication and connection play in hybrid and remote workplaces How to create meaningful one-on-one conversations with employees Why performance management should never come as a surprise The importance of feedback in building high-performing teams How AI is changing work and the capabilities organisations need to develop What leaders can do to create trust, engagement, and psychological safety   Key Takeaways Mental health should be approached with the same care and structure as physical health Leaders are responsible for creating supportive environments, not diagnosing problems Strong communication and regular connection are critical in hybrid workplaces Burnout and wellbeing are often influenced by a lack of boundaries and disconnection from work Performance issues are easier to address when feedback happens early and often Curiosity and adaptability are becoming essential leadership capabilities Honest communication builds trust, especially during periods of uncertainty The fundamentals of leadership still matter most: connection, feedback, clarity, and care   About Nikki Leske Nikki Leske is Chief People & Culture Officer at Comvita, where she leads the global people, IT, and health and safety functions. She has spent more than a decade working with globally distributed teams across North America, Europe, Asia, Australia, and New Zealand, building expertise in organisational design, workforce planning, leadership, and transformation. Before joining Comvita, Nikki held senior people leadership roles across fintech, software, cybersecurity, digital marketing, and technology organisations. She is passionate about creating workplaces where people can thrive while delivering sustainable business performance.   Why This Episode Matters Mental health, burnout, and psychosocial risk have become some of the most important leadership challenges facing organisations today. Whether you're leading a team, managing organisational change, navigating hybrid work, or looking to strengthen workplace wellbeing, this episode offers practical advice grounded in real-world experience rather than theory.   Resources & Links Comvita Connect with Nikki Leske on LinkedIn See omnystudio.com/listener for privacy information.

  7. Jul 8

    Cath Lomax - Southern Cross - Chief People & Strategy Officer | Building Capability for the Future

    What does it take to lead people, strategy, and transformation in an environment of constant change? In this episode of HR Unlocked, Lisa Oakley sits down with Cath Lomax, Chief People & Strategy Officer at Southern Cross, to explore the intersection of strategy, leadership, workforce capability, and organisational transformation. With responsibility spanning people and culture, strategy, and transformation, Cath shares a unique perspective on how organisations can prepare for the future while staying connected to purpose, people, and performance. The conversation explores everything from workforce capability and leadership adaptability to governance, technology, wellbeing, and the evolving role of Chief People Officers. Cath also shares practical insights on self-awareness, resilience, feedback, and why future success depends on building adaptable organisations and leaders.   What You'll Learn Why strategy and people capability must be developed together How the role of Chief People Officers is evolving Why workforce planning is shifting from headcount to capability The importance of adaptability in leadership and organisational success How leaders can navigate uncertainty and continuous change Why self-awareness and reflection are critical leadership skills The value of governance experience in shaping executive leadership How technology and AI can support connection, learning, and decision-making What boards are increasingly looking for in future leaders   Key Takeaways Successful organisations align strategy, culture, leadership, and capability Adaptability is becoming one of the most important leadership competencies Future workforce planning is about skills and capability, not just headcount Strong leaders focus on what they can control and influence Self-reflection and feedback are essential for leadership growth Governance experience helps leaders think longer term and more strategically Technology should strengthen human connection, not replace it Building capability for the future requires continuous learning and curiosity   About Cath Lomax Cath Lomax is Chief People & Strategy Officer at Southern Cross, where she leads people and culture, strategy, transformation, and strategic delivery. With experience spanning strategy, leadership, governance, and organisational transformation, Cath brings a unique perspective on how organisations create sustainable success through people, capability, and culture. She is passionate about helping organisations navigate change, build future-ready workforces, and create environments where people and performance can thrive together.   Why This Episode Matters As organisations face increasing disruption, workforce shifts, and rapid technological change, leaders need to think differently about capability, adaptability, and long-term success. Whether you're a people leader, executive, board member, or HR professional, this episode provides practical insights into how leadership, strategy, and culture come together to drive meaningful organisational outcomes.   Resources & Links Southern Cross Health Insurance Connect with Cath Lomax on LinkedIn See omnystudio.com/listener for privacy information.

  8. Jul 6

    Matthew Dearing - Edwards Sluiters - Senior Associate | Leading Through High-Stakes Workplace Issues

    What happens when a serious workplace issue lands on your desk and everyone is looking to you for answers? In this episode of HR Unlocked, Lisa Oakley sits down with employment lawyer Matthew Dearing to unpack what effective leadership, decision-making, and risk management actually look like when organisations are navigating high-pressure employment relations situations. With experience spanning specialist employment law, in-house counsel, and executive advisory roles, Matthew shares practical insight into handling restructures, investigations, serious misconduct, migrant exploitation claims, executive exits, and reputational risk. This conversation goes beyond legal process and explores the real-world balancing act between operational realities, procedural fairness, leadership judgement, and organisational reputation. From “don’t panic leadership” to the changing employment law landscape in New Zealand, this episode offers grounded, highly practical advice for leaders, HR professionals, and business owners managing complexity.   What You’ll Learn How to lead calmly and effectively during workplace crises Why HR and legal leaders must bring solutions, not just problems The importance of defining the real issue before acting How to manage investigations involving reputational risk What “don’t panic leadership” looks like in practice The role of confidentiality and privilege in sensitive workplace matters How procedural fairness and pragmatism can coexist The impact of recent employment law changes around serious misconduct What employers need to understand about the new high-income threshold Where AI fits into employment relations and legal practice   Key Takeaways Strong leadership during workplace crises requires calm, structure, and clear communication Early escalation and involving the right people reduces organisational risk Investigations should focus on facts, not assumptions or emotion Procedural fairness still matters, even with changing legislation Business impact, operational realities, and reputation all influence decision-making Good process protects both people and organisations AI can support efficiency, but human judgement remains essential Organisations should treat every major issue as a learning opportunity   About Matthew Dearing Matthew Dearing is a Senior Associate at Edwards Sluiters, one of New Zealand’s largest specialist employment law firms. He has extensive experience advising organisations on employment relations, restructures, investigations, serious misconduct, restraint of trade matters, executive exits, and workplace risk. Prior to joining Edwards Sluiters, Matthew served as Employment Relations Legal Counsel for Wilson Group and previously held the role of Head of Legal and General Counsel for the EMA. Known for his calm, pragmatic approach, Matthew works closely with organisations to navigate complex workplace issues while balancing legal, operational, and reputational considerations.   Why This Episode Matters For HR professionals, executives, business owners, and leaders dealing with workplace complexity, this episode provides practical insight into how to navigate difficult situations without escalating unnecessary risk, conflict, or reputational damage. Whether you’re handling a restructure, serious misconduct issue, investigation, or organisational crisis, this conversation offers practical guidance grounded in real-world experience.   Resources & Links Edwards Sluiters Matthew Dearing | LinkedIn See omnystudio.com/listener for privacy information.

About

HR Unlocked with Lisa Oakley is a leadership conversation series where thoughtful HR and business leaders share lived experience on people, risk, culture, and compliance. It is designed for business owners, senior leaders, and HR professionals across Australasia to learn from real decisions and leadership judgment. The show is a platform to honour the contribution of leaders willing to share their experience.

You Might Also Like