Bandwidth

Sonar Software
  • 5.0 (3)
  • BUSINESS
  • UPDATED BIWEEKLY

Bandwidth is the most honest podcast in broadband. Bringing you real stories and practical insights from those who’ve built, operated, and scaled ISP networks across the country. Hosted by Rick Seemann, Georgette Lopez-Aguado, Paul Dasbach, and Larry Weidig, each episode explores the operational, financial, and technical realities of delivering high-speed internet. From BEAD compliance and M&A transitions to rural broadband expansion and reducing customer churn. We dive into what matters, without the spin. Whether you’re leading a team, deploying infrastructure, or navigating broadband policy and funding, Bandwidth delivers unfiltered conversations to help you grow a stronger ISP business and serve your community. No jargon. No pitches. Just people who’ve been there. If you're a broadband leader who wants to think bigger, build smarter, and lead with heart…welcome home.

  1. 1D AGO

    The Wildest Things ISP Technicians Have Seen in People's Homes

    ISP field service stories don’t just entertain—they reveal the real operational challenges that can make or break your team. In this episode of ISP field service stories, you’ll hear unforgettable, real-world moments from the front lines that highlight safety risks, customer dynamics, and the human side of running an ISP. If you’ve ever worked in support, dispatch, or field operations, these ISP field service stories will help you anticipate issues, protect your team, and improve how you operate. Hosted by Rick Seemann, Georgette Lopez-Aguado, and Larry Weidig, this episode throws out the usual format and dives into raw, unfiltered stories from the field—from dangerous installs and unpredictable customers to bizarre service calls and hard-earned lessons. Beyond the laughs, these stories unpack what really matters: technician safety, customer communication, operational consistency, and how small decisions in the field can have lasting business impact. What you’ll learn: How to handle high-risk or volatile customer situations safelyWhy documenting customer notes and context is critical for your teamCommon (and unexpected) causes of service issues in the fieldHow to balance customer experience with technician safetyLessons from real scenarios that can improve your SOPs and trainingDon’t risk learning these lessons the hard way—learn how to better prepare your team, protect your operations, and navigate the realities of field service today. Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/ 🔔 Love the podcast? Don’t forget to subscribe and leave a review! 📧 Learn more about Sonar → sonar.software

    38 min

  2. MAR 31

    Why MDUs Are the Battleground ISPs Keep Losing

    MDU internet strategy is often pitched as easy growth for ISPs, but this episode reveals why MDU internet strategy quickly turns into operational chaos without the right playbook. If you're navigating MDU internet strategy, this conversation breaks down how to avoid losing control, improve customer experience, and actually scale. Learn why frictionless setup, not just speed or price, is becoming the defining competitive edge in multi-dwelling unit deployments. In this episode, Georgette Lopez-Aguado, Larry Weidig, and Rick Seemann unpack the realities of serving MDUs, HOAs, and other shared environments, from the hidden complexity of infrastructure and tenant expectations to the risks of exclusivity and poor communication control. Backed by real-world experience and industry data (including a 26-point NPS boost tied to frictionless onboarding), they explore how ISPs can build smarter systems, stronger partnerships, and more resilient growth strategies. Whether you're entering the MDU market or trying to fix what’s already broken, this episode gives you a clearer path forward. What you’ll learn:Why MDUs create operational headaches despite looking like “easy growth”How frictionless setup (QR codes, self-serve onboarding) drives higher NPS and lower churnThe tradeoffs between exclusivity vs. competition in multi-unit environmentsHow to manage communication when property managers control the resident relationshipWhen Wi-Fi-only deployments make sense—and when they failDon’t risk losing control of your customer experience in MDUs—learn how to build a scalable, frictionless strategy that actually works. Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/ 🔔 Love the podcast? Don’t forget to subscribe and leave a review! 📧 Learn more about Sonar → sonar.software

    36 min

  3. MAR 17

    Why Customers Blame YOU for Their WiFi Problems

    The ticket says "internet's not working," but your network looks fine — so where's the real problem? In this episode, we break down why customers blame their ISP for in-home issues, how managed WiFi can turn a support headache into a revenue opportunity, and where to draw the line on troubleshooting equipment you didn't deploy. We also play Love It or Hate It, tackling gear resets, the WiFi-equals-internet debate, and speed test server controversies. Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/  🔔 Love the podcast? Don’t forget to like, comment, and subscribe! 📧 Learn more about Sonar → sonar.software

    32 min

  4. MAR 3

    How ISPs Traffic Shape Without Breaking Trust

    Traffic shaping gets a bad rap, but done right, it's one of the smartest tools an ISP can use. It's not throttling—it's optimization. And when implemented correctly, customers may not even realize it's happening. In this episode, we break down: • How traffic shaping actually works • The difference between prioritization and throttling • Deep Packet Inspection (DPI) explained • Why transparency builds customer trust • Real-world examples of traffic policies • How to respond when the press gets it wrong Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/ 🔔 Love the podcast? Don’t forget to subscribe and leave a review! 📧 Learn more about Sonar → sonar.software

    36 min

  5. FEB 17

    The Hidden Reason Customers Leave ISPs So Fast

    You didn't lose that customer because of speed, pricing, or coverage. You lost them because of friction in the install, billing, or the first 10 minutes of using your service. In this episode, we dive deep into where ISPs drop the ball after the sale—from miscommunication between sales and support to onboarding mistakes that quietly drive churn. Most operators think customer loyalty is about reliability, but it's not. It's about removing friction before the customer ever feels it. Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/ 🔔 Love the podcast? Don’t forget to subscribe and leave a review! 📧 Learn more about Sonar → sonar.software

    31 min

  6. FEB 3

    The Real Ways ISPs Are Using AI Right Now

    AI isn’t replacing ISP jobs, but it is changing how networks are run, decisions are made, and customers are kept or lost. In this episode of Bandwidth, hosts Georgette Lopez-Aguado, Larry Weidig, and Rick Seemann break down how ISPs are actually using AI today, from churn prediction and call analysis to smarter routing, fraud detection, and faster decision-making across teams. They unpack where AI delivers real operational wins, where it can hurt customer experience if deployed carelessly, and why waiting to “figure it out later” is already putting some operators behind. The conversation also covers the guardrails ISPs need, including data readiness, AI usage policies, and keeping humans in the loop when automation starts affecting trust. If you’re an ISP leader trying to use AI without creating new risks, this episode offers a practical, no-hype look at what works, what doesn’t, and where to start. Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/ 🔔 Love the podcast? Don’t forget to subscribe and leave a review! 📧 Learn more about Sonar → sonar.software

    39 min

  7. JAN 20

    The Security Blind Spot Every ISP Should Know

    Security isn’t just about firewalls and firmware updates. It’s about the small oversights, human moments, and vendor decisions that quietly put your network and your reputation at risk. In this episode of Bandwidth, hosts Georgette Lopez-Aguado, Larry Weidig, and Rick Seemann break down the real-world security threats ISPs deal with every day, from legacy hardware that never truly dies to installers and contractors who accidentally create the biggest vulnerabilities in your stack. They dig into what happens when a vendor in your tech stack gets breached, why “default deny” should be your starting point, and how social engineering has become the easiest way into even the most well-protected networks. You’ll also hear why BYOD policies, shared logins, and inconsistent answers about customer data can quickly turn into compliance and trust nightmares. Whether you’re trying to protect customer PII, reduce exposure from third-party tools, or keep one bad click from becoming a PR disaster, this conversation gives ISPs a clearer way to think about modern security and how to actually operationalize it. Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/ 🔔 Love the podcast? Don’t forget to subscribe and leave a review! 📧 Learn more about Sonar → sonar.software

    29 min

  8. JAN 6

    The Real Reason Your ISP Marketing Isn’t Working

    Marketing isn’t optional for ISPs, but wasting money on it is.  In this episode of Bandwidth, Georgette Lopez-Aguado, Larry Weidig, and Rick Seemann break down how ISPs can market smarter, build a brand that actually works, and avoid the common mistakes that quietly stall growth. They unpack what operators often misunderstand about branding, why consistency matters more than flashy tactics, and how things like websites, trucks, door hangers, and reviews shape customer trust long before a sale happens. The conversation also dives into sales enablement, social media missteps, and how to measure what’s actually driving installs. If you want practical guidance on growing without overspending, overselling, or damaging your brand, this episode delivers. Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/ 🔔 Love the podcast? Don’t forget to subscribe and leave a review! 📧 Learn more about Sonar → sonar.software

    33 min
See All (28)

Ratings & Reviews

5
out of 5
3 Ratings

About

Bandwidth is the most honest podcast in broadband. Bringing you real stories and practical insights from those who’ve built, operated, and scaled ISP networks across the country. Hosted by Rick Seemann, Georgette Lopez-Aguado, Paul Dasbach, and Larry Weidig, each episode explores the operational, financial, and technical realities of delivering high-speed internet. From BEAD compliance and M&A transitions to rural broadband expansion and reducing customer churn. We dive into what matters, without the spin. Whether you’re leading a team, deploying infrastructure, or navigating broadband policy and funding, Bandwidth delivers unfiltered conversations to help you grow a stronger ISP business and serve your community. No jargon. No pitches. Just people who’ve been there. If you're a broadband leader who wants to think bigger, build smarter, and lead with heart…welcome home.

Information

  • Creator
    Sonar Software
  • Years Active
    2025 - 2026
  • Episodes
    28
  • Rating
    Clean
  • Copyright
    © Sonar Software
  • Show Website
    Bandwidth