143 episodes

Come hear from the voices of people working at financial institutions all over the world – the voices doing the work, driving change, creating a movement, and building the financial industry into a more positive and innovative place. No topic is untouchable as we discuss everything from DEI and leadership to culture, lending, and so much more. Sponsored by CRMNEXT, a CRM platform built for Banks and Credit Unions where they value the opportunity to Simplify Work, Drive Growth, and Deliver on Experience.

Banking on Experience powered by CRMNEXT Jonathan Taylor & Joshua Barclay

    • Technology
    • 5.0 • 30 Ratings

Come hear from the voices of people working at financial institutions all over the world – the voices doing the work, driving change, creating a movement, and building the financial industry into a more positive and innovative place. No topic is untouchable as we discuss everything from DEI and leadership to culture, lending, and so much more. Sponsored by CRMNEXT, a CRM platform built for Banks and Credit Unions where they value the opportunity to Simplify Work, Drive Growth, and Deliver on Experience.

    High Finance: How Credit Unions Can Lead the Cannabis Banking Charge

    High Finance: How Credit Unions Can Lead the Cannabis Banking Charge

    In this episode, we dive into the rapidly expanding world of cannabis banking—a sector buzzing with opportunity yet tangled in regulatory constraints. Despite the broad legalization across states, federal hesitancy leaves many entrepreneurs in the cannabis industry struggling to find financial footing, caught in a limbo of being either unbanked or underbanked. Enter the vanguard of the Credit Union Industry, who are not just observing from the sidelines but actively stepping in to bridge this glaring gap.
    Join us for an enlightening discussion with two trailblazers leading the charge. Marsha Majors, President and CEO of US Eagle Federal Credit Union—one of New Mexico's most storied credit unions—shares her insights on delivering innovative financial solutions amid the unique challenges of cannabis banking. With a steadfast dedication to community service, Marsha brings invaluable perspectives on navigating the complex landscape of regulations and operational hurdles.
    Alongside Marsha, we welcome Tony Repanich, President and COO of Shield Compliance. Tony illuminates the path for financial institutions with Shield's cutting-edge compliance management platform, making it simpler for banks and credit unions to extend their services to Cannabis-Related Businesses (CRBs) safely and efficiently.
    Tune into another riveting episode of Banking in Experience, where we uncover the lessons learned and the groundbreaking strides being made in serving this underserved market. Don't miss this blend of expertise and innovation at the forefront of cannabis banking.

     

    • 37 min
    Overcoming Core Challenges: How Credit Unions & Banks can innovate despite their Legacy Systems

    Overcoming Core Challenges: How Credit Unions & Banks can innovate despite their Legacy Systems

    Is legacy technology stifling innovation at your bank or credit union? In this transformative episode of the Banking on Experience Podcast, we delve into the heart of technological stagnation that plagues many financial institutions. Join us as we engage with the minds behind Janusea, the company at the forefront of breaking down the barriers imposed by outdated core systems.
    Kyle Stutzman, CEO and Co-founder of Janusea, along with Masako Long, VP of Sales, share their expert insights and the visionary blueprint they’ve developed to revolutionize the financial technology landscape. This episode is more than just a discussion; it’s a deep dive into the specific challenges of integrating with legacy systems and how to navigate these with strategic finesse and innovative thinking.
    Discover the tactical steps, from initial assessment to execution, and the crucial strategic partnerships that make integrating cutting-edge fintech solutions not just a possibility, but a streamlined process. Kyle and Masako illuminate the path towards transforming your institution into a more interconnected, efficient, and customer-centric entity.
    This episode was a revelation. It answered the long-standing question of why connecting with legacy systems can feel as daunting as hacking into Area 51—and, more importantly, it showed that it doesn't have to be this way. 
    This dialogue is a must-listen for any financial professional determined to move past the hurdles of legacy systems and steer their institution towards a future of technological empowerment and innovation.
    Don't let legacy technology dictate your institution's future. Tune in to discover how to turn these challenges into opportunities for growth and technological renewal.

     

    • 27 min
    Redefining Growth: M&A Insights for Forward-Thinking Credit Unions

    Redefining Growth: M&A Insights for Forward-Thinking Credit Unions

    As credit unions and their members face an intensifying landscape of challenges, from stringent audits to strategic mergers, this episode sheds light on the crucial decisions shaping the industry's future. I
    Join Joshua Barclay and John Taylor, alongside growth engineer John Dearing from Capstone Strategic, as they dissect controversial merger impacts, forecast economic shifts, and unveil cutting-edge growth strategies that promise to redefine credit union success.
    Whether you're navigating the pitfalls of fintech investments or seeking innovative ways to increase product and service penetration, this episode offers actionable insights and expert advice to guide you through.
    Don't miss this opportunity to transform challenges into stepping stones for growth. Tune in now to "Banking on Experience" and arm yourself with the knowledge and strategies needed to thrive in 2024 and beyond. 
    To watch an interactive demo of the CRMNEXT platform, click this link.

    • 26 min
    Future-Proof Your Credit Union: MSU Federal Credit Union's Innovation Blueprint Revealed

    Future-Proof Your Credit Union: MSU Federal Credit Union's Innovation Blueprint Revealed

    Dive into the realm of Michigan State University Federal Credit Union, where innovation isn't just a buzzword – it's a way of life, thanks to their groundbreaking innovation lab.
    Witness firsthand how Michigan State University Federal Credit Union sets the standard in the credit union landscape through relentless innovation and strategic foresight.
    Gain unparalleled insights from the CEO herself, April Clobes, as she shares the transformative strategies and inventive solutions driving their success.
    Michigan State University Federal Credit Union has an impressive record of achievements: Serving over 338,000 members worldwide, they've been recognized by American Banker as a top credit union employer for six consecutive years. In 2022 alone, their commitment to the community was evident as they supported 292 local organizations, conducted 1,618 financial education events, and earned accolades for their dedicated service to Hispanic communities.
    So, what can Michigan State University Federal Credit Union’s CEO teach you about innovation and strategy in this unfriendly economy? You’re gonna want to find out. 
    Join us in this not-to-be-missed episode and future-proof your credit union with the tools and wisdom needed to innovate quickly.
     

    • 24 min
    Insider Secrets Revealed: Navigating the 2024 Consumer Lending Landscape

    Insider Secrets Revealed: Navigating the 2024 Consumer Lending Landscape

    Are you up to date with the latest consumer lending trends for credit unions and banks in 2024?
    We've invited a renowned industry expert to demystify emerging consumer lending trends and reveal opportunities for your credit union or bank.
    Meet our guest, Jade Beckman, the Vice President of Consumer Lending at Mountain America Credit Union, steering credit card services, loan options, and member-centric financial solutions.
    Join our brutally honest conversation with Jade, as we dive into the latest consumer lending trends that will shape your decision-making in 2024.
    Essential for any lending professional, this episode of Banking on Experience offers key insights to excel in lending this year.
    As of January 2023, Mountain America Credit Union reported a staggering $16 billion in assets, firmly securing its position as the 10th largest credit union in the United States by total assets. Mountain America Credit Union achieved another remarkable milestone –– surpassing one million members, making it one of the only eight credit unions to reach such a mark.
    What sets Mountain America Credit Union apart is its member-first approach, prioritizing financial wellness over profits. This ethos drives their commitment to offering a wide range of flexible, effective financial solutions.
    Ready to revolutionize your lending strategy in 2024? Don't miss this game-changing episode of Banking on Experience.
     

    • 31 min
    AI Simplified: Real-world Tactics for transforming your financial workflow today

    AI Simplified: Real-world Tactics for transforming your financial workflow today

     
    Are you ready to see what artificial intelligence can really do for your Credit Union or Community Bank, beyond the buzzwords and the hype?
    Forget the jargon and the tech-speak; this episode is tailored for Credit Union and Community Bank professionals who want to harness the power of AI without getting bogged down by complexities.
    We're cutting through the noise to focus on what AI really means for you, the backbone of our local financial institutions, and the communities you serve. It's time to uncover the practical implications of AI and explore how these breakthroughs can enhance your operational efficiency and service delivery.
    You don't need a tech background to get the most out of this conversation. All you need is to tune in as we break down the opportunities that AI is bringing to your doorstep. Whether you're looking to streamline processes, enhance customer experience, or leverage data like a pro, this episode is your playbook for the digital age.
    And who better to guide us through this journey than Rich Edwards, CEO of Mindspan Systems? With his extensive background in software for financial institutions and a pivotal role in developing IBM's Watson — the AI that became a household name after its victory on Jeopardy! — Rich offers unparalleled insights. He’s here to explain why the current landscape is an unprecedented opportunity for Credit Unions and Community Banks to leverage AI's potential.
    Don't miss out on the chance to elevate your professional game. Tune in to "AI Simplified" and be part of the transformation that's reshaping the future of finance, one insight at a time.

     

    • 33 min

Customer Reviews

5.0 out of 5
30 Ratings

30 Ratings

Joe_Guy ,

Industry Analyst Level Insights

Josh and Jonathan bring a high degree of experience and analysis to banking. Combined with their combined operating experience makes their show a must listen for me. Great topics and guests, they bring useful insights every show.

Anna [SOP] ,

Amazing 😍😍😍👍🏻👍🏻

A great way to learn about different perspectives from people across the banking industry. The topics have all been an eye opener for those in the FI community. James is a great host who always provides timely information to their listeners. Can’t recommend highly enough.

Big_Awesome_Uncle_Hands ,

Great podcast

This podcast has wonderful guests, thought-provoking questions, and a fantastic host. If you value the work being done in the Credit Union space, this should be your go-to podcast.

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