Honest Ecommerce

Shopify Expert Chase Clymer

Honest Ecommerce is in the top 5% of podcasts and has been one of Shopify's picks for best business podcasts for years. Shopify Expert Chase Clymer and his guests provide online store owners with honest, actionable advice to increase their sales and grow their business.

  1. 19h ago

    Hiring an Ecommerce Growth Agency: Red Flags with Sunnyside

    Matt Raminick spent nearly two decades of his career on the brand side (Quiksilver, Volcom, Pacsun, Mophie) hiring and managing agencies before founding Sunnyside. Working with dozens of agencies big and small led him to realize that in most cases they repeatedly optimized for vanity channel metrics instead of outcomes that impacted the bottom line, often having no line of sight beyond a siloed view of the channels they managed. So in 2020, after getting laid off from a high-profile exec role and with no prior agency experience, he founded Sunnyside and built a framework called Profit360™. This system connects finance, brand moments, products, creative strategy, and paid media to reliably produce sustainable, predictable, and profitable growth at the business level, not isolated channel wins. Sunnyside's unfair advantage is that every client gets a team of former brand-side marketers who've sat in the client's seat and know what's actually at stake because they've been in their shoes. To date, Sunnyside has successfully helped brands in the surf, action sports, outdoor, fashion apparel, and DTC space — including Brixton, Municipal, Goodr, Xcel Wetsuits, Beek, Nixon, Salt Optics, and Jetty — profitably increase new customers, e-commerce revenue, and overall business growth. In This Conversation We Discuss: [00:00] Introduction[05:04] Red flags to watch for early in an agency pitch[09:44] Sponsor: Klaviyo[11:55] Matching case studies to your actual business[13:55] Building traction for a brand with nothing yet[17:43] Sponsor: Intelligems[20:02] Why RFPs fail to find the right partner[22:00] Sponsor: eFulfillment Service[26:27] Green flags that signal a strong agency fit[28:40] Callouts[28:50] What a good first 90 days looks like[30:34] When a brand shouldn't hire an agency yet[34:22] What to disclose before signing with an agency[35:42] Profit360 and how the brand operates Resources: Subscribe to Honest Ecommerce on YoutubeA Better Way to Grow sunnysidecalifornia.com/ Follow Matt Raminick linkedin.com/in/mattraminick Get your free demo klaviyo.com/honestBook a demo today at intelligems.io/ Lower scale costs today eFulfillmentService.com/honest  If you're enjoying the show, we'd love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

    Hiring an Ecommerce Growth Agency: Red Flags with Sunnyside
  2. 4d ago ·  Bonus

    ADA Demand Letters: How TestParty Defends Shopify Brands

    Michael Bervell is co-founder and CEO of TestParty, an AI-powered digital accessibility platform that automatically scans and fixes source code so websites meet WCAG and ADA standards, without slowing down engineering teams. Before TestParty, Michael worked in accessibility and product inclusion at Google and the United Nations, was a software engineer at Twitter, and held product and venture roles at Microsoft and M12. He holds a BA from Harvard and an MBA from Harvard Business School, is the author of Unlocking Unicorns, and was named to the Forbes Accessibility 100. TestParty raised a $4 million seed round led by Harlem Capital and the Urban Innovation Fund. Jason Tan is co-founder and CTO of TestParty and the technical architect behind its automated remediation engine. He came to the problem firsthand: while at Twitch, the company was sued for digital accessibility violations, and in researching fixes he discovered that accessibility lawsuits had become an industry norm. He co-founded TestParty in 2023 to give engineers a "spellcheck for accessible code."  In This Conversation We Discuss: [00:00] Introduction[02:37] Why ADA lawsuits target ecommerce sites[04:36] Settling once doesn't protect you[07:01] ADA's outdated, vague legal language[11:16] Why "band-aid" solutions won’t work[15:08] Callouts[16:44] How the brand fixes sites at the source[18:27] A former company’s accessibility lawsuit story[21:31] Fixing sites fast after a demand letter[23:01] Defense packets against troll claims[24:24] Free tools to test site accessibility Resources: Subscribe to Honest Ecommerce on YoutubeAutomated WCAG Compliance testparty.ai/ Follow Jason Tan linkedin.com/in/jason-tan-75ab38191 Follow Michael Bervell linkedin.com/in/michaelbervell  If you're enjoying the show, we'd love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

    ADA Demand Letters: How TestParty Defends Shopify Brands
  3. Aug 10

    Why Fulton & Roark Skipped DTC and Sold Wholesale First

    At 6 years old, Kevin Keller was already "stealing" his father's cologne — a habit generously tolerated by his dad — and discovering that scent could change the way you felt before you ever said a word. That early fascination with transformation eventually became Fulton & Roark, the American fine fragrance house Keller co-founded in 2013 with $11,000 and a belief that perfumery could be both deeply personal and distinctly American. Raised in Atlanta and educated at Georgia State University and Wake Forest University, Keller began his career in journalism before turning to music and culture, where he profiled brilliant emerging musicians and artists. What stayed with him was a fascination with culture, place, and tradition — and how those forces subtly shape the way we carry ourselves in the world. Built without outside capital, Fulton & Roark has grown into a nationally distributed independent fragrance brand, available in nearly 500 retail locations including premier independent boutiques, select Ritz-Carlton and Omni properties, and Neiman Marcus stores and online. The brand has been featured in GQ, Vogue, and ELLE, among others, and its fragrance Roark's Cove was a finalist for the Universal Prestige category of the Fragrance of the Year Award from The Fragrance Foundation. He lives in Winston-Salem, North Carolina, with his wife and two children, and mentors young founders at Wake Forest University. In This Conversation We Discuss: [00:00] Introduction[01:08] Solid fragrances vs extrait de parfum[02:08] How the founder’s love of fragrance began[03:16] Founding a niche brand with $11,000[05:26] Going to market without a DTC plan[07:39] Sponsor: IntelliGems[09:19] The GQ feature that forced them online[11:37] Building first websites on Squarespace[12:37] Sponsor: Klaviyo[14:47] Building the marketing flywheel[18:04] Sponsor: eFulfillment Service[19:40] Getting customers to pay for samples[22:37] Callouts[25:26] Why founders overrate daily metrics[27:30] Learning to delegate as a founder[27:54] Where to find Fulton & Roark[29:02] Final thoughts Resources: Subscribe to Honest Ecommerce on YoutubeAmerican Fine Fragrance fultonandroark.com/ Follow Kevin Keller linkedin.com/in/kevinwilliamkeller Book a demo today at intelligems.io/ Migrate and grow more klaviyo.com/honest Lower scale costs today FulfillmentService.com/honest  If you're enjoying the show, we'd love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

    Why Fulton & Roark Skipped DTC and Sold Wholesale First
  4. Aug 3

    Omhu's Zero-Discount Strategy Behind Its Viral Teddy Sofa

    Alexander Morabbi Wulsch is a Danish entrepreneur and business leader. Previously, he has held leadership roles in several companies across sectors including design (URU Design) and digital marketing/social media (Nordic Social). Alexander's background also includes earlier ventures, after a stint in banking he launched an e-commerce business selling socks online, before eventually co-founding Nordic Social which was sold to PE in 2023. Today, he is the CMO of OMHU, one of Europe's fast growing D2C brands. In This Conversation We Discuss: [00:00] Introduction[01:56] Starting young in Ecommerce [02:55] Joining brands as an early as employee[03:44] Lessons from a failed first business[04:52] AOV then versus now[05:23] Unit economics simply explained[06:51] Sponsor: Klaviyo[09:00] Bundling and upselling on big-ticket items[10:18] Leaning and maximizing social first strategy[11:47] Why doubling down beats spreading thin[13:08] Building influencer teams in today’s market[14:04] Sponsor: Intelligems[15:59] Remembering the zero discount policy[17:26] Training customers to anticipate sales[18:50] Sponsor: eFulfillment Service[20:25] Discovering the long customer journey[22:32] Learning curves of a European brand in the US[24:49] Callouts[26:05] Navigating culture and politics in business[28:22] Difference of Brand and product led growth Resources: Subscribe to Honest Ecommerce on YoutubeHome of the TEDDY Sofa omhucph.com/ Follow Alexander Morabbi Wulsch alexander-morabbi-wulsch-4486b3113Get your free demo klaviyo.com/honest Book a demo today at intelligems.io/ Lower scale costs today eFulfillmentService.com/honest  If you're enjoying the show, we'd love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

    Omhu's Zero-Discount Strategy Behind Its Viral Teddy Sofa
  5. Jul 27

    From Mommy Bloggers to Target Shelves: Tubby Todd's Story

    Andrea Faulkner Williams is the head mama and co-founder of Tubby Todd Bath Co., which she launched with her husband, Brian Todd, as a solution to her own family’s sensitive skin in 2014. For years her family struggled with dryness and eczema, and smooth skin always seemed impossibly out of reach. It was frustrating spending money on one product after another that wasn’t helpful, clean, or safe for their little ones.  Out of those discouragements came a drive and passion to create clean bath and skincare staples and they spent years developing products and testing them in their own home. Since then, Tubby Todd has grown into an entire line of body care basics. She lives in San Diego with her husband and four little ones. In This Conversation We Discuss: 00:00 Introduction01:58 The entrepreneurial dream that started it all04:06 Launching with zero money and no retail shelf04:39 How her husband got the idea from his job06:42 Skipping retail to build direct on Shopify08:30 Sponsor: IntelliGems10:22 What "community-based brands" really means12:22 Why small goals matter more than big ones12:53 Landing as the #1 baby skincare brand14:49 Sponsor: Klaviyo17:24 Balancing family while building a business18:57 Biggest hiring mistakes and lessons learned19:41 Why you should fire people faster20:55 Sponsor: eFulfillment Service21:45 The hardest part of entrepreneurship: building a team23:26 Staying humble and not letting ego run the team24:34 Callouts24:44 Why employment tenure makes you a better founder27:21 Not needing a radical idea, just a better one28:05 Selling 70% of the company to private equity30:01 Starting something new always feels uncomfortable32:35 Breaking down the best-selling three-step bundle33:17 How to connect and where to find Tubby Todd Resources: Subscribe to Honest Ecommerce on YoutubeGentle Baby Skincare for Sensitive Skin tubbytodd.com/Follow Andrea Faulkner linkedin.com/in/andreafaulknerwilliams  Book a demo today at intelligems.io/Get your free demo klaviyo.com/honestLower scale costs today eFulfillmentService.com/honest   If you’re enjoying the show, we’d love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

    From Mommy Bloggers to Target Shelves: Tubby Todd's Story
  6. Jul 20

    From Iraq Prototype to Millions: Sheath Underwear's Story

    Robert Patton is the Founder and CEO of SHEATH, a premium men's underwear brand he conceived while serving as a U.S. Army Sergeant in the scorching heat of the Iraqi desert. After two combat deployments, Robert left the military with a mission: to create performance-driven underwear built around a patented dual pouch system that delivers unmatched comfort and support for active men. What started as a bootstrap idea fueled by a $5,000 insurance check and a successful Kickstarter campaign in 2013 has grown into a globally recognized brand selling to customers in over 120 countries. SHEATH is the first ever Official Underwear Partner of the UFC — a milestone Robert built without taking on outside investors. A daily meditator, lifelong student of Napoleon Hill's Think and Grow Rich, and relentless entrepreneur, Robert's story is a testament to grit, reinvention, and the power of solving a real problem the world didn't know it had. In This Conversation We Discuss: 00:00 Introduction01:02 What an elite underwear makes01:56 The Iraq deployment origin story04:20 Building the first underwear prototype07:32 Sponsor: Klaviyo09:47 Early prototypes and finding a manufacturer15:12 Launching the first Kickstarter campaign17:06 Sponsor: Intelligems 18:33 A botched production and near giving up21:03 The second Kickstarter and revenue growth22:58 Using AI to speed up product design24:12 Sponsor: eFulfillment Service 25:58 Finding customers beyond Kickstarter26:57 The comedian throw stunt28:18 Sponsoring comedians and podcast hosts30:43 Famous names and loyal ad partners35:04 Advice for aspiring entrepreneurs38:14 Where to buy underwear for legends Resources: Subscribe to Honest Ecommerce on YoutubeMen's pouch underwear sheathunderwear.com/ Follow Robert Patton linkedin.com/in/robert-patton-b675273b    Schedule an intro call with one of our experts electriceye.io/connect Get your free demo klaviyo.com/honest Book a demo today at intelligems.io/ Lower scale costs today eFulfillmentService.com/honestSchedule an intro call with one of our experts electriceye.io/connect      If you’re enjoying the show, we’d love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

    From Iraq Prototype to Millions: Sheath Underwear's Story
  7. Jul 13

    Co-Founder Swim Lanes and the LNDN GRAY Launch Story

    Lndn Gray Co-Founder Tyler Straub is a creative director, photographer, and entrepreneur with more than 13 years of experience building and scaling high-growth brands across the creative, technology, and consumer sectors. Before launching Lndn Gray in 2023, Tyler held leadership roles at high-growth companies including Blade, Bird, and Gametime, where he became known for cross-functional operations paired with strong creative and brand vision. With a background spanning a breadth of industries and roles- including premium lifestyle brands, aviation, live events, celebrity/influencer partnerships, and more- Tyler gained an understanding of brand building, creative partnerships, and rapid scaling with early-stage consumer product ventures and founder-led businesses. As Co-Founder of Lndn Gray, Tyler oversees business development, operations, partnerships, creative direction, and artist curation. Under his leadership, the platform has become known for championing independent and emerging artists worldwide, with a focus on originality, cultural relevance, and accessible contemporary art. Tyler was based in Los Angeles for over a decade and will be spending the next year travelling and working across the globe. In This Conversation We Discuss: [00:00] Intro[00:40] Sponsor: Electric Eye[00:53] Finding niche business ideas in art markets[05:40] Balancing life and business boundaries[08:10] Building transparency with business partners [13:59] Sponsor: Klaviyo[15:57] Dividing new business duties with founders[18:44] Callouts[18:54] Balancing art product quality and pricing[22:45] Expanding markets with product tests[27:27] Sponsor: Intelligems[28:53] Owning up to your customer service gaps[33:47] Sponsor: eFulfillment Service[34:57] Reinvesting revenue back into creative ads[38:18] Hiring expert leaders to scale your brand[40:58] Leading and empowering team members[00:00] Overcoming industry misconceptionsResources: Subscribe to Honest Ecommerce on YoutubeArt for the bold and fearless lndngray.com/Follow Tyler Straub linkedin.com/in/tyler-straubSchedule an intro call with one of our experts electriceye.io/connectMigrate and grow more klaviyo.com/honestBook a demo today at intelligems.io/Lower scale cost today eFulfillmentService.com/honest   If you’re enjoying the show, we’d love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

4.9
out of 5
49 Ratings

About

Honest Ecommerce is in the top 5% of podcasts and has been one of Shopify's picks for best business podcasts for years. Shopify Expert Chase Clymer and his guests provide online store owners with honest, actionable advice to increase their sales and grow their business.

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