Excellence In Healthcare Podcast

Jarvis T. Gray
  • 5.0 (55)
  • Management
  • Updated Weekly

Welcome to the Excellence In Healthcare Podcast—the premier podcast for healthcare leaders committed to building high-performing organizations and creating lasting impact for the patients, teams, and communities they serve. Hosted by Jarvis T. Gray, healthcare strategist, executive coach, and Founder of Healthcare Excellence Advisors, this show explores the leadership, strategy, operational excellence, and innovation practices that drive sustainable healthcare transformation. Each episode features conversations with healthcare executives, industry experts, innovators, and transformation leaders who are navigating the complex challenges facing healthcare today. Together, we uncover practical strategies, proven frameworks, and real-world lessons that help organizations align people, priorities, and processes to achieve measurable results. Whether you're a CEO, COO, CNO, physician leader, quality executive, department director, healthcare entrepreneur, or emerging leader, you'll gain actionable insights to strengthen leadership, accelerate execution, improve performance, and build a culture of excellence. Topics include: • Leadership Excellence and Organizational Culture • Strategic Planning and Execution • Operational Excellence and Performance Improvement • Healthcare Innovation and Artificial Intelligence • Workforce Engagement and Leadership Development • Quality, Safety, and Patient Experience • Rural and Community Healthcare Transformation • Healthcare Entrepreneurship and Growth Strategies • Change Management and Organizational Transformation • Future Trends Shaping Healthcare At Healthcare Excellence Advisors, we believe that better healthcare starts with better leadership. This podcast serves as a platform to share ideas, amplify best practices, and showcase the leaders who are shaping the future of healthcare. Join us each week as we explore what it truly takes to achieve excellence in healthcare and build organizations that thrive in an increasingly complex world. Because better healthcare starts with better leadership.

  1. 5d ago

    091_Strategic Growth and Self-Care: Keisha Pinnock’s Healthcare Entrepreneurship Journey

    Send us Fan Mail Host and Guest Jarvis T. Gray, Healthcare Business Strategist, Founder of the Health Biz Accelerator CommunityKeisha Pinnock, Founder & CEO of KeiP Consulting LLC and Aja WholisticEpisode Highlights Keisha's Healthcare & Entrepreneurial JourneyStarted in a doctor’s office, mentored by a practice administratorTransitioned from business administration to healthcare administrationBecame a compliance, audit, and regulatory navigation expert, leading to executive and consulting rolesFounded KeiP Consulting LLC (compliance, regulatory, operational excellence) and Aja Wholistic (wellness for high-capacity women)Importance of Compliance in HealthcareCompliance as the foundation for mitigating organizational risk (03:28)Emphasizes wholistic, organization-wide compliance versus siloed/policing modelsValues in ConsultingLeads with personal and professional integrity (05:44)Stresses ongoing learning, innovation, and protecting both her and her client’s brandsUnique Strengths & ApproachCombines financial, operational, compliance, and tech backgroundsFocus on proactive, embedded, partnership-driven compliance, not just “check the box” (10:04)Understands pain-points of leaders as both former C-level exec and multi-business ownerAja Wholistic: Philosophy & ServicesBorn from her personal journey of corporate burnout and wholistic self-transformation (10:51)Focus: Helping high-capacity, ambitious women avoid burnout and create wholistic balanceThree pillars: nervous system regulation, embodied leadership (feminine energy), and plant-based wellnessStrategic and Business GoalsIntegrate KeiP Consulting and Aja Wholistic services for individual and organizational clientsExpand to corporate wellness, focusing especially on women in leadershipBroaden reach: operate nationally, but also give back locally in Florida and Atlanta (19:19)Revenue goals: $50,000+/month, focusing on 3–5 corporate clients and scalable offerings (26:44)Ideal Client AvatarsKeiP Consulting: Large health plans, mid-level healthcare organizations with regulatory contracts, smaller home healthcare businesses (20:09)Aja Wholistic: Individual high-capacity, accomplished women, “FEM CEOs”; organizations committed to employee wellness and healthMarketing & Positioning StrategiesHybrid avatar that blends compliance consulting with wellness for women leadersAuthority positioning on LinkedIn, content creation, and executive roundtables (40:51)Movement and lifestyle marketing around feminine energy, professional success, holistic leadershipAction Plan & VisionShort-term: Focus on visibility and authority in Florida, build strategic partnerships, host roundtables (41:09)Long-term: National reach, lead conferences on integrated business and wholistic leadership (49:32), support home health industry with AI-powered compliance toolsResourcesKeiP Consulting LLC WebsiteAja Wholistic WebsiteKeisha Pinnock's new book: The Sacred Feminine Renewal Journey (available on Amazon) Key Quotes “Effective compliance is how we mitigate risk in an organization.” — Keisha Pinnock (03:28)“I think your personal integrity and professional integrity... are so critical.” (06:21)"You’re more than just a 'check the box' compliance leader—you're on the proactive side." — Jarvis T. Gray (10:25)“Aja Wholistic was really birthed through...realizing that so many other women, high capacity women, are tapped out and there’s a void.” — Keisha Pinnock (13:30)Connect with the Guest KeiP Consulting LLCAja WholisticBook: The Sacred Feminine Renewal Journey on Amazon soonNext Steps for Listeners Follow Keisha Pinnock and Jarvis T. Gray on LinkedInExplore compliance and wellness integration in your organizationCheck out Aja Wholistic’s FEM CEO MethodStay tuned for Keisha Pinnock’s upcoming book and eventsThank you for making the Excellence in Healthcare podcast a part of your day! Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency  Start Now: Lean Six Sigma Readiness AssessmentThank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

    59 min

  2. May 26

    090_Navigating Healthcare Strategy and AI Integration with Austin Purkeypile

    Send us Fan Mail Hosts & Guest Jarvis T. Gray — Host, The Quality Coaching Co.Austin Perkupile — Guest, Regional Vice President of Strategy at Advent Health (Kansas City)Episode Highlights Opening & Leadership Mindset Austin Perkupile shares a guiding Jim Rohn quote on the balance and nuances of effective leadership (00:29), emphasizing the value of finding a middle ground and continuous improvement in one's environment.Career Path & Inspiration Austin Perkupile describes his journey to healthcare, influenced by family members in nursing and the industry's meaningful and practical impact. Has 20 years’ experience across operations, strategy, physician enterprise, and started in finance (02:19).Healthcare Strategy—Trends & Evolution Discusses the evolution of healthcare strategy from episodic/major projects to ongoing, organization-wide processes focused on fulfilling organizational mission (04:55).Underlines the importance of integrating strategic planning with operational realities and multidisciplinary collaboration (06:42).The Role and Complexity of Strategy Austin Perkupile comments on the increasing complexity due to regulation, technology, and changing physician employment models (09:23).Describes the necessity for healthcare systems to convene comprehensive ecosystems to meet patient needs (12:20).Biggest Game-Changer: AI in Healthcare AI is highlighted as a transformative trend, especially its capacity to augment administrative tasks, prepare better for meetings, ask better questions, and make more informed decisions (13:07).Shares practical AI use cases: ChatGPT Enterprise for work (strategic planning, data aggregation), Claude for creative projects with family (15:30).Encourages responsible AI adoption for both administrative efficiency and personal creativity (17:58).Leadership Challenges & Lessons Shares a career-defining lesson about presenting data to physicians, the importance of relationship-building, and taking a collaborative, exploratory approach with data (19:25).Stresses perseverance and the value of soft skills in addressing sensitive issues (22:37).Influential People & Leadership Inspiration Mentions a former regional CEO who empowered his leaders, emphasizing the importance of creating supportive environments that drive team performance (24:31).Current Challenges & Opportunities in Healthcare Leadership Highlights two main issues:Navigating regulatory uncertainty (26:48)Workforce shortages at all levels, and the need to be creative in staffing, training, and leveraging automation where possible (28:13)Practical Steps for AI Adoption Recommends hands-on experimentation—using ChatGPT for daily tasks, learning by doing, and customizing use cases for personal workflow (30:53).Inspiration and Career Advice Doing work that provides energy is vital for long-term career satisfaction (36:35).The hardest moments often lead to the most valuable growth (37:21).Recommended Resources Books:"The Road Less Traveled" by M. Scott Peck"People of the Lie" by M. Scott Peck (37:42)Podcast:"Plain English" with Derek Thompson (39:19)Looking Ahead Austin Perkupile is excited to facilitate specialty/subspecialty care improvements and to create more memorable experiences with family (40:10).Sets personal goals around family and quality time, inspired by meaningful moments outside work (41:13).Connect with Austin Perkupile Best way: LinkedIn; he welcomes connections for knowledge sharing and collaboration (43:20).Key Takeaways The role of strategy is more vital and complex than ever in healthcare, demanding cross-disciplinary collaboration and operational integration.AI is a practical tool for healthcare leaders today—aids efficiency, creativity, and strategic decision-making, but needs responsible use.Building strong relationships and maintaining a collaborative, data-explorative mindset are essential for effective leadership.The workforce challenge is immediate and ongoing—creative approaches and automation can help but will not fully substitute for human touch.For more healthcare leadership insights, actionable strategies, and expert stories, subscribe to the Excellence In Healthcare podcast! Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency  Start Now: Lean Six Sigma Readiness AssessmentThank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

    48 min

  3. May 19

    089_From Resistance to Results: Executive Coaching Insights with Barbara Ann Palmer

    Send us Fan Mail Featured Guests Jarvis T. Gray — Host, Healthcare Business Strategist, Founder of the Health Biz Accelerator CommunityBarbara Ann Palmer — CEO and MAP Executive Coach, BP Life Coaching Services LLCEpisode Highlights 1. Embracing the Current Season as a Leader Barbara Ann Palmer shares her focus on embracing change and alignment, viewing her current business phase as a necessary transition to rebuild with authenticity and inner clarity 00:53.2. The Power of Rebuilding Quietly and Calmly Barbara Ann Palmer describes her intentional withdrawal from misaligned efforts, instead embracing inspired action and deep self-assessment to guide her business decisions 02:09.3. Key Wisdom from Years of Experience "Nothing is wasted": Barbara Ann Palmer emphasizes the value of all past experiences and the importance of being open to new insights, rather than following external pressures or trends 05:07.4. Strategic Transformations and Serendipity The role of serendipity in business evolution: Unexpected opportunities have led Barbara Ann Palmer to platforms with a global reach and to connections that support her larger vision 07:08, 08:41.5. Core Mission of BP Life Coaching Services Barbara Ann Palmer's mission centers on empowering healthcare leaders and organizations, drawing on over 40 years of diverse healthcare experience to create meaningful impact 10:07.6. Services Overview Customized assessments for "breakthrough clarity"Neuroscience-based coaching to uncover and overcome internal barriersExecutive retreats (MAP: Make Anything Possible framework) offering holistic, transformational experiences and personalized leadership plans 13:23.7. Client Impact and Transformation Areas of change: Enhanced self-awareness, authentic leadership, calmness under pressure, and increased organizational engagement and retention 16:26.8. Integration of Personal & Business Values Barbara Ann Palmer underscores a holistic approach rooted in service without judgment, aligning spiritual, physical, and mental well-being in her coaching work 19:03.9. Business Growth & Strategy Jarvis T. Gray diagnoses Barbara Ann Palmer's challenges not as a strategy or marketing issue, but a need for greater focus and sharper client conversion processes 24:12.Discussion of ideal client profiles (e.g., C-suite, especially Chief Nursing Officers and HR leaders), and the importance of precise targeting within healthcare organizations 32:35.10. High-Ticket Executive Coaching Offer Six-month program ($25,000) promising measurable results: at least 20–25% ROI and potentially much higher, with supporting data and resources provided 37:25.Outcomes include improved leadership, bottom-line impact, and organizational culture 38:47.11. Marketing & Authority Building Barbara Ann Palmer is evolving her marketing to clearly communicate these transformational promises (ROI, transformation) and leveraging authority-based strategies like workshops, ebooks, and online courses 46:43.12. Action Steps & Recommendations Jarvis T. Gray recommends simplifying the intake process and client focus, sharpening the discovery call to naturally drive prospects to buy, and tracking conversions systematically 48:05.Resources & Contact Information Website: bplifecoachingservices.comAlternate URL: bplifecoach.comEmail: bpplifecoaching.com or bplifecoachingservices.comConnect for a discovery call via the website 51:15Key Quotes "Nothing is wasted. There's no such thing as wasted time.""When you are being authentic and going after what is true for you, there is joy when you achieve it.""You can’t give people what you haven’t been willing to give to yourself.""People do not buy coaching. They buy results. They buy clarity, stability, culture change."Special Offers Healthcare and wellness business owners can take the free Health Biz scorecard (link in show notes) for insight on strategy and growth.Connect with Us For further resources, past episodes, and to subscribe, visit the podcast website.For business growth strategy and support, consider reaching out to Jarvis T. Gray or Barbara Ann Palmer.Keep building a business that supports the life and the impact you want to create. Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency  Start Now: Lean Six Sigma Readiness AssessmentThank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

    55 min

  4. May 12

    088_From Burnout to Balance: Tanya Iverson’s Journey to Empower and Transform Women

    Send us Fan Mail Host: Jarvis T. Gray, The Quality Coaching Co. Guest: Tanya Iverson, CEO and Fitness Coach, Your Personal Best Fitness (YPB) Episode Overview In this episode, Jarvis T. Gray sits down with Tanya Iverson, a fitness coach and entrepreneur, to explore her journey from broadcast journalism to launching her own boutique fitness business focused on helping women regain health and confidence. Together, they discuss growth strategies, client retention, lead generation, moving business online, and the vital importance of purpose-driven entrepreneurship in the healthcare and wellness space. Key Topics Covered Tanya Iverson’s Story and Mission (00:55 - 08:54) Transitioned from journalism to fitness after a life-changing personal health experienceFound passion in helping women overcome gym intimidation and achieve wellness goalsCommitment to building mobility, energy, confidence—not just aesthetic resultsPrograms and Services (05:17 - 07:43) Specializes in one-on-one and couples coachingPackages offered: 3, 6, and 12 months, tailored to each client’s goals and lifestyleStrong emphasis on nutrition coaching and accountabilityUnique Approach (09:09 - 10:26) Compassionate, client-centered coaching—meet clients where they areFocused on lifestyle change, not a drill sergeant mentalityBusiness Strategies and Growth Challenges (15:18 - 39:43) Goals for monthly revenue and systematizing consistent, high-quality lead generationCurrent marketing includes Thumbtack, referrals, and occasional social media or adsImportance of an ideal client avatar and personalized lead magnetsCreating partnerships/joint ventures with complementary local businessesStructure a formal referral system to leverage high client retentionIdeas for moving parts of the coaching business online (e.g., group programs, paid communities)Live Events as a Growth Engine (49:14 - 01:01:02) Strategy: Commit to 10 consecutive events to refine the approach, increase confidence, and attract new clientsActionable Takeaways Develop multiple lead magnets targeting different pain points specific to your ideal clientActively promote freebies across every digital touchpointBuild joint ventures with clinics, therapists, spas, and product vendors aligned with your audienceSystematize your referral process, including structured asks and reward incentivesExpand business reach through virtual and in-person workshops, testing and refining over timeCommit to building out online group programs and consider dedicated paid online communities for long-term scalabilityConnect with Tanya Iverson Instagram: @ypbfitLinkedIn: Tanya IversonFacebook: Tanya Lawson IversonTikTok: @ypbfit (limited content)Website: ypbfit.comFree Resource 20-Minute Busy Mom Workout Guide Download your jumpstart fitness plan (link in episode show notes on podcast platform)Book a Complimentary Consultation Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency  Start Now: Lean Six Sigma Readiness AssessmentThank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

    1h 4m

  5. May 5

    087_Strategic Growth for Health Entrepreneurs: Lessons from Natural Healing with Jason Teichner

    Send us Fan Mail Featured Speakers Jarvis T. Gray, Host, Healthcare Business StrategistJason Teichner, Guest, Owner/Managing Partner, Natural Healing with Jason T.Episode Highlights Jason Teichner's Journey: Jason Teichner shares his personal story growing up around health and nutrition, his battle with Hodgkin's lymphoma, and the struggle with post-treatment side effects. His healing journey drove him to formal training and ultimately to launching his wellness business, aiming to help others heal from chronic health conditions when conventional methods have failed. 00:52 – 03:39Mission & Purpose: Jason Teichner is committed to helping those who haven't found relief through traditional or even naturopathic care. His mission is to simplify healing by finding root causes through in-depth symptom assessment and providing clear action steps. His approach is built on empathy, as he personally relates to the challenges his clients face. 04:59 – 06:55Unique Approach: Jason Teichner describes his method as focused on root cause healing—moving away from 'trial and error.' He emphasizes a slow, step-by-step plan individualized for each client, ensuring their bodies aren't overwhelmed. He positions his service as different from practitioners who offer generic solutions. 07:42 – 09:15Personal Values & Definition of Success: Jason Teichner highlights his spirituality, his desire to serve, and his commitment to fair, value-based pricing without “gouging.” Success for him transcends revenue—it’s about client impact, enjoying his work, and the capacity to give back and help others with additional resources. 09:50 – 14:53Business Strategy Discussion: Jarvis T. Gray coaches Jason Teichner through strategic basics for business growth:Building a detailed client avatar focusing on psychographicsCrafting a market-dominating positionDeveloping a compelling marketing message using a conversion equation (interrupt, engage, educate, offer)Documenting the sales process and leveraging CRMFocusing on event marketing and workshops (both online and in-person)Creating no-risk offers and corporate wellness programs See timestamps 15:00 – 43:27 for detailed guidance.Lead Generation Challenges: Jason Teichner speaks candidly about previous struggles with paid and organic marketing, noting that most of his business comes from word of mouth. He expresses the need for a strategic overhaul, with Jarvis T. Gray providing actionable next steps. 17:09 – 19:55Presentation & Event Marketing: Jarvis T. Gray encourages Jason Teichner to host regular workshops/presentations to build local reputation and direct client connections. Jay Teichner outlines his typical speech topics, emphasizing client pain points and leading prospects to take action. 32:31 – 36:59Resources & Links Learn More / Connect:Website: healhealheal.comBook: Get Thin for Life by Jason Teichner (available on Amazon)Health Biz Scorecard:Take the scorecard mentioned by Jarvis T. Gray to assess your own business growth strategies. Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency  Start Now: Lean Six Sigma Readiness AssessmentThank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

    49 min

  6. Apr 28

    086_The Human Side of Healthcare Leadership with Matt Ducsik

    Send us Fan Mail Host: Jarvis T. Gray, The Quality Coaching Co. Guest: Matt Dusick, Vice President of Clinical Institutes, Providence St. Joseph Health Opening Insights Matt Dusick shares the importance of gratitude as a core leadership mindset and describes a family ritual centered on reflecting on positive events and gratitude 01:36.Jarvis T. Gray discusses his own family’s gratitude practice and emphasizes creating intentional moments of reflection 03:00.Matt Dusick's Role and Journey Oversees clinical institutes/service lines for Providence St. Joseph Health, one of the largest faith-based healthcare systems in the US, with a portfolio of $14 billion in net service revenue 04:35.Responsibilities include executive sponsorship of cardiovascular, oncology, neuroscience, women’s and children’s services, GI, robotics, ortho, and more 05:00.Entry into healthcare shaped by foundational family values and unexpected turns, including “lucky” opportunities that steered his career toward clinical leadership 06:18.Leadership Trends and Clinical Leaders Excitement about the growing number of clinical leaders (e.g., physicians, advanced practice providers) taking executive roles to drive transformation in healthcare 10:52.Calls for more structured leadership training for clinicians stepping into leadership roles, emphasizing soft skills (empathy, listening) alongside technical skills 12:55.The Human Side of Leadership Matt Dusick discusses pivotal leadership lessons, namely, that “culture eats strategy for breakfast”—culture and people matter as much as strategy and data 14:28, 15:20.Shares a personal story highlighting the emotionally charged spectrum experienced daily in healthcare settings, from moments of joy to moments of loss, underscoring the need to see the humans behind the data 17:25.Influences and Key Lessons Credits his wife, Judy, a healthcare executive, for insight: “When vision and reality have a baby, that’s strategy” 20:30.Stresses making the “party” of leadership inviting so others are eager to join the work 21:19.Challenges and Opportunities in Healthcare Biggest challenge: Critical workforce shortages across all healthcare roles, such as physicians and nurses; recruitment difficulties highlight a looming crisis predicted long ago 22:04.Biggest opportunity: Leveraging creativity, new care models, technology (AI, telehealth, virtual care), and ecosystem thinking to meet care needs despite workforce constraints 23:56.Rapid Fire Round Inspiration: Deep sense of accountability and being part of an effective, supportive team 25:40.Advice: “Proceed until apprehended”—be bold 27:40.Reflection: Focus on influencing the wide middle of stakeholder bell curve rather than trying to please everyone 28:03.Connect With Matt Dusick LinkedIn: Matt DusickPodcast: “Providence Heart Matters” (no longer producing new episodes, but past episodes available) 33:48.Contact / Follow-up Reach Matt Dusick on LinkedIn.Access past episodes of “Providence Heart Matters” for insights into cardiovascular care. Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency  Start Now: Lean Six Sigma Readiness AssessmentThank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

    37 min

  7. Apr 21

    085_From Burnout to Balance: Ariana Reinhart’s Guide for Female Healthcare Professionals

    Send us Fan Mail Host: Jarvis Gray, The Quality Coaching Co. Guest: Ariana Reinhart, Founder, Balanced Soul Awakening Episode Highlights Ariana's Journey Ariana Reinhart shares her early experiences with spiritual communication, how she tried to suppress her gifts, and ultimately embraced her path as a healer and coach 00:00.She discusses the impact of visions and premonitions on her well-being and her decision to start her own spiritual and healing journey 00:14.Building Balanced Soul Awakening Ariana Reinhart recounts her professional background in healthcare and psychology, detailing how her blend of these perspectives influences her practice 01:37.She describes the challenges she faced with burnout, toxic relationships, and personal growth, which now inform her work with clients 03:49.Core Mission and Offerings Empowering burnt out women to reclaim energy, confidence, and love, enabling lives filled with peace, joy, and authenticity 05:48.Upcoming workshop: "Break Free from Burnout—Rewire Your Mind for Peace and Power," a free masterclass co-hosted with Lacey Enger 06:31.Practicum offering: Free and discounted sessions of the Evolutionary Alchemy program, focused on quantum field work and spiritual activations 07:56.Differentiators Unique dual background in healthcare and holistic spiritual healing 10:04.Deep personal empathy for the pain points of burnout and emotional suppression, plus intuitive and energetic modalities 10:55.Values in Practice Importance of self-awareness and authenticity in all client relationships and transformational work 11:37.Vulnerability and personal truth as keys to genuine connection and growth 13:41.Ariana's Vision of Success Success means living authentically, helping as many people as possible, and increasing visibility through public speaking and retreats 14:19.Business Growth & Strategy Goals for the next 90 days: increasing visibility, collaboration, and refining service offerings 15:36.Highlights the role of networking, launching a podcast, and starting to work with practice clients 16:05.Expert Strategy Insights from Jarvis Strategic planning: hone the market dominating position and avatarOffer development: focus on corporate wellness packages for healthcare executives and their teams 27:03Lead generation: leverage LinkedIn for executive outreach and utilize live workshops/online events 29:53Referral programs and joint ventures with aligned health and wellness businessesStructured coaching packages (3, 6, and 12 month options) to meet monthly revenue goals 36:06Stay Connected with Ariana Instagram: @Balanced Soul AwakeningLinkedIn: Ariana ReinhartPodcast: "Reclaiming Me" on Apple PodcastsKey Takeaways Integrating healthcare and spirituality can offer a unique and transformative coaching perspective.Focus on self-awareness, authenticity, and deep empathy as foundational business values.Strategic planning, niche targeting, and relationship-based marketing are essential for solopreneurs in wellness. Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency  Start Now: Lean Six Sigma Readiness AssessmentThank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

    48 min

  8. Apr 14

    084_Telemedicine, Virtual Reality, and the Future of Patient Access with Suleima Salgado

    Send us Fan Mail Host: Jarvis T. Gray, The Quality Coaching Co. Guest: Suleima Salgado, CEO, Global Partnership for TeleHealth Leadership & MindsetSuleima Salgado shares her guiding leadership mindset, "It's not about being in charge. It's about taking care of the people who you're in charge of."Telehealth: Past, Present, and FutureSuleima Salgado discusses her journey from front-desk bilingual translator in public health to leadership in telemedicine (02:36).Passion for public health and the value of seeing direct impacts in the community (03:05).Telemedicine as both an access tool and a means of making healthcare more efficient and patient-centered (00:12, 15:16).Innovations in TelemedicineTrends of note:Integration of Virtual Reality (VR) in telemedicine, especially for pediatric and senior populations (04:43).VR pilot programs in Puerto Rico for older adults, tackling depression through immersive cultural experiences (05:16).AI’s emerging role in telehealth, including provider notes and patient intake (09:36).Current State & BarriersTelemedicine usage has fluctuated post-pandemic but is here to stay (06:50).Main challenge: Integrating telehealth into existing workflows and EHRs (14:40).Barriers to adoption:Lack of awareness/reimbursement and coding confusion (16:12)Ongoing broadband and technology access gaps (16:41)Leadership Lessons & AdvicePivotal moment: learning to let go of previous roles that no longer fit and embracing change, especially for a better work–life balance through telehealth (10:49).Key advice from a mentor: “Your opinion matters, your perspective matters… If you don’t share your insights, the room loses the opportunity to hear your perspective” (13:11).Encouragement to leaders: use your voice, don’t stay quiet (20:14).Supporting Small Healthcare BusinessesTelemedicine can create access benefits for small healthcare businesses and practices, including in rural communities (18:03).Suggests utilizing Telehealth Resource Centers for best practices and models (18:30).Book & Resource Recommendations"Crucial Conversations: Tools for Talking When Stakes Are High" by Stephen Covey (21:09)"The Survival Guide" (on dealing with difficult people and conversations) (21:27)Looking AheadSuleima Salgado is excited about expanding telemedicine’s maternal, infant, and child health applications (23:17), and personal growth through the Leadership Gwinnett program (22:33).Connect with Suleima SalgadoLinkedIn: https://www.linkedin.com/in/suleimasalgado/ Website: gpth.orgNotable Quotes"Telehealth’s intent was to reduce barriers, improve health outcomes, create more efficient patient-centered systems..." – Suleima Salgado (15:26)"If you don’t like it anymore or it just doesn’t suit you, do something different." – Suleima Salgado (11:09) Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency  Start Now: Lean Six Sigma Readiness AssessmentThank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

    28 min
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5
out of 5
55 Ratings

About

Welcome to the Excellence In Healthcare Podcast—the premier podcast for healthcare leaders committed to building high-performing organizations and creating lasting impact for the patients, teams, and communities they serve. Hosted by Jarvis T. Gray, healthcare strategist, executive coach, and Founder of Healthcare Excellence Advisors, this show explores the leadership, strategy, operational excellence, and innovation practices that drive sustainable healthcare transformation. Each episode features conversations with healthcare executives, industry experts, innovators, and transformation leaders who are navigating the complex challenges facing healthcare today. Together, we uncover practical strategies, proven frameworks, and real-world lessons that help organizations align people, priorities, and processes to achieve measurable results. Whether you're a CEO, COO, CNO, physician leader, quality executive, department director, healthcare entrepreneur, or emerging leader, you'll gain actionable insights to strengthen leadership, accelerate execution, improve performance, and build a culture of excellence. Topics include: • Leadership Excellence and Organizational Culture • Strategic Planning and Execution • Operational Excellence and Performance Improvement • Healthcare Innovation and Artificial Intelligence • Workforce Engagement and Leadership Development • Quality, Safety, and Patient Experience • Rural and Community Healthcare Transformation • Healthcare Entrepreneurship and Growth Strategies • Change Management and Organizational Transformation • Future Trends Shaping Healthcare At Healthcare Excellence Advisors, we believe that better healthcare starts with better leadership. This podcast serves as a platform to share ideas, amplify best practices, and showcase the leaders who are shaping the future of healthcare. Join us each week as we explore what it truly takes to achieve excellence in healthcare and build organizations that thrive in an increasingly complex world. Because better healthcare starts with better leadership.

Information

  • Creator
    Jarvis T. Gray
  • Years Active
    2019 - 2026
  • Episodes
    265
  • Rating
    Clean
  • Copyright
    © 2026 The Quality Coaching Company, LLC
  • Show Website
    Excellence In Healthcare Podcast

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