Sales Training. Close It Now!

Sam Wakefield
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Closing sales in home services can feel overwhelming and high-pressure. In every episode, we break down the key components of a successful sales conversation and guide you all the way to the close. From building a winning appointment structure to overcoming real-world objections, we cover it all. Whether you’re brand new or a seasoned pro, this show is your blueprint for selling with confidence and clarity.

  1. Jul 3

    Your Website Is Either Closing Deals or Losing Them — Which Is It? | Lisa Forrest, Contractor Commerce

    You're right on both counts. The research said 100-200 words for Apple/Spotify but that's the minimum floor, not the target. Looking back at the FM Hero episode, the show notes were substantially longer and more detailed. Let me rewrite: Lisa Forrest of Contractor Commerce joins Sam Wakefield to break down why home service contractors who show pricing online are closing more deals, winning better clients, and building websites that actually work for them around the clock. Lisa spent five years as a territory manager at Lennox before joining Contractor Commerce, where she has spent four years watching contractors transform their online presence into a legitimate revenue engine. The data is no longer supposition. It is proven. 70% of homeowners prefer a contractor who shows pricing online. Only 31% of contractors are doing it. The gap between those two numbers is where your competitors are winning business that should be yours. This conversation covers HVAC, plumbing, electrical, garage doors, roofing, windows, pools, and more. If you own or run a home services company, this one is worth your full attention. In this episode: Why showing prices online raises your close rate instead of killing itHow 45% of homeowners who get an online estimate convert to an in-home appointmentWhy contractor commerce leads close at 65% and higherHow to use your website to capture intent-ready buyers during the off seasonThe difference between transactional and relational selling in home servicesHow contractors are buying their commercial clients subscriptions to lock in service agreementsGood, better, best online pricing and how to present it without killing the conversationVersion 3: how homeowners can now go from first click to deposit without a single phone callWhy your website must be mobile optimized or you are already losing dealsThe "and not or" mindset around online leads versus traditional lead sourcesHow to turn online pricing from a cost on your website into a profit centerWhy the home services buyer has changed since the pandemic and what to do about itThe intent data opportunity most contractors are completely ignoringWhat happened when a 50-year-old Charlotte HVAC company started using Contractor Commerce and got into doors they had never been in beforeWhy authenticity and relational selling are the foundation of every close, online or in person Connect with Lisa Forrest: Website: https://www.contractorcommerce.com Email: lforrest@contractorcommerce.com LinkedIn: Lisa Forrest Connect with Sam Wakefield: Website: https://www.closeitnow.net Email: sam@closeitnow.net Instagram: @therealcloseitnow Facebook: https://www.facebook.com/samuel.l.wakefield LinkedIn: https://www.linkedin.com/in/closeitnow/ Join the Community: https://www.facebook.com/groups/closeitnow Summer Sales Surge 2026: Four-series live virtual training, July through October. Full bundle $1,497. hvacsalesjumpstart.com/complete-1497 Leave a review: https://g.page/r/CbfnnDqTCwQdEAE/review

    1h 9m
  2. "Who Is You?" - Refrigerant Responsibility & EPA Rules with Les Rhynard & Adam Dykstra

    Jul 1

    "Who Is You?" - Refrigerant Responsibility & EPA Rules with Les Rhynard & Adam Dykstra

    Every ounce of refrigerant you leave behind is money you bought and threw in the trash. Most HVAC and home services companies have no idea how much refrigerant they're actually losing, what it's costing them, or that the EPA already has the authority to come after them for it. Not someday. Now. Sam sits down with Les Rhynard and Adam Dykstra, co-founders of FM Hero and the former founders of Rapid Recovery, the world's largest refrigerant recovery company. These guys have been in the trenches of refrigerant management since the mid-90s, and what they're seeing coming in 2029 should have every contractor paying close attention. Key Teaching Points: The regulatory burden is real, and "who" is you. Every person who touches refrigerant, from the technician to the contractor to the equipment owner, carries individual liability. The EPA clarified this in 2018-2019 and they've been enforcing it since. The Kroger case set the precedent. One hundred two and a half million dollars. Most of that wasn't fines; it was forced equipment upgrades. The fine per day per violation is calculated at $124,000. Even if you never see a number that big, losing your certification is on the table too. The heel in a disposable cylinder is not nothing. On average, nearly a pound of refrigerant stays in every can that gets thrown out. At current market pricing of $2.00 to $3.50 per pound retail, two pounds per cylinder adds up fast across a fleet of technicians. Paper logs never worked and never will. FM Hero built a mobile app around how technicians actually work, not around what compliance officers wished they would do. Scan the unit, tap through the workflow, done in about a minute. The app is free for technicians. 2029 is not a drill. The volume of 410A available to the market gets cut in half. The US recovery-to-reclaim rate is 3%. Japan runs 44%. There are currently zero SNAP-approved drop-in replacements for 410A. The only supply source is recovered refrigerant from the units already in the field. The opportunity for contractors: go into a commercial building, show the equipment owner what they don't know about their compliance burden, offer to manage it for them, and lock in the service agreement. Compliance becomes a profit center, not a cost. Every ounce counts. Download FM Hero at fmhero.com or search FM Hero in the Apple App Store or Google Play. Free compliance guides are also available at fmhero.com, no email required. Work with Sam: Website: https://www.closeitnow.net Coaching and training: https://www.closeitnow.net/coaching Facebook group: https://www.facebook.com/groups/closeitnow Email: sam@closeitnow.net Summer Sales Surge 2026: Four-series live virtual training, July through October. Full bundle $1,497. hvacsalesjumpstart.com/complete-1497 Leave a review on Apple Podcasts or Google to help more contractors and salespeople find this show. Google Review Link: https://g.page/r/CbfnnDqTCwQdEAE/review

    1h 21m
  3. If You Can't Lead One, You Can't Lead Any" - The 360° Extreme Ownership Framework

    Jun 5

    If You Can't Lead One, You Can't Lead Any" - The 360° Extreme Ownership Framework

    Do you feel micromanaged right now? Your boss breathing down your neck? Asking for more details, more plans, more updates? You're probably thinking it's a boss problem. But Sam's going to tell you something that might sting: it's not your boss. It's you. And before you tune out, hear him out—because this applies at every level. Whether you're a salesperson with no team, a manager with a team, or an owner with leadership above you, the root cause is the same. Sam's lived by one principle for twenty-five years: Leader of one, leader of many. If you can't lead one, you can't lead any. And if you're feeling micromanaged, the person you're failing to lead is yourself. In this episode, Sam breaks down the three hundred sixty degree Extreme Ownership Framework and shows you exactly why you're being micromanaged and how to fix it. Key Teaching Points: The problem isn't your boss. It's extreme ownership and upstream communication. Two main categories: salesperson or technician with no team below, or manager with team below and leadership above. The three hundred sixty degree framework: lead up to your boss, lead across to your peers, lead down to your team. Layer one: the salesperson or technician. You're not taking ownership of your role. You're not communicating proactively. Layer two: the manager. You haven't taken extreme ownership of alignment with leadership above. You don't have a clear understanding of what success looks like to them. Layer three: all levels. The framework works everywhere. The One Three One Framework: Never take a problem to your manager without three ideas to solve it. Problem plus three solutions, then suggest the one you think is right. This develops trust. Real Example: Christian Stevens got a sixteen thousand dollar sale on his first appointment after training. He was four thousand dollars higher than the previous quote because he asked more questions and gained trust. The Fix: Take extreme ownership. Show them you've got it. Communicate proactively. Don't wait for them to ask. Send a text immediately after an appointment. Here's what happened. Here's the outcome. Tell them the story. Proactive communication stops micromanagement. Once they see you're on top of it, they have no reason to micromanage you anymore. Work with Sam: Website: https://www.closeitnow.netCoaching and training: https://www.closeitnow.net/coachingFacebook group: https://www.facebook.com/groups/closeitnowEmail: sam@closeitnow.net HVAC Sales Jumpstart 2026: Live training every Monday night, seven PM Central, starting July first. Forty-five minutes to an hour of content plus question and answer. Recorded for life. Success happens at the speed of implementation. One concept per week that you can execute immediately. Go to hvacjumpstart.com Summer Sales Surge Series 2026: Four series live virtual training June through September. Fourteen ninety-seven dollars full bundle. salesurgebundle.com Three Ways to Work with Sam: One: On-site training. Half-day classroom plus half-day ride-alongs with your team. Two: Virtual training. Same frameworks, delivered remotely for teams or individuals. Three: The Build. Company scaling partnership with Doug C. Brown. You built the revenue. We help you build the business. Key Principle: Leader of one, leader of many. If you can't lead one, you can't lead any. If you're being micromanaged, the person you're failing to lead is yourself. Leave a review on Apple Podcasts or Google to help more contractors and salespeople find this show. Google Review Link: https://g.page/r/CbfnnDqTCwQdEAE/review

    36 min

  4. May 29

    $45K to $150K/Month in 90 Days - How Sam & Doug Scaled This Plumbing Business

    This is how you scale a contracting business without burning yourself out. Sam Wakefield and Doug C. Brown just became business partners. Sam's been training contractors on sales and systems for years. Doug took Tony Robbins' sales team from seventeen point eight percent close rates to forty-three point two percent in four months. He's worked with ClickFunnels, E-Myth, and dozens of trades companies. When they combined forces? Exponential results. In this episode, you'll see exactly how we scaled a plumbing business from forty-five thousand dollars per month to one hundred fifty thousand dollars per month in ninety days. That's three times revenue in a quarter. But here's where it gets good. When Doug looked at the numbers, he cut the plumber's expenses in half. Then we added process around everything. And within two and a half weeks into the month, this guy had his best sales day, best sales week, and was on track for his best month ever. That's revenue growth plus expense reduction plus process improvement happening at the same time. How We Scaled This Plumbing Business: Step one: revenue growth through sales training and systems. Step two: expense restructuring and profit optimization. Step three: process implementation around everything. Result: triple the revenue in ninety days, cut expenses in half, best month ever by week two point five. The Formula: Money in minus money out equals result. That result equals the owner's quality of life. If you improve both sides of that equation at the same time, you transform the owner's life. Key Teaching Points: Why most contractors build the business on their own backHow to get it off your back through process and systemsThe axiom: success happens at the speed of implementationNinety percent of your time should be spent selling when growing to your first millionBut selling at a profit, that's the differenceSam's strength: revenue growth, sales frameworks, communicationDoug's strength: expense reduction, profit margins, process, efficiencyTogether: exponential growth contractors never thought possibleThe right tool at the right time, why most people fail with softwareMost contractors buy wrong tools at the wrong time or right tools at the wrong timeSoftware doesn't fix broken business fundamentalsNo magic bullets in businessDigitized follow-ups and AI call centers are distractions if the timing is wrongWhy random tools and software waste contractor's moneySame concepts apply whether you're two hundred K or two hundred million in revenueBut your focus changes at each stageRussell Brunson was Doug's student at Tony Robbins before ClickFunnelsDoug's credentials: Tony Robbins, ClickFunnels mentor, E-Myth, trades companiesRevenue growth without profit improvement equals owner crushedProfit improvement without revenue growth equals leaving money on the tableYou need both at the same time with proper processThe synergy of growing revenue, cutting expenses, and adding systems simultaneously Real Results from This Episode: Virginia plumber, forty-five thousand dollars per month in sales. After ninety days with Sam's training, one hundred fifty thousand dollars per month. Then Doug restructured the expenses, cut them in half. Then we added process. Week two point five into the month, best sales day ever, best week ever, best month ever. And that's just the beginning because we're still implementing. Work with Sam & Doug: Website: https://www.closeitnow.netCoaching and training: https://www.closeitnow.net/coachingFacebook group: https://www.facebook.com/groups/closeitnowEmail: sam@closeitnow.netGoogle Review: https://g.page/r/CbfnnDqTCwQdEAE/review The Build - Company Scaling Partnership: This is the new offering from Sam and Doug. Not just sales training. Not just profit optimization. Both. Together. You built the revenue. We help you build the business. Email sam at closeitnow.net to apply. Summer Sales Surge Series 2026: Live virtual training June through September. Monday nights seven PM Central. Fourteen ninety-seven dollars for the entire bundle. Email sam@closeitnow.net or visit salesurgebundle.com Three Ways to Work with Sam: One: On-site training. Half-day classroom plus half-day ride-alongs with your team. Two: Virtual training. Same frameworks, delivered remotely for teams or individuals. Three: The Build. Company scaling partnership with Doug C. Brown. You built the revenue. We help you build the business. Next Week: Leader of One, Leader of Many Leave a review on Apple Podcasts or Google to help more contractors find this show. Google Review Link: https://g.page/r/CbfnnDqTCwQdEAE/review

    36 min
  5. Comfort Advisor vs Selling Technician - The Journey, Pros, Cons, and What You Need to Know

    May 23

    Comfort Advisor vs Selling Technician - The Journey, Pros, Cons, and What You Need to Know

    Christian Moore is one of the few people who's been wildly successful in BOTH roles. Comfort advisor at a 52 million dollar company. Project manager at a 2.5 million dollar company. Now selling technician at Cowboys AC in San Antonio. He's lived both sides. And in this episode, he breaks down the pros, cons, differences, and what nobody tells you about each role. If you've ever thought about moving from tech to sales, or from sales back to tech, this episode is for you. In This Episode: Christian's journey: 52 million dollar company to 2.5 million dollar company to Cowboys ACWhy he left after the PE acquisition (got the ick)Project manager vs comfort advisor: the real differencesComfort advisor: marketed leads only, fighting to establish credibility from scratchSelling tech: rapport already built, homeowners are grateful you showed upThe midnight install story: crew arrived at 11:45 PM, complete system installed by morningHow same-day same-night installs close deals on service aloneWhy Christian replaced his own 7-year-old AC (coil leak at 6 years, compressor at 7)The role-play: how to present options on a 9-year-old system with zero charge"I don't want you to hate me" - normalizing the replacement conversationSitting in silence for 20 minutes while they decideThe triple takeaway close: "Are you sure? Going once, going twice, last call"Why he tries to UNSELL it at every step"You do not get the right to tell me I never informed you" - the directness selling techs can useDoctor analogy: if your doc said "your blood pressure is fine-ish" and you had a heart attack 6 weeks later, that's malpracticeHow many techs are committing malpractice in homes every day by not being directPrescription without diagnosis is malpracticeThe advantage of comfort advisor: navigate higher level conversationsThe disadvantage: fewer leads (homeowners want "fix it first" mentality now)The advantage of selling tech: opportunities everywhereThe disadvantage: if you're not trained in communication, you grab low-hanging fruit and leave help on the table Key Differences: Comfort Advisor: Marketed leads only, homeowner doesn't know you from Adam, fight to establish credibility from scratch, higher level conversations, full presentation every time Selling Technician: Service calls and tech turnovers, rapport already built by the tech who sold you coming out, homeowners are grateful you showed up, let your hands do the credibility work, self-narrate the diagnostic (this is good, this is not good), show your work as you go, can be very direct The Midnight Install: Client concern. 9-year-old system. Zero charge. No warranty because it was never registered. Christian presents four options at 9:30 PM. Homeowner chooses Option 4 (full replacement with zoning). Crew arrives at 11:45 PM. Complete install by morning. Cowboys AC runs 24 hours a day, 7 days a week. If you have a need, they're there. Christian is out past midnight at least once a week because on the way home, someone has a problem. The question for owners: If a company moved into your market and operated like that, what would happen? Or flip side: if YOU operated like that, how much market share would you take? The Role-Play (9-Year-Old System, Zero Charge): "From my diagnostic tonight, there's zero charge in this system. We have a leak somewhere. We can do a pressure test, pump it full of nitrogen, isolate the problem, get pricing. But remember earlier when I told you the last company never registered the warranty? Everything is out of pocket. You said you replaced the coil 3 years ago for 3 thousand dollars cash. The last thing I want is for you to hate me, but whatever the repair is, you don't get that money back when the next thing fails. The other option, and I don't want you to hate me for it because this system's only 9 years old, is updating this to have full brand new warranties, installed correctly. Earlier you said it comes down to taking care of your grandchildren who are differently abled and need conditioned air. I don't know the turnaround time on the fix because we haven't isolated it yet. But the fastest thing to give you peace of mind is resetting this from the ground up. Totally up to you. Just let me know how I can help." Work with Sam: Website: https://www.closeitnow.netCoaching & Training: https://www.closeitnow.net/coachingFacebook Group: https://www.facebook.com/groups/closeitnowEmail: sam@closeitnow.net Summer Sales Surge Series 2026: Live virtual training June through September. Monday nights 7 PM Central. 1497 dollars for the entire bundle. Month one will pay for the entire summer. Email sam at closeitnow.net or visit salesurgebundle.com 3 Ways to Work with Sam: On-Site Training - Half-day classroom plus half-day ride-alongs with your teamVirtual Training - Same frameworks, delivered remotely for teams or individualsThe Build - Company scaling for HVAC and home services owners. You built the revenue. We help you build the business. Finding 15 to 20 percent of revenue sitting in your company that should have gone to your bottom line. Connect with Christian Moore: Cowboys AC - San Antonio, Texas Next Week: Leader of One, Leader of Many Leave a review on Apple Podcasts or Google to help more salespeople and contractors find this show. Google Review Link: https://g.page/r/CbfnnDqTCwQdEAE/review

    1h 25m
  6. The Parallel Universe Closing Tool - How to Get Past "I Need to Think About It"

    May 12

    The Parallel Universe Closing Tool - How to Get Past "I Need to Think About It"

    How many times have you been in an appointment where everything was going great, and then they hit you with one of these: "I need to talk to my spouse." "This is a big decision. I need to think about it." "I'm getting three quotes. I'll let you know." And you just... freeze. You don't want to be pushy. So you say, "Yeah, totally understand. Take your time." And then you leave. And you never hear from them again. Here's what's happening: You hit a moment of hesitation, and instead of getting past it, you just accepted it as the end of the conversation. But there's a tool—a really simple tool—that most people don't talk about. When you use it correctly, it lets you step into a parallel universe, get past the hesitation, and come right back to reality without being pushy or weird. It's called the hypothetical. And Sam breaks down exactly how to use it. In This Episode: The moment you freeze when they say "I need to think about it"Why most salespeople just accept hesitation as the endThe parallel universe concept: step in, get past the hump, step back outThe hypothetical is a backup tool, not what you lead withExample 1: "I need to talk to my spouse" - Hypothetically, if they were sitting right here, what would you tell themExample 2: "I'm getting three quotes" - Hypothetically, why did you call us specificallyExample 3: "This is too expensive" - Separate the what from the how (would you want it if money wasn't an issue)Example 4: "I need to think about it" - Hypothetically, if you woke up tomorrow and this was already done, what would that feel likeGet them to tell you what they're actually thinking, not what fear is telling themStep back out of the hypothetical and into reality: So it sounds like you're leaning toward Option 2Three mistakes: using it too early, staying in it too long, using it to manipulatePeople don't want to sit in hesitation, they want clarityThe hypothetical gives them clarity without feeling pushed Real Result: Lyndon from Wheat and Sons in Maryland, second week in the field, first appointment of the day: 27 thousand dollar close with a for sale sign in the front yard. He didn't prejudge. He offered everything to everyone every time. He did the process. They said I want that one. Done. The Framework: When they say: "I need to talk to my spouse" Wrong way: "Yeah, totally understand. Take your time." Then you leave and never hear from them again. Right way: "Totally get it. Hypothetically, if your spouse were sitting right here next to you right now, and they said, what do you think we should do, what would you tell them?" What happens: They tell you what they actually think. Not what fear is telling them. You get back into a real conversation. Then step out: "Okay, great. So it sounds like you're leaning toward Option 2. Let's talk about that." Three Mistakes: Mistake 1: Using it too early. Don't lead with it. It's a backup tool for when you hit resistance. Mistake 2: Staying in it too long. It's a detour. Step in, get past the hump, step back out. Mistake 3: Using it to manipulate. This helps them get past mental roadblocks, not pressure them into buying something they don't want. If you use it to manipulate, it backfires and you feel gross. Work with Sam: Website: https://www.closeitnow.netCoaching & Training: https://www.closeitnow.net/coachingFacebook Group: https://www.facebook.com/groups/closeitnowEmail: sam@closeitnow.net Summer Sales Surge Series 2026: Live virtual training June through September. Monday nights 7 PM Central. Deep dive into a different component of the sales process each month. 1497 dollars for the entire bundle. Month one will pay for the entire summer. Email sam at closeitnow.net or visit salesurgebundle.com 3 Ways to Work with Sam: On-Site Training - Half-day classroom plus half-day ride-alongs with your teamVirtual Training - Same frameworks, delivered remotely for teams or individualsThe Build - Company scaling for HVAC and home services owners. You built the revenue. We help you build the business. Finding 15 to 20 percent of revenue sitting in your company that should have gone to your bottom line. Next Week: Stop Giving Them Everything - Why Less Is More in Your Presentation. Most people think the more options they give, the better. But more options actually make it harder to buy. There's a point of diminishing returns. Sam shows you exactly why. Leave a review on Apple Podcasts or Google to help more salespeople find this show. Google Review Link: https://g.page/r/CbfnnDqTCwQdEAE/review

    23 min
  7. She Tripled Her Family's HVAC Business - Now She's Fixing Everyone Else's Marketing

    May 4

    She Tripled Her Family's HVAC Business - Now She's Fixing Everyone Else's Marketing

    This episode is different. Crystal Williams didn't study marketing in some classroom and decide to sell services to contractors. She was born into the trades. Her grandfather, father, and brother all built and ran McWilliams Heating, Cooling and Plumbing in East Texas. She grew up in the business. When she took over marketing, she tripled their annual sales. Then she realized most contractors are getting terrible marketing advice from people who have never worn a tool belt. So she started Lemon Seed Marketing with partner Emily Fleniken to fix it. Sam sits down with Crystal to break down what most contractors get wrong about marketing, why branding is way deeper than a logo and van wrap, and how to stop throwing money at shiny objects that don't move the needle. In This Episode: Why Sam only interviews people he knows and trusts nowCrystal tripled her family's HVAC business before starting Lemon Seed MarketingThe biggest miss: branding goes way deeper than a logo and van wrapAI logos scream out within three seconds - they have no depthBrand first, strategize afterwards (not the other way around)Strategy versus plan: anyone can give you a plan, but how does it all work togetherShiny object syndrome: you look up and have five companies doing the same thingMarketing gets none of the accolades but all the blameThree steps before creating anything: audit what you're doing, build ideal avatar, competitive analysis for positioningDoctor analogy: he takes your family history before prescribing diabetes medicineMost contractors are entrepreneurial operators, not marketers (either too controlling or too ADD to let it work)If you're booked three weeks out, that's not a flex - that's pissing off customersWhoever shows up on weekends and at night wins the gameMarketing hierarchy: brand, social media, website first (foundation), then Google Local Services, then direct mail, then mass mediaDirect mail performs better when people already trust your brandMass media requires longer flight dates and stronger budgets or you're spreading too thinAI answering services: cool idea, terrible execution when you go cold turkey from three CSRs to all AI overnightPretty websites don't sell systems - prioritize conversion and ease of use over aestheticsGo High Level for websites: run from that Crystal's Two Immediate Action Steps: Step 1: Start posting on social media three to four times a week - pictures of your team, your trucks, your warehouse, behind the scenes content from your actual location Step 2: Fill out your Google Business Profile completely and post to it weekly - before and afters, technician spotlights, community involvement The Marketing Hierarchy: Foundation (do this first): Brand, social media posting three to four times per week, website focused on conversion over pretty Layer 2: Google Business Profile filled out and posting weekly, Google Local Services Ads, directories cleaned up Layer 3 (only after foundation is solid): Direct mail with consistent strategy, mass media like billboards and radio with longer flights Work with Sam: Website: https://www.closeitnow.netCoaching & Training: https://www.closeitnow.net/coachingFacebook Group: https://www.facebook.com/groups/closeitnowEmail: sam@closeitnow.net 3 Ways to Work with Sam: On-Site Training - Half-day classroom plus half-day ride-alongs with your teamVirtual Training - Same frameworks, delivered remotely for teams or individualsThe Build - Company scaling for HVAC and home services owners. You built the revenue. We help you build the business. Finding 15-20 percent of revenue sitting in your company that should have gone to your bottom line. Connect with Crystal Williams and Lemon Seed Marketing: Website: https://www.lemonseedmarketing.comEmail: crystal@lemonseedmarketing.comPodcast: From the Yellow ChairSpecial Offer: Mention Close It Now in your onboarding form and get 250 dollars off Crystal Williams is the co-founder of Lemon Seed Marketing, a full-service brand strategy agency for skilled trades. She tripled her family's HVAC business as marketing director before founding Lemon Seed with Emily Fleniken in 2020. Service World's Woman of the Year 2018, Top 40 Under 40 by AHR News. Secretary on Women in HVACR executive board. Crystal's Family Businesses: McWilliams HVAC - Sailor Mac mascot named after her grandfather who started the business in 1974 after retiring from the Navy Spot On Pest Control - Johnny the Ladybug mascot named after her grandfather Johnny who committed suicide in 2014, supports suicide awareness and life after suicide Rufus Roofing - Rufus the Armadillo with a back made of roofing shingles Leave a review on Apple Podcasts or Google to help more salespeople and contractors find this show. Google Review Link: https://g.page/r/CbfnnDqTCwQdEAE/review

    1h 12m
  8. Stop Tripping Out About Your Appointments - The 6-Year-Old in a Batman T-Shirt

    Apr 24

    Stop Tripping Out About Your Appointments - The 6-Year-Old in a Batman T-Shirt

    How much time do you spend actually doing the work of sales versus how much time do you spend tripping out about the appointment? Be honest. You're driving to the appointment, mentally role-playing every possible scenario. What if they say this? What if they ask about that? What if they don't like me? What if the price is too high? What if they already got three quotes? You're rehearsing responses. Building entire conversations in your head. Catastrophizing outcomes that haven't even happened yet. And by the time you knock on the door, you're exhausted. Not because you did the work. But because you tripped out about doing the work. Here's the truth: Most of your sales anxiety doesn't happen during the appointment. It happens between appointments. And if you could solve that anxiety, sales would become exponentially easier. Sam breaks down the framework that sounds ridiculous but works every time: The courage of a six-year-old in a Batman t-shirt. In This Episode: Most sales anxiety happens between appointments, not during themYou're mentally exhausted before you knock on the doorAnxiety kills confidence—and confidence is what homeowners buyThe 6-year-old framework: unaffected by responses, asks clarifying questions, takes people at their wordScenario: "I got two cheaper quotes" (defensive spiral vs curious clarifying question)Marry the process, divorce the outcome—control what you can controlKids don't worry about being liked, don't rehearse conversations, don't catastrophizePresence is what confidence looks like The Framework: Without childlike courage (before appointment): "What if they're price shoppers? What if I mess up? What if they don't trust me?"Knock on door already defeated, anxious, mentally exhausted With childlike courage: "I'll find out what's wrong, show them what I found, help them decide""If they want my help, great. If not, that's fine too"Zero attachment to outcome—homeowner feels your confidence When they say "I got two cheaper quotes": Without courage: "Oh no, I'm screwed. I should lower my price"With courage: "Interesting. What did they find? What was included?" (Unaffected, curious) Work with Sam: Website: https://www.closeitnow.netCoaching & Training: https://www.closeitnow.net/coachingFacebook Group: https://www.facebook.com/groups/closeitnowEmail: sam@closeitnow.net Summer Sales Surge Series 2026: Live virtual training June through September. One night a week through busy season. One guy tripled his revenue. Another doubled his income. Another doubled his close rate. Email sam@closeitnow.net for details. 3 Ways to Work with Sam: On-Site Training - Half-day classroom plus half-day ride-alongs with your teamVirtual Training - Same frameworks, delivered remotely for teams or individualsGrowth Catalyst - Find 15 to 20 percent revenue hidden in your company that should have gone to your bottom line Next Week: Going for the No - Why Most Salespeople Waste Time Being Nice. Stop prolonging conversations that should have ended five minutes ago. Leave a review on Apple Podcasts or Google to help more salespeople find this show. Google Review Link: https://g.page/r/CbfnnDqTCwQdEAE/review

    31 min
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4.7
out of 5
94 Ratings

About

Closing sales in home services can feel overwhelming and high-pressure. In every episode, we break down the key components of a successful sales conversation and guide you all the way to the close. From building a winning appointment structure to overcoming real-world objections, we cover it all. Whether you’re brand new or a seasoned pro, this show is your blueprint for selling with confidence and clarity.

Information

  • Creator
    Sam Wakefield
  • Years Active
    2019 - 2026
  • Episodes
    292
  • Rating
    Clean
  • Copyright
    © Copyright 2019-2025 Sam Wakefield | All rights reserved
  • Show Website
    Sales Training. Close It Now!

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