Retail Remix

Retail TouchPoints
  • 4.9 (9)
  • BUSINESS
  • UPDATED WEEKLY

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

  1. 6D AGO

    The New Rules of DTC: How AquaSonic Became a Multi-Channel Powerhouse

    DTC success used to hinge on cutting out the middleman. Today, the real growth opportunity is knowing how to show up everywhere customers shop. In this episode of Retail Remix, host Nicole Silberstein speaks with Arsalan Rahbarpoor, Founder and CEO of AquaSonic, about how he built an Amazon-native oral care brand that now sells across Walmart, Target, Walgreens, Best Buy and TikTok Shop. Arsalan shares how AquaSonic disrupted a legacy-dominated category with premium design, accessible pricing and a sharper read on consumer demand — and why consistency, packaging and operational planning became critical as the brand expanded into national retail. Key Takeaways How AquaSonic identified white space in oral care by combining premium design with accessible pricing;  Why launching on Amazon was foundational to AquaSonic’s future multi-channel success;  What changed when the digital-native brand expanded into brick-and-mortar;How TikTok Shop creates a different kind of discovery-driven opportunity than Amazon or brick-and-mortar retail; What the success of AquaSonic says about consumers’ increased interest in wellness and their new expectations for the category; and  Why AquaSonic is expanding beyond oral care into broader health, wellness and everyday essentials.  Related Links Explore AquaSonic’s oral care products and wellness essentialsGet more retail industry insights from Retail TouchPointsSubscribe and catch up on all episodes of Retail Remix

    19 min

  2. MAY 11

    AI-Powered Pricing: The Future of Retail — or a Friction Point?

    In an era of tariff swings, rising costs and AI-powered deal hunting, pricing has become one of the most complex (and consequential) levers in retail. In this episode of Retail Remix, host Nicole Silberstein speaks with Revionics’ Matt Pavich about how retailers are using AI-driven pricing to stay competitive without eroding consumer trust. Matt breaks down the difference between dynamic pricing and surveillance pricing, explains why the best retailers use AI to listen more closely to customer behavior rather than exploit it, and shares what guardrails are essential if brands want to move faster on price while still keeping shoppers on their side. Key Takeaways Why ongoing disruption, from COVID to inflation to tariffs, has made AI pricing tools a competitive necessity for retailers;  Why the healthiest pricing strategies combine proactive planning with the ability to react quickly when the market shifts;  The critical distinction between dynamic pricing and surveillance pricing, and why consumers view them very differently;  How retailers can use aggregated customer behavior, not personal data, to set smarter prices and promotions; and  Why pricing agility, strong guardrails and a healthy dose of curiosity will define the most successful retail organizations in the years ahead.Related Links Learn more about Revionics and AI-powered retail pricing solutionsRelated reading: Exclusive Q&A: Why Retailers Should Leverage the Power of Dynamic PricingGet more retail industry insights from Retail TouchPointsSubscribe and catch up on all episodes of Retail Remix

    30 min

  3. MAY 4

    Calling BS in the Sauce Aisle: How One CPG Brand is Taking on Big Food

    If you’ve ever stood in the grocery aisle staring at a wall of “clean,” “natural” or “better-for-you” labels and wondered what any of it actually means, you’re not alone. In this episode of Retail Remix, host Nicole Silberstein speaks with Anna Vocino — actor, comic, cookbook author and founder of Eat Happy Kitchen — about what it really takes to build a clean-label CPG brand in a market dominated by food giants. Anna shares how her celiac diagnosis set her on a hunt for better-for-you foods that has evolved into a thriving food business and why breaking into grocery requires far more than a great-tasting product (although that matters). From label confusion and ingredient trickery to slotting pressure, promo costs and the realities of wholesale expansion, this conversation offers a candid look at what it takes to build a mission-driven food brand from the ground up. Key Takeaways How Anna turned her personal health journey into cookbooks, a podcast and the growing CPG brand Eat Happy Kitchen;  Why building a clean-label food brand means constantly pushing back against misleading ingredient claims and grocery aisle “trickery”;  How to navigate the challenge of not just getting on shelves but staying there by driving trial and managing margin pressure;  Why Anna’s direct-to-consumer community remains essential for the brand even as it expands to more than 1,300 retail doors; andWhat Anna’s background in acting and comedy has taught her about pitching, negotiating and surviving the “Walmart wince.”PLUS…Stick around to the end to hear the voice Anna would give one of her best-selling products.  Related Links Explore Eat Happy Kitchen’s sauces, spices and snacksRelated reading- Small Business, Big Ideas: Eat Happy Kitchen’s Recipe for Breaking into a Crowded MarketGet more retail industry insights from Retail TouchPoints\Subscribe and catch up on all episodes of Retail Remix

    38 min

  4. APR 27

    Selling Memory at Scale: Pandora’s Digital Transformation Story

    Most people know Pandora for its iconic charms, but far fewer realize the company is the largest jewelry brand in the world by volume — producing more than 100 million pieces a year. In this episode of Retail Remix, host Nicole Silberstein speaks with David Walmsley, Chief Digital and Technology Officer at Pandora, about how the brand is modernizing its business without losing sight of what it really sells: memory, connection and emotion. David shares how Pandora’s Program Phoenix transformation has helped turn around the business, why the company is investing heavily in digital and omnichannel infrastructure, and where AI is starting to unlock value across service, selling, forecasting and product design. Key Takeaways Why the company focused first on building stronger digital channels and stabilizing store tech before chasing bigger transformation bets; How Pandora is using AI in customer service today, and what the agentic future holds for the company;Why jewelry creates a more emotionally complex AI selling challenge than more functional categories; Where AI may have the biggest long-term impact at Pandora: design, service and operational automation; Why omnichannel success depends on brands — not customers — being the “glue” across digital and physical touchpoints; andHow to avoid the tech pitfall of “platformitis.”Related Links Explore Pandora’s jewelry collections and gifting experienceRelated reading: How Data and Tech Power Jewelry Brand Pandora’s Mission to ‘Give a Voice to People’s Loves’Get more retail industry insights from Retail TouchPointsSubscribe and catch up on all episodes of Retail Remix

    26 min

  5. APR 20

    How Whatnot Made Live Shopping Click in America

    After years of hype around live shopping in the U.S., Whatnot looks like it might be one of the first companies to truly make the model stick at scale. In this episode of Retail Remix, host Nicole Silberstein speaks with Whatnot’s VP of Categories and Expansion Armand Wilson about why the platform’s community-first approach is resonating with Western consumers. Armand explains how Whatnot evolved from a collectibles marketplace built around trust into a live shopping platform spanning hundreds of categories — everything from trading cards to tomahawk steaks — and how live commerce creates a more human, transparent and personalized shopping experience than traditional ecommerce. Key Takeaways Why Whatnot’s model differs from live shopping in China and is built more around community and expertise than mass product pushing; How the platform grew to more than $8 billion in GMV in 2025, doubling year over year; Why trust, transparency and seller expertise are central to the Whatnot’s experience; How the platform’s algorithm blends social engagement signals and purchase intent to surface the right streams to the right buyers; Why categories like beauty and food are opening up new opportunities;  What makes a successful Whatnot seller (hint: it has more to do with business fundamentals than a sparkling personality, although that certainly helps); andWhy Armand believes 2026 could be the year live shopping goes mainstream in the U.S.  Related Links Explore live shopping on Whatnot and discover sellers across categoriesRelated reading: Gary V on the Shifting Landscape of Attention and the Death of Don Draper MarketingGet more retail industry insights from Retail TouchPointsSubscribe and catch up on all episodes of Retail Remix

    29 min

  6. APR 13

    Beyond the Doom Scroll: Why Brands Are Turning to Snapchat for Growth

    If you still think Snapchat is just for teenagers, you may be missing one of the most underappreciated growth channels in digital advertising. In this episode of Retail Remix, host Nicole Silberstein speaks with Sidharth Malhotra, Global VP of SMB at Snap, about why Snapchat is becoming an increasingly important platform for small- and mid-sized brands looking to acquire new customers. Sid explains how Snap’s nearly 1 billion-strong user community has matured into a high-spending audience, why the platform’s engagement patterns differ from that of other social channels and how advertisers are using everything from dynamic product ads to AR to drive measurable results. Key Takeaways How brands are using Snapchat to reach incremental audiences they may not be finding on TikTok or Pinterest; The benefit of the kind of active, “two-thumb” engagement that Snap encourages, as opposed to the passive scrolling on other platforms;Why Snap’s AR capabilities function like a “pocket fitting room” for brands of all sizes; What the “Hot Wheels problem” reveals about the limits of last-click attribution; How AI is helping level the playing field for SMBs, enabling them to “out-execute the Goliaths”; Why he believes chat-based commerce will be the next major frontier in performance marketing; and Important tips for nailing chat-based advertising.Related Links Learn more about Snap’s advertising solutions for brands and retailersRelated reading: L’Oreal Taps Snapchat for AR Hair Color Try-on in Walmart StoresGet more retail industry insights from Retail TouchPointsSubscribe and catch up on all episodes of Retail Remix

    32 min

  7. MAR 30

    Merchandising a Marketplace: The Magician Behind Etsy’s Curatorial Magic

    With more than 120 million listings and millions of active sellers, Etsy operates one of the most unique marketplaces in retail. But surfacing the right products for the right buyers requires more than algorithms alone. In this episode of Retail Remix, host Nicole Silberstein speaks with Mary Andrews, Head of Global Merchandising at Etsy, about how the company balances human insight and instinct with AI-driven discovery to curate a shopping experience that feels both personalized and culturally relevant. Mary shares how her team identifies emerging trends, translates cultural moments into shopping occasions and uses AI to scale those insights across Etsy’s massive inventory.  Key Takeaways How Etsy uses a combination of AI and human curation to translate cultural trends and buyer signals into an ever-changing slate of collections and experiences; Why AI will actually make human merchandisers even more valuable; Insight from Etsy’s early experiments using AI answer engines like ChatGPT and Gemini to expand product discovery; Lessons learned from working alongside Depop’s team of merchandisers, who have their finger on the pulse of Gen Z; How AI personalization is helping to amplify niche interests rather than homogenize the internet; and Why the future merchandiser will spend less time programming products and more time shaping taste and culture.  Related Links Explore Etsy and discover one-of-a-kind products from independent sellersRelated reading: Etsy, Shopify Among Early Partners for Microsoft’s Copilot CheckoutRelated reading: Etsy Debuts Ad Campaign in Bid to ‘Keep Commerce Human’Related reading: Ebay to Acquire Depop Resale Fashion Marketplace from Etsy Get more retail industry insights from Retail TouchPointsSubscribe and catch up on all episodes of Retail Remix

    23 min

  8. MAR 23

    Scaling With Soul: Beyond Yoga’s Playbook for Authentic Growth

    In the crowded activewear market, Beyond Yoga has built its brand around something deeper than product: comfort, body inclusivity and the belief that wellness should feel good — not unattainable. In this episode of Retail Remix, Nicole Silberstein speaks with Katie Babineau, CMO of Beyond Yoga, about how the brand has scaled its presence while staying rooted in the values that built its loyal community. From its cult-favorite Spacedye fabric to its long-standing commitment to body inclusivity, Beyond Yoga has focused on building trust with customers rather than chasing short-term trends, even as it evolves following its acquisition by Levi Strauss & Co. Key Takeaways How Beyond Yoga differentiates itself in the fast-growing premium activewear category; Why the brand’s “progress over perfection” philosophy resonates with today’s wellness-focused consumers; How the Seek Beyond brand platform guides both marketing strategy and internal culture; What the Levi’s acquisition has enabled in terms of infrastructure, scale and speed to market; Why real-life community experiences and brick-and-mortar expansion are central to the brand’s growth strategy; and How social-first storytelling and user-generated content are helping Beyond Yoga build deep, authentic connections with customers.  Related Links Explore Beyond Yoga’s activewear collections and brand storyRelated reading: Beyond Yoga Expands to East Coast with Connecticut Store DebutGet more retail industry insights from Retail TouchPointsSubscribe and catch up on all episodes of Retail Remix

    27 min
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Ratings & Reviews

4.9
out of 5
9 Ratings

About

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Information

  • Creator
    Retail TouchPoints
  • Years Active
    2020 - 2026
  • Episodes
    296
  • Rating
    Clean
  • Copyright
    © 2023 Retail TouchPoints
  • Show Website
    Retail Remix

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