Retail Unwrapped - from The Robin Report

The Robin Report

Welcome to Retail Unwrapped, a podcast from The Robin Report. Join Shelley E. Kohan as she shares insights and unpacks issues at the core of retail and consumer products. The conversations are lively and the opinions are honest. New episodes every Friday.

  1. EP 290: The Next Frontier: Agentic AI and Operations

    May 1

    EP 290: The Next Frontier: Agentic AI and Operations

    We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! AI isn’t just a use case; it's a new commerce channel and operating model designed to amplify loyalty economics. Agents will help customers personally through discovery, comparisons, purchase, and fulfilling their orders. So retail, which has always been shaped by that interface between the customer and the merchant, is experiencing epic change. Join Shelley, Roland Ehigiamusoe, Principal of Retail and Consumer Products + AI and Engineering and Saurabh Vijayvergia, Managing Director of Retail AI Strategy and Engineering at Deloitte Consulting, as they unwrap the future of the next level of customer engagement and operations through this structural change. Analysts are projecting a quarter of global ecommerce will be enabled by AI agents by 2030. The next advancements in agentics will be on the supply side; listen and learn what it will take for retailers to transform their operations with agent-ready data infrastructure. Hear it from the experts: Agent ecommerce will be won by retailers who stop asking how to use AI and start asking how to make sure AI chooses us. Special Guests: Saurabh Vijayvergia, Managing Director, Retail AI Strategy and Engineering, Deloitte ConsultingRoland Ehigiamusoe, Principal, Retail and Consumer Products + AI and Engineering | Deloitte Consulting LLPFor more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

    30 min
  2. EP 287: GLP-1 Is a Disruption Retailers Aren’t Ready For

    Apr 10

    EP 287: GLP-1 Is a Disruption Retailers Aren’t Ready For

    We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! The fastest-growing consumer behavior shift isn't driven by a trend, a digital platform, or a fickle generation: it’s a weight loss drug. GLP-1 adoption is accelerating so fast that Ozempic is outpacing iPhone adoption curves in the same timeframe.  Retailers (both grocery and apparel) are treating this trend as a passing diet fad. Join Shelley with Liza Amlani, Founder of Retail Strategy Group and Ali Furman, PwC's Consumer Markets Industry Leader as they challenge retailers to confront how to serve customers when body sizes change faster than the systems built to serve them. One outlook? Up to 400 million apparel units could be misaligned with actual demand by 2027, with retailers facing up to a $5 billion margin hit from oversized inventory, returns, and markdowns. Listen and learn why the GPT craze is an opportunity, not a transaction, for retailers who build trust with consumers whose bodies, wardrobes, and identities are all in flux. That loyalty will outlast the drug itself. Special Guests: Liza Amlani, Principal and Founder, Retail Strategy Group and Ali Furman, Consumer Markets Industry Leader, PwC For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

    34 min

Ratings & Reviews

4.6
out of 5
12 Ratings

About

Welcome to Retail Unwrapped, a podcast from The Robin Report. Join Shelley E. Kohan as she shares insights and unpacks issues at the core of retail and consumer products. The conversations are lively and the opinions are honest. New episodes every Friday.

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