The Modern People Leader: Forward-Thinking HR

The Modern People Leader
  • 5.0 (62)
  • Business
  • Updated Weekly

Listen to interviews with CHROs, Chief People Officers, and other work experts on how they're pioneering the way that we work. They share what's working, what's not, and how they've gotten to where they're at in their careers.

  1. 6 M&As Later: What this CPO has Learned (Nichole Viviani, Chief People, Culture & Change Officer at Global Payments)

    1h ago

    6 M&As Later: What this CPO has Learned (Nichole Viviani, Chief People, Culture & Change Officer at Global Payments)

    Nichole Viviani, Chief People, Culture and Change Officer at Global Payments, joined us on The Modern People Leader.  We talked about why culture makes or breaks M&A, how Global Payments aligned 27,000 people through “goals before roles,” and why leaders need to over-communicate through uncertainty. ----   Sponsor Links: 🔗 Learn more about Intuit QuickBooks Workforce at QuickBooks.com/workforce 🔗 Learn more about Tilt at hellotilt.com/mpl MPL Links: 🔗 Go sign up for MPL Build. ----   (04:27) Nichole’s Career Journey: From Commercial Leadership to HR & Change (09:10) The Global Payments Merger & Combining Leadership Teams in Five Months (13:36) Why Culture Makes or Breaks M&A (14:53) Why Transformation Should Never Have a Start and End Date (17:10) How to Keep What Made an Acquired Company Special (20:42) Why Culture Is So Often Misunderstood During M&A (24:11) Turning Company Values Into Behaviors and Non-Negotiables (25:06) Why Truly Uniting Two Cultures Can Take Three Years (27:42) Behind the Scenes of Global Payments’ Welcome Day (32:46) “Goals Before Roles”: Creating Focus Before the Org Structure Is Final (35:08) How 98% of 27,000 Employees Got Goals During Uncertainty (37:12) Focus on What You Can Control During Major Change (38:14) Don’t Make Assumptions: Ask Questions and Stay Curious (41:56) Building Momentum Through Tracking, Monitoring & Pulse Checks (43:57) Turning an Uphill Marathon Into Achievable Sprints (44:38) Managing Team Energy Through Psychological Safety (48:03) How to Rally People and Protect Morale During Constant Uncertainty (50:54) “In the Absence of a Narrative, People Will Find Their Own” ----  📬 Subscribe to our weekly newsletter to get episode recaps 💡 Follow The Modern People Leader on LinkedIn 😊 Follow Daniel Huerta on LinkedIn 😊 Follow Stephen Huerta on LinkedIn ----  Past guests on MPL include Brené Brown, Annie Dean (VP of Team Anywhere, Atlassian), Josh Bersin, Katie Burke (Chief People Officer, Harvey), Liz Fosslien, Helen Russell (Chief People Officer, HubSpot), Dave Scott (Chief People Officer, ADT), Melanie Rossenwasser (Chief People Officer, Dropbox), Crystal Boysen (Chief People Officer, Sprout Social), and many more.

    57 min

  2. 3d ago

    314 - Building HR from Scratch: From Team of 3 to 40: Courtney Kolar (Chief People Officer, Neighborly)

    Courtney Kolar, Chief People Officer at Neighborly, joined us on The Modern People Leader. We talked about how she helped build an HR function from a three-person team into a 40-person people organization, the People Services 2020 roadmap that created the foundation for scale, and why every company should operate as if it needs to be IPO ready. ----   Sponsor Links: 🔗 Learn more about Cloverleaf at cloverleaf.me/mpl MPL Links: 🔗 Go sign up for MPL Build. ----   (03:20) Courtney’s Career Journey: From Kohl’s Store Management to HR (09:27) Neighborly’s Growth: From 600 Employees and 9 Brands to 1,600 and 28 (12:43) Walking Into a Three-Person HR Team & Seeing the Blank Slate (15:17) How the People Organization Grew to 40 Across HR, Comms & Facilities (19:20) People Services 2020: The Four-Year Roadmap to Transform HR (21:48) Building the Foundation: Going Digital, Organizing Policies & Adding Systems (23:07) Manager Training, Change Management & the Resistance to More Structure (26:06) The M&A People Integration Playbook: Inventory, Trust & Culture (30:40) What Came After 2020: Pandemic Pivots & the Next Phase of the HR Roadmap (34:52) What People Services 2030 Could Look Like in the Age of AI (37:56) Reimagining Job Architecture for a Changing Workforce (41:18) Why Every Company Should Operate Like It Needs to Be IPO Ready (44:01) Courtney’s Personal Readiness Plan for the Next Stage of Leadership ----  📬 Subscribe to our weekly newsletter to get episode recaps 💡 Follow The Modern People Leader on LinkedIn 😊 Follow Daniel Huerta on LinkedIn 😊 Follow Stephen Huerta on LinkedIn ----  Past guests on MPL include Brené Brown, Annie Dean (VP of Team Anywhere, Atlassian), Josh Bersin, Katie Burke (Chief People Officer, Harvey), Liz Fosslien, Helen Russell (Chief People Officer, HubSpot), Dave Scott (Chief People Officer, ADT), Melanie Rossenwasser (Chief People Officer, Dropbox), Crystal Boysen (Chief People Officer, Sprout Social), and many more.

    58 min

  3. Jul 3

    313 - The New Power Duo: CHRO + CTO (Sunaina Lobo, Chief People Officer, Omnissa)

    Sunaina Lobo, Chief People Officer at Omnissa, joined us on The Modern People Leader. We talked about why the HR-IT partnership is becoming critical in the AI era, how Omnissa is approaching AI transformation with a small but mighty team, and what it takes to build an AI-first culture while maintaining trust and engagement. ----   Sponsor Links: 🔗 Learn more about Intuit QuickBooks Payroll at QuickBooks.com/workforce MPL Links: 🔗 Go sign up for MPL Build. ----   (05:56) Sunaina’s Global Journey Across Eight Countries (07:49) From Aspiring Jazz Singer to HR Leader (09:47) The Power of Sponsors Over Mentors (12:00) What Omnissa Does and Its AI-Driven Digital Work Platform (13:03) Why the HR-IT Partnership Is the New Strategic Alliance (15:39) Leading AI Transformation with HR and R&D Together (19:32) How Omnissa’s AI Leadership Team Operates (22:54) The “Small But Mighty” AI Transformation Team (24:44) Early AI Wins Across Product, Marketing, and People Teams (25:46) The Rise of Employees Who Reinvent Their Own Roles (27:40) Lessons Learned from Omnissa’s AI Transformation Journey (31:31) Building AI Fluency Across the Organization (34:24) Overcoming Fear and Building Trust Around AI Adoption (38:22) Why Thoughtful AI Rollouts Matter More Than Speed (40:44) Reimagining Performance Management with AI (43:10) Looking Ahead: Omnissa’s People Experience Strategy (45:14) Development Days, Manager Excellence & Employee Growth (46:40) Creating a Global Culture with Local Relevance (46:57) The Return of Employee Engagement and Listening Programs  ----  📬 Subscribe to our weekly newsletter to get episode recaps 💡 Follow The Modern People Leader on LinkedIn 😊 Follow Daniel Huerta on LinkedIn 😊 Follow Stephen Huerta on LinkedIn ----  Past guests on MPL include Brené Brown, Annie Dean (VP of Team Anywhere, Atlassian), Josh Bersin, Katie Burke (Chief People Officer, Harvey), Liz Fosslien, Helen Russell (Chief People Officer, HubSpot), Dave Scott (Chief People Officer, ADT), Melanie Rossenwasser (Chief People Officer, Dropbox), Crystal Boysen (Chief People Officer, Sprout Social), and many more.

    44 min
  4. 312 - How an Army General Mobilized a 30,000-Person Company to Build Talent from Within: Patricia Frost, Chief People & Places Officer, Seagate

    Jun 30

    312 - How an Army General Mobilized a 30,000-Person Company to Build Talent from Within: Patricia Frost, Chief People & Places Officer, Seagate

    Patricia Frost, Chief People and Places Officer at Seagate, joined us on The Modern People Leader.  We talked about her military-to-CPO journey, how Seagate built Talent Link to unlock internal mobility, and what it looks like to democratize AI across a global workforce. ----   Sponsor Links: 🔗 Learn more about Cloverleaf at cloverleaf.me/mpl 🔗 Learn more about Tilt at hellotilt.com/mpl 🔗 Explore the 2026 ​Deloitte Human Capital Trends Report MPL Links: 🔗 Go sign up for MPL Build. ----   (07:25) Patricia’s story: four generations of military service (10:39) Transitioning from the military to civilian leadership (19:45) Applying military team development principles to HR (23:19) The internal mobility gap Patricia discovered at Seagate (24:37) Building Career Discovery, now Talent Link, with Gloat (26:16) Using AI to make the most of internal talent (29:29) Shifting from “my team” to “Seagate’s talent” (32:08) Training managers not to hold back internal talent (34:28) Seagate’s company-wide AI implementation strategy (41:17) Seagate’s AI Council, AI Collective, and AI Champions (43:26) CEO-mandated transformational initiatives and BHAGs (47:05) Creating an agent management system (48:01) Redesigning jobs without replacing people (49:40) Why AI agents won’t sit on Seagate’s org chart (52:35) What it means to redesign job roles and workflows (53:14) Seagate’s full job architecture review with Cobrainer (55:08) Skills taxonomy and planning for future talent needs (56:16) Why engineers are embracing job architecture ----  📬 Subscribe to our weekly newsletter to get episode recaps 💡 Follow The Modern People Leader on LinkedIn 😊 Follow Daniel Huerta on LinkedIn 😊 Follow Stephen Huerta on LinkedIn ----  Past guests on MPL include Brené Brown, Annie Dean (VP of Team Anywhere, Atlassian), Josh Bersin, Katie Burke (Chief People Officer, Harvey), Liz Fosslien, Helen Russell (Chief People Officer, HubSpot), Dave Scott (Chief People Officer, ADT), Melanie Rossenwasser (Chief People Officer, Dropbox), Crystal Boysen (Chief People Officer, Sprout Social), and many more.

    1h 5m

  5. Jun 26

    311 - How Mejuri Runs: Operating Model, Biz Reviews & Decision Velocity (Kate Railton, Chief People Officer at Mejuri) 

    Kate Railton, Chief People Officer at Mejuri, joined us on The Modern People Leader.  We talked about how Mejuri transitioned from e-commerce into retail, why they've decided to flatten the organization, and the business review cadences and operating model that allow them to move faster. ----   Sponsor Links: 🔗 Learn more about Tilt at hellotilt.com/mpl MPL Links: 🔗 Go sign up for MPL Build. ----   (08:00) Kate’s Origin Story: Psychology, Sociology & Finding HR (13:00) Joining Mejuri and Building People Ops from the Ground Up (15:15) Why Founder-Led Businesses Are Addictive (16:40) What Mejuri Does: Fine Jewelry for Everyday Celebration (20:00) Mejuri’s Shift From E-Commerce to Retail (34:00) Why Mejuri Flattened the Organization (35:00) Diagnosing Decision Velocity, Clarity & Top-Heavy Management (37:00) Span of Control, Broader Scopes & Founder Access (39:00) Managing Employee Perception During Org Flattening (42:00) Strategic Memo Writing and Business Reviews (44:00) What Goes Into Mejuri’s Memo Template (45:00) Training Leaders to Write Clear Strategic Narratives (46:00) The Lasting Impact of Operating Cadences (48:00) Mejuri’s Weekly, Monthly & Quarterly Business Review Rhythm (50:00) How People Ops Connects to Strategic Pillars (51:00) People QBRs, Retail Metrics & Org Health Signals (55:00) The Amazon-Inspired Operating System Behind Mejuri’s Reviews (58:00) HR Metrics CEOs and ELTs Actually Care About (59:00) Tier One vs. Tier Two People Metrics (01:01:00) The “So What?” Behind HR Reporting ----  📬 Subscribe to our weekly newsletter to get episode recaps 💡 Follow The Modern People Leader on LinkedIn 😊 Follow Daniel Huerta on LinkedIn 😊 Follow Stephen Huerta on LinkedIn ----  Past guests on MPL include Brené Brown, Annie Dean (VP of Team Anywhere, Atlassian), Josh Bersin, Katie Burke (Chief People Officer, Harvey), Liz Fosslien, Helen Russell (Chief People Officer, HubSpot), Dave Scott (Chief People Officer, ADT), Melanie Rossenwasser (Chief People Officer, Dropbox), Crystal Boysen (Chief People Officer, Sprout Social), and many more.

    1h 6m

  6. Jun 23

    310 - Rethinking the Manager Role & Career Growth (CPOs of Yelp, Zapier, & Time Doctor @ Running Remote)

    Daniel moderated a live panel at Running Remote 2026 with Carmen Amara (Yelp), Brandon Sammut (Zapier), and Vinícius Coelho (Time Doctor) to discuss how AI is reshaping leadership, management, and career growth. ----   Sponsor Links: 🔗 Learn more about Intuit QuickBooks Payroll at QuickBooks.com/workforce 🔗 Learn more about Cloverleaf at cloverleaf.me/mpl 🔗 Explore the 2026 ​Deloitte Human Capital Trends Report MPL Links: 🔗 Go sign up for MPL Build. ----   (05:07) Talent Development and Why Managing Is Getting Harder (07:09) Employee Clarity, Engagement, and Organizational Alignment (08:29) AI Adoption, Skill Building, and Employee Expectations (10:01) Zapier’s AI Journey: From Hackathons to Business Impact (12:43) Moving Beyond AI Adoption to Strategic Outcomes (13:36) Building AI Functions and Faster Decision-Making (15:21) Yelp’s AI Strategy and Operationalizing AI Across the Business (18:43) How AI Is Changing the Role of Managers (19:30) The Future Manager: More Scale, More Development, or More Building? (22:29) Leadership, Talent Growth, and Manager Evolution (24:36) Fewer Management Roles and New Career Paths (25:28) Leadership Beyond People Management (28:53) Executive-Level Individual Contributors and AI-Enabled Roles (29:42) Flattening Organizations and Growing Without Promotions (32:05) The Challenge of Career Development in Flat Organizations (35:01) New AI-Native Roles and the Rise of AI Automation Engineers (38:30) Helping Employees Grow Through Lateral Development (40:47) Final Advice: Rethinking Leadership and Career Growth (44:15) Audience Q&A Begins (44:54) Developing Future Leaders Who May Leave the Company (47:29) Keeping Management Layers Lean Without Overloading Managers (49:10) Should AI Agents Receive Performance Reviews? (50:45) Why Zapier Created the AI Automation Engineer Role (52:04) Does Managing AI Mean Everyone Becomes a Manager? (53:57) The Future of Early-Career Talent in an AI World ----  📬 Subscribe to our weekly newsletter to get episode recaps 💡 Follow The Modern People Leader on LinkedIn 😊 Follow Daniel Huerta on LinkedIn 😊 Follow Stephen Huerta on LinkedIn ----  Past guests on MPL include Brené Brown, Annie Dean (VP of Team Anywhere, Atlassian), Josh Bersin, Katie Burke (Chief People Officer, Harvey), Liz Fosslien, Helen Russell (Chief People Officer, HubSpot), Dave Scott (Chief People Officer, ADT), Melanie Rossenwasser (Chief People Officer, Dropbox), Crystal Boysen (Chief People Officer, Sprout Social), and many more.

    1h 7m

  7. Jun 19

    309 - Why AI Should Give Us Time Back, Not More Work: Ray'n Terry (Chief People Officer, MOO)

    Ray'n Terry, Chief People Officer at MOO, joined us on The Modern People Leader to discuss why AI should create more space for humanity at work instead of simply increasing productivity.  We talked about balancing business performance with employee wellbeing, rethinking performance management in an AI-powered world, and why leaders must intentionally help people reclaim time, creativity, and connection. ----   Sponsor Links: 🔗 Book a conversation with Compete at compete.com/mpl 🔗 Learn more about Intuit QuickBooks Workforce at QuickBooks.com/workforce 🔗 Learn more about Tilt at hellotilt.com/mpl ----   (05:12) Ray'n's Career Journey and Moving from the U.S. to London (10:05) Joining Moo and Choosing the Right Leadership Opportunity (12:25) The Interview That Almost Went Wrong (14:18) Vulnerability, Resilience, and Leadership Self-Awareness (16:05) Opening Moo’s South Africa Office and Scaling Globally (17:28) Why Strong Culture Changes the Role of a CPO (18:10) AI, Humanity, and Giving People Time Back (20:08) The Washing Machine Story and Lessons for AI Adoption (21:55) Critical Thinking, Creativity, and Human Connection in an AI Era (24:05) Why Leaders Must Intentionally Reclaim Time (26:10) Fighting the Culture of Filling Every Minute with Work (26:52) Moo’s Experiment: Reinvesting Free Time Into Personal Wellbeing (28:15) The ROI of AI: Better Humans, Not Just More Productivity (30:20) Leadership, Employee Engagement, and Human Performance (31:05) Can HR Still Make Work Better? (32:15) Why Human Impact Often Happens Behind the Scenes (34:15) Moo’s AI Survey and Understanding Employee Sentiment (35:20) Speed vs. Quality: What Employees Are Experiencing (36:40) Leadership Responsibility in High-Pressure Environments (38:20) AI’s Impact on Productivity and Workday Design (39:05) Recognition, Performance, and AI-Assisted Work (40:35) Rethinking Performance Reviews in an AI World (42:10) Why Traditional Performance Management May Need Reinvention (44:00) Balancing Compliance, Governance, and Modern Talent Practices (46:45) Leadership, Humanity, and High Performance Can Coexist (49:45) Clear Expectations, Feedback, and Human-Centered Leadership (51:20) Productivity, Flexibility, and Managing Outcomes Instead of Time (52:30) Rapid Fire: Advice for New HR Professionals  ----  📬 Subscribe to our weekly newsletter to get episode recaps 💡 Follow The Modern People Leader on LinkedIn 😊 Follow Daniel Huerta on LinkedIn 😊 Follow Stephen Huerta on LinkedIn ----  Past guests on MPL include Brené Brown, Annie Dean (VP of Team Anywhere, Atlassian), Josh Bersin, Katie Burke (Chief People Officer, Harvey), Liz Fosslien, Helen Russell (Chief People Officer, HubSpot), Dave Scott (Chief People Officer, ADT), Melanie Rossenwasser (Chief People Officer, Dropbox), Crystal Boysen (Chief People Officer, Sprout Social), and many more.

    59 min

  8. Jun 16

    308 - Lean Into the White Space: Amy Reichanadter (Chief People Officer, Databricks)

    Amy Reichanadter, Chief People Officer at Databricks, joined us on The Modern People Leader to discuss her upskilling journey throughout her career, creating consumer-grade employee experiences, and leading through rapid technological change.  ----   Sponsor Links: 🔗 Learn more about Cloverleaf at cloverleaf.me/mpl ----   (07:28) Long-Term Career Growth and the Value of Staying Power (10:35) Why Continuous Learning Matters for Modern HR Leaders (13:11) The Builder Mindset: AI, Leadership, and Hands-On Learning (16:08) How Databricks Uses AI Internally Across HR (17:37) Upskilling in the AI Era and Accelerated Learning Loops (19:10) Building AI Readiness: From Baseline Knowledge to Power Users (20:59) Identifying AI Champions and Future Talent (23:18) Databricks’ AI Transformation Journey and Early Use Cases (26:08) Prioritizing HR Automation and Building AI-Native Processes (28:39) AI Transformation as a Full-Time Organizational Effort (30:18) Consumer-Grade AI Experiences for Employees (33:19) Building HR Agents and Delivering Instant Employee Support (36:42) Product Design Lessons from Consumer Technology (39:29) Creating a North Star for AI Transformation (42:26) AI, Critical Thinking, and the Future of Learning (45:17) Learning Resources, Podcasts, and Professional Development (47:39) Does AI Free Creative Capacity or Reduce Critical Thinking? (50:08) Reimagining the HR Function Through AI (51:47) Why AI Skills Are Becoming Essential for Every Employee  ----  📬 Subscribe to our weekly newsletter to get episode recaps 💡 Follow The Modern People Leader on LinkedIn 😊 Follow Daniel Huerta on LinkedIn 😊 Follow Stephen Huerta on LinkedIn ----  Past guests on MPL include Brené Brown, Annie Dean (VP of Team Anywhere, Atlassian), Josh Bersin, Katie Burke (Chief People Officer, Harvey), Liz Fosslien, Helen Russell (Chief People Officer, HubSpot), Dave Scott (Chief People Officer, ADT), Melanie Rossenwasser (Chief People Officer, Dropbox), Crystal Boysen (Chief People Officer, Sprout Social), and many more.

    53 min
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5
out of 5
62 Ratings

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Listen to interviews with CHROs, Chief People Officers, and other work experts on how they're pioneering the way that we work. They share what's working, what's not, and how they've gotten to where they're at in their careers.

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