WWD Voices

Fairchild Fashion Media

Welcome to WWD Voices, where you will find news, commentary, and industry insights as well as behind-the-scenes stories from the world of fashion apparel, retail, luxury, and beauty. Hosted by WWD editors with special guests.

  1. NRF on Shopping Shifts and That $1 Trillion Holiday Forecast

    11/25/2025

    NRF on Shopping Shifts and That $1 Trillion Holiday Forecast

    With news headlines shouting doom and gloom in every direction, is the National Retail Federation’s record-breaking $1 trillion holiday forecast wishful thinking? Or something more nuanced? “The consumer is sentimentally weak, but fundamentally sound,” explained Mark Mathews, chief economist and executive director of research for the NRF in a special podcast episode for Retail Rx with Ian Fredericks, chief executive officer of Hilco Global Capital Solutions and executive director of Hilco’s Consumer and Retail platform. That’s important because the consumer is powering our economy more than ever before. Today, 68 percent of GDP is driven by consumer spending—the largest percentage in the past 15 years. “While lower-income households are definitely struggling, what we have seen over the course of the year is that all households have protected their spending on loved ones,” said Mathews. “Mother's Day, Father's Day, Valentine's Day, Back to School, Halloween… we've had at or near record levels of spend across all of those events.” Essentially, it’s the nature of spending that has changed, and to safeguard that spending, many have pulled back in other areas like recreation or travel. Consumers have also shifted to more promotional spending that squeeze margins. “The retailer is constrained because prices are rising, so while retailers will offer sales that are important to consumers, we may not see the breadth of sales that we’ve seen before,” Mathews said.   The NRF has been analyzing data and advising retailers for over a century. The November/December season represents roughly 20 percent of the year’s retail sales for many retailers. Learn more about your ad choices. Visit megaphone.fm/adchoices

    30 min
  2. Future-Proofing the Holiday Season with Agentic AI

    11/04/2025

    Future-Proofing the Holiday Season with Agentic AI

    The holiday season is make or break time for retailers, as the last two months of the year can account for more than 20 percent of annual sales for many businesses. But this season is expected to be like none other, as 2025 marks the first year with agentic AI rewriting the retail playbook, from marketing to customer support. In this podcast for Retail Rx, David Dorf, global head of retail solutions at Amazon Web Services (AWS) chats with Ian Fredericks, chief executive officer of Hilco Global Capital Solutions and executive director of Hilco Global’s retail and consumer platform. They explore the many ways agentic AI is being used to help retailers seize this next chapter, and whether retailers should have a chief AI officer.  “When we talk about agentic AI, it's really based on the word agency, so we’re giving the [large learning model] autonomous ability to go out and act on our behalf,” said Dorf, explaining that there’s a “litmus test” he uses to see if it’s really an agent. One, can it reason? Two, does it have access to tools – like a weather site – that can help it make a decision? And three, is it autonomous? Answer engines with AI summaries are another growth area. “Around 75 percent of people have said that they have used an answer engine to start their shopping journey before,” said Dorf. “We’re going to see more of that. Walmart said has about 20 percent of their referral traffic is coming from these answer engines; people asking it a generic question and ending up at the Walmart site. So this pretty impactful.” Learn more about your ad choices. Visit megaphone.fm/adchoices

    39 min

Ratings & Reviews

5
out of 5
7 Ratings

About

Welcome to WWD Voices, where you will find news, commentary, and industry insights as well as behind-the-scenes stories from the world of fashion apparel, retail, luxury, and beauty. Hosted by WWD editors with special guests.

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