Embracing Marketing Mistakes

Prohibition PR
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  • MARKETING
  • UPDATED WEEKLY

Welcome to Embracing Marketing Mistakes, the world’s leading irreverent podcast for senior marketers who are tired of the polished corporate b*llshit.  Join Chris Norton and Will Ockenden, founders of the award-winning Prohibition PR, as they sit down with industry leaders to dissect the career-ending f*ck-ups they’d rather forget. The show moves past any pretty vanity metrics to uncover the brutal, honest truths behind marketing disasters, from £30,000 SEO black holes and completely failed companies, to social media crises that went globally viral for all the wrong reasons. We don't just celebrate the f*ck-ups; we extract the tactical blueprints you need to avoid them yourself. If you are a business owner, or a CMO looking for a competitive advantage that only comes from real-world experience, this is your weekly masterclass in resilience and strategy. Listen for: Raw stories from top brands, ex-McKinsey strategists, and industry disruptors.Learn from: The errors that cost thousands and the recoveries that saved careers.Get ahead by: Turning other people's nasty disasters into your unfair market advantage. If you have a story to tell and would like to appear on the show, tell us your biggest marketing mistake and drop us a line.

  1. 19H AGO

    What Losing a £10K Tape Taught This Journalist

    Veteran tech journalist Spencer doesn’t hold back in this refreshingly honest episode filled with media mishaps and marketing missteps. From confidently predicting the iPad would never take off to losing £10,000 worth of BBC footage in a single stairwell accident, Spencer shares the kind of hard-earned lessons that come from real-world chaos. It’s a funny, cringe-worthy, and surprisingly relatable look at how fast things can go wrong behind the scenes. You’ll hear what really happens when promised access on international press trips disappears on arrival, why having your PR contact on the same flight matters more than you'd think, and how a nonexistent motion-sensing TV led to an awkward bamboo laptop diversion. Whether you're in PR, media, or tech, this episode is a sharp reminder that mistakes are inevitable. They are also where the best stories usually begin. Is your strategy still right in 2026? Book a free 15-min no obligation discovery call with our host: 👉 [Book your call with Chris now] 👈 Subscribe to our newsletter 👉 Subscribe to our newsletter here. 👈  Follow Chris: X, TikTok, LinkedIn Follow Will: LinkedIn Follow The Show: TikTok, YouTube

    8 min

  2. 6D AGO

    EP 106: Ant Cousins Explains Why Handing Empathy to AI Almost Went Wrong

    In this episode of Embracing Marketing Mistakes features Ant Cousins unpacking a moment where trusting AI with empathy nearly caused real harm. Ant Cousins is Vice President of Product at Meltwater and has spent over 25 years working across defence, public safety and AI. He previously advised the UK Ministry of Defence in Iraq and Afghanistan, worked in counterterrorism and strategic communications, and later led AI efforts to combat misinformation. Broadcasted live, the conversation captures the unfiltered reality of how AI decisions play out under pressure. Ant draws on experience from defence, counterterrorism and modern AI product leadership to explain why empathy is one area where automation still struggles. From deepfakes and crisis communications to a powerful real-world incident involving emergency response, this live discussion shows both the value of AI and its limits. The key lesson is about responsibility, judgement and knowing when human intervention must stay firmly in place. This episode is essential listening for senior marketers, comms leaders and anyone using AI in sensitive or high-risk situations. Is your strategy still right in 2026? Book a free 15-min no obligation discovery call with our host: 👉 [Book your call with Chris now] 👈 Subscribe to our newsletter 👉 Subscribe to our newsletter here. 👈  Follow Chris: X, TikTok, LinkedIn Follow Will: LinkedIn Follow The Show: TikTok, YouTube

    1h 4m

  3. APR 9

    The Costly Hiring Habit That Nearly Broke Sarah Clay’s Business

    Ever hired someone just because you clicked with them? You are not alone. In this candid episode, our guest admits to recruiting based on personality instead of business needs. The result was duplicate roles, major skill gaps, and tough decisions that still sting years later. From letting go of an “amazing assistant” before the pandemic, a decision they still regret, to realizing the need for complementary skills over similar personalities, this is an honest look at one of entrepreneurship’s most common and costly mistakes. The turning point came when they recognized the problem and invested in professional hiring help, creating stronger and more balanced teams. Whether you are making your first hire or managing a growing company, this episode offers lessons that can help you avoid the same pitfalls. Is your strategy still right in 2026? Book a free 15-min no obligation discovery call with our host: 👉 [Book your call with Chris now] 👈 Subscribe to our newsletter 👉 Subscribe to our newsletter here. 👈  Follow Chris: X, TikTok, LinkedIn Follow Will: LinkedIn Follow The Show: TikTok, YouTube

    4 min

  4. APR 2

    How My Coca-Cola Site Tour Ended in Disaster - Richard Shotton

    Marketing mistakes happen to everyone, even the so-called experts. We’ve seen everything from press releases that accidentally went viral for the wrong reasons to brand names so complicated even the CEO couldn’t spell them. But there’s something weirdly therapeutic about sharing these messes. One guest summed it up perfectly. If you’re only testing stuff you already know will work, you’re not really testing. The risk is tiny when something flops. The reward if it works is huge. So why are so many marketers still playing it safe? Of course, we also got the juicy stuff. Richard Shotton once missed a 9am Coca-Cola site tour because he was too hungover to move. Another guest won a pitch he was too foggy to remember. You couldn’t make it up. These stories aren’t just funny. They’re honest. They show the grit behind the gloss. The recovery after the c**k-up. That’s what this podcast is about.  Got a story like that? Share it. Join the chaos. Link’s in the bio. Is your strategy still right in 2026? Book a free 15-min no obligation discovery call with our host: 👉 [Book your call with Chris now] 👈 Subscribe to our newsletter 👉 Subscribe to our newsletter here. 👈  Follow Chris: X, TikTok, LinkedIn Follow Will: LinkedIn Follow The Show: TikTok, YouTube

    4 min

  5. MAR 31

    EP 105: The Email That Destroyed 30 Years Of Customer Loyalty - Roger Dooley

    One email rewrote “lifetime” loyalty and turned Carnival’s most devoted customers against the brand. In this episode, neuromarketing pioneer Roger Dooley breaks down the background to that decision, the Royal Caribbean photo-op disaster, and how AI could have stopped both. For twenty years, Roger has been inside the rooms where these calls are made, teaching companies how real human brains work in marketing, loyalty and crisis communication. He shares how, until recently, only big brands with behavioural science teams and neuromarketing labs could afford this level of insight, and why generative AI has blown that wide open. They chat through the emotional history behind loyalty schemes, the symbols that make customers feel seen, and how a single cold message can feel like the end of a long relationship. They walk through Carnival’s loyalty “update”, Royal Caribbean’s eight-second helicopter video that ruined luxury cruises, and what happened when Roger ran those communications through AI. If you lead marketing, CRM, loyalty or customer comms, this episode gives you a practical playbook to AI-proof your emails, stress-test crisis statements and avoid turning loyal fans into vocal critics. Is your strategy still right in 2026? Book a free 15-min no obligation discovery call with our host: 👉 [Book your call with Chris now] 👈 Subscribe to our newsletter 👉 Subscribe to our newsletter here. 👈  Follow Chris: X, TikTok, LinkedIn Follow Will: LinkedIn Follow The Show: TikTok, YouTube

    56 min

  6. MAR 26

    How A PR Exec Survived Lads’ Mags, a Riot, And A Near-Top Gun Airspace Incident

    What happens when the person paid to pitch stories decides to live them instead? We pull back the curtain on 90s Soho PR, where relationships were built over ringing landlines, long lunches, and last-minute invitations, and where the distance between press release and personal risk got uncomfortably thin. From beer brands and lads’ mags to editors who wanted proof you’d done the crazy thing you pitched, we trace how a career at the edges turned into a catalogue of hard-won lessons. The ride starts with hedonistic newsroom camaraderie, then swerves into a series of commissions that demanded nerve over notes: witnessing a Boca Juniors vs River Plate riot in Buenos Aires, chasing the feeling of landing Tony Hawk’s 900, and even the absurd hustle of visiting twenty-six massage parlours in a day. The stories escalate toward a 30-day bid to earn a pilot’s licence in San Diego—only to hit sea mist, lose all visual anchors, and drift into Miramar airspace, a live parachute zone, and an unintended step toward Mexico. Mayday calls, a wrong airfield landing, uniforms closing in, and a second takeoff later, the final lesson lands: curiosity without judgment is roulette. We unpack why those scars matter for modern comms work. Curiosity fuels ideas and access, but judgment prevents spectacle from turning into liability. Risk translates into instinct—how to read a room, how to name danger early, how to keep the energy without burning the plan. If you’ve ever wanted to know how chaotic experience can become a professional edge, this is a field manual disguised as a joyride. Listen, share with someone who loves a near-miss story, and leave a review with the boldest lesson you learned the hard way. Click here to listen to the full episode 94. Is your strategy still right in 2026? Book a free 15-min no obligation discovery call with our host: 👉 [Book your call with Chris now] 👈 Subscribe to our newsletter 👉 Subscribe to our newsletter here. 👈  Follow Chris: X, TikTok, LinkedIn Follow Will: LinkedIn Follow The Show: TikTok, YouTube

    7 min

  7. MAR 24

    EP 104: Why Liquid Death and Guinness Highlight Their Flaws with Phill Agnew

    Behavioural tactics collapse more often than marketers admit. Phill Agnew joins us again to expose the shortcuts that fail, the ones that hold up under pressure, and the science senior marketers can actually trust. Phill is the creator and host of Nudge, one of the most respected behavioural science podcasts in marketing. He is known for turning academic research into practical tools used by senior marketers, founders and brand leaders. His work blends storytelling with evidence, backed by real experiments he runs on his own content to see what genuinely moves behaviour. This episode digs into the heuristics that influence high stakes decisions. We cover social proof, reciprocity, operational transparency, the peak end rule and why some once trusted tactics simply do not replicate. Phil takes us inside the studies that matter and calls out the ones the industry should move on from. There is clear value here for anyone pitching, shaping brand strategy or trying to influence complex B2B decisions. Phil makes the science accessible and gives you examples you can apply straight away. Is your strategy still right in 2026? Book a free 15-min no obligation discovery call with our host: 👉 [Book your call with Chris now] 👈 Subscribe to our newsletter 👉 Subscribe to our newsletter here. 👈  Follow Chris: X, TikTok, LinkedIn Follow Will: LinkedIn Follow The Show: TikTok, YouTube

    57 min

  8. MAR 19

    We Printed 50,000 Catalogues... With the Wrong Phone Number.

    Ever had that stomach-sinking moment when you realise you've made a massive, irreversible mistake? Try 50,000 glossy brochures printed with the wrong phone number. One poor marketer handed over a random pensioner’s number to the public, then had to hire temps to stick the correct digits on every single copy by hand. It only got worse from there. Mail merge c**k-ups that sent rival names to customers and a sixty grand exhibition display with a typo you couldn’t cover up with gaffer tape. Brutal. But here’s the thing. Back in 2004 there was no AI to save you, no Google to ask, and no easy fix. If you got it wrong, you owned it. You figured it out or went under. These stories aren’t just hilarious. They’re a lesson in grit, ownership and creative panic. Fancy hearing more of these marketing horror stories? Subscribe to the podcast and get stuck in. Link in bio. Is your strategy still right in 2026? Book a free 15-min no obligation discovery call with our host: 👉 [Book your call with Chris now] 👈 Subscribe to our newsletter 👉 Subscribe to our newsletter here. 👈  Follow Chris: X, TikTok, LinkedIn Follow Will: LinkedIn Follow The Show: TikTok, YouTube

    9 min
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Trailers

About

Welcome to Embracing Marketing Mistakes, the world’s leading irreverent podcast for senior marketers who are tired of the polished corporate b*llshit.  Join Chris Norton and Will Ockenden, founders of the award-winning Prohibition PR, as they sit down with industry leaders to dissect the career-ending f*ck-ups they’d rather forget. The show moves past any pretty vanity metrics to uncover the brutal, honest truths behind marketing disasters, from £30,000 SEO black holes and completely failed companies, to social media crises that went globally viral for all the wrong reasons. We don't just celebrate the f*ck-ups; we extract the tactical blueprints you need to avoid them yourself. If you are a business owner, or a CMO looking for a competitive advantage that only comes from real-world experience, this is your weekly masterclass in resilience and strategy. Listen for: Raw stories from top brands, ex-McKinsey strategists, and industry disruptors.Learn from: The errors that cost thousands and the recoveries that saved careers.Get ahead by: Turning other people's nasty disasters into your unfair market advantage. If you have a story to tell and would like to appear on the show, tell us your biggest marketing mistake and drop us a line.

Information

  • Creator
    Prohibition PR
  • Years Active
    2023 - 2026
  • Episodes
    160
  • Rating
    Explicit
  • Copyright
    © 2026 Embracing Marketing Mistakes
  • Show Website
    Embracing Marketing Mistakes

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