Mastering ServiceTitan

ServiceTitan Podcasts
  • 5.0 (8)
  • Business
  • Updated Weekly

Mastering ServiceTitan is your guide to getting the most out of ServiceTitan.  Each episode, ServiceTitan power users share their strategies and success stories to give you real, actionable advice on how to leverage ServiceTitan for your business.  Whether you’re new to ServiceTitan, or have been on the platform for years, you'll hear how businesses just like yours have transformed their operations, improved efficiencies, and accelerated their growth.  If you need to master ServiceTitan, you're in the right place. Hosted on Ausha. See ausha.co/privacy-policy for more information.

  1. 11h ago

    Flashback Episode - The Growth-Ready Contractor’s Playbook: HR, Payroll, and Performance That Scale

    As we wind up for Pantheon 2026, we're bringing few great episodes back from the past to prep you for the big show and bring you new, amazing conversations. We'll be back on 10/15/2026 with Pantheon's breakdown and conversations.Episode Originally Aired: 7/22/2025Contractors know the pain of a chaotic back office. Between recruiting, onboarding, payroll, and compliance, it’s easy for things to spiral into a full-blown admin dumpster fire. In this episode, Miter CEO and Co-founder Connor Watumull shares how to put out those flames forever. Hear how Miter’s integration with ServiceTitan helps contractors modernize their operations, reduce manual tasks, and build stronger, more loyal teams. Connor explains why onboarding is the most important loyalty test, how to turn your hiring process into a recruiting advantage, and what the most successful contractors are doing to scale without drowning in paperwork. Join us as we discuss:   [1:07] How platforms like Miter help growing contractors with their admin tasks[9:38] The biggest mistakes contractors make with hiring and onboarding[23:15] Payroll headaches and how Miter can help you fix them Check out these resources we mentioned during the podcast: QuickbooksSageADPPaychex Acumatica NetSuiteYou can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

  2. Sep 17

    Keeping the Board Full: Marketing That Works When Demand Slows

    Effective shoulder season marketing is the difference between a stagnant board and a thriving business during demand dips. Paul Belessis, Growth Marketing Manager at ServiceTitan, sits down with Kelsey Knutsen, Marketing Director at Crisafulli Bros Home Services, and Andrea Reagan, CMO at Above & Beyond Service Company, to share proven strategies for filling the gaps. The trio discusses leveraging unsold estimates through automated follow-ups, utilizing A/B testing to refine high-converting offers, and deploying hyper-targeted direct mail based on ServiceTitan data. They also explore the power of AI voice agents for speed-to-lead and the importance of internal team alignment. Whether you're navigating a dip in HVAC calls or looking to cross-sell plumbing and electrical services, this episode provides a tactical blueprint for maintaining consistent growth year-round. Join us as we discuss:  [5:32] Implementing a shoulder season strategy and attacking unsold estimates[11:56] Centralizing your internal communication and incentivizing technicians[20:24] A/B testing, direct mail, financing, and social media marketing[35:27] Winning your neighborhood and knowing when to throttle your marketing spend[38:31] Tailoring AI agents to echo your brand’s voice and cultureCheck out these resources we mentioned during the podcast: Marketing ProDispatch ProField ProAtlasServiceTitan Max You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

  3. Sep 10

    2,000% Growth in Six Years: How O'Shea Trades Transformed Their Customer Journey

    Sabrina Withers, owner and marketing manager at O'Shea Trades in Melbourne, Australia, joins the show to explore how systematizing the customer journey and marketing attribution fueled a staggering 2,000% business growth over six years. Sabrina breaks down the transition from disjointed marketing data to full end-to-end revenue attribution using Marketing Pro and Scheduling Pro. She shares O'Shea's framework for multi-trade cross-promotion, non-intrusive quote follow-up workflows, and high-impact physical leave-behinds. Sabrina also details how Australian privacy rules reshaped their approach to referral generation, audience segmentation, and personalized customer care. Join us as we discuss:  [1:15] How ServiceTitan amplifies the customer journey by augmenting every touchpoint[8:17] Approaching conversations with new customers, referrals, and training[14:38] Which customer touchpoints should be automated and the ones you should keep in human hands[20:37] Why many contractors underestimate the need for marketing literature that educates customers[25:03] Tracking unsold jobs and timely follow-ups with potential customersCheck out these resources we mentioned during the podcast: Marketing ProScheduling ProYou can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

  4. Sep 3

    The ServiceTitan Certified Technician: Faster Onboarding and Real-World Mastery

    Danielle Combs, Program Manager for Customer and Partner Relations at ServiceTitan, joins the show to dive into the newly launched ServiceTitan Certified Technician Program. Danielle explains how this milestone certification breaks new ground by being available to non-users and trade school students, helping shops recruit tech-forward talent and significantly reduce time-to-revenue for new hires. She walks through the 10-section curriculum built on the new Field mobile app, spanning job lifecycle navigation, Pricebook utilization, equipment findings, and multi-tier financing. Danielle also shares how the gamified “Explorer to Commander” structure uses real interactive click-through simulations customized to specific trades, and provides actionable advice for getting buy-in across your entire technician roster. Join us as we discuss:  [1:10] A brief overview of ServiceTitan’s Certified User Program and the introduction of the Certified Technician Program  [11:29] Ten key comprehensions covered by the program, including job lifecycle, estimates, and item management [28:33] The program’s three leveling tiers: Explorer, Navigator, and Commander  Check out these resources we mentioned during the podcast: Click one of the following links to check out the new ServiceTitan Certified Technician Program: Current ServiceTitan Users Trade School Users School Registration ServiceTitan Certified User Program You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

  5. Aug 27

    Unlocking 186% Booked Revenue with ServiceTitan Voice Agents

    Amanda Root, CEO at Tri-City Home Solutions, joins the show to discuss how a third-generation, 60-year-old family business rapidly modernized its operations using ServiceTitan Virtual Agents. Amanda shares her candid story of abandoning a costly custom Salesforce build to “rip the Band-Aid off” and fully align her processes with ServiceTitan's core workflows. She walks through the real-world deployment of their AI voice agent, including an accidental Friday afternoon email blast that tested the bot under fire. Amanda details how pairing Virtual Agents with Adaptive Capacity and the ServiceTitan Max program helped her team drive a 186% increase in book-call revenue while freeing up human CSRs to focus on high-touch tasks. Join us as we discuss:  [3:19] How Amanda framed their first voice agent for Tri City’s CSR team and how it helped with a chaotic scheduling snafu[12:13] The significant ROI that Tri City has seen from its voice agents and onboarding advice[21:27] How Tri City rolled out their voice agent to customers and handing off after hours callsCheck out these resources we mentioned during the podcast: ServiceTitan Virtual AgentsServiceTitan MaxScorpionYou can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

  6. Aug 20

    Flashback Episode - ServiceTitan Vocabulary: The Foundation of Accurate Reporting

    High season is heating up and this summer we're bringing you some of the best episodes from both our shows on the ServiceTitan Podcast Network. Between new episodes, ones from the past you might have missed, and conversations and checkins from over 2 years and nearly 100 episodes - there's so much to learn about running your trades business better than ever. Originally Aired 5/14/2026 Sydney Biancardi, COO at Iceberg Home Services, joins the show to discuss the critical importance of ServiceTitan data fundamentals. Sydney shares her epic journey from starting as a CSR who offloaded shipments with a forklift to becoming a COO obsessed with data integrity. In this episode, we break down why mastering ServiceTitan vocabulary is the first step toward accurate reporting and how a deep understanding of the software's back end allows for smarter, more predictable business scaling. Sydney offers advice on avoiding common data misconceptions and explains how cross-training employees in different roles can provide the context needed to maintain a well-oiled machine. Join us as we discuss:  [3:07] The importance of clean data and common language [13:11] ServiceTitan implementation, SOPs, and micromanagement  [21:23] Why tracking booking rates and abandoned calls is a gamechanger [26:35] A deeper dive into the differences between jobs and opportunities You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

  7. Aug 13

    Lessons in Change Management From Scaling ServiceTitan Across 500+ Locations

    Adam Terranova, Senior Director of Marketing at Authority Brands, joins the show to dissect the massive task of rolling out ServiceTitan across more than 500 franchise locations. Adam shares his framework for enterprise change management, explaining why establishing a clear collective vision must precede tactical training. He walks through the strategic “molecule model” for expanding into Pro products, advocating for Scheduling Pro as the essential bridge between marketing campaigns and consumer engagement. Additionally, Adam reveals how Authority Brands scaled rollout logistics by standardizing setup decisions at the corporate level and emphasizes why a rock-solid ServiceTitan Core foundation is mandatory before implementing any advanced add-ons. Join us as we discuss:  [1:02] Authority Brands’ decision to roll out ServiceTitan for all of their franchisees and lessons learned [6:19] Why Scheduling Pro should be the first module you add to your core ServiceTitan [9:18] Implementing multiple Pro products across hundred of locations and some best practices [15:55] Why a focus on the customer is a collective win for everyone in the trades Check out these resources we mentioned during the podcast: Enterprise Hub Scheduling Pro You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

  8. Aug 6

    Never Miss a Call: How ServiceTitan’s AI Voice Agent Keeps Your Business Moving

    What if your phones could keep booking jobs while your team sleeps? In this episode, Lindsey Gwirtz, Senior AI Solutions Architect at ServiceTitan, stops by to talk about how AI voice agents are helping contractors capture more calls, reduce CSR workload, and deliver better customer experiences around the clock. Lindsey shares how Voice Agent has evolved into a powerful extension of the customer service team, booking jobs, answering questions, processing payments, confirming and rescheduling appointments, creating follow up tasks, and even notifying on-call technicians automatically. Join us as we discuss:  [3:31] Real virtual agent customer success stories and business impact[8:23] Creative ways contractors introduce Voice Agent to their teams[17:06] Voice Agent updates, compatibility, and deployment Check out these resources we mentioned during the podcast: Mastering ServiceTitan with  Henry Chang  Customer Resource HubYou can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

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Ratings & Reviews

5
out of 5
8 Ratings

About

Mastering ServiceTitan is your guide to getting the most out of ServiceTitan.  Each episode, ServiceTitan power users share their strategies and success stories to give you real, actionable advice on how to leverage ServiceTitan for your business.  Whether you’re new to ServiceTitan, or have been on the platform for years, you'll hear how businesses just like yours have transformed their operations, improved efficiencies, and accelerated their growth.  If you need to master ServiceTitan, you're in the right place. Hosted on Ausha. See ausha.co/privacy-policy for more information.

Information

  • Creator
    ServiceTitan Podcasts
  • Years Active
    2024 - 2026
  • Episodes
    110
  • Rating
    Clean
  • Copyright
    © Service Titan Podcasts
  • Show Website
    Mastering ServiceTitan

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