Just a Couple of Dentists

Just a Couple of Dentists
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Just a Couple of Dentists is here to cut out all the noise with unfiltered conversations on everything dental. Hosted by two dentists who’ve done it all - startups, the military, building software, and somehow staying married to each other - this podcast dives into the real topics that are facing dentists today.

  1. 1d ago

    How to Fix the Biggest Bottleneck in Your Front Office (ft. Laura Nelson)

    Every office says, "That's just how we do it here." Until you watch three different people do the same task three different ways. Milo is the app Alex built to keep checklists, recurring tasks, and office workflows consistent without having to constantly remind everyone. Learn more HERE. This Week's Episode Before AI receptionists, only about 25% of patients would leave a voicemail. Today, around 80% will actually complete the conversation with an AI receptionist instead. That's one of the stats Laura Nelson, VP of AI at Mango Voice and founder of Front Office Rocks, has seen as more dental practices start using AI to answer their phones. We get into the biggest bottlenecks at the front desk, why scheduling is still so difficult to automate, what today's AI tools do well, and where they still fall short. We also talk about how technology can take repetitive work off your team's plate so they can spend more time doing the things that actually require a person. If you've been trying to separate the hype from what's actually useful, I think you'll like this conversation. Laura has spent years training front office teams, so she brings a practical perspective instead of just telling everyone AI is the answer to everything. Sponsor Shoutouts A big thank you to our sponsors for making this episode possible! 🖥️ Darkhorse Tech – Dental IT done right. From managed IT and cybersecurity to HIPAA compliance and cloud solutions, Darkhorse helps practices keep their technology running smoothly. JACD listeners get their first month FREE. 🌐 https://www.darkhorsetech.com 💳 Nadapayments – Stop overpaying for credit card processing. JACD listeners get $25/month pricing, 1.5% processing, and $0.25 debit transactions. 🌐 https://www.nadapayments.com Check out their savings calculator to see how much money you are leaving on the table by not switching to nadapayments! https://nada-calculator-dentalpractice.netlify.app/ Connect with Us If you got something out of this episode, the best way to support the show is to share it with another dentist. Thanks for listening!

  2. Jul 14

    How He Makes Medicaid Dentures Profitable (ft. Dr. Russell Schafer)

    Every office starts with great systems...until reality gets in the way. People take shortcuts, new team members learn different habits, and before you know it, everyone's doing things differently. That's why Alex built Milo...to keep your checklists, recurring tasks, and office systems running the way they're supposed to. Learn more HERE! This Week's Episode When most dentists think of Medicaid dentures, they don't exactly think, "That's the practice model I want." Russell Schafer did. We talk about how he built a profitable practice around a niche that most dentists avoid, why digital workflows have completely changed the way he treats denture patients, and what dentists should know before trying to bring dentures in-house. We also dive into Digital CE Guild, Russell's new project that's trying to become the Craigslist for dental CE. The idea is simple: one place where dentists can search for continuing education by topic and location instead of bouncing between Facebook posts and dozens of different websites. You can check it out at dcgdental.com. In this episode, we discuss: Why Russell built his practice around Medicaid dentures Making digital dentures work in a real practice The biggest mistakes dentists make when bringing dentures in-house Why experience matters more than technology How Digital CE Guild is trying to simplify finding dental CE Tips for reducing Medicaid no-shows and improving efficiency Sponsors Darkhorse Tech Proactive IT support built specifically for dental practices. JACD listeners get their first month free. Check them out at www.darkhorsetech.com Nadapayments Transparent payment processing with rates as low as 1.5% + $0.25 on debit transactions plus $25/month. www.nadapayments.com Check out their savings calculator to see how much money you are leaving on the table by not switching to nadapayments! https://nada-calculator-dentalpractice.netlify.app/ Connect with Us If you got something out of this episode, the best way to support the show is to share it with another dentist. Thanks for listening!

  3. Jul 7

    How to Train Associates to Produce Like an Owner (ft. Dr. Spencer Greer)

    Every office slowly drifts. Checklists get skipped. Processes change. Before long, nobody remembers the "right" way to do things. That's exactly why Alex created Milo, an app that helps your team follow checklists, complete recurring tasks, and stay accountable. Learn more HERE! This Week's Episode This week we're joined once again by Spencer Greer to talk about one of the biggest factors in growing a successful dental practice: your associates. Too many owners bring on an associate without a real plan or for the wrong reasons. They expect them to produce like an owner, care like an owner, and stick around for years but never give them the environment to actually succeed. We talk about what separates associates who leave after 18 months from the ones who become long-term, high-producing dentists. Spencer shares the framework he uses to mentor associates, why owners should stop competing with their own doctors, and how creating the right culture benefits everyone. In this episode, we discuss: • Why every owner needs a clear reason for hiring an associate • Spencer's three-part framework for developing great associates • Why owners accidentally drive good associates away • How to get associates producing at a high level faster • The importance of mentorship over micromanagement • Ownership vs. being a high-income associate • What Spencer looks for when hiring a new associate • Contracts, compensation, and creating true win-win relationships A big thank you to our sponsors: Darkhorse Tech Your IT should prevent problems not just fix them after they happen. Darkhorse Tech provides proactive IT and cybersecurity built specifically for dental practices. JACD listeners receive their first month free. www.darkhorsetech.com Nadayments Still paying credit card processing fees? Nadapayments helps dental practices reduce processing costs with transparent pricing and payment solutions designed specifically for dentistry. JACD listeners receive processing for just $25/month plus 1.5% + $0.25 per debit transaction with no additional fees. Check out their savings calculator to see how much money you are leaving on the table by not switching to nadapayments! https://nada-calculator-dentalpractice.netlify.app/ Connect with Us If you got something out of this episode, the best way to support the show is to share it with another dentist. Thanks for listening!

  4. Jun 30

    Should You Buy a $170,000 Dental Robot? (ft. Dr. Tyler Bond)

    Every office has things that slowly disappear over time. A checklist gets skipped. A process changes. Before you know it, nobody remembers how it used to be done. That's why Alex created Milo. Learn more HERE! This Week's Episode Most dentists have probably heard of the Yomi robot, but I'd bet most couldn't actually tell you what it does. That's why we had Dr. Tyler Bond on the podcast. Tyler uses the robot every day in his practice and breaks down exactly how it works, what it doesn't do, and why he decided it was worth spending a quarter of a million dollars on one. We also get into whether the investment actually pays off, how it's helped him grow his implant practice, and where he thinks robotics fit into the future of dentistry. It's a fun conversation that separates the hype from reality and gives a practical look at what this technology can (and can't) do today. A huge thank you to our sponsors! Darkhorse Tech Darkhorse Tech provides proactive IT support, cybersecurity, backups, and monitoring specifically for dental offices. JACD listeners get their first month FREE. https://www.darkhorsetech.com Nadapayments If you're looking to save on payment processing, check out Nadayments. JACD listeners receive processing for just $25/month plus 1.5% + $0.25 per debit transaction with no additional fees. Check out their savings calculator to see how much money you are leaving on the table by not switching to nadapayments! https://nada-calculator-dentalpractice.netlify.app/ Connect With Us Your support means a ton to us. So if you enjoyed the episode, please share Just a Couple of Dentists with a friend or colleague. Thanks so much!

  5. Jun 23

    The Mistake That Almost Bankrupted His Dental Company (ft. Cory Pinegar)

    If you've ever found yourself saying, "Wait...we used to do that," you're not alone. That's one of the reasons Alex created Milo...to give practices a simple way to document systems and keep teams accountable. Check it out at HERE! This Week's Episode Cory Pinegar bought a dental business for $1. A few years later, he was buried in debt, chasing growth, and wondering if the whole thing was going to work. Today, Reach has thousands of team members supporting healthcare practices around the world, but getting there wasn't nearly as smooth as it looked from the outside. We talked about the mistakes he made while building Call Force, the vanity metrics that almost got him in trouble, and why he eventually made the difficult decision to completely pivot the business. Cory shares how he transformed Call Force from a recall and answering service company into Reach, one of the largest virtual staffing companies in healthcare. We also got into staffing, rising overhead, reimbursement rates, virtual assistants, and why building a sustainable business matters more than looking successful. This was one of those conversations that started as a business story and turned into a discussion about growth, leadership, and failure. Topics we cover: • Buying a business for $1 while still in college • Why CallForce nearly failed • The dangers of chasing vanity metrics • The pivot from CallForce to Reach • Debt, cash flow, and scaling a business • Hiring and retention challenges in dentistry • Why dental practices are feeling squeezed • Virtual assistants and the future of staffing • Building a sustainable business • The mindset shifts that come from failure Sponsor Shoutouts Darkhorse Tech provides proactive IT support, cybersecurity, backups, and monitoring specifically for dental offices. Special offer for JACD listeners: First month free. 🌐 https://www.darkhorsetech.com Tired of losing thousands every year to credit card fees? Nadapayments helps dental offices legally and compliantly offset processing costs with surcharging. Special offer for JACD listeners: $25/month + 1.5% + $0.25 per debit transaction. No other fees. 🌐 https://www.nadapayments.com Check out their free savings calculator to see how much money you are wasting with traditional merchant service companies https://nada-calculator-dentalpractice.netlify.app/ Connect With Us Your support means a ton to us. So if you enjoyed the episode, please share Just a Couple of Dentists with a friend or colleague. Thanks so much!

  6. Jun 16

    Why Dentists Turned on the Former ADA President (ft. Brett Kessler)

    If you've ever found yourself saying, "Wait...we used to do that," you're not alone. That's one of the reasons Alex created Milo...to give practices a simple way to document systems and keep teams accountable. Check it out at HERE! This Week's Episode After a Facebook post sparked a firestorm of comments, criticism, and debate across the profession, former ADA President Brett Kessler joins us to talk about what actually happened. What started as a conversation about speaking at a large DSO event quickly turned into a much bigger discussion about private equity, clinical autonomy, dental insurance, organized dentistry, and where the profession is headed next. Brett shares his perspective on the backlash, why so many dentists are frustrated with the current state of dentistry, and what he's learned after years of working on insurance reform and advocacy at the highest levels of organized dentistry. We also get into: • The controversy surrounding Brett's DSO post • Why dentists are increasingly frustrated with private equity • The difference between clinical autonomy and corporate influence • Why dental insurance hasn't meaningfully changed in decades • The truth about annual maximums and reimbursement rates • Fee-for-service vs insurance-based dentistry • Medicare, Medicaid, and access to care • Why dental-medical integration may be the future • What organized dentistry has actually been doing behind the scenes • Why fixing dentistry's biggest problems is harder than most people think Sponsor Shoutouts Darkhorse Tech provides proactive IT support, cybersecurity, backups, and monitoring specifically for dental offices. Special offer for JACD listeners: First month free. 🌐 https://www.darkhorsetech.com Tired of losing thousands every year to credit card fees? Nadapayments helps dental offices legally and compliantly offset processing costs with surcharging. Special offer for JACD listeners: $25/month + 1.5% + $0.25 per debit transaction. No other fees. 🌐 https://www.nadapayments.com Connect With Us Your support means a ton to us. So if you enjoyed the episode, please share Just a Couple of Dentists with a friend or colleague. Thanks so much!

  7. Jun 9

    8 Tactical Ways to Fix Broken Systems (with Dr. Chris Green)

    If you've ever found yourself saying, "Wait...we used to do that," you're not alone. That's one of the reasons Alex created Milo...to give practices a simple way to document systems and keep teams accountable. Check it out at HERE! Every practice starts with great systems. Then team members leave. New hires get trained by other new hires. Processes get watered down. And before long, the things that once made your practice run smoothly start disappearing. In this episode, Chris Green joins us to break down why systems fail over time and the tactical steps owners can take to get things back on track. We discuss the biggest mistakes practices make with onboarding, why SOPs often fail, how to create training that people actually retain, and how accountability, leadership, and follow-up systems can keep your practice running consistently as it grows. Chris also shares the onboarding framework he's building inside his own organization, how he uses leadership development to create accountability, and why AI won't replace the need for strong systems anytime soon. In This Episode: ✅ Why systems break down as practices grow ✅ The "game of telephone" effect in team training ✅ How onboarding gets watered down over time ✅ Why most employee manuals and SOPs fail ✅ Creating training people will actually use ✅ Building accountability into your culture ✅ Developing department leaders ✅ Using personality assessments to hire the right people ✅ The role of follow-through in successful teams ✅ Why AI still requires human oversight Sponsors Darkhorse Tech Your dental office IT shouldn’t stop at 5pm. Darkhorse Tech provides proactive IT support, cybersecurity, backups, and monitoring specifically for dental offices. Offer for JACD listeners: First month free. 🌐 https://www.darkhorsetech.com nadapayments Tired of losing thousands every year to credit card fees? Nadapayments helps dental offices legally and compliantly offset processing costs with surcharging. Offer for JACD listeners: $25/month + 1.5% + $0.25 per debit transaction. No other fees. Learn more at: nadapayments.com Connect With Us Your support means a ton to us. So if you enjoyed the episode, please share Just a Couple of Dentists with a friend or colleague. Thanks so much!

  8. Jun 2

    Every Successful Dentist Needs This Counterpart (ft. Dr. Spencer Greer)

    👉 If you downloaded the front office checklists…this is the other half! 6 back office checklists Alex used to keep everything running smoothly Download them now HERE! Every successful dentist eventually realizes the same thing: You can't do it alone. The dentists who consistently grow their practices aren't just better clinicians. They surround themselves with people who solve problems, take ownership, and help carry the vision of the practice forward. In this episode of Just a Couple of Dentists, we sit down yet again with Dr. Spencer Greer to discuss the most important counterpart a practice owner can have: their right-hand person. We dive into office managers, treatment coordinators, leadership, delegation, treatment acceptance, and why some employees become indispensable while others never seem to take ownership. In This Episode: Why every successful dentist needs a right-hand person What separates great office managers from average ones The interview question Spencer uses to identify future leaders Why some employees solve problems while others just report them Fear vs. laziness when it comes to team performance How to empower your team to make decisions What Alex would do differently when hiring today Why patients buy from people they trust Persuasion vs. manipulation in dentistry Whether you're building a startup, managing a growing practice, or trying to get more out of your current team, this conversation is packed with practical takeaways you can implement immediately. Sponsors Darkhorse Tech Technology problems don't care how busy your schedule is. Darkhorse Tech helps dental practices simplify IT, strengthen cybersecurity, and keep their technology running smoothly so you can focus on patients instead of troubleshooting computers. Special Offer: First month of service FREE. 🌐 https://www.darkhorsetech.com nadapayments Still paying more than you should for credit card processing? Nadpayments helps dental practices lower processing costs with transparent pricing and a dental-specific approach to merchant services. Special Offer: $25/month plus 1.5% + $0.25 per debit transaction. No hidden fees. 🌐 https://www.nadapayments.com

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About

Just a Couple of Dentists is here to cut out all the noise with unfiltered conversations on everything dental. Hosted by two dentists who’ve done it all - startups, the military, building software, and somehow staying married to each other - this podcast dives into the real topics that are facing dentists today.

Information

  • Creator
    Just a Couple of Dentists
  • Years Active
    2024 - 2026
  • Episodes
    85
  • Rating
    Explicit
  • Copyright
    © Copyright 2024 All rights reserved.
  • Show Website
    Just a Couple of Dentists

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