All Things Quality: An ASQ Podcast

ASQ
  • 4.5 (4)
  • Management
  • Updated Biweekly

Quality is changing fast — and All Things Quality is here to help you keep up. Tune in for expert interviews, smart explainers, and future-focused conversations on the tools, trends, and big ideas shaping the quality profession. Listen in, level up, and bring better quality to whatever you do.

  1. 2d ago

    AI Runs on Infrastructure — But Who Ensures the Quality? - ATQ 28

    In this episode of All Things Quality, Pablo Baez talks with Govind Ramu, Senior Technical Program Manager for AI Infrastructure Quality at Google, about the emerging field of data center quality, the role of DCE 9000, and why quality professionals should pay attention to the infrastructure powering the AI era. Key takeaways: Why data center quality matters to the future of AI and cloud computingHow DCE 9000 could help define quality expectations for data centersWhere risk, reliability, supplier quality, auditing, and continual improvement fit inWhat quality professionals can learn from this fast-growing fieldWhy NextGen quality professionals should watch the intersection of AI, infrastructure, and standardsThis episode also includes quick ASQ updates on Quality Progress, the 2026 ASQE Insights on Excellence Report, the July Member Gift on applying AI in quality, recent Quality Press titles, and recent ATQ episodes listeners may have missed.-------------------------- Resources mentioned: Govind Ramu’s QP article: https://asq.org/quality-progress/articles/field-notes-surge-protection?id=0ace73751ba7458a9c8c2b0ae821d80aJuly QP cover story: https://asq.org/quality-progress/articles/beware-the-trojan-horse-hidden-threats-real-risks?id=237f940b497f419eafaf7538be45ebc62026 ASQE Insights on Excellence Report: https://asq.org/quality-resources/benchmarking-reports/2026-asqe-ioe-benchmarking-highlights-reportJuly ASQ Member Gift — Putting AI to Work in Quality: https://asq.org/membership/member-gift/july-2026ASQ Quality Press: https://asq.org/quality-press

    AI Runs on Infrastructure — But Who Ensures the Quality? - ATQ 28

  2. Jul 1

    When AI Enters the QMS: Auditing Guidance - ATQ 27

    If AI helped write the CAPA, summarize the audit evidence, or suggest a root cause… what should the auditor ask next? In this AI-assisted episode of All Things Quality, we explore how AI is showing up in quality management systems — and how auditors can respond without losing sight of the fundamentals. From data and risk to evidence, controls, and human oversight, this episode walks through practical questions every quality professional should keep in mind when AI enters the QMS. Follow the links below to learn more about this topic: When the QMS Thinks for Itself — What QMS auditors should know about AI. https://asq.org/quality-progress/articles/standard-issues-when-the-qms-thinks-for-itself?id=c460fb5bcf3b444b9ac370c65582bdb8 AI Risks and Rewards — How internal audit can support responsible AI adoption. https://asq.org/quality-progress/articles/ai-risks-and-rewards?id=d345dd464be743c09fbf2856912c0466Leveraging AI to Support Your QMS — Examples of how AI can support QMS work. https://asq.org/quality-progress/articles/expert-answers-leveraging-ai-to-support-your-qms?id=e2506c6d5c1d432b839fc566ef6fde5aTaking Responsibility — A look at ISO/IEC 42001 and AI management systems. https://asq.org/quality-progress/articles/taking-responsibility?id=de9ba88edd064801a1537532d65430e9AI’s Missing Ingredient — Why human judgment and quality thinking still matter. https://asq.org/quality-progress/articles/ais-missing-ingredient?id=11d1df5360e84606ba169800e08cdd39

    When AI Enters the QMS: Auditing Guidance - ATQ 27

  3. Jun 17

    Agentic AI, Automation, & the Future of Quality 4.0 in Healthcare with Darshi Bassi - ATQ 26

    In this episode of All Things Quality, we talk with Darshi Bassi, quality improvement advisor at Mayo Clinic, about her quality journey, digital transformation, and the role of Quality 4.0 in healthcare. Darshi shares lessons from her “My Quality Story” article and discusses how systems thinking, process improvement, AI, automation, and classic quality tools can help organizations improve — when they are used with purpose, discipline, and a clear focus on people and outcomes. Also included is our “Quality News You Can Use” segment featuring ASQ updates, member resources, upcoming events, certification support, and more. Featured Links and Resources: Darshi Bassi’s Quality Progress article: “My Quality Story: Evolving from ‘bug queen’ to ‘diamond’”Darshi Bassi’s Quality Progress article: “Catch All”ASQ Quality 4.0 resourcesASQ Ascend Webinars: “Turning Crisis into Opportunity: Managing Quality Issues and Supplier Challenges Beyond Your Control”Quality Progress 40 Under 40 nominationsASQ Certified Six Sigma Green BeltQuINCY Study Assistant for Certified Six Sigma Green BeltRelated episode: ATQ Podcast: “AI, Empathy, and the Future of Care” with Neha Chowrasia

    Agentic AI, Automation, & the Future of Quality 4.0 in Healthcare with Darshi Bassi - ATQ 26

  4. Jun 3

    The Real Cost of Quality - Recorded Live at WCQI - ATQ 25

    Recorded live at WCQI, Doug Wood and W. Frazier Pruitt — coauthors of Principles of Quality Costs, Fifth Edition — join All Things Quality to discuss the hidden costs organizations often miss, and why the future of quality depends on fundamentals, communication, business fluency, and people. More resources: What is Cost of Quality? — ASQ 2025 ASQE Insights on Excellence Cost of Quality Report Targeting Quality Costs — Quality Progress Cost of Quality: Finance for Continuous Improvement — ASQ Training Connect with Doug Wood on LinkedIn Connect with W. Frazier Pruitt on LinkedIn

    The Real Cost of Quality - Recorded Live at WCQI - ATQ 25

  5. May 15

    Quality 5.0 and the Future of Human-Centric Excellence - ATQ 24

    Before WCQI 2026, I spoke with Seetharam “Ram” Kandarpa, Founder and Director of Shaarkview Consultancy, ASQ ConnEx Expert, and ASQ volunteer leader, about where quality is headed next. We discuss his journey into quality, current challenges in the field, what Quality 5.0 means in practical terms, balancing technology with human judgment, and advice for quality professionals looking to grow in a changing landscape. Listen now, share with a fellow quality professional, and follow All Things Quality for more conversations shaping the future of quality. More resources: Seetharam “Ram” Kandarpa | ASQ ConnEx Expert profile ATQ Podcast Episode 9: Upskilling for Quality 4.0 & 5.0ASQ: Quality 4.0 overviewASQ Article: The Download: From Quality 4.0 to the Brink of 5.0ASQTV: Industry 5.0

    Quality 5.0 and the Future of Human-Centric Excellence - ATQ 24

  6. May 6

    AI, Empathy, and the Future of Care - Neha Chowrasia- ATQ 23

    In this episode of All Things Quality, we talk with Neha Chowrasia about AI in healthcare and why the future is not human vs. machine, but both working together. We explore where AI is improving quality, safety, and efficiency, and why empathy, judgment, and human-centered care still matter most. Based on Neha’s Quality Progress article, “Hand in Hand.” More resources: Connect with Neha on LinkedInRead Neha’s Quality Progress article, “Hand in Hand”Join ASQ Download the ASQ Mobile App for bonus material and more quality resources

    AI, Empathy, and the Future of Care - Neha Chowrasia- ATQ 23

  7. Apr 24

    When Your Process Meets Reality - Andrea Baker, HOP Mentor - ATQ 22

    What happens when the procedure looks right on paper, but real work tells a different story? In this episode of All Things Quality, I’m joined by Andrea Baker, The HOP Mentor, for a practical conversation on Human and Organizational Performance (HOP) and what quality leaders can learn from the human side of work. We get into how Andrea found her way into HOP, why safety and quality are more connected than many people realize, and how leaders can move from blame-based reactions to better learning. We also talk about procedure drift, person vs. system thinking, culture change, and where AI and technology can help—or hurt—when organizations are trying to understand how work really gets done. More resources: Andrea Baker on LinkedInAndrea’s 2026 ASQ Lean and Six Sigma Conference keynote presentationThe HOP Mentor websiteJoin ASQ

    When Your Process Meets Reality - Andrea Baker, HOP Mentor - ATQ 22

  8. Apr 8

    The Next Era of Quality: A 5 Dimensional Model with Danny Even Chen - ATQ 21

    What does the next era of quality look like? In this episode of All Things Quality, Danny Even Chen joins us to explore how AI, digitization, and changing expectations are reshaping the future of quality. He also shares the framework he proposes for this next era: a five-dimensional view of quality that expands beyond product and service to include solution, knowledge, and experience. Read his Quality Progress article: Branching Into the Next Era of QualityConnect on LinkedIn: Danny Even ChenAttend ASQ's World Conference on Quality & Improvement (Orlando, May 17)Access Your April Member Gift – Lean Six Sigma in the Digital Age⁠Download ASQ's Mobile App⁠Send feedback /podcast ideas: ⁠mailto:pbaez@asq.org

    The Next Era of Quality: A 5 Dimensional Model with Danny Even Chen - ATQ 21
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Quality is changing fast — and All Things Quality is here to help you keep up. Tune in for expert interviews, smart explainers, and future-focused conversations on the tools, trends, and big ideas shaping the quality profession. Listen in, level up, and bring better quality to whatever you do.

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