It doesn't take a genius. Hip Socket
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- Business
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Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.
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Booker T's ancient secrets to communicating
What if you could always effectively communicate and persuade employees, customers and leadership? Our special double-length episode celebrates one of America's most successful communicators, Booker T. Washington. His method illustrates one of the world's oldest communication methods: the "five canons" of classical rhetoric.Click here for our episode on the first canon's tool, the "common topics."Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.
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Hey Boomer: Don't tell your hard workers McDonald's is hiring
Mark shares a true story about Baby Boomers misunderstanding Millennial hard workers, and the disastrous results of not addressing negative feedback. If you care about employee retention, this one's for you. Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.
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Booker T: Mistreating others hurts YOU
Mark is still fired up about Booker T. Washington. His take on his slaveowner father blew us away. Washington has something to teach us about how we handle mistreatment of people in the workplace. Resources mentioned:
Donna Hicks and her dignity books
Crucial Conversations resources
Our podcasts on dignity (parts one, two and three)
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. -
Lessons we've learned after 200 episodes
Honor the streak! Lost episodes! More Booker T. to come! And other insights from our labor of love that has lasted weekly for almost four years.
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. -
Booker T.'s 3 secrets to overcoming challenges
Mark thinks Booker T. Washington is one of the greatest Americans of all time. Need proof? Check out how Washington improved students who wanted to be teachers ... by turning his school into a brick-making powerhouse.
Resources mentioned:
"Up from Slavery"
"What a black cemetery teaches us about self control"
"Choices: a Civil War battle and the battles we face with every decision"
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. -
The 3 elements of training that sticks
It's the model of education that built a culture that has lasted millennia. It's so profound--and so simple--that we can explain it in 15 minutes. Are you using all three elements in your training?
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.
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