33 episodes

Let’s Talk Club Management is a show dedicated to giving an in-depth look at the club management profession. With insider stories of first-hand experiences to best practices from your Association leaders, CMAA looks to provide you with the best information (with a side of fun).

Let's Talk Club Management CMAA

    • Business
    • 5.0, 17 Ratings

Let’s Talk Club Management is a show dedicated to giving an in-depth look at the club management profession. With insider stories of first-hand experiences to best practices from your Association leaders, CMAA looks to provide you with the best information (with a side of fun).

    Let's Talk Club Management Ep. 34 - A Beer Garden in Massachusetts

    Let's Talk Club Management Ep. 34 - A Beer Garden in Massachusetts

    July is here and we’re joined by Ryan Kenny, CCM, CCE, General Manager/COO of Dedham Country and Polo Club in Dedham, MA. Ryan shares with us Dedham’s fun (and delicious!) response to social distancing safety requirements. The Club repurposed an area into an outdoor dining area that has become a popular spot for members to enjoy local brews and wood-fired pizza, showcasing the creativity and ingenuity that has come to the surface during the pandemic. Take a listen and see how your club could adapt this idea!

    • 23 min
    Let's Talk Club Management Ep. 33 - Onboarding New Employees

    Let's Talk Club Management Ep. 33 - Onboarding New Employees

    The newest CMAA Master Club Manager (MCM), Boris Gradina, MCM, CCE, joins us this week to share his research on the importance of onboarding new employees. He takes us through how he arrived at this topic for the MCM Monograph, the difference between orientation and onboarding, and why timing of the onboarding process is so crucial in ensuring long-term employee retention.

    • 36 min
    Let's Talk Club Management Ep. 32 - Total Transparency

    Let's Talk Club Management Ep. 32 - Total Transparency

    In this first episode of June, we sat down with Steve Buck, CCM, CCE, General Manager of the Stock Farm Club in Hamilton, MT. Steve’s club was hit by COVID-19, with eight of his golf course maintenance crew going down with the virus. He shares with us the experience of containing the virus, communicating with the local community and the state, and the biggest takeaways of the incident. From making sure his staff were cared for to navigating the politics of living and working in a small town, Steve’s story of crisis management is a must-hear for any club management professional.

    • 40 min
    Let's Talk Club Management Ep. 31 - Checking in with Our Student Chapters

    Let's Talk Club Management Ep. 31 - Checking in with Our Student Chapters

    Joining us this week are Josh Gay, a recent graduate of Florida State University and the outgoing President of the FSU Student Chapter as well as our colleague Christina Krueger, manager, Member Communities & Student Development. Josh shares with us a quick pulse check on how things are going down in Florida as well as his student chapter’s innovative efforts throughout the spring semester of social distancing. Relying on virtual meetings, the FSU chapter has been able to maintain regular check ins as well as experience virtual club tours. Even more exciting is the work the FSU Student Chapter and the FLCMAA Chapter have done to create a virtual summer internship program to help students fill the gaps left by employment and experience loss this summer.

    • 23 min
    Let's Talk Club Management Ep. 30 - Membership Retainment: Steve Graves & AJ Redetzke Pt. 2

    Let's Talk Club Management Ep. 30 - Membership Retainment: Steve Graves & AJ Redetzke Pt. 2

    We're joined again this week by Steve Graves and AJ Redetzke - principals of Creative Golf Marketing, a CMAA Education Partner. Steve and AJ dive in to answering some hot button questions that we're hearing right now as the club industry begins to think about reopening and what strategies and changes may need to be implemented over the next few months. This second installment covers questions surrounding current Club members and discusses what allowances and adjustments may (or may not) need to be made as we move forward.

    • 20 min
    Let's Talk Club Management Ep. 29 - Bonus! Meet Katherine Lord

    Let's Talk Club Management Ep. 29 - Bonus! Meet Katherine Lord

    Coming at you this week with some bonus content! We are excited to welcome CMAA's newest team member: Katherine Lord, MSW. Katherine came on board as the Director of Club Services and the Managing Director of the Club Spa and Fitness Association (CSFA)right as we all transitioned to working remotely - but that hasn't stopped her from jumping in feet first! We sat down with her to discuss her background, her interests, and some fun facts - enjoy!

    • 15 min

Customer Reviews

5.0 out of 5
17 Ratings

17 Ratings

rickyleepotts ,

Focused Content Delivered

As a member of the CMAA, I enjoy the wide variety of content being shared. From the website, Club Resource Center, webinars, local chapter meetings, World Conference... Content is why I enjoy my membership. Every episode features great content and you can tell the hosts are focused on the content being delivered. The guests are impressive, too. Can’t wait for the next episode of this podcast. Keep up the great work, ladies!

Dominqiue Gray ,

Love the podcast!

Thanks for being this platform to the industry! You have more then 5 listeners! Lol

C Toups ,

Late To The Party

I only recently clued in to podcasts, let alone this this podcast (May) and have already listened to all 13 episodes. I have even instructed my Assistant GM and F&B Managers to go back and listen to episode 2&3. I wish I had been more clued in before conference, because your January podcast let me know everything I should and needed to know. I will continue to Spread the Word! Fantastic!

Top Podcasts In Business

Listeners Also Subscribed To