Outthinkers

Outthinker

The Outthinkers podcast is a growth strategy podcast hosted by Kaihan Krippendorff. Each week, Kaihan talks with forward-looking strategists and innovators that are challenging the status quo, leading the future of business, and shaping our world.Chief strategy officers and executives can learn more and join the Outthinker community at https://outthinkernetwork.com/. 

  1. #169 — AI Is Doing the Junior Work. Who Becomes Your Next Senior Leader? | Carrol Chang

    1d ago

    #169 — AI Is Doing the Junior Work. Who Becomes Your Next Senior Leader? | Carrol Chang

    New on the Outthinkers Podcast, supported by LHH, host Kaihan Krippendorff speaks with Carrol Chang about why the unit of work is shifting from the full-time employee to the task itself — and what that means for every leader rethinking their workforce in the age of AI. During the conversation they unpack what happens when AI handles all the junior work today, and who develops the senior judgment your organisation will depend on tomorrow. Carrol Chang reflects on watching two of the biggest shifts in the history of work collide in real time at Andela, why the productivity dividend forces every leader to a strategic fork in the road, and why AI collapsing the cost of talent doesn't eliminate competitive advantage, it just moves it. The conversation covers: Why the unit of work is shifting from the full-time employee to the task — and what that means for how you hire, build teams, and plan headcount The "birthrate problem": if AI absorbs all the junior work today, who develops the judgment and governance your organisation will need in five years? What remains as your true competitive advantage when AI commoditises both capacity and expertise — and why human judgment, EQ, and relationship-building are the last real moat Additional Resources: Andela: andela.com CodeWars: codewars.com LHH: lhh.com LinkedIn: https://www.linkedin.com/in/carrolchang Thank you again to our sponsor, LHH.  Thank you to our guest, Carrol Chang. Thank you to our executive producer Zach Ness, our producer Nazanin Homayoun Jam and our editor James Pearce. If you enjoyed this episode, please follow, download, and subscribe. I’m your host, Kaihan Krippendorff—thank you for listening. Follow us at outthinker.com/podcast

    43 min
  2. #168 — Why Good Companies Go Bad: Eric Ries

    Jun 2

    #168 — Why Good Companies Go Bad: Eric Ries

    New on the Outthinkers Podcast, supported by LHH, host Kaihan Krippendorff speaks with Eric Ries — author of the landmark The Lean Startup — about his new book Incorruptible, and why the way we've run companies for the last fifty years may be fundamentally corrupt. Not in the dramatic, headline-grabbing sense, but in the older, quieter sense of the word: a slow corrosion of the bonds that make an organisation strong, trusted, and worth building in the first place.  In this conversation they unpack how shareholder primacy — the idea that a company exists only to enrich its investors — took hold without a single vote ever being cast, and what it actually takes to build something that endures. Eric reflects on why this idea is far more recent and far more fragile than we assume, what the most enduring companies in the world have quietly been doing differently, and the practical mechanisms any founder or leader can use to protect a mission from the forces that will inevitably try to erode it.  The conversation covers: Why shareholder primacy is a recent invention — and why the "citizens vs tourists" problem in corporate governance changes how you should think about who really owns a companyWhat "human flourishing" really means, why mission-driven companies aren't sacrificing financial performance, and how the best operators treat trustworthiness as an asset to bank rather than spendThe practical defences — mission guardians, multi-entity "constellations," and the paths of ethos and integrity — that leaders can use today to build a governance fortress, no revolution requiredAdditional Resources:  LinkedIn: https://www.linkedin.com/in/eries/ Book: Incorruptible — https://www.incorruptible.co/  LHH: lhh.com Thank you again to our sponsor, LHH. Thank you to our executive producer Zach Ness, our producer Nazanin Homayoun Jam and our editor James Pearce. If you enjoyed this episode, please follow, download, and subscribe. I’m your host, Kaihan Krippendorff—thank you for listening. Follow us at outthinker.com/podcast

    40 min
  3. #167 — Your Company's Biggest AI Advantage Is Already Sitting in Your Database: Scott Snyder

    May 19

    #167 — Your Company's Biggest AI Advantage Is Already Sitting in Your Database: Scott Snyder

    New on the Outthinkers Podcast, supported by LHH, host Kaihan Krippendorff speaks with Scott Snyder about why most companies are failing to get real value from AI — and why the problem has nothing to do with the technology. During the conversation they unpack why incumbents keep repeating the same mistakes across every major technology wave, and what it actually takes to move an organisation from experimentation to genuine transformation. Scott Snyder reflects on the pattern he’s watched play out across mobile, e-commerce, and now AI, why large companies consistently underestimate their own advantages, and how leaders can shift their people from fear and resistance to genuine excitement about working alongside AI. The conversation covers: • Why your business strategy has to come before your AI strategy — and how AI should amplify what you already do well, not replace the thinking behind it • How incumbents can use their hidden advantages — proprietary data, scale, and ecosystem access — to out-innovate startups rather than be disrupted by them • What it takes to move people through the mindset curve from openness to accountability, and why incentive design is the missing piece most organisations overlook Additional Resources: Book: Your AI Life — https://yourai.life/ LinkedIn: https://www.linkedin.com/in/scottsnyder5g/ LHH: lhh.com Thank you again to our sponsor, LHH.  Thank you to our executive producer Zach Ness, our producer Nazanin Homayoun Jam and our editor James Pearce. If you enjoyed this episode, please follow, download, and subscribe. I’m your host, Kaihan Krippendorff—thank you for listening. Follow us at outthinker.com/podcast

    45 min
  4. #166 — Your Business Model Has an Expiry Date: Dr. Nadya Zhexembayeva

    May 5

    #166 — Your Business Model Has an Expiry Date: Dr. Nadya Zhexembayeva

    Dr. Nadya Zhexembayeva is a globally recognised reinvention strategist, four-time author, and founder of the Reinvention Academy. A former chaired professor at a business school in the Slovenian Alps, she coined the role of Chief Reinvention Officer — unifying strategy, innovation, and change management into a single connected discipline. She has worked with organisations across mining, telecom, financial services, and the public sector, including steering a London-listed mining and metals company through the largest industry crisis in modern history. Her weekly newsletter, Reinvention Weekly, reaches business leaders across the globe. Most companies know change is accelerating — but they're still operating as if it's temporary. The assumption that things will eventually "go back to normal" is quietly killing organisations that could otherwise survive. A handful of companies have built genuine reinvention capability and are riding waves of disruption ahead of their competitors. Most are still firefighting, waiting for certainty that will never come. In this episode, we explore why the business model playbook built in the 20th century is dangerously mismatched for today's environment — and what leaders need to think, build, and kill in order to stay viable. In this episode we cover: The concept of "metaruption" — why black swan events are now arriving in flocks, and what it means for long-term strategy Why Reinvention 1.0 (the once-every-40-years big pivot) is no longer sufficient — and what Reinvention 2.0 looks like in practice The three interlocking disciplines — anticipate, design, and implement — and why most organisations are weakest at the first Why the shelf life of your decisions is shrinking, and how to build a system that accounts for it Where to actually start a reinvention journey — including the "kill session" practice that reduces overload before adding anything new Additional Resources: LinkedIn: linkedin.com/in/nadyazhexembayeva Reinvention Academy: reinventionacademy.com Newsletter: Reinvention Weekly — subscribe at reinventionacademy.com Thank you to our executive producer Zach Ness, our producer Nazanin Homayoun Jam and our editor James Pearce. If you enjoyed this episode, please follow, download, and subscribe. I’m your host, Kaihan Krippendorff—thank you for listening. Follow us at outthinker.com/podcast

    39 min
  5. #165 — How AI Is Killing Traditional Market Research: Peter Weinberg

    Apr 21

    #165 — How AI Is Killing Traditional Market Research: Peter Weinberg

    Peter Weinberg is the founder of Evidenza, an AI-powered synthetic research platform, and a former LinkedIn executive where he co-founded the B2B Institute. Over a decade at LinkedIn, Peter helped reframe how B2B brands think about growth — shifting the industry's focus from bottom-of-funnel conversion toward brand building, mental availability, and reaching buyers before they enter the market. His work draws heavily on the Ehrenberg-Bass Institute's frameworks, and he's collaborated with some of the world's largest B2B organisations on marketing strategy and segmentation. Most market research never gets done. It's too slow, too expensive, and the people you most need to reach — CFOs, in-house counsel, niche enterprise buyers — simply don't take surveys. So companies either skip research entirely or make decisions based on what the sales team heard from the three customers who called last week. Synthetic research changes that equation. By using AI to simulate statistically representative populations of real customer types, organisations can now get directionally accurate, quantitative customer intelligence in a fraction of the time and cost of traditional research. Peter's company, Evidenza, has validated this approach across dozens of markets and categories — consistently finding 80–95% alignment between synthetic and human survey responses. In this episode, we explore what that means for how companies understand customers, structure their innovation funnels, and rethink the long-standing political battle between marketing and sales over who really owns the voice of the customer. In this episode we cover: What synthetic research actually is — and why "lab-grown customers" may be more reliable than survey respondents clicking through for an Applebee's gift card The accuracy question: how closely AI-simulated responses match real human data, and what it means when they diverge How synthetic research could reshape the innovation funnel — moving from testing 3 ideas a year to testing thousands Why the real opportunity isn't hyper-personalisation, but finding the mass-market commonalities that drive scale The adoption barrier that has nothing to do with AI scepticism: organisations that wouldn't act on good market research even if you handed it to them Episode Timeline: 00:00 — Highlight from today's episode00:34 — Introducing Peter + the topic of today's episode02:55 — If you really know me, you know that...03:45 — What's your definition of strategy?06:04 — Peter's decade at LinkedIn and the case for B2B brand building07:41 — The Ehrenberg-Bass Institute: mental and physical availability10:24 — What is synthetic research?13:16 — Accuracy, speed, and cost: the three metrics that matter14:54 — When human surveys lie (and synthetic respondents don't)17:49 — Can you use synthetic research for internal adoption challenges?19:59 — How synthetic research widens the innovation funnel23:27 — Who owns the voice of the customer: marketing vs. sales26:50 — Micro-segmentation vs. mass marketing — which does AI actually favour?30:59 — Barriers to adoption: AI sceptics, soft rejectors, and market orientation33:48 — When AI outperforms humans with AI (the doctor study)35:57 — How to follow Peter and find Evidenza Additional Resources: LinkedIn: https://www.linkedin.com/in/weinbergpeter/ Website: evidenza.ai Thank you to our executive producer Zach Ness, our producer Nazanin Homayoun Jam and our editor James Pearce. If you enjoyed this episode, please follow, download, and subscribe. I’m your host, Kaihan Krippendorff—thank you for listening. Follow us at outthinker.com/podcast

    37 min
  6. #164 — How Coach Went From $6M to $5B Without Losing Its Soul

    Apr 7

    #164 — How Coach Went From $6M to $5B Without Losing Its Soul

    New on Outthinkers Podcast, supported by LHH, host Kaihan Krippendorff speaks with Lew Frankfort about how Coach scaled while building trust, durability, and emotional connection with customers.   During the conversation they unpack what scaling really requires when growth threatens to dilute what made you successful in the first place.   Lew Frankfort reflects on spotting Coach’s early cult following, why direct-to-customer channels became a strategic turning point, and how brands build trust, durability, and emotional connection at the same time while leaders balance creativity with operational discipline.   The conversation covers: Why strategy is the bridge between vision and execution, and what it looks like in practice while scaling How to build brand equity through trust, durability, and emotional connection without losing what makes the brand distinctive How leaders balance creativity and discipline, and what it takes to be an intrapreneur inside a larger organization Episode Timeline: 00:00 Welcome and Sponsor 00:44 Meet Lou Frankfort 03:31 Family and Values 06:05 Defining Strategy 06:56 From Public Service 09:19 Coach Cult Following 12:34 Brand Equity Triangle 16:20 Going Direct to Consumer 19:10 Magic and Logic Leadership 21:48 Becoming CEO at Coach 26:17 Intrapreneur Mindset 28:36 Designing for Growth 32:25 Advice and Closing Additional Resources: Book: Bag Man (Lew Frankfort) LHH: https://www.lhh.com/ LinkedIn: https://www.linkedin.com/in/lew-frankfort/ Thank you again to our sponsor, LHH. Thank you to our guest, Lew Frankfort.  Thank you to our executive producer Zach Ness, our producer Nazanin Homayoun Jam and our editor James Pearce. If you enjoyed this episode, please follow, download, and subscribe. I’m your host, Kaihan Krippendorff—thank you for listening. Follow us at outthinker.com/podcast

    37 min
  7. #163 — Joseph Pine: Why Customers Don’t Care About What You Sell

    Mar 17

    #163 — Joseph Pine: Why Customers Don’t Care About What You Sell

    Joe Pine is the co-author of The Experience Economy—and one of the thinkers who gave leaders a language for why “services” weren’t the end of the story. In this episode, Joe returns with his next major thesis: we’ve entered the Transformation Economy, where the customer is no longer buying inputs (features, service hours, or even memorable moments), but paying for outcomes—lasting change. We unpack what makes a transformation fundamentally different from an experience, why experiences are increasingly commoditized, and why the biggest opportunities now sit in helping people (and organizations) become who they want to become. Joe also shares the practical implications: how leaders can ladder up from “jobs to be done” into deeper aspirations, why identity change sits at the center of transformation, and how pricing shifts when your business is accountable for outcomes. In this episode we cover: •Why transformations are “sustained through time,” not just memorable moments •The idea that all transformation is identity change (and what that means for strategy) •“You are what you charge for”: shifting from time-based pricing to outcome-based pricing •Why the Transformation Economy is already here (and why it’s accelerating now) •The four spheres of transformation—and why they all point toward human flourishing 00:00 — Welcome + Episode Setup  01:36 — “If you really know me…” (Anti-social introvert) 03:10 — Strategy = the decisions you actually make 04:18 — Defining “Transformation” (guiding outcomes that last) 06:06 — Experience vs Transformation (customer becomes the product) 08:28 — Why the Transformation Economy is already here 10:00 — Why now: experiences are commoditizing (Starbucks + COVID shift) 13:16 — Identity change at the center of transformation 17:46 — From “cobbling” to integrated transformation programs (GLP-1 / Calibrate) 21:54 — Pricing in the Transformation Economy (outcomes + human flourishing) 34:22 — Where to start + resources (encapsulation, purpose, Substack/toolkit) Additional Resources: Joe Pine’s Transformation Economy Substack: https://transformationsbook.substack.com/ Strategic Horizons: https://strategichorizons.com/ Strategic Horizons “Integration” page + Transformation Toolkit: https://strategichorizons.com/integration Joe Pine on LinkedIn: https://www.linkedin.com/in/joepine/ Thank you to our executive producer Zach Ness, our producer Nazanin Homayoun Jam and our editor James Pearce. If you enjoyed this episode, please follow, download, and subscribe. I’m your host, Kaihan Krippendorff—thank you for listening. Follow us at outthinker.com/podcast

    37 min
  8. #162 — Linda Hill & Jason Wild: The Leadership Model Behind Innovation That Scales

    Mar 3

    #162 — Linda Hill & Jason Wild: The Leadership Model Behind Innovation That Scales

    In a recent Outthinkers episode sponsored by LHH, host Kaihan Krippendorff is joined by Linda Hill (Havard Business School) and Jason Wild (WISE) to discuss what it takes to move innovation beyond isolated efforts and into something that can work across an entire organization   They explore how strategy is shifting, from control to adaptability, what's actually driving advantage in 2026, and why progress depends on more than just advancing technology.   The conversation covers: •⁠  ⁠Why ecosystems, not individual teams, are becoming the unit of innovation •⁠  ⁠The role leaders play as architects, bridgers, and catalysts—and what breaks when those roles are missing •⁠  ⁠Why culture is often the difference between ideas that scale and those that don't Episode timeline: 00:00 — Cold open: why no company can go it alone 00:30 — Sponsor: LHH 02:00 — “If you really know me…” (Linda + Jason) 03:35 — Definitions of strategy (optionality, choices, and adaptability) 08:40 — Why they wrote Genius at Scale 12:30 — Why ecosystems are rising (speed, capability gaps, AI) 17:00 — Can incumbents adopt an ecosystem approach? 22:30 — ABC framework: Architect, Bridger, Catalyst 28:40 — The most underappreciated role: the Bridger 33:30 — Why bridging is a career risk (and how to fix incentives) 41:45 — A practical tool: a “constraints dashboard” + radical transparency 45:30 — Where leaders should start 54:50 — How to keep learning from Linda + Jason 59:20 — Closing + thanks Additional Resources: Linda Hill: https://www.linkedin.com/in/linda-hill-hbs/ Jason Wild: https://www.linkedin.com/in/jasonwild/ Book: Genius at Scale — https://geniusatscale.com/ Sponsor: LHH Executive Solutions — https://www.lhh.com Thank you to our sponsor, LHH Thank you to our executive producer Zach Ness, our producer Nazanin Homayoun Jam and our editor James Pearce. If you enjoyed this episode, please follow, download, and subscribe. I’m your host, Kaihan Krippendorff—thank you for listening. Follow us at outthinker.com/podcast

    59 min
5
out of 5
28 Ratings

About

The Outthinkers podcast is a growth strategy podcast hosted by Kaihan Krippendorff. Each week, Kaihan talks with forward-looking strategists and innovators that are challenging the status quo, leading the future of business, and shaping our world.Chief strategy officers and executives can learn more and join the Outthinker community at https://outthinkernetwork.com/. 

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