Property Management Frame Breakers

Vendoroo
  • 5.0 (8)
  • MANAGEMENT
  • UPDATED WEEKLY

The Property Management Frame Breakers podcast is about showcasing the innovators who are reshaping property management. It profiles leaders who have "broken the frame" by rethinking traditional practices and excelling with bold, unconventional strategies.

  1. Ep 74 | NARPM 2.0 Will Make You Money w/ DD Garzon

    2D AGO

    Ep 74 | NARPM 2.0 Will Make You Money w/ DD Garzon

    What if the era of "empty promises" from your national association is finally over? For years, property managers have asked for one thing: results. But what if the organization you're a part of was about to become your single greatest lead source? In this landmark episode, host Pablo Gonzalez gets a first-look, behind-the-scenes preview of NARPM 2.0—a radical new playbook revealed by the one person spearheading the change: President-Elect DD Garzon This is a shift from volunteer-mode intentions to professionally led execution designed to drive real inbound for members. Think national awareness, data that wins meetings, and legal/legislative backup you can actually use. You'll learn: 💡 The radical shift from a volunteer-driven club to a professionally-led results machine. 🚀 NARPM’s new mission to drive owner leads directly to your business (The “REALTOR Moment”). 📊 The plan to turn industry data into your new secret weapon against the competition. ✨ Why this is the “Golden Era” for property management and how NARPM 2.0 will fuel it. If you’ve ever wondered what your association does for you, this conversation brings the receipts. 🎧 Listen now to start filling the pipeline, not just the calendar. 🌟 Stay Connected with Us: 🤝 Connect with DD Garzon on LinkedIn 🎙️ Connect with Pablo Gonzalez on LinkedIn 📬Subscribe to Vendoroo's Weekly Newsletter 💼 Follow Vendoroo on LinkedIn 🌐 Visit Vendoroo's Website Chapters: 00:00 Introduction to NARPM 2.0 00:11 Meet DD Garzon: Incoming President-Elect 00:34 Preview of NARPM Nationals 02:53 The Shift to NARPM 2.0 04:31 Challenges of Volunteer-Driven Organizations 05:19 Professional Leadership in NARPM 2.0 09:02 Marketing and Public Branding Initiatives 15:09 Data-Driven Strategies for NARPM 23:11 Legal and Legislative Support for Members 25:46 Discussing Preparedness and Speaking Points 26:02 Commitment to Change and Overcoming Skepticism 26:49 Financial Strategy and Deployment of Funds 27:38 Rebranding and Enhancing User Experience 32:11 Marketing Strategy and National Campaigns 33:38 Strategic Vendor Relationships 36:16 NARPM Initiatives and Future Plans 37:42 Personal Insights and Industry Liaison Role 43:43 Property Management in Economic Downturns 48:05 Conclusion and Final Thoughts

    50 min

  2. 6D AGO

    Ep 73 | On Getting Strategic: What Marc Cunningham Taught Me

    What if you could grow your doors while working less? It sounds like a dream, but for strategic property managers, it’s becoming a reality. In this solo episode, Vendoroo’s Chief Evangelist Pablo Gonzalez breaks down what “getting strategic” actually looks like in property management through real lessons inspired by Marc Cunningham that you can implement today. You’ll learn: 💡 The mindset shift that turned Marc’s daily grind into long-term leverage ⚙️ How a simple delegation decision became his first million-dollar move 📈 Why reading outside your industry accelerates innovation inside your business 🧠 How to release the guilt that shows up when your business finally runs without you If you're ready to stop being just a manager and start being a strategic owner, this episode is your new playbook. 🎧Listen now to build a business that gives you more freedom, not more work. 🌟 Stay Connected with Us: 🎙️Connect with Pablo Gonzalez on LinkedIn 📬Subscribe to Vendoroo's Weekly Newsletter 💼 Follow Vendoroo on LinkedIn 🌐 Visit Vendoroo's Website Chapters: 00:00 The PM Growth Formula That Has Nothing to Do With AI 02:15 The ROI Question Every Property Manager Gets Wrong 04:30 Your Next Big Idea Isn't in Property Management 07:45 Turning "Can I Pick Your Brain?" Into a $250k Profit Center 10:00 Why Your PM Business Runs Better When You're Not There 12:30 The "Start Ugly" Method for Rolling Out New Initiatives 13:45 AI Leasing Agents Won't Save Your Business, This Mindset Will 14:45 Your License to Grow Your Doors by Working Less

    17 min
  3. Ep 72 | Lease-Only Placement Will Change Your Business w/ Ben Jacobs

    OCT 8

    Ep 72 | Lease-Only Placement Will Change Your Business w/ Ben Jacobs

    What if you could get paid to find your next best client? In this episode, Pablo Gonzalez sits down with Ben Jacobs, a 25-year industry veteran who has perfected a counter-intuitive strategy that turns client acquisition from a cost center into a profit center. He reveals how he uses a lease-only tenant placement service not as an afterthought, but as a paid gateway to de-risk relationships, build unbreakable trust, and create a portfolio of ideal clients. This isn't just a new tactic; it's a new philosophy for building a more profitable and resilient property management business. You’ll learn: 🧠 How to turn tenant placement into a powerful, paid client acquisition funnel (The "Lease-Only Gateway) 🤝 Why delivering value upfront is the key to a sustainable, high-quality portfolio (The "Trust First, Scale Next" Philosophy) ✅ The Disqualification Sales Process - How to shift the power dynamic so clients are competing to work with you. 🚀 Why technology and AI are the keys to creating the bandwidth for this high-touch, relationship-focused strategy. This episode is a masterclass for any owner who wants to stop chasing clients and start building a business on their own terms. 🎧 Listen now to discover how to stop chasing leads and start getting paid to build your portfolio. 🌟 Stay Connected with Us: 🤝 Connect with Ben Jacobs on LinkedIn 🎙️ Connect with Pablo Gonzalez on LinkedIn 📬Subscribe to Vendoroo's Weekly Newsletter 💼 Follow Vendoroo on LinkedIn 🌐 Visit Vendoroo's Website Chapters: 00:00 Growing Through Share of Wallet 03:15 Ben's Business Ventures  08:45 The Golden Goose: Why Lease-Only is a Super Attractive Model 15:30 The Human Differentiator: Relationships vs. Technology 21:12: 414 Ventures: Scale & Selectivity 22:00 The "Disqualification" Sales Process (The Vetting Philosophy) 29:10 Leading with Value: The "Try Before You Buy" Lever 35:45 The Role of AI in Preventing Burnout 36:05: Realtor vs. Lease-Only Team 44:20 Lessons from AI Implementation: The Danger of Over-Automation 50:00 Why Lease-Only is a "Freaking No Brainer"

    54 min

  4. OCT 4

    Ep 71 | Creating One Source of Maintenance Truth: Vendoroo + Rentvine

    In this episode, Randall Henderson of Rentvine and Pablo Gonzalez of Vendoroo announce a game-changing integration that finally delivers on the promise of AI: a true partner that works inside your system, thinks like you do, and takes work off your plate. This isn’t just about another feature. It’s a look at what happens when two of PropTech’s biggest disruptors join forces to build a system that adapts to your workflow, not the other way around. You’ll learn: 🤖 Why AI-as-a-teammate beats “AI-as-a-tool” for outcomes and trust. 🧠 How the system uses your Rentvine notes as its 'source of truth' to make decisions exactly the way you would. 💥 The end of "work order diving" and how to get instant, intelligent summaries of complex issues. 🚀 Why the future belongs to those who are 'standing in the future and reverse engineering it.' If you've been waiting for AI that feels less like software and more like a solution, this conversation is your starting point. 🎧 Listen now to discover how to onboard, train, and trust your next best hire and why it’s not human. 🌟 Stay Connected with Us: 🎙️Connect with Pablo Gonzalez on LinkedIn 📬Subscribe to Vendoroo's Weekly Newsletter 💼 Follow Vendoroo on LinkedIn 🌐 Visit Vendoroo's Website Chapters: 00:00 The Vendoroo + Rentvine Integration 00:35 The Philosophy: Why Rentvine and Vendoroo Are a Perfect Match 01:50 Why Now? Meeting the Needs of the Modern Property Manager 03:45 Rentvine as Source of Truth, Vendoroo as the Truth Teller 05:30 Feature Deep Dive: "No More Work Order Diving" 07:10 A "Bleeding Edge" Feature: Training Your AI Teammate 08:25 Partnership on the Bleeding Edge

    12 min
  5. Ep 70 | This Multifamily Veteran Is Betting Big On AI w/ Daniel Cunningham

    OCT 1

    Ep 70 | This Multifamily Veteran Is Betting Big On AI w/ Daniel Cunningham

    What would make a 25-year multifamily veteran, who has already built a successful tech company, decide to bet big on a different platform? The answer has little to do with leasing bots and everything to do with solving the single hardest, most chaotic part of property management: maintenance. In this episode, Pablo Gonzalez sits down with Daniel Cunningham (founder of Leonardo 24/7 and now part of Vendoroo) reveals why maintenance triage is the true AI frontier in multifamily and how solving it unlocks NOI gains, reduces burnout, and transforms resident experience into hospitality-level service. You’ll Learn: 👉 Why the “easy wins” in AI (leasing calls, chatbots) barely scratch the surface of property management’s biggest challenges 🛠️ How Vendoroo is solving maintenance triage (the most complex and burnout-inducing part of the job) 🤖 Why the difference between automation and true AI is the difference between a checklist and a teammate 🚀 How the role of property managers will evolve into hospitality-driven ambassadors as AI takes over admin and triage Whether you’re an operator, investor, or technologist, this episode will reshape how you think about AI’s role in multifamily and why those who embrace it will create more resilient, human-centered communities. 🎧 Listen now and discover why Daniel is betting everything on AI and why solving the hardest problem in property management depends on it. 🌟 Stay Connected with Us: 🤝 Connect with Daniel Cunningham on LinkedIn 🎙️ Connect with Pablo Gonzalez on LinkedIn 📬Subscribe to Vendoroo's Weekly Newsletter 💼 Follow Vendoroo on LinkedIn 🌐 Visit Vendoroo's Website Chapters: 00:00 From Hard Problems to Real Solutions 05:32 The Easy Wins in AI: Leasing & Call Centers 12:45 The Hard Problem: Maintenance Triage 18:10 Why Technicians Are Burning Out 24:20 The After-Hours Cost Drain 30:15 Daniel’s Origin Story & Leonardo 24/7 38:05 Automation vs. True AI 46:40 Cruise Control vs. Self-Driving AI 52:18 Why Daniel Bet on Vendoroo 53:45 The Future of Multifamily: How AI Will Reshape the Industry

    51 min

  6. SEP 27

    Ep 69 | Leading What’s Next: A Guide to AI-First Leadership

    AI isn’t just another tool, it’s a sideways wheel moment, flipping the very definition of leadership and value in business. In this episode of Property Management Frame Breakers, Pablo Gonzalez unpacks a complete leadership playbook for navigating the AI era. From Stacey Salyer’s bold early bet on remote work to the revolutionary leap from generative AI to agentic AI, this is the guide for leaders who want to move first and win big. You’ll learn: 🚀 Why being called “crazy” is the new competitive advantage. 👥 Three essential human roles that build trust while AI runs the tasks (The AI-First Org Chart). 🛡 Why trust, not tasks, will define competitive advantage in property management (The New Moat). 🔥 How to lead your team past old habits and into a bold new future. As Pablo puts it: "The leader’s role in this new era isn’t about managing the work; it’s about casting the vision." Whether you’re scaling a PM company or leading a team through massive change, this conversation will challenge how you see leadership, technology, and the future of work. 🎧Listen now to learn how to lead what’s next and why your greatest advantage won’t be more capacity, but more humanity. 🌟 Stay Connected with Us: 🎙️Connect with Pablo Gonzalez on LinkedIn 📬Subscribe to Vendoroo's Weekly Newsletter 💼 Follow Vendoroo on LinkedIn 🌐 Visit Vendoroo's Website Chapters: 00:00 Introduction: The AI Leadership Shift 01:08 Act 1: The Early Adopter's Advantage 01:23 Stacey Salyer's Success Story 02:44 Living in the Future: A Leader's Mindset 03:52 The Sideways Wheel Moment: AI's Transformative Power 05:21 The New Org Chart: Human Connection in an AI World 06:46 Act 2: Blueprint for an AI-First Company 07:45 Act 3: Leading Through Change 07:54 Overcoming Gravity: The Challenge of Change 09:13 The Power of Visionary Leadership 11:02 Conclusion: The Leader's Playbook

    13 min
  7. Ep 68 | Building A Scoreboard For Property Management w/ Tony Cline

    SEP 24

    Ep 68 | Building A Scoreboard For Property Management w/ Tony Cline

    Most property managers are drowning in data, making gut decisions based on useless metrics (or worse, have no objective way to tell if their team is actually winning or just busy. In this episode, Pablo Gonzalez sits down with business coach Tony Cline, who reveals the exact system he uses to bring clarity to chaos: The Business Scoreboard. From breaking down the difference between stats and actionable KPIs to diagnosing whether missed targets come from systems, training, or performance, Tony shares a step-by-step framework for building a scoreboard that keeps teams accountable and leaders free to focus on what matters most. You’ll Learn: 👉 Why the metrics you're tracking are likely useless 🧠 The difference between a 'stat' and an actionable KPI 📣 How to shift from a 'genius with assistants' to a 'conductor of experts' 📉 The 'System, Training, or Performance' model for diagnosing any team issue 🏗️ What a winning Scoreboard looks like for PMs (and how to build it) Whether you're scaling your property management company or just tired of flying blind, this conversation delivers a step-by-step framework for building a team that knows exactly how to win, every single week. 🎧 Listen now so you can start turning confusing data into culture-driven clarity with Tony Cline’s Scoreboard playbook. 🌟 Stay Connected with Us: 🤝 Connect with Tony Cline on LinkedIn 🎙️ Connect with Pablo Gonzalez on LinkedIn 📬Subscribe to Vendoroo's Weekly Newsletter 💼 Follow Vendoroo on LinkedIn 🌐 Visit Vendoroo's Website Chapters: 00:00 Introduction: The Infinite Game of Business 02:15 The Pain of Operating Without a Scoreboard 05:30 Genius with Assistants vs. Conductor with Experts 08:45 The Championship Formula & Scorecards 11:20 Stats vs. Actionable KPIs 15:00 How to Turn a Stat into an Actionable KPI 18:30 Diagnosing Missed KPIs: System, Training, Performance 22:10 Practical Example: Tracking the Negative (Security Deposits) 26:45 The Problem with an All-Green Scoreboard 35:00 When Should a Business Implement a Scorecard? 40:30 Adapting to Market Changes, AI, and Technology

    49 min

  8. SEP 20

    Ep 67 | The End of Burnout: AI’s Real Promise in Property Management

    Owners don’t churn because of NOI, they churn because of pain. Missed repairs, slow answers, broken trust. And property managers burn out trying to hold it all together. In this episode, Vendoroo's Chief Evangelist, Pablo Gonzalez, shares the field-tested playbook from a year of conversations with property managers, vendors, and innovators. The big takeaway? AI’s effect on property management is different than everywhere else. It’s not about replacing jobs, it’s about ending burnout. From instant answers to 24/7 maintenance to custom workflows, Pablo shows how AI can finally deliver what owners want—faster communication, quicker resolutions, and more control—without breaking the people doing the work. This is the blueprint for sustainable property management: less firefighting, more meaningful work, and the end of the burnout cycle. You’ll Learn: ✨ Why owners don’t leave over NOI (but the hidden pain that really drives churn) 🤖 How AI is already collapsing response times and reducing maintenance delays 😵‍💫 The real reason burnout has become “normal” in property management (and how to break the cycle) 💡 Why agentic AI is less about job replacement and more about job redemption 🚀 What it takes to lead through change and win the market in an AI-first future 🎧 For property managers battling burnout, overwhelmed by change, or searching for what’s next, this episode is your "must-listen" for the future. 🌟 Stay Connected with Us: 🎙️Connect with Pablo Gonzalez on LinkedIn 📬Subscribe to Vendoroo's Weekly Newsletter 💼 Follow Vendoroo on LinkedIn 🌐 Visit Vendoroo's Website Chapters: 00:10 – The Golden Era of Property Management 05:30 – The AI Shift: Faster Than Anything Before 11:00 – A New Way of Learning (Why I Wrote the Book) 18:00 – The Pain of Churn (And Why NOI Isn’t Enough) 25:00 – Data That Hurts: Unfair Expectations 31:30 – The Promise of AI in Property Management 38:00 – AI as a Teammate, Not Just Software 44:00 – The Consensus: Every Leader Says Start Now 50:00 – The Real Prize of AI: Ending Burnout

    46 min
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5
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The Property Management Frame Breakers podcast is about showcasing the innovators who are reshaping property management. It profiles leaders who have "broken the frame" by rethinking traditional practices and excelling with bold, unconventional strategies.

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