Wisdom by WESA

Horse Radio Network

The Western & English Sales Association (WESA) provides the world’s largest trade events for retailers, manufacturers, and sales representatives of the Equestrian Industry. In this podcast, we feature exclusive interviews and with noteworthy Western/English personalities, retailers, and exhibitors who you’ve always wanted to talk to! Don’t miss out on all the news for manufacturers and retailers of the Equine industry!

  1. Retail Roundup:  Writing an Effective Survey

    -5 ДН.

    Retail Roundup: Writing an Effective Survey

    Today we focus on customer surveys.  What works, what doesn’t.  What types of questions should we be asking and how long should they be?  Martha Brooke from Interaction Metrics breaks it all down for us.  Listen in…. WESA Retail Roundup November 10, 2025: Host: Glenn the Geek, Host of Horses in the MorningFacebook: Retail Roundup Facebook groupGuest: Martha Brooke of Interaction MetricsPresented By: Western English Sales Association Chapters: 16:16 - The Importance of Survey Design and Analysis 24:32 - Incorporating Open-Ended Questions in Surveys 27:54 - Understanding Customer Feedback and Growth Mindset Takeaways: The importance of customer surveys cannot be overstated, as they provide invaluable insights into consumer preferences and experiences.Engaging with customers through surveys necessitates a thoughtful approach to question formulation that mitigates bias and maximizes clarity.The timing and frequency of survey invitations significantly impact response rates, necessitating strategic planning for optimal engagement.Surveys can be categorized into two principal types: Touchpoint surveys and Overall Experience surveys, each serving distinct purposes in gathering customer feedback.Effective surveys should prioritize brevity, with a recommended maximum of ten questions to ensure higher completion rates from respondents.Companies must actively analyze survey results and implement actionable changes based on feedback to foster customer loyalty and improve service quality.

    33 мин.
  2. Retail Roundup:  Why Retailers Need to Think Like Content Creators in 2026

    4 НОЯБ.

    Retail Roundup: Why Retailers Need to Think Like Content Creators in 2026

    Join @neonwrangler for an inspiring Retail Roundup session on “Why Retailers Need to Think Like Content Creators in 2026.” Discover how western retailers can harness social media storytelling, video trends, and creator-style content strategies to grow visibility, connect with customers, and boost sales — without needing a full marketing team. WESA Retail Roundup November 4, 2025: Host: Glenn the Geek, Host of Horses in the MorningFacebook: Retail Roundup Facebook groupGuest: Amanda Haradon the Neon Wrangler Instagram | TikTokPresented By: Western English Sales Association Chapters: 04:30 - The Journey to Fashion in Rodeo 10:13 - Creating Engaging Social Media Content 28:35 Navigating the Holiday Content Creation 30:00 - The Power of Short Form Videos Takeaways: In this episode, we discussed the importance of storytelling in retail marketing, emphasizing how personal narratives can significantly enhance customer engagement and connection.We explored how retailers can effectively utilize social media platforms to increase visibility, connect with their audience, and ultimately boost sales without requiring extensive marketing resources.Amanda Harridan, our guest, shared her insights on the advantages of creating both short-form and long-form video content to engage different segments of the audience and build lasting relationships.The discussion highlighted the need for retailers to differentiate their marketing strategies, encouraging them to present their brands in a unique and memorable manner to stand out in a crowded market.We emphasized the value of authenticity in content creation, underscoring that consumers prefer relatable, friendly interactions over traditional sales pitches in today's digital landscape.As we approach the holiday season, we advised retailers to prepare their marketing materials in advance and take advantage of effective content creation strategies to maximize their outreach during peak shopping times.

    36 мин.
  3. Retail Roundup:  Fire Up Your Marketing

    28 ОКТ.

    Retail Roundup: Fire Up Your Marketing

    We’re joined by Holly Delaune, owner of Firebrand Marketing, to unpack the essentials of modern retail marketing. From branding and website optimization to digital advertising that drives real sales, Holly shares actionable strategies to help retailers elevate their presence both online and in-store. Whether you’re looking to refresh your website, refine your brand identity, or reach more customers through paid media, this conversation will leave you with practical tips and next steps. Listen in.... WESA Retail Roundup October 27, 2025: Host: Glenn the Geek, Host of Horses in the MorningFacebook: Retail Roundup Facebook groupGuest: Holly Delaune of Fire Brand Marketing | Facebook | Instagram | LinkedInPresented By: Western English Sales Association Chapters: 01:34 - Understanding Brand Marketing 10:06 - The Importance of Focus Groups in Branding 17:35 - Marketing Strategies for Retailers 25:50 - Transitioning Marketing Strategies in the Retail Industry 27:30 - The Rise of a Teenage Entrepreneur Takeaways: The importance of strategic marketing in driving both online and offline store traffic is paramount.Understanding your brand's identity is essential before proceeding with marketing strategies and campaigns.Utilizing customer data effectively can significantly enhance targeted advertising strategies and improve return on investment.Consistency in branding across all platforms is crucial for customer recognition and trust.Engaging with your audience through social media, particularly through stories, can bolster brand visibility and customer interaction.Regular website updates and content creation are vital for sustaining search engine optimization and attracting traffic.

    30 мин.

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The Western & English Sales Association (WESA) provides the world’s largest trade events for retailers, manufacturers, and sales representatives of the Equestrian Industry. In this podcast, we feature exclusive interviews and with noteworthy Western/English personalities, retailers, and exhibitors who you’ve always wanted to talk to! Don’t miss out on all the news for manufacturers and retailers of the Equine industry!

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