94 episodes

Conversations with retailers and their suppliers that shine a light on the most positive aspects of retail. Get tips about competing in brick and mortar retail, resources for retail sales training, retail-specific marketing advice, ways to make your retail operations run more smoothly, and much more. New episodes release every week!

Tell Me Something Good About Retail Bob Phibbs, The Retail Doc

    • Business
    • 4.8 • 24 Ratings

Conversations with retailers and their suppliers that shine a light on the most positive aspects of retail. Get tips about competing in brick and mortar retail, resources for retail sales training, retail-specific marketing advice, ways to make your retail operations run more smoothly, and much more. New episodes release every week!

    Mark Quinn & Mark Kinsley: Celebrating A Good Sleep

    Mark Quinn & Mark Kinsley: Celebrating A Good Sleep

    The be-back bus travels in one direction and it's not to your store. You have a choice every time someone comes in the door: There's a chance to just get a transaction on the register or to help someone improve their life. Although rooted in the mattress industry, this wide-ranging discussion has implications for all retailers.

    • 35 min
    Neely Tamminga: A year of vindication for retail

    Neely Tamminga: A year of vindication for retail

    What lens should retailers use when reading so many different messages about the consumer economy? With retail stores being vindicated as not just viable but critical in 2021, where should retailers look for 2022?

    • 36 min
    Phil Thorne: What people do in stores is what matters

    Phil Thorne: What people do in stores is what matters

    What does a consumer want when visiting a retailer? How can retailers hold onto employees? What can a guy who writes poetry tell us about physical retail?

    • 27 min
    Greg Buzek: The Retail Orphan Initiative

    Greg Buzek: The Retail Orphan Initiative

    Data is all the rage but what does it actually tell retailers? Our guest today has been on a quest since his early days with NCR and others. Hear what he believes the next big battle will be in retail.

    • 32 min
    Brent Hollowell: The mental shift to growing sales with technology

    Brent Hollowell: The mental shift to growing sales with technology

    There is a certain intimidation factor when customers see all you offer. This especially true with footwear. Hear how this onetime customer became an advocate for cutting edge technology used in brick and mortar stores.

    • 34 min
    Robert Christie: There's So Much Opportunity Right Now

    Robert Christie: There's So Much Opportunity Right Now

    Robert Christie is President of A&G Central Music, a school service company with two stores in Southeast Michigan. Robert received degrees in music and business from Valparaiso University and was a NAMM Music Business Scholarship recipient. He is an active member of NASMD and has served on the association's board of directors. Robert is deeply involved in his community serving on the boards of several arts organizations and is a vocal advocate for area school music programs. Before purchasing Central Music, he worked as an educator, touring musician, jingle writer, and retail manager. Robert lives with his wife Peggy in suburban Detroit.

    • 47 min

Customer Reviews

4.8 out of 5
24 Ratings

24 Ratings

Mike GMK ,

The Retail Doc knows his stuff!

Guest Richard Shapiro on "Creating Human Connection" said "My father viewed his store as an extension of his home" where every customer was welcomed as a person first and a customer second. This resonated with me, as I worked retail for a long time.

This is typical of Bob's viewpoint and it shows in his guests. The most successful retailers make their customers feel important - they make them feel that they really want to improve (customers') lives.

JoshCrist ,

Entertaining, insightful and actionable! 🔥

Whether you’re well established as a retailer, or just getting started carving out a profitable niche that’s ready to grow - this is a must-listen podcast for you! Bob does an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of building a thriving retail organization, and life you can be proud of - from leaders who’ve actually experienced success themselves. Highly recommend listening and subscribing!

Wm P ,

Great guests

Great guests, very inspiring stories of people working in retail.

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