Tell Me Something Good About Retail Bob Phibbs, The Retail Doc

A brand is all about showing to the world who we are, what we stand for, and where we are going.

When you find your own limitations and ask for help from other companies, you not only are authentic but poised for growth.

Front line associates can often be the brunt of bad shopper behavior. What can we do to show we are more alike than different?

You've got to find a way to communicate with customers that you have what they need. Retailers that don't, don’t go that far down the road.

Retailers, as a first step, start an incubator program. When you find these great brands that have potential, you're now helping them to get there. That's the bridge.

As customer service representatives, we facilitate the education and the adoption of the culture in a nice, easy way so that you feel welcomed, understood, taken care of, and safe.