24 episodes

Join host Matt Sonnen and a panel of COOs, as they share an open discussion about operational and technology best practices for the RIA industry, and shed a light on the tremendously important work COOs perform on a day-to-day basis.

The COO Roundtable PFI Advisors

    • Business
    • 4.5 • 11 Ratings

Join host Matt Sonnen and a panel of COOs, as they share an open discussion about operational and technology best practices for the RIA industry, and shed a light on the tremendously important work COOs perform on a day-to-day basis.

    EP 23 - Aiki Altmets of Regimen Wealth & Lynne Born of Wealth Architects

    EP 23 - Aiki Altmets of Regimen Wealth & Lynne Born of Wealth Architects

    In the 23rd episode of The COO Roundtable, Matt welcomes Aiki Altmets, COO and CCO of the newly-formed Regimen Wealth and Lynne Born, President of Wealth Architects.  Regimen Wealth is headquartered in Atlanta, Georgia, and manages $200 million in client assets with 6 employees.  Located in Mountain View, California, Wealth Architects has over $1 billion in AUM with 20 employees.  Matt, Aiki, and Lynne discuss the entrepreneurial spirit and the commitment necessary to be successful in professional management while growing an RIA, and much more, including:
     

    Overview of their firms’ backgrounds, services, and ideal clients
    We hear each guest’s fascinating background, including Aiki’s story about co-founding an RIA during a global pandemic; and Lynne’s journey from running one of the largest accounting firm-owned multifamily offices to her decision to join Wealth Architects earlier this year
    How each guest works with their respective CEOs to tackle their firm’s needs and the demands of their positions
    The technological challenges each guest has overcome to build a more efficient back office infrastructure
    What entrepreneurial characteristics help both Aiki and Lynne in their respective roles

     
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    • 33 min
    EP 22 - Karen Denise of CAPTRUST & Kaylyn Melia of Socius Family Office

    EP 22 - Karen Denise of CAPTRUST & Kaylyn Melia of Socius Family Office

    In this special episode of The COO Roundtable, Matt recorded live for Bob Veres’ Insider’s Forum.  For those unfamiliar with Insider’s Forum, it “is designed to provide essential information for running and growing prosperous businesses and better serving clients, advanced technical content, as well as valuable opportunities for networking with industry thought leaders.”  Matt had the pleasure of interviewing Kaylyn Melia, Chief Operating Officer at Socius Family Office and Karen Denise, Senior Director in charge of Client Service at CAPTRUST.  Socius Family Office is headquartered in Ft. Lauderdale, Florida and has one office just outside of Pittsburg, Pennsylvania.  With approximately 100 different client families, Socius Family Office manages approximately $550B in assets.  A well-known name in the industry, CAPTRUST is headquartered in North Carolina and has over 30 locations and 721 employees.  They manage roughly $400B in client assets across their various business lines.  Matt, Kaylyn, and Karen’s thoughtful conversation covers just how involved operations professionals are in all aspects of a firm; they also discuss:
     

    Overview of their respective firms and the clients they service, such as Socius Family Office’s focus on young professional athletes and entrepreneurs and CAPTRUST’s concentration on foundations and institutional retirement plans
    The professional background of each guest and how they entered the wealth management industry
    Fantastic career advice from both women including Kaylyn explaining how “Small wins can add up,” and Karen reminding professionals “Don’t limit your thinking to your current role”
    How each firm manages growth in a profitable and scalable fashion
    Where each guest goes for further industry-specific education

     
    It was a great honor to record our podcast live as part of the conference. We’d like to thank Lisa Crafford of BNY Mellon Pershing and Shaun Kapusinski of HIFON for providing this opportunity.
     
    We hope you enjoy, share, and subscribe!
     
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    • 57 min
    EP 21 - Doug Johnson of Parcion Private Wealth & Chris Keller of Benjamin F. Edwards & Company

    EP 21 - Doug Johnson of Parcion Private Wealth & Chris Keller of Benjamin F. Edwards & Company

    In the 21st episode of The COO Roundtable, Matt welcomes Chris Keller, Executive Vice President and Director of Business Services at Benjamin F. Edwards & Company and Doug Johnson, newly appointed Chief Operating Officer at Parcion Private Wealth.  The Benjamin F. Edwards & Company brand dates back 130 years, and the company is headquartered in St. Louis, Missouri with more than 600 employees and advisor affiliates and assets totaling about $27 billion.  Parcion Private Wealth opened its doors in October 2019 and is headquartered in Bellevue, Washington with 16 employees and about $1.2 billion in assets under management.  Matt, Chris, and Doug discuss a number of topics, including integrating their technology stack with different vendors, how their firms leverage that technology to provide outstanding client service, and much more including:
     

    Overview of their respective firms and their professional backgrounds, including a funny moment regarding Chris’ LinkedIn bio
    The challenges both Chris and Doug have faced when looking to move their businesses toward the RIA model
    An interesting conversation about when to hire a COO at an RIA
    The value professional management brings to the wealth management space, specifically
    Their firms’ respective views and goals regarding inorganic vs. organic growth

     
     
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    • 33 min
    EP 20 - Diane Gabianelli of Parallel Advisors & Cecilia Williams of Halbert Hargrove

    EP 20 - Diane Gabianelli of Parallel Advisors & Cecilia Williams of Halbert Hargrove

    In the 20th episode of The COO Roundtable, Matt welcomes Diane Gabianelli, Co-President and Chief Financial Officer of Parallel Advisors and Cecilia Williams, Director of Investment Operations and Chief Compliance Officer of Halbert Hargrove.  Parallel Advisors manages over $3 billion of client assets and is headquartered in San Francisco, with offices in Denver, Honolulu, Ohio, and Oklahoma City.  Halbert Hargrove is headquartered in Long Beach, California and has over $2 billion in assets under management with 44 employees and offices in 5 states.  Matt, Diane, and Cecilia discuss a myriad of topics, including how they oversee their firm’s operations, how they manage their time, and much more, including:
     

    Overview of their respective firms and how they provide their clients a high level of service
    Diane’s career path that led her to Parallel Advisors and Cecilia’s long tenure at Halbert Hargrove, as well as working to get her MBA while continuing to hold her full time position at the firm
    How both firms and their multiple offices have transitioned to the Work From Home model and their plans for returning to collaborative in-person work in the future
    The steps each firm has taken to foster a more inclusive and diverse culture
    Career development and recruiting at each firm

     
    We hope you enjoy, share, and subscribe!
     
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    • 36 min
    EP 19 - Mike Reed of Dakota Wealth Management & Michelle Thetford of Hightower Advisors

    EP 19 - Mike Reed of Dakota Wealth Management & Michelle Thetford of Hightower Advisors

    In the 19th episode of The COO Roundtable, Matt welcomes Michelle Thetford, Chief Operations Officer of HighTower Advisors and Michael Reed, Chief Operating Officer of Dakota Wealth Management.  HighTower Advisors is headquartered in Chicago, Illinois and has $57 billion under management with 108 different advisory businesses and 225 advisors.  Founded in 2018, Dakota Wealth Management has $1.2 billion under management, 30 team members, and is headquartered in Palm Beach Gardens, Florida.  Matt, Michelle, and Mike discuss how, even in the current climate with uncertainty around every corner, the COO continues to play a key role in a firm’s long-term success and goals.  Other topics of conversation include:

    Overview of their respective firms and how they each became COOs, including Mike’s interesting transition from a “classically trained medical practitioner” to the RIA space 
    How the transition to Work From Home has affected both of their larger than average firms’ operations
    How they have managed team morale, communication, and acknowledged their teams’ needs to ensure great client experience throughout the pandemic
    An update on how the pandemic has impacted their firm’s M&A pipeline
    Branding after an M&A acquisition
    How best to keep advisors focused on their biggest value-add activities

    We hope you enjoy, share, and subscribe!
    You can listen and subscribe on Apple Podcasts, Google Podcasts, Spotify, iHeartRadio or Stitcher.
    To read a full transcript of this episode, click here.
    Sign up here to be notified of new practice management content added to our blog on a regular basis.

    • 41 min
    EP 18 - Steven Beals of EP Wealth Advisors & Eric Hehman of Austin Asset

    EP 18 - Steven Beals of EP Wealth Advisors & Eric Hehman of Austin Asset

    In the 18th episode of The COO Roundtable, Matt welcomes Steven Beals, Chief Administrative Officer of EP Wealth Advisors and Eric Hehman, Chief Executive Officer and Principal of Austin Asset.  EP Wealth Advisors manages $6B of AUM across 14 offices with their  headquarters in Torrance, California.  Managing over $1B in AUM, Austin Asset is aptly headquartered in Austin, Texas.  As the country adjusts to “the new normal,” Matt, Steven, and Eric discuss how crucial the COO position has been in successfully keeping firms running now and in the future.  Other topics of conversation include:
     
     

    Background on their respective firms, what clients they serve, and a fun story about Luke Sonnen’s playdate arriving at the Sonnen house wearing an EP Wealth Advisors baseball uniform
    Their career paths, specifically Eric’s long tenure at Austin Asset and his path from unpaid intern to CEO, and Steven’s interesting journey in the industry that included moving to Arizona and his promotions at Charles Schwab which lead to various management roles
    Coordinating their firm’s operations and services to succeed in a work from home environment
    How EP Wealth Advisors has made their firm an attractive home for advisors
    Eric discusses his book Success and Succession: Unlocking Value, Power, and Potential in the Professional Services and Advisory Space
    Career paths for professionals invested in the operational space

     
     
    We hope you enjoy, share, and subscribe!
     
     
    To learn more about Eric Hehman’s book, click here.
     
    To read the CFP Board’s Financial Planning Career Paths report, click here.
    To read a full transcript of this episode, click here.
     
    You can listen and subscribe on Apple Podcasts, Google Podcasts, Spotify, iHeartRadio or Stitcher.

    • 48 min

Customer Reviews

4.5 out of 5
11 Ratings

11 Ratings

The Collins Family ,

COO Roundtable

Deeply insightful podcast, knowledgeable host and relevant guests delving into the requirements for a smoothly operating RIA firm.

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