44 episodes

IT authors and entrepreneurs Ryan Morris, Karl Palachuk, and Dave Sobel provide commentary on the changing world of technology opportunities and emerging tech.

We want to expand the discussion from the SMB IT channel to all things tech - with one eye on the future and the other on profits. Join us!

The Killing IT Podcast Karl W. Palachuk

    • Tech News

IT authors and entrepreneurs Ryan Morris, Karl Palachuk, and Dave Sobel provide commentary on the changing world of technology opportunities and emerging tech.

We want to expand the discussion from the SMB IT channel to all things tech - with one eye on the future and the other on profits. Join us!

    Episode 43: Curating the Splinternet, and Debate About the Future of Technology

    Episode 43: Curating the Splinternet, and Debate About the Future of Technology

    Topic 1: Misc. Threats for 2020
    What are the effects of a future in which half the world uses an “Internet” with information curated by the Chinese government and half the world uses an Internet with information 90% curated by American companies?
    From a slightly different perspective this is not China and the U.S. so much as authoritarian and democratic. And the "free" part of the Internet is becoming divided between U.S. companies and European companies.
    Luckily for us, Ryan has lots of hands-on experience in China and other less-than-democratic countries. He considers looking through the lenses of "information" and "transaction." And what about "propaganda" in all of these subdivisions.
    . . . Or maybe there's a B2B Internet, a B2C Internet, and a C2C Internet?
    Link:
    https://www.eurasiagroup.net/issues/top-risks-2020

    Topic 2: Is the MSP market “Saturated”?
    What does that even mean? Is it possible?
    Premise: Lots of opportunity and growth lead to opportunities for managed service providers. But we often hear people say that the market is saturated, and no one challenges that assertion.
    We do. We think there's no support for the concept that the IT services market is saturated at any level.
    Related Link:
    https://www.channelpartnerinsight.com/channel-partner-insight/feature/3085036/us-state-survey-how-north-carolinas-financial-sector-boom-has-shaken-up-the-msp-space

    Topic 3: Satya Nadella is worried that what we're doing won't last much longer.
    We're obviously in the middle of a massive technology boom. But it does not appear to be improving the entire global economy as one would expect.
    We quickly get into a discussion of the complexity of the economy. Lots of things are getting better, but that doesn't mean we should stop trying. There's clearly lots of innovation, but that doesn't guarantee specific economic benefits.
    Authors:
    Hans Rosling - Factfulness
    Robert Gordon - Rise and Fall of American Growth
    Related Links:
    https://www.businessinsider.com/microsoft-ceo-satya-nadella-economic-growth-worries-2020-1 https://winbuzzer.com/2020/01/14/microsofts-ceo-is-worried-that-tech-isnt-growing-the-economy-enough-xcxwbn/ https://www.inc.com/christine-lagorio/clayton-christensen-capitalist-dilemma.html :-)
     

    • 37 min
    Episode 42: The Age of Hardware and the Modern Meaning of MSP

    Episode 42: The Age of Hardware and the Modern Meaning of MSP

    We are loving the two way conversations! Fill out the form at https://killingit.smallbizthoughts.com to give us your feedback.

    Topic 1: Is the age of hardware over - or are we just beginning?
    We used to count computers in thousands or millions. Now we count cameras and IOT devices in billions.
    Ryan mentioned this quote recently: "Hardware eventually fails. Software eventually works." - Michael Hartung
    Link for Daniel Burris: https://www.amazon.com/Flash-Foresight-How-Invisible-Impossible/dp/0061922293
    (Book = Flash Foresight)
    One of Burris’ rules for predicting the future is that “the physical” will disappear in favor of the virtual. At the same time, everything is always connected. Hardware seems to be everywhere, not going away. But specific devices are now disposable.
    Where do you make your money? As always, there's hardware, software, and services. What's the mix that makes your business work?

    Topic 2: How do we differentiate “MSPs” when there are so many kinds of MSPs?
    The term "MSP" has become so generalized that it seems to be a generic term for anyone who provides any technician services. What’s the difference between someone like Accenture, versus TeamLogic (franchise), versus someone getting to National Scope (All Covered), versus someone local?
    Is everyone an MSP and we just have to sort it out? How does size and reach matter?
    As we hark back to Episode One, we continue to work on what MSP might mean going ahead. And what alternatives should we be using? Technology service provider? Solution provider.
    What do YOU want your company to be called?

    Topic 3: Unique Session - Quick interview of Dave Sobel by Karl Palachuk
    Dave's latest venture is MSP Radio - see https://www.mspradio.com - and his first podcast offering is The Business of Tech. BOT is a daily (five days per week) five minute podcast. Each podcast covers three quick topics - all related to members of the technology channel.
    Dave has a long history in our community. He has been an IT service provider and a vendor in the channel. So he has an interesting filter to help us all find the value in this and answer the question, "Why do we care?"
    Check out his new podcast and let him know what you think.
     

    • 31 min
    Episode 41: California vs. the Gig Economy, and Unicorns vs. Zebras

    Episode 41: California vs. the Gig Economy, and Unicorns vs. Zebras

    Ryan and I kick off the year and Dave joins us mid-way through.
    Topic 1: California Privacy . . . Coming your way.
    California has a new privacy law that will affect lots of other areas . . . because you probably do business in California. And, of course, once one state starts regulating something, other states will follow.
    Very soon we'll all have to post policies about how we collect, sell, and share data about people we work with. You may not be collecting this information, but you should definitely find out whether your clients need to comply. As we've mentioned many times, compliance is your friend.
    Help make your clients' lives easier!
    Link:
    https://www.huffpost.com/entry/california-consumer-privacy-act-explained_n_5e0649b9c5b6b5a713adf862

    Topic 2: California Law Might Kill the Gig Economy
    Big changes are coming to the world of the "gig" economy. How do you know if you're an employee or contractor? This is one that you *have to* pay attention to. Once again, once a state begins to legislate, the other states will jump in.
    Dave makes the excellent point that this binary view of employment is simply broken. Our current economy was never built on this binary distinction: contractors have been around forever.
    Link:
    https://www.forbes.com/sites/heidilynnekurter/2019/10/31/california-destroys-1-trillion-gig-economy-with-new-law

    Topic 3: Unicorn vs. Zebra
    "Unicorns" are super successful startups who reach $1 Billion in value. Now enter the Zebra - a company that is fundamentally sustainable. See the link to the Zebra manifesto below.
    The new(ish) movement is to focus on sustainable business models rather than the over-hyped expectations from massively expensive startups. AND almost all of us in SMB business space are building zebras rather than unicorns!
    https://www.pcmag.com/news/372112/why-silicon-valley-needs-to-dump-unicorns-for-zebras
    https://www.zebrasunite.com/
    Startup cycle graphic on Wikipedia is in this article:
    https://en.wikipedia.org/wiki/Startup_company
     
    Feedback always welcome at https://killingit.smallbizthoughts.com
    :-)
     

    • 32 min
    Episode 40: Drones, Relilience, and Some Notes about This Podcast

    Episode 40: Drones, Relilience, and Some Notes about This Podcast

    Topic 1: Drone food delivery goes nationwide in 2020
    Flirtey has announced drone delivery of food services in Reno, Nevada. And they have announced that they will go nationwide in 2020. Earlier they announced a service to deliver defibrillators in emergencies.
    We talk a bit about moving the conversation from "drone" to the discussion of the last mile of delivery services.
    Link:
    https://www.aviationtoday.com/2019/12/19/flirtey-trials-drone-delivery-industrial-center-nevada/
    That link is a great example of the number of hurdles that need to be overcome in drone delivery.
    We'll try to talk a bit less about drones in 2020, but we do see it as one of the emerging technologies that has moved well past the "hype" cycle.

    Topic 2: Resilience and Recharging Your Batteries
    Resilience: The concept is that you have to do more than merely relax - you have to relax as deeply as you work. Recharging your batteries - and helping your employees do the same - is extremely important to you business.
    Two similar links:
    https://hbr.org/2016/06/resilience-is-about-how-you-recharge-not-how-you-endure
    https://healthyheels.org/2018/12/08/building-resilience-through-rr/
    Plus a bonus from Karl:
    https://www.relaxfocussucceed.com
    Please subscribe to Karl's Relax Focus Succeed blog and newsletter. See that site.

    Topic 3: Recap our own podcast
    What we've been up to.
    Dave tells the story of this podcast, how it came to be, and what we're up to. We are amazed and happy to present our 40th Killing IT podcast.
    Our goal since Day One has been to change the conversation in our industry and channel. Please give us your feedback and let us know how we're doing.
    Happy New Year to all.
    We'll see you on Episode 41 next year.
    Please "like" our podcast wherever you can and share with your friends.
    Happy New Year!
     
    :-)
     
     

    • 36 min
    Episode 39: Ring Creepers, Digital Trust, and Alexa Saves Christmas

    Episode 39: Ring Creepers, Digital Trust, and Alexa Saves Christmas

    We recorded this show a few days ago. You can tell right away that we're all in a good mood.

    Topic 1: Ring, Cameras, and Security
    https://www.vice.com/en_us/article/epg4xm/amazon-ring-camera-security
    Ring cameras are easily "hacked," although most of the problems aren't really technical issues. Dave's big question is, “Why aren’t people selling solutions to this?”
    As technologists, blaming users is generally not a good strategy. Our job is to make money helping people to understand their technology and using it properly.
    Also mentioned: Mark Smith talking about making money with IoT devices, especially cameras: SMBCommunityPodcast.com.


    Topic 2: "Trust" in Software Defined Networking
    The “cloud” is the ultimate example of virtualization of business. But the cloud is not the only netowrk you use. You also have a LAN and perhaps a WAN. With the emergence of SDN, we begin to manage all these technologies together. And the biggest piece of managing all this is trust.
    We have a lively discussion and a bit of disagreement about the rolls of technology and human interaction in building trust.
    Link:
    https://apple.news/ACt3y8HyCShWwNBvN3gbYaQ
    https://blogs.oracle.com/oracle-communications/software-defined-networks-crucial-to-digital-transformation
    And a slightly more bold take:
    https://www.eweek.com/networking/why-network-transformation-is-foundational-for-digital-transformation
    And a slightly more broad network take:
    https://www.networkcomputing.com/networking/do-digital-transformation-right-transform-your-network

    Topic 3: Alexa, change the subject!
    Amazon's virtual assistant can now be used to stop family disputes at Christmas by stepping in with 'distraction' questions.
    Is this cool or simply sad? Is the perennial family feud really something that 1) Needs to be solved? and 2) Needs to be solved with technology. Perhaps using Alexa for games and family activities would be better than simply "Change the subject."
    Final thought: Advancements like this help people to be more comfortable with the voice interface.
    https://www.dailymail.co.uk/sciencetech/article-7804761/Alexa-change-subject-Amazons-virtual-assistant-used-stop-family-disputes.html
    https://www.amazon.com/Tonic-Design-Co-Change-Subject/dp/B077H7WRVN
    :-)
     

    • 33 min
    Episode 38: Revisiting Disruption Techniques, Driverless Cars, and The Splinternet

    Episode 38: Revisiting Disruption Techniques, Driverless Cars, and The Splinternet

    We continue two favorite topics this week, and introduce a new one that is sure to be a perennial favorite.

    Topic 1: Revisiting disruptions
    It's a new era for "disruptive" technologies. There's a now a clear business model for disruption. Uber did it as a bad citizen (do it first, ask permission later). They essentially viewed fines as a marketing expense. Now they are being pushed out of some markets.
    Many cities are now picking up on transportation disruptions very quickly and either regulating them preemptively or stopping them quickly. Example: Bikes and scooters . . . and cities learning to see them coming.
    We discuss what disruption looks like going forward now that it has become standardized to some degree.
    Related link on Uber, Lyft, and the last mile - https://www.wired.com/story/transit-agencies-turn-uber-last-mile/

    Topic 2: Driverless Deliveries and the Invasion of the Robots
    Let’s talk Driverless car versus drone Burrito delivery.
    This is a fast moving target. Here’s the update.
    Links:
    https://dfw.cbslocal.com/2019/12/05/robots-invade-ut-dallas-campus-deliver-food/?fbclid=IwAR36opUvaUC9DkZX9sIzhE3jaaSM8oOkg8ghgfjoYn7rPq0m7b-ajSiWbfg
    https://www.engadget.com/2019/12/10/walmart-driverless-grocery-deliveries-houston/

    Topic 3: The Splinternet
    China and other nations that lean toward the authoritarian side of things are seeking to create an "alternative" Internet. After all, the Internet started by the U.S. government has a rather U.S.-centric view of rules and requirements.
    We previously discussed the "Contract for the Web," which is steeped in Western values and a liberal approach to inclusion, participation, and freedoms. Here we begin the conversation about what an emerging multi-internet system will operate.
    https://thenextweb.com/podium/2019/06/10/the-splinternet-is-here-and-your-company-needs-to-be-ready/
    https://contractfortheweb.org/

    More to come on all these topics. Subscribe today!
     

    • 32 min

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