The Savvy Dentist

Dr Jesse Green
  • 4.9 (8)
  • MANAGEMENT
  • UPDATED WEEKLY

Create a dental practice and a business life you love with Dr Jesse Green as he interviews successful dentists, entrepreneurs and athletes . Listen in as guests share their stories, ideas and business techniques that you can take back to your practice to have more patients, more profit and less stress. This is the podcast where great dentistry meets great business. For more free resources visit https://savvydentist.com/

  1. 2D AGO

    Landmines in Your Practice: A Risk Framework for Protecting Your Practice's Future

    What's lurking just beneath the surface of your dental practice right now? You might not be able to see it, but that doesn't mean it isn't there - just waiting for the moment you step on it. Jesse Green calls these your practice landmines, and every practice owner has them, whether they know it or not. In this episode, Jesse unpacks a practical, three-step dental leadership framework for getting serious about risk - not to make you paranoid, but to make you powerful. Because understanding where your hidden vulnerabilities lie is one of the most valuable things you can do for your practice, both for your day-to-day sanity and for the long-term value of everything you've worked so hard to build. In This Episode: 00:00 Jesse kicks off with an unforgettable dog walking story, and why it's the perfect metaphor for what's hiding in your practice right now01:25 Why covering up a problem doesn't make it go away02:24 The surprising range of landmines that could be lurking in your practice03:19 Jesse's three-part risk framework, and why this is the one time he'll actually ask you to think like a pessimist04:32 The risk matrix explained - and how to use it to rank your vulnerabilities before they rank you05:42 The surprising link between managing risk and increasing the value of your practice - this will change how you think about risk forever06:36 Q&A: a question from Sarah in Perth who's exhausted and wondering if practice ownership is really worth it - Jesse's honest answer might be exactly what you need to hear. Links & Resources: Episode 544 - The Recovery ParadoxEpisode 534 - The Anatomy of a Successful Exit with Michael Filosi Join the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

    11 min

  2. APR 14

    544. The Recovery Paradox: The secret that turns Complaints into Loyalty

    What if the worst moment in your practice could become your most powerful marketing tool? Most dentists pour energy into attracting new patients, but Jesse Green makes a compelling case that the real loyalty-building gold is already sitting inside your four walls - and it shows up every time something goes wrong. In this episode, Jesse unpacks the Recovery Paradox: the counterintuitive truth that how you handle a problem can actually generate more patient loyalty than if no problem had ever occurred. Through a candid story from his own practice and a real patient named Colin, Jesse shows what dental leadership looks like when it matters most - and why mastering complaint handling could be the single biggest growth lever in your business. In This Episode: 00:01 Jesse reframes everything you think you know about patient loyalty00:18 The surprising science behind the Recovery Paradox and why a well-handled problem can outperform a perfect experience00:40 Why the best marketing in your practice might have nothing to do with your ad spend or social media strategy00:55 The hotel story that perfectly illustrates what going above and beyond actually looks like in practice01:28 The real-life patient complaint that put Jesse's own dental leadership to the test - and what he said in the heat of the moment02:24 The exact words Jesse used with an angry patient that changed everything, and why he didn't try to defend the indefensible03:14 What happened when Colin called back - and the Friday afternoon that turned a lost patient into a loyal advocate05:13 Tom from Sydney asks how to grow his patient base and Jesse breaks down the three R's of marketing that every practice owner needs to hear. Links & Resources Episode 543 - The Necessary Conversation Join the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

    9 min

  3. APR 7

    The Necessary Conversation: How to prepare and facilitate it

    There's someone on your team right now you know you need to talk to. You've been putting it off, maybe you're worried they'll get emotional, maybe you think they'll quit, or maybe you just don't know how to say it without the whole thing blowing up. Here's the truth about dental leadership: the necessary conversation you keep avoiding is the one that's quietly running your practice. In this episode, Jesse Green gets into the mechanics of what he calls the Necessary Conversation - a powerful framework that gives you structure, language, and emotional preparation to tackle the tricky team talks that most practice owners sidestep. Whether you've got a performance issue festering, a culture problem compounding, or you're just not sure how to address what you're seeing, this episode hands you the tools to walk in calm and come out with a genuine path forward. In this Episode:00:35 Why most practice owners avoid the hard conversation, and the hidden cost that keeps compounding the longer you wait01:11 The three parameters that determine whether a team conversation succeeds or falls apart before it even gets going01:56 The emotional preparation step most leaders skip entirely, and why skipping it can derail everything in the first two minutes02:32 How to set the frame for a conversation so you stay in control from the opening line03:00 The listening move that changes the whole dynamic03:34 When to share your perspective and how to bring both parties to an agreed pathway forward without it turning into an ultimatum04:53 The post-it note tactic Jesse used in one of the toughest necessary conversations of his career06:31 What to do when the conversation makes you wonder if you hired the right person in the first place08:35 Q&A - Priya asks why her team just won't do the job - Jesse's answer reframes the whole problem with three specific gaps. Links & Resources Episode 542 - Stop Guessing, Start Communicating Join the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

    12 min

  4. MAR 31

    Stop Guessing, Start Communicating

    What if the biggest problem in your practice isn't your marketing, your systems, or even your team - but the way you're communicating with them? In this episode, Jesse Green cuts straight to the chase: communication breakdown is not a people problem. It's a system problem. And that means it's fixable. If you've ever felt frustrated that things aren't being done the way you envisioned, or that you're constantly stepping in to correct or redo work, this episode is your wake-up call. Jesse unpacks why your team can't read your mind, what real dental leadership communication looks like, and how creating shared language and crystal-clear expectations can transform the way your whole practice operates - from the front desk to the dental chair. In This Episode: 00:01 Jesse introduces the biggest lever in your practice, and it's not what most dentists expect to hear00:50 Meet Jason the cat: the surprisingly relatable story that reveals exactly what's going wrong in your team communication right now01:45 What actually happens when your team is listening but still not understanding, and the costly ripple effects throughout your practice02:38 The mindset shift that changes everything02:50 Lessons from the Navy: what a warship's communication standard can teach you about running a high-tempo dental practice04:05 The one question every team member in your practice should be able to answer04:18 Jesse reveals two powerful language concepts from the Practice Max world that sharpen team performance and culture06:57 Listener Q&A: Michael from Melbourne asks how to get off the tools. Links & Resources: Join the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

    12 min

  5. MAR 24

    Trust, Verify & Let Go: The Dental Leadership System That Sets Your Practice Free

    Are you the kind of dental leader who hands over the reins - or do you find yourself hovering, checking, and quietly correcting your team's every move? In this episode, Jesse unpacks why micromanagement quietly destroys trust, and what to do instead. Drawing on one of history's most famous negotiating phrases, Ronald Reagan's "trust but verify", Jesse explains how the right systems create the accountability you need without you having to be in the room. The result? A practice that runs confidently without you at the coalface, and a dental leadership style that brings out the best in your team. In this Episode 00:43 The Cold War phrase Ronald Reagan made famous, and what it means for how you lead your dental team01:23 What's the difference between micromanaging and verifying?02:03 Why so many practice owners have expectations stuck in their heads, and why that's quietly costing them02:21 The three-part scorecard structure that gives every team member crystal-clear direction03:23 Build it from the top down, execute from the bottom up03:57 Why small improvements compound over time, and why you don't need a revolution, just the right hinge04:20 The tiny daily habits that could be worth dozens of extra patients a month05:07 Q&A with Mark: Should you hire a hygienist, OHT, or another dentist? Links & Resources Episode 540 - The Money In, Money Out TrapJoin the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

    10 min

  6. MAR 17

    The Money In, Money Out Trap

    Are you working hard in your practice, hitting your numbers month after month, and still wondering where all the money goes? In this episode, Jesse gets straight to the point on one of the most common (and costly) traps that stands between practice owners and their dental practice financial goals: focusing only on revenue while completely ignoring the leaks draining profit from the other side of the ledger. Jesse unpacks why the most financially successful practice owners aren't the ones hoping and praying they'll hit their targets — they're the ones who've reverse-engineered the outcome before the month even begins. If you're ready to stop guessing and start knowing, this episode is for you. In this episode00:20 You can have a great team, a great culture, and still miss your financial goals 03:36 Why are so many practice owners too reluctant to invest in good advice - and what is that reluctance actually costing them each year?04:36 Jesse shares a real client story where one simple tweak to case acceptance generated a staggering result in a single week06:02 What's the critical difference between practice owners who hope they'll hit their numbers and those who know they will?07:43 Listener question from Jenny: "How do I make more money?"08:53 What are the "silent leaks" in your practice, and why could fixing them be more impactful than chasing new patients?09:16 The 3 Rs of patient marketing: are you covering all three, or is a gap in one of them quietly stalling your growth? Links & Resources Episode 539 Growing Culture from the Ground Up Join the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

    13 min

  7. MAR 10

    Growing Culture from the Ground Up

    Creating a thriving dental practice isn’t just about hiring great people, it’s about building the right environment for them to succeed. In this episode, Jesse explores the idea that culture is the “soil” of your practice, explaining how leaders shape the environment that determines whether teams flourish or struggle. Drawing on lessons from gardening, the Navy, and real-world practice ownership, Jesse shares practical leadership insights on protecting culture, handling necessary leadership conversations, and making tough decisions when team members aren’t aligned with your values. In this episode[02:00] Why culture is like the soil in a garden and how it determines whether your team thrives[02:29] The role of core values in shaping the behaviours and standards within your practice[03:35] The three essential leadership conversations every practice owner needs to master[04:55] Why being intentional with your words changes the outcome of difficult conversations[05:14] The difference between scripts and conversational frameworks[06:20] Preparing for emotional reactions during challenging leadership conversations[07:50] Jesse’s experience rebuilding culture after taking over a difficult team environment[11:43] Why high performers who don’t align with your culture can damage your team[12:34] Protecting your culture as a leader and creating an environment where great teams grow. Links and ResourcesJoin the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

    15 min

  8. MAR 3

    Build Your Team Like a Navy Ship (Not a Pirate Crew)

    In the early days of your practice, things can feel a little like a pirate crew - informal, flexible, and held together by hustle and instinct. But as your practice grows, that same looseness can become your biggest constraint. In this episode, Jesse shares powerful leadership lessons from his time as a Navy dentist and explains why scaling a dental practice requires structure, clarity, and discipline. From defining roles to eliminating bottlenecks, upgrading your marketing systems, and improving associate productivity, this episode is a blueprint for turning chaos into coordinated performance. If you want a high-performance team, not a band of pirates, this episode is for you. In this episode: [00:00] Jesse’s early days as a Navy dentist and what it taught him about leadership[02:17] Why every person on a Navy ship has a clearly defined role[04:03] The difference between a “pirate crew” practice and a structured team[05:43] Why no role in your practice is more important than another[07:48] Identifying choke points that limit your growth[10:16] Why your systems must scale as your practice grows[11:00] The 3 pillars of marketing[13:10] Why most practices only focus on one or two marketing levers[15:41] Q&A: Why isn’t my associate dentist productive? Join the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

    13 min
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4.9
out of 5
8 Ratings

About

Create a dental practice and a business life you love with Dr Jesse Green as he interviews successful dentists, entrepreneurs and athletes . Listen in as guests share their stories, ideas and business techniques that you can take back to your practice to have more patients, more profit and less stress. This is the podcast where great dentistry meets great business. For more free resources visit https://savvydentist.com/

Information

  • Creator
    Dr Jesse Green
  • Years Active
    2016 - 2026
  • Episodes
    545
  • Rating
    Clean
  • Copyright
    © Savvy Dentist
  • Show Website
    The Savvy Dentist

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