Wrench Turners Podcast

Mr Joshua Taylor
  • 4.2 (5)
  • Automotive

Content for Mechanics to live a happier, healthier, more productive life as a Mechanic. Check YouTube for more content: Wrench Turners Podcast on YouTube. Businesses interested in Sponsoring the show, please reach out to me via Linkedin. Wrench Turners on LinkedIn Remember, Negative Pushes, Positive Pulls, and Always clean your toys before you put them away. j.

  1. 2d ago

    How a $3.5M Service Advisor Became a Fixed Ops Director - Tanner Neal on Wrench Turners Podcast

    Tanner Neal didn’t grow up dreaming about a career in automotive.In fact, cars weren’t really on his radar.His path started with necessity. From damage appraisals across West Texas to becoming a service advisor with $3.5 million in gross sales and a top-rated CSI, to now leading fixed operations at a luxury store, Tanner’s story is a reminder that automotive can become a career path for people who are willing to work, listen, communicate, and keep growing.In this episode of The Wrench Turners Podcast, Tanner Neal shares what he learned moving from the appraisal side of the business into the service drive, why communication is the real skill behind great advising, how advisors can build trust without over-talking, and what technicians can do to protect their body, mind, money, and career longevity.We also get into the relationship between advisors and technicians, how poor communication creates chaos in the shop, why service advisors need to listen more than they speak, and why the best fixed ops leaders understand both the customer and the technician experience.This episode is for technicians, service advisors, shop foremen, service managers, and fixed ops leaders who care about getting better at the people side of the business.Negative pushes.Positive pulls.Always clean your toys before you put them away.j.Find Tanner:LinkedInhttps://www.linkedin.com/in/tannerneal1⚠️ Disclaimer:I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence.Listen to The Wrench Turners Podcast:Spotify:https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45ebInstagram:https://www.instagram.com/mrjoshuataylor/LinkedIn:https://www.linkedin.com/in/mrjtaylor/Chapters00:00 Damage appraisals to fixed ops01:23 Getting into automotive04:54 Baptism by fire07:01 The skill that made Tanner a $3.5M advisor10:08 Promoting a shop foreman14:02 Why service advisors need to stop over-explaining16:15 Service advising is mostly listening21:03 Fixing communication breakdowns26:45 How technicians can train advisors29:50 Tanner’s advice for technicians34:43 Why solving upset customers can be rewarding36:03 Final thoughts and closing quote

  2. 3d ago ·  Bonus

    What Makes Someone Trust You? Earned Influence | S2E2

    What makes someone trust you? In Season 2, Episode 2 of Earned Influence, Kathleen Long brings that question to Kelli Verdi, Kaylee Felio, and Joshua Taylor. The conversation explores how trust is built through curiosity, honest communication, vulnerability, generosity, consistency, and the willingness to admit that you don’t have every answer. Kaylee explains how providing useful resources helped her earn credibility in an industry she didn’t originally come from. Kelli shares why fast, direct, and honest communication matters more than delivering a perfectly crafted response. Joshua discusses how leaders can build trust by asking their teams for help. Kathleen explains why curiosity has been one of the biggest career unlocks she has experienced. The group also examines why people choose to work with certain leaders, companies, and solutions when there are countless alternatives available. Sometimes trust isn’t built by knowing more. It’s built by asking better questions, listening carefully, giving without expectation, and doing what you said you would do. Earned Influence is a Wrench Turners Podcast series featuring honest conversations with leaders who have earned the trust required to influence what happens next. Subscribe for more conversations about leadership, trust, service, communication, and the people working inside the automotive industry and skilled trades. Negative pushes. Positive pulls. God Bless. j. Featuring: Kelli Verdi of Team MXS https://www.linkedin.com/in/kelliverdi/ https://www.linkedin.com/company/team-mxs Kathleen Long of RepairPal//Yelp https://www.linkedin.com/in/longkathleen/ https://www.linkedin.com/company/yelp-com/ Kaylee Felio of PartsEdge https://www.linkedin.com/in/kayleefelio/ https://www.linkedin.com/company/partsedge-inc-/ Hosted by Joshua Taylor Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Chapters 00:00 What Makes Someone Trust You? 00:28 Kathleen’s Trust Question 01:38 Trust Through Useful Resources 03:40 Leaders Build Trust Through Vulnerability 05:04 Honest Communication Builds Trust 09:21 Ask Questions, Then Listen 10:08 Curiosity, Generosity, and Trust

  3. 5d ago

    When Growth Starts Killing Customer Service | Earned Influence S2E1

    What happens when a business becomes so focused on growth that it stops listening to the people it serves? In Season 2, Episode 1 of Earned Influence, Kelli Verdi asks how businesses can scale without sacrificing customer service, culture, or trust. Kathleen Long shares why leaders sometimes need the courage to walk away from profitable ideas when customers say no. Kaylee Felio explains how PartsEdge uses direct feedback from parts managers to improve its technology. Kelli explores why every customer interaction should help guide leadership, product development, and the decisions being made behind the scenes. The conversation reveals one of the greatest risks facing growing companies: The further that leadership gets from the customer, the riskier every decision becomes. Featuring: Kelli Verdi of Team MXS https://www.linkedin.com/in/kelliverdi/ https://www.linkedin.com/company/team-mxs Kathleen Long of RepairPal//Yelp https://www.linkedin.com/in/longkathleen/ https://www.linkedin.com/company/yelp-com/ Kaylee Felio of PartsEdge https://www.linkedin.com/in/kayleefelio/ https://www.linkedin.com/company/partsedge-inc-/ Hosted by Joshua Taylor Subscribe for the remaining episodes of Earned Influence Season 2. Negative Pushes. Positive Pulls. God Bless. j. Chapters 00:00 Earning Influence 02:24 Growth Without Losing Service 03:59 Customer-Led Growth 07:49 Building From Feedback 10:38 Leadership Must Stay Close ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/

  4. Jul 10

    She was 1 MONTH Postpartum; Then asked to be Service Manager - The importance of Mentorship on WTP

    Mindy Williams had just come back from having her second baby. One month postpartum, with two kids at home and every reason to wait, she still put her name in for the service manager role. In this conversation, Mindy shares how mentorship, trust, accountability, and one leader’s belief helped her move from receptionist to advisor to service manager at CMA’s Colonial Subaru. Her mentor Ron didn’t just encourage her. He challenged her, taught her, trusted her, called her out when needed, and gave her the confidence to step into leadership before she felt fully ready. This episode is for every woman in automotive who’s ever wondered if the timing was wrong, if the responsibility was too much, or if she was allowed to want more while carrying everything else too. Mindy’s story is proof that leadership isn’t always built in perfect conditions. Sometimes it’s built when life is already full, messy, and demanding. Her line says it best: she may not have had the confidence to do it without someone pouring into her the way her mentor did. Negative Pushes Positive Pulls God Bless j. Follow Mindy https://www.linkedin.com/in/mindy-williams-700b791b7/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ Chapters 00:00 The Missed Conversation 00:42 Meet Mindy Williams 03:12 One Month Postpartum 06:31 Reception To Advisor 09:52 Real Mentorship 13:11 Accountability That Works 18:14 Trust Builds Leaders 20:15 Permission To Decide 23:00 Final Takeaway

  5. Jul 3

    The Care Level Becomes the Culture Level - Kelli Verdi on Wrench Turners Podcast

    Kelli Verdi joins The Wrench Turners Podcast for a conversation about faith, family, automotive, customer trust, dealership culture, and why care is never just a soft skill.Kelli’s story starts long before her career in automotive marketing. Her grandfather owned an automotive repair shop in Tampa, and without realizing it at the time, she was learning some of the most important lessons in the industry: how to treat people, how to earn trust, and how much the smallest details matter.That idea became one of the biggest lines from this episode:“Care levels become culture levels.”We talk about how that applies inside dealerships, service departments, websites, customer experiences, technician leadership, and even vendor relationships. From Google Analytics and dealership websites to service scheduling, reviews, AI search, OEM programs, and real conversations with people on the ground, Kelli brings a rare mix of marketing intelligence, automotive experience, and genuine human care.This episode also goes deeper than business. We talk about faith, burnout, leadership, personal loss, and the importance of taking care of yourself before you try to keep pouring into everyone else.In this episode, we cover:Kelli’s early connection to automotive through her grandfather’s repair shopWhy trust is built through tiny detailsHow care levels become culture levelsWhat dealership websites get wrong about customer experienceWhy service departments need better contentHow technicians and service leaders can help build trust before the customer arrivesWhy AI search and website content matter more than everHow Team MXS is approaching automotive website visibilityWhy taking care of yourself matters in this industryThe role faith has played in Kelli’s storyThis is a conversation for technicians, advisors, service managers, fixed ops leaders, vendors, marketers, and anyone who still believes this industry is about people first.Follow Kelli:LinkedIn: https://www.linkedin.com/in/kelliverdi/Team MXSLinkedIn: https://www.linkedin.com/company/team-mxs/postsWebsite: https://www.teammxs.comPhone: 1-866-665-4669Subscribe to The Wrench Turners Podcast for real conversations with technicians, shop foremen, service leaders, trainers, and automotive professionals who are working to make this trade healthier, happier, and more productive.Negative pushes.Positive pulls.God Blessj.⚠️ Disclaimer:I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence.Listen to The Wrench Turners Podcast:Spotify:https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45ebInstagram:https://www.instagram.com/mrjoshuataylor/LinkedIn:https://www.linkedin.com/in/mrjtaylor/Chapters0:00 Prayer before the episode1:38 Kelli’s unexpected path into automotive7:38 Care levels become culture levels11:11 How customers feel the little details19:09 Kelli’s first year fully in automotive marketing24:25 CDP, SRP, and VDP explained for service leaders28:11 From analytics and events to Team MXS38:03 Why service leaders need to understand vendors44:12 OEM approvals, AI search, and website visibility1:00:12 Kelli’s advice: take care of yourself

  6. Jun 25 ·  Bonus

    Service Advisors NEED to ask BETTER Questions | Earned Influence S1E4

    Technicians often say service advisors are one of the biggest problems in the shop. But is the problem really the advisor? Or is the problem that advisors are not being taught how to ask better questions? In the final episode of Season 1 of Earned Influence, Joshua Taylor, Jami Alexander, and Racheal Bright talk about the service lane, the service counter, phone calls, customer communication, and the relationship between technicians and advisors. Some shops have a physical service lane. Some do not. Some advisors see the customer face-to-face. Some build the entire relationship over the phone. But the core issue stays the same: better questions create better communication, and thus better communication builds more trust with the customer. Better information helps technicians diagnose faster, fix more efficiently, and avoid wasted time. This episode looks at the difference between automotive service, independent repair, and material handling, where the advisor’s role can change depending on whether the technician is working in the shop or being sent out into the field. The big takeaway is simple: The lane matters less than the questions. Earned Influence is a Wrench Turners Podcast panel series built around real conversations from women in automotive, fixed ops, service, leadership, and the trades. Featuring: Jami Alexander https://www.linkedin.com/in/jami-a-4075a9271/ Mindy Williams https://www.linkedin.com/in/mindy-williams-700b791b7/ Racheal Bright https://www.linkedin.com/in/racheal-bright-08281262/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/

  7. Jun 24 ·  Bonus

    One MENTOR changed EVERYTHING | Earned Influence S1E3

    Mentorship can change a career. Sometimes, it can change the reason someone stays in the industry at all. In Season 1, Episode 3 of Earned Influence, Racheal Bright asks a simple question with a much deeper answer: How important has mentorship been in your career, and how are you paying it forward today? Jami Alexander shares a personal story about a mentor who showed up for her during one of the hardest seasons of her life. Not with a speech. Not with a performance review. Not with a KPI. With presence. With care. With the kind of people-first leadership that stays with someone forever. Racheal also opens up about the other side of mentorship. The part where you’re no longer just looking for guidance, but starting to become the person others look to for it. This episode is about the leaders, foremen, managers, advisors, and technicians who may never fully know the impact they’ve had on the people around them. Because one mentor can change everything. Earned Influence is a Wrench Turners Podcast panel series built around real conversations from women in automotive, fixed ops, service, leadership, and the trades. Featuring: Jami Alexander https://www.linkedin.com/in/jami-a-4075a9271/ Racheal Bright https://www.linkedin.com/in/racheal-bright-08281262/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/

  8. Jun 23 ·  Bonus

    Getting senior Techs to take GRAVY work Seriously | Earned Influence S1E2

    Senior technicians are often built for the big stuff. Transmissions. Heavy line. Diagnostics. Complex repairs. The jobs that take skill, patience, and experience. But what happens when the shop needs those same technicians to take on more general service? Oil changes. Inspections. Same-day work. Smaller jobs. Gravy work. In Episode 2 of Earned Influence, Jami Alexander brings a real shop leadership question to the panel: How do you get senior specialized technicians to buy into gravy work when they’re used to heavier, more complex repair? Mindy Williams, Racheal Bright, and Joshua Taylor talk through the real issue. It’s not about forcing techs to do the work. It’s about helping them understand why the work matters. It’s about customer expectations. It’s about shop flow. It’s about using apprentices properly. It’s about showing experienced technicians that smaller work can still create value for the customer, the technician, and the business. And maybe most importantly, it’s about reminding senior technicians that the way they handle the simple work teaches the next generation how to care for customers when they’re gone. Earned Influence is a panel series built around real conversations with women in automotive, fixed ops, service, leadership, and the trades. Featuring: Jami Alexander https://www.linkedin.com/in/jami-a-4075a9271/ Mindy Williams https://www.linkedin.com/in/mindy-williams-700b791b7/ Racheal Bright https://www.linkedin.com/in/racheal-bright-08281262/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/

See All (188)

Ratings & Reviews

4.2
out of 5
5 Ratings

About

Content for Mechanics to live a happier, healthier, more productive life as a Mechanic. Check YouTube for more content: Wrench Turners Podcast on YouTube. Businesses interested in Sponsoring the show, please reach out to me via Linkedin. Wrench Turners on LinkedIn Remember, Negative Pushes, Positive Pulls, and Always clean your toys before you put them away. j.

Information

  • Creator
    Mr Joshua Taylor
  • Years Active
    2022 - 2026
  • Episodes
    188
  • Rating
    Explicit
  • Copyright
    © Mr Joshua Taylor
  • Show Website
    Wrench Turners Podcast

You Might Also Like