25 episodes

Total Retail Talks is for retail executives who crave the knowledge and insights needed to stay successful in today's fast-paced industry. Through engaging talks and focused interviews, listeners take away useful information and practical advice from a full roster of retail experts, influencers and leaders.

Total Retail Talks Total Retail

    • Business
    • 4.5 • 18 Ratings

Total Retail Talks is for retail executives who crave the knowledge and insights needed to stay successful in today's fast-paced industry. Through engaging talks and focused interviews, listeners take away useful information and practical advice from a full roster of retail experts, influencers and leaders.

    CVS Updates its Loyalty Program With Eye Towards Omnichannel Experiences

    CVS Updates its Loyalty Program With Eye Towards Omnichannel Experiences

    In episode 309 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Michele Driscoll, vice president of customer engagement, loyalty and personalization at CVS. Driscoll discusses recent updates to the CVS ExtraCare rewards program, how extensive customer research and feedback factored into changes made to the loyalty program, and how the retailer collected this data. She…

    • 18 min
    Live Shopping Events on Facebook Help Abercrombie & Fitch Engage Customers, Drive Sales

    Live Shopping Events on Facebook Help Abercrombie & Fitch Engage Customers, Drive Sales

    In episode 308 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Megan Brophy, senior director of brand marketing at Abercrombie & Fitch and Abercrombie Kids. Brophy discusses Abercrombie's partnership with Facebook for its Live Shopping Fridays initiative, how livestream shopping brings the in-store and digital experience together, and what customers experience when engaging with the live…

    • 15 min
    Big Lots' SVP of Marketing Details its "Be A BIGionaire" Campaign

    Big Lots' SVP of Marketing Details its "Be A BIGionaire" Campaign

    In episode 307 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Joice Wirkus, senior vice president of marketing at Big Lots, a national neighborhood discount retailer. Wirkus discusses Big Lot's new "Be A BIGionaire" marketing campaign, the consumer research that factored into this campaign, and the shifts in customer behavior the retailer experienced during the…

    • 23 min
    Customer Feedback, Relationships Foster 20 Years of Growth at LATHER

    Customer Feedback, Relationships Foster 20 Years of Growth at LATHER

    In episode 306 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Emilie Hoyt, founder and CEO of LATHER, top quality products for the body, face, hair and home made from unique, natural ingredients and pure essential oils. Hoyt discusses LATHER's business, what led her to start the brand, and to what she attributes the company's 20-year…

    • 25 min
    Mall of America EVP on COVID Silver Linings and Brick-and-Mortar's Future

    Mall of America EVP on COVID Silver Linings and Brick-and-Mortar's Future

    In episode 305 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Jill Renslow, executive vice president of business development at Mall of America, the nation’s largest retail and entertainment complex. Renslow discusses her current role and 24-year career at the mall, the various entertainment and attractions that set Mall of America apart, and what the…

    • 23 min
    How FTD is Reimagining its Digital Experience for Both Florists and Consumers

    How FTD is Reimagining its Digital Experience for Both Florists and Consumers

    In episode 304 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Matt Powell, chief technology officer of FTD, a premier floral and gifting company. Powell discusses how the COVID-19 pandemic created a surge in gifting demand at the company, why FTD is focusing on improving its technology, and how the 110-year old company is reimagining its…

    • 30 min

Customer Reviews

4.5 out of 5
18 Ratings

18 Ratings

Mike GMK ,

Hey! I'm motivated!

Thanks, Joe, for presenting a mix of guests with new ideas, great stories, and motivation.

I like stories of how people find powerful ways to meet adversity. I enjoyed Saatchi Art's story of responding to Covid and how they've changed the stuffy and intimidating world of art buying by helping buyers discover what they like and want. Much appreciated!

boogman8 ,

Da s

We’ve CDs in it huh it’s e

Katie Joy B. ,

Retail Revolutionaries!

Joe and his incredibly knowledgeable guests shine the brightest of lights on the retail industry and the hardworking people in it! Informative, encouraging, and engaging are just a few of the words I'd use to describe the time you'll spend with them. Thanks so much for putting out such a superb show Joe - keep up the great work!

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