25 episodes

Total Retail Talks is for retail executives who crave the knowledge and insights needed to stay successful in today's fast-paced industry. Through engaging talks and focused interviews, listeners take away useful information and practical advice from a full roster of retail experts, influencers and leaders.

Total Retail Talks Total Retail

    • Business
    • 4.5 • 20 Ratings

Total Retail Talks is for retail executives who crave the knowledge and insights needed to stay successful in today's fast-paced industry. Through engaging talks and focused interviews, listeners take away useful information and practical advice from a full roster of retail experts, influencers and leaders.

    Zero-Party Data Makes The Vitamin Shoppe's Loyalty Program Healthier

    Zero-Party Data Makes The Vitamin Shoppe's Loyalty Program Healthier

    In episode 459 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Brett Herskowitz, senior manager of loyalty at The Vitamin Shoppe, the global, omnichannel specialty retailer and wellness lifestyle company. Listen in as Herskowitz provides an overview of The Vitamin Shoppe's revamped loyalty program, Healthy Awards (1:20), the factors that influenced the new program setup…

    • 21 min
    How Lowe's is Delivering a Hat Trick for Soccer Fans With Lionel Messi

    How Lowe's is Delivering a Hat Trick for Soccer Fans With Lionel Messi

    In episode 458 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Gerardo Soto, vice president of brand marketing and sports partnerships at Lowe's, a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. Listen in as Soto details the retailer's partnership with global soccer star Lionel Messi,…

    • 25 min
    Movado President Margot Grinberg on Balancing Innovation and Heritage

    Movado President Margot Grinberg on Balancing Innovation and Heritage

    In episode 457 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Margot Grinberg, president of Movado, an iconic Swiss watch brand recognized for design innovation and excellence, and senior vice president of e-commerce for Movado Group, one of the world's premier watchmakers. Listen in as Grinberg provides an overview of the Movado brand and her…

    • 16 min
    West Marine Exec on CRM Marketing ROI: 'Consider Both Quantity and Quality'

    West Marine Exec on CRM Marketing ROI: 'Consider Both Quantity and Quality'

    In episode 456 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Alok Jain, senior director of CRM, loyalty and marketing analytics at West Marine, the nation's leading omnichannel provider in the marine aftermarket. Listen in as Jain discusses his career background in the loyalty space (1:00), an underutilized aspect of CRM (customer relationship management) data…

    • 33 min
    Honda Loyalty Exec on Keeping Customers Engaged During the Car Buying Journey

    Honda Loyalty Exec on Keeping Customers Engaged During the Car Buying Journey

    In episode 454 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Allison Ferguson, head of customer loyalty at Honda, a manufacturer of automobiles, motorcycles, and battery-powered equipment. Listen in as Ferguson discusses her role at Honda (0:50), what she enjoys about working in loyalty at the company (1:35), how Honda is engaging with its customers…

    • 23 min
    IPSY Drives Sales by Curating On-Trend Beauty Experiences

    IPSY Drives Sales by Curating On-Trend Beauty Experiences

    In episode 453 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Kristy Westrup, chief merchandising officer of IPSY, the beauty industry's most powerful marketing platform and the world's largest beauty membership. Listen in as Westrup provides an overview of the company (0:55), discusses her role at IPSY and professional background (2:05), explains how it is…

    • 24 min

Customer Reviews

4.5 out of 5
20 Ratings

20 Ratings

Mike GMK ,

Hey! I'm motivated!

Thanks, Joe, for presenting a mix of guests with new ideas, great stories, and motivation.

I like stories of how people find powerful ways to meet adversity. I enjoyed Saatchi Art's story of responding to Covid and how they've changed the stuffy and intimidating world of art buying by helping buyers discover what they like and want. Much appreciated!

boogman8 ,

Da s

We’ve CDs in it huh it’s e

Katie Joy B. ,

Retail Revolutionaries!

Joe and his incredibly knowledgeable guests shine the brightest of lights on the retail industry and the hardworking people in it! Informative, encouraging, and engaging are just a few of the words I'd use to describe the time you'll spend with them. Thanks so much for putting out such a superb show Joe - keep up the great work!

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