Total Retail Talks is for retail executives who crave the knowledge and insights needed to stay successful in today's fast-paced industry. Through engaging talks and focused interviews, listeners take away useful information and practical advice from a full roster of retail experts, influencers and leaders.
MillerKnoll's VP of E-Commerce Shares a Look Into its Digital CX Technology
In episode 387 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews John Stratford, vice president of global e-commerce at MillerKnoll, a collective of dynamic brands that comes together to design the world we live in. During the wide-ranging interview, Stratford provides an overview of the MillerKnoll business and its brands (0:57), his professional background (2:40),…
How JanSport Stays Relevant and Connects With Gen Z Consumers
In episode 386 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Monica Rigali, vice president of global brand management at JanSport, a VF Company. Listen in as Rigali provides an overview of the heritage backpack brand (1:01), her current role and professional background (2:25), and how JanSport engages Gen Z consumers (3:51). She shares how…
True Religion Exec on Creating an Engaging, Exclusive Mobile App Experience
In episode 385 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Scott McCabe, senior vice president of e-commerce at True Religion, a retailer of high-quality premium denim and sportswear for men, women and kids. Listen in as McCabe provides an overview of the brand (0:40), why the company recently launched its mobile app (2:15), and…
Kendra Scott's CEO on How Community, Stores and Associates Are Key to Brand Experience
In episode 384 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Tom Nolan, CEO of Kendra Scott, a fashion-lifestyle jewelry brand with a focus on philanthropy and community. Nolan provides an overview of the Kendra Scott brand (0:45), his professional background that led to his current role (2:28), and how the jewelry brand differentiates itself…
How Macy's is Engaging Customers Through its Own Your Style Platform
In episode 383 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Abigail James, senior vice president of marketing at Macy's. During the wide-ranging conversation James discusses Macy's 2022 holiday season strategy (1:03), the customer behavior trends the department store chain has observed over the past few months (3:30), and how those behaviors will influence its…
Adore Me VP: 'Inclusive Sizing is an Operations Challenge, Not a Marketing Approach'
In episode 382 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Christina Chang, vice president, procurement and planning at Adore Me, a leading online women's intimates retailer and Certified B Corporation known for inclusive sizing. Chang discusses the Adore Me business and its products (0:45), her professional background and current role (1:40), and how inclusive…
Hey! I'm motivated!
Thanks, Joe, for presenting a mix of guests with new ideas, great stories, and motivation.
I like stories of how people find powerful ways to meet adversity. I enjoyed Saatchi Art's story of responding to Covid and how they've changed the stuffy and intimidating world of art buying by helping buyers discover what they like and want. Much appreciated!
We’ve CDs in it huh it’s e
Joe and his incredibly knowledgeable guests shine the brightest of lights on the retail industry and the hardworking people in it! Informative, encouraging, and engaging are just a few of the words I'd use to describe the time you'll spend with them. Thanks so much for putting out such a superb show Joe - keep up the great work!