Work For Humans Dart Lindsley

Dr. Christina Maslach is on a mission to redefine how we tackle burnout at work. For over 35 years, Dr. Maslach has researched the far reaching costs of burnout on society. Her commitment to this work led the World Health Organization to recognize burnout as an occupational phenomenon in 2019, raising the stakes for organizations worldwide. Today, Dr. Maslach is paving the way for meaningful workplace interventions that help people avoid burnout and be their best at work.

Dr. Christina Maslach is the pioneer of research on the definition, predictors, and measurement of job burnout. She is a researcher, author, former administrator, and distinguished professor emerita of psychology at UC Berkeley. Dr. Maslach is also the creator of the Maslach Burnout Inventory, the leading measure of burnout in the workplace validated by over three decades of research.

In this episode, Dart and Christina discuss:
- Dr. Maslach’s latest book, The Burnout Challenge
- The impact of employee burnout on business success
- Chronic job stressors and what to do about them
- The effect of burnout on employee engagement and retention
- Compassion fatigue at work
- Components of the Maslach Burnout Inventory (MBI)
- The six causes of burnout
- And other topics…

Dr. Christina Maslach is a researcher, author, former administrator, and distinguished professor emerita of psychology at the University of California, Berkeley. She is the creator of the Maslach Burnout Inventory, the leading measure of burnout in the workplace validated by over 35 years of research. She is also the author of numerous award-winning articles and books, including The Cost of Caring, The Truth About Burnout, and The Burnout Challenge.

Christian received her B.A. from Harvard University and her Ph.D. from Stanford University. She was named by Business Insider as one of the top 100 people transforming business in 2021. With over three decades of experience, she is the pioneer of research on the definition, predictors, and measurement of job burnout. Dr. Maslach’s expertise led the World Health Organization to recognize burnout as an occupational phenomenon in 2019.

Resources Mentioned:
The Burnout Challenge, by Christina Maslach and Michael Leiter: https://www.amazon.com/Burnout-Challenge-Managing-Peoples-Relationships/dp/B0BLXX1T1W
The Cost of Caring, by Christina Maslach: https://www.amazon.com/Burnout-Cost-Caring-Christina-Maslach/dp/1883536359 

Eric Anicich was a USC professor with 18 consecutive journal article rejections on his desk. Not knowing where to turn to professionally, he decided to do something completely different. He signed up as a Postmates driver in the gig economy. As he completed hundreds of rides, Eric went from rejection to research, crafting an investigative project on work, identity, and the highs and lows of the gig economy.

Dr. Anicich is an associate professor of management and organization at USC’s Marshall School of Business. His research on the forms and functions of social hierarchy within groups and work has been published in several prestigious outlets, such as the Harvard Business Review, the New York Times, and leading academic journals like the Academy of Management Review and Proceedings of the National Academy of Sciences.

In this episode, Dart and Eric discuss:
- Eric’s research on the gig economy
- The negative effects of the gig economy on employees and their life narratives
- What a holding environment is and why every job needs one
- Shaping personal identity through work
- Algorithmic management vs. human management
- When a hierarchy helps at work and when it hurts
- Exploring the possibility of multiple company cultures within one organization
- The challenges, opportunities, and hidden power of middle management
- And other topics…

Dr. Eric Anicich is an associate professor of management and organization at USC’s Marshall School of Business. His research on the forms and functions of social hierarchy within groups has appeared in Forbes, CNN, the New York Times, TIME, The Wall Street Journal, Harvard Business Review, and others. He has also been published in leading academic journals, including the Academy of Management Review, Organization Science, Psychological Science, and Proceedings of the National Academy of Sciences.

Eric received his Ph.D. from Columbia Business School, MSc from the University of Oxford, and BA from Northwestern University. He was recognized as Poets & Quant’s “Top 50 Undergraduate Business Professors” in 2021.

Resources Mentioned:
“Dehumanization Is a Feature of Gig Work, not a Bug,” by Eric Anicich: https://hbr.org/2022/06/dehumanization-is-a-feature-of-gig-work-not-a-bug
The Anatomy of Genres, by John Truby: https://www.amazon.com/Anatomy-Genres-Story-Forms-Explain/dp/0374539227
Working, by Studs Terkel: https://www.amazon.com/Working-People-Talk-About-What/dp/1565843428
“The myth of the flat start-up,” by Saerom (Ronnie) Lee: https://onlinelibrary.wiley.com/doi/abs/10.1002/smj.3333

Connect with Eric:
USC Marshall School of Business: https://www.marshall.usc.edu/personnel/eric-anicich
LinkedIn: https://www.linkedin.com/in/eric-anicich-4340a918/
Harvard Business Review: https://hbr.org/search?term=eric%20m.%20anicich 

Matt Higgins was a struggling teen, working at McDonald’s for $3.75/hr to put food on the table for his ailing mother. When he saw the pay increase offered to college students, he decided to do something unorthodox; he dropped out of high school, got his GED, and enrolled in college. Adults tried to talk him out of it, but Matt knew this was the right choice for him.

This was Matt's first "burn the boats" moment, but it wasn't his last. In fact, Matt believes this burn-the-boats mindset has defined his career, and has led him to places like Shark Tank, Harvard Business School, and beyond. Today, he joins us on Work For Humans to discuss the Burn the Boats philosophy.

Matt is the co-founder and CEO of RSE Ventures, a private equity firm that incubates and invests in enterprises like the International Champions Cup, RESY, and the Drone Racing League. He is the recipient of the Ellis Island Medal of Honor, a current executive fellow at Harvard Business School, and the author of Burn the Boats.

In this episode, Dart and Matt discuss:
- How backup plans subvert our potential
- Emotional intelligence and intuition in decision-making
- Using anxiety to drive us
- Assessing opportunity costs
- Extracting value from negative situations
- Acting early and taking risks for greater results
- Elon Musk and Twitter
- And other topics…

Matt Higgins is an operator, investor, business builder, and co-founder and CEO of RSE Ventures. Matt Began his career as the youngest press secretary in New York City, later becoming an executive for the New York Jets and the Miami Dolphins. As CEO of RSE Ventures, Matt and co-founder Stephen Ross have helped establish enterprises like the International Champions Cup, RESY, and the Drone Racing League.

Matt received his bachelor’s degree from Queens College and his JD from Fordham University. He was a guest shark on ABC’s Shark Tank and is an executive fellow at Harvard Business School. In 2019, Matt received the Ellis Island Medal of Honor for making it his mission to share his wealth of knowledge with those less fortunate. Matt recently published his first book, Burn the Boats, to continue to inspire others to toss Plan B overboard and go all in on Plan A.

Resources Mentioned:
Burn the Boats, by Matt Higgins: https://www.amazon.com/Burn-Boats-Overboard-Unleash-Potential/dp/006308886X  

Connect with Matt:
LinkedIn: https://www.linkedin.com/in/matt-higgins-rse/
Instagram: https://www.instagram.com/mhiggins/?hl=en
www.BurntheBoatsBook.co

Over the last century, the world of work has changed extensively. We’ve experienced growth in the service sector, increased participation of women and minorities, and the rise of automation and technology – yet, oddly enough, many HR practices haven’t evolved much or at all. Melissa Swift, the Transformation Leader for North America at the Mercer consulting firm, believes that it’s time to update HR to finally meet the demands of today’s workplace.

Melissa Swift is a recognized authority on humanistic workplace transformation and the author of Work Here Now: Think Like a Human and Build a Powerhouse Workplace. As the Transformation Leader for North America Mercer, she helps C-suite executives and organizations reinvent the employee experience, drive performance, and create a sustainable competitive advantage.

In this episode, Dart and Melissa discuss:
- Uncovering the dark history and roots of HR practices
- The evolution of traditional and agile HR models
- Work Here Now, by Melissa Swift
- The danger of excessive customer centricity
- Mapping customer journeys alongside employee journeys
- Research findings on what makes work pleasant or unpleasant
- The competing demands and complexities of the CPO role
- The impact of unrealistic expectations in the age of technology
- Pitfalls of a cost-centered approach to work
- And other topics…

Melissa Swift is a recognized authority on humanistic workplace transformation and the author of Work Here Now: Think Like a Human and Build a Powerhouse Workplace. She is the Transformation Leader for North America Mercer, an HR and wealth management consultancy that helps C-suite executives and organizations reinvent the employee experience, drive performance, and create a sustainable competitive advantage.

Across her diverse career, Melissa has founded a research institute on leadership of the future for Russell Reynolds Associates, launched two ESG practices at Deloitte, and conducted landmark carbon credit trades for Deutsche Bank. Her research has been published in Harvard Business Review and The Wall Street Journal, and her insights have been quoted in Newsweek, The Washington Post, The Economist, and more. She has also been featured as one of Twitter’s “20 Digital Transformation Leaders to Follow” and named a “Top Influencer on the Future of Work” by Onalytica.

Resources Mentioned:
Work Here Now, by Melissa Swift: https://www.amazon.com/Work-Here-Now-Powerhouse-Workplace/dp/B0BVX6J4V1
The No Asshole Rule, by Robert Sutton: https://www.amazon.com/The-No-Asshole-Rule-audiobook/dp/B000NOKBYS
Mapping Experiences, by James Kalbach: https://www.amazon.com/Mapping-Experiences-Complete-Alignment-Blueprints/dp/1492076635
The Anatomy of Genres, by John Truby: https://www.amazon.com/Anatomy-Genres-Story-Forms-Explain/dp/0374539227
Humanocracy, by Gary Hamel: https://www.amazon.com/Humanocracy-Creating-Organizations-Amazing-People/dp/B08F2RZ6VH

Connect with Melissa:
LinkedIn: https://www.linkedin.com/in/swiftmelissa/
Twitter: https://twitter.com/meswift 

Alain Thys is an experience architect who has positively impacted half a billion customers and over 350,000 employees worldwide. Working with top brands such as Adidas, ING, Mercedes, and Deloitte, Alain and his team have created and implemented innovative work experiences that drive business profits – without sacrificing employee and customer experiences.

Alain is the former Managing Partner of Futurelab and founder of Alain Thys & Co. His company implements experiences that improve profitability by engaging teams around a common purpose, enriching customer lives through meaning, and differentiating brands from the competition.

In this episode, Dart and Alain discuss:
- Turning company vision into experiences for employees and customers
- Designing work that motivates good employee behavior
- Building custom solutions for customers
- Finding and attracting the right employees for your business
- The biggest mistakes in customer programs
- Anticipating and meeting future customer needs
- The challenges of CRMs, and potential AI solutions
- Key factors that drive stakeholders and shape their experiences
- And other topics…

Alain Thys is an experience architect who has impacted over half a billion customers and over 350,000 employees worldwide. With his team, he has created and implemented new work experiences to help drive business profit for clients like Adidas, Audi, Mercedes, Reebok, and Toyota. His book, So You Want To Be Customer-Centric? is an executive action guide that helps businesses focus on customers without sacrificing profitability.

In Belgium, Alain served as the Managing Partner of Futurelab and Advisory Board Member of BrightFish, after which he founded Shalima Ventures and Alain Thys & Co. Alain’s company implements experiences that boost revenue by engaging teams around a common purpose, enriching customer lives through meaning, and differentiating brands from the competition.

Resources Mentioned:
So You Want To Be Customer-Centric? , by Alain Thys: https://www.amazon.com/You-Want-Customer-Centric-Profitable-Relations/dp/1463785143

Connect with Alain:
www.alainthys.com
LinkedIn: https://www.linkedin.com/in/alainthys 

Industrial capitalism has treated workers like marionettes breaking down work into discreet, disconnected, repeatable actions. It loves uniformity and people who do what they're told. Seth Godin’s new book, The Song of Significance,  challenges us to break free of these limiting mental models, many of which are still baked into how we work.

Seth Godin is an author, entrepreneur, and marketing expert whose past clients include AOL, Microsoft, Penguin, and Random House. His 20 bestselling books, Ted Talks, personal blog, and altMBA program have empowered millions of professionals to drive meaningful change at work.

In this episode, Dart and Seth discuss:
- The Song of Significance
- Choosing and creating jobs of value instead of production
- Eliminating drudgery from work
- How the industrial revolution shaped work, education, and society
- The power of small connections and communities in marketing
- False proxies in the hiring process
- The hiring method that lowers turnover and increases productivity
- Criticizing work instead of the worker
- And other topics…

Seth Godin is a highly influential author, entrepreneur, and marketing expert whose achievements have transformed how we think about business and personal development. His company, Yoyodyne, created the first ethical commercial email and was later sold to Yahoo!, where Seth became the VP of Direct Marketing. He later founded several other successful companies, working with clients such as AOL, Microsoft, Penguin, and Random House.

Seth has written 20 bestselling books translated into more than 35 languages, including Permission Marketing, Purple Cow, and, most recently, The Song of Significance. His TED Talks and personal blog have amassed millions of views, and his online workshop, altMBA, has empowered thousands of professionals to drive meaningful change in their industries. He is also the founding editor of The Carbon Almanac, a global almanac on climate created by hundreds of volunteers from over 40 countries.

Resources Mentioned:
The Song of Significance, by Seth Godin: https://www.amazon.com/Song-Significance-New-Manifesto-Teams/dp/0593715543
The Ministry for the Future, by Kim Stanley Robinson: https://www.amazon.com/Ministry-Future-Kim-Stanley-Robinson/dp/0316300136
The Carbon Almanac, by Seth Godin and The Carbon Almanac Network: https://www.amazon.com/Carbon-Almanac-Its-Not-Late/dp/B09XBYL7J3 

Connect with Seth:
Blog: https://seths.blog/
AI Bot: https://seths.blog/bot/
Seth’s latest book: https://seths.blog/song/