Too often business leaders are forced to choose between the needs of their company and the needs of their employees. It’s a lose/lose scenario leaving managers burned out and workers seeking other opportunities. At Work for Humans, we believe work can be designed differently. When you design work like products people love, your company wins. Work becomes irresistible, employees passionately buy into their roles every day, and your company takes measurable strides towards your vision.
Designing for Emergence: How Complex Systems Emerge From Simple Rules | Sharon Wohl
Work and urban design are continuously evolving, but there’s something to be learned from one of the oldest multi-sided businesses in history – the Grand Bazaar. This intricate market has somehow managed to sustain itself for over 500 years without a single leader at the helm. Dr. Sharon Wohl has spent countless hours analyzing the design of the Grand Bazaar, revealing how such bottom-up hierarchies can produce quality products and processes consistently for hundreds of years.
Dr. Sharon Wohl is a distinguished scholar specializing in complex adaptive systems within urban design. She is the current Associate Dean for the College of Architecture and Environmental Design at Kent State University.
In this episode, Dart and Sharon discuss:
- The emergence and sustainability of the Grand Bazaar
- Complex adaptive systems (CASTs) in decentralized settings
- Whether or not we need an overarching governance at work
- How simple rules can lead to complex results
- An analysis of bottom-up strategies for system design and urbanism
- The less visible flows within a business
- The way designers can enable thriving systems
- And other topics…
Dr. Sharon Wohl is a distinguished scholar specializing in complex adaptive systems within urban design. With a Ph.D. in Spatial Planning and Strategy from Delft Technical University, Sharon has held tenured positions at the University of Manitoba and Iowa State University. She is the current Associate Dean for the College of Architecture and Environmental Design at Kent State University. Prior to completing her doctorate, she practiced with the award-winning Canadian Architectural firm, 5468796 Architecture.
Wohl’s research examines how principles of complex adaptive systems can be operationalized within the built environment. Her expertise in complexity has been recognized through a research fellowship with the Institute for Advanced Studies in Amsterdam, invitations for speaking/guest lecture events, and her academic appointment as an FRK Faculty Fellow at ISU. Her research has been published in a variety of journals, including Planning Theory, Progress in Human Geography, and Space and Culture.
“The Grand Bazaar in Istanbul,” by Sharon Wohl: https://dr.lib.iastate.edu/server/api/core/bitstreams/f478ee3b-4098-4630-996b-024d6eefca01/content
How Buildings Learn, by Stewart Brand: https://www.amazon.com/How-Buildings-Learn-Happens-Theyre/dp/0140139966
Connect with Sharon:
Google Scholar: https://scholar.google.com/citations?user=mGa84LoAAAAJ&hl=en&oi=ao
Fix the Environment, Not the People: Collecting Actionable Data to Mitigate Work Friction | Christophe Martel
According to Gartner Research, work friction costs employees 1.9 extra hours of work per day on routine tasks. For a company with 10,000 employees, that translates to a staggering loss of $78.4M annually. From excessive meetings to inefficient workplace processes, Christophe Martel is actively investigating the underlying causes of employee dissatisfaction. Armed with data-driven strategies, he's determined to implement lasting solutions.
Christophe Martel is a seasoned business leader with over three decades of experience. He is the co-founder and CEO of FOUNT Global, Inc., a company that assists organizations worldwide to identify and mitigate work friction, fostering improved outcomes for employees and companies alike.
In this episode, Dart and Christophe discuss:
- How Christophe’s career led him to co-found FOUNT
- The types of work friction and their company impact
- The difference between work friction and organizational friction
- Who is responsible for the sites of friction
- The data-driven model behind FOUNT
- Using first-person experiences to solve large-scale business problems
- And other topics…
Christophe Martel is the co-founder and CEO of FOUNT Global, Inc., a SaaS company that helps global organizations reduce work friction and improve employee experiences. With over three decades of experience as a business leader, Christophe has spent his career exploring the employee experience across four continents. Through FOUNT, he helps companies identify the root causes of employee dissatisfaction and prioritize solutions within company environments.
Prior to founding FOUNT, Christophe was president and co-founder of TI People, a company dedicated to human-centered design backed by data-driven methodologies. He is also the former chief HR Officer of CEB, a global research and advisory company acquired by Gartner in 2017. Currently, Christophe serves as a Board Member for Executive Networks, where he continues to share his expertise in organizational leadership and development.
Connect with Christophe:
Beyond Workism: Rekindling Joy in a Work-Dominated World | Alice Katter
When Alice Katter moved from Europe to the U.S., she was startled by the prevalent 9-to-5 culture dominating her colleagues' lives. Witnessing many Americans trapped in this work-centric routine until retirement, Alice sought an alternative. Exploring the different approaches to work, she set out on a mission to help others discover connection, inspiration, and regenerative practices in the workplace.
Alice Katter is a Work Culture & Community Designer and Consultant and the founder of Out of Office Network, a pioneering research and design lab and hub. With over a decade of expertise in operations, programs, and strategy, Alice has collaborated with renowned organizations such as Dropbox Design, Red Bull, NOBL, and Creative Mornings.
In this episode, Dart and Alice discuss:
- The alternatives to a U.S. work-dominated culture
- Alice’s exploration of 6 rhythms of work
- How to create a regenerative work and lifestyle
- Insights from mushrooms on problem-solving
- Tools for human connectedness in remote corporations
- Fostering play in the workplace
- Defining joy in and outside of work
- And other topics…
Alice Katter is a Work Culture & Community Designer and Consultant on a mission to craft a future where creativity, joy, and well-being are at the heart of workplaces and everyday life. With over a decade of expertise in operations, programs, and strategy, Alice has collaborated with renowned organizations such as Dropbox Design, Red Bull, NOBL, and Creative Mornings.
As the founder of Out of Office Network, a pioneering research and design lab and hub, Alice is at the forefront of reimagining the way we work in a modern world. Leveraging her background in psychology, Alice enhanced her skill set through the Executive Program in Social Innovation Design, Design Thinking, and Life-Design at the University of Pennsylvania. Her impact spans across organizations from New York to London.
Reimagining the Nature of Work booklet, by Alice Katter: https://www.getoutofoffice.network/shop/p/reimagining-the-nature-of-work
“Making Work More Than Just Agendas,” by Alice Katter: https://www.linkedin.com/pulse/making-work-more-than-just-schedules-strategies-amplify-alice-katter%3FtrackingId=
Flourishing In and Out of Office interview with Alice Katter: https://zeusjones.com/athena/articles/flourishing-in-and-out-of-office
Corporate Tarot Connection Cards: https://dropbox.design/resource/corporate-tarot-connection-cards
Spirit of Joy Planner: https://dropbox.design/resource/spirit-of-joy-planner
Connect with Alice:
Out of Office newsletter: https://www.getoutofoffice.network/
Talent Marketplaces: Sourcing the Talent You Need From the Team You Already Have | Heather Yurko
It's been several years since the onset of our current pandemic labor market, yet large organizations still face challenges in recruiting and retaining top-tier talent. In response to this challenge, some organizations are leveraging new tools to source the skills they need from the talent they already have.
Heather Yurko is a seasoned talent strategist who has implemented talent marketplaces in two Fortune 50 companies, providing them with platforms to source internal talent to solve business problems as they arise.
In this episode, Heather and Dart discuss the benefits of implementing an internal talent or opportunity marketplace, how these marketplaces improve employee satisfaction and retention, workplace sustainability in a post-pandemic world, and much more.
- Skills-Based Management
- Using talent marketplaces to facilitate employee career growth
- Hiring for adaptability rather than credentials
- The biggest hurdles to implementing a talent marketplace
- The reliability of skill assessments in employee hiring
- How skills-based hiring can support DEIA initiatives
- Specialization versus generalization in the modern workforce
- And other topics...
Heather Yurko holds an M.A. in organizational development from Columbia University-Teachers College, and has been building people, processes, and organizations for more than 20 years. She has implemented talent marketplaces for two Fortune 50 companies including Cisco Systems. Heather was the Director of Global Channels Engagement at Facebook before transitioning into her current role as VP of Digital Talent for Mastercard.
The Cold Start Problem by Andrew Chen: https://www.amazon.com/The-Cold-Start-Problem/dp/B08MKNHSWC/
Intangibles: Unlocking the Science and Soul of Team Chemistry | Joan Ryan
When Joan Ryan stepped into the locker room to conduct her first post-game interview as a sports journalist, she was all but kicked out by the players. Feeling both unwelcome and undeterred, she made a firm decision to stick around and make a name for herself as one of the first female sports columnists in the country.
Using over four decades of experience on the field and in the conference room, Joan is now exploring the concept of team chemistry. Her latest book, Intangibles, shares what team chemistry really is, how to identify it, and how to use it to elevate the performance of any entity, from sports to businesses and beyond.
Joan Ryan is an award-winning journalist, speaker, author, and media consultant with the San Francisco Giants. Her work has been featured on Oprah, 60 Minutes, the Today Show, People magazine, the New Yorker, the New York Times, and Time Magazine.
In this episode, Dart and Joan discuss:
- Whether or not team chemistry exists
- How team chemistry elevates performance
- The neurophysiology of human connection
- The essential archetypes within team chemistry
- Connecting over emotions vs. connecting over a shared task
- How chemistry and skills affect the likelihood of team success
- Using an intangible concept to create tangible results
- And other topics…
Joan Ryan is an award-winning journalist, speaker, author, and media consultant with the San Francisco Giants. She pioneered sports journalism as one of the first female sports columnists in the country; her work has earned 13 Associated Press Sports Editors Awards, the Women’s Sports Foundation’s Journalism Aware, and the Edgar A. Poe Award from the White House Correspondents Association, among others.
As an author, Joan has been featured on Oprah, 60 Minutes, the Today Show, People magazine, the New Yorker, the New York Times, and Time Magazine. Her expansive career inspired her latest book, Intangibles: Unlocking the Science and Soul of Team Chemistry, which draws from hundreds of interviews to understand the phenomenon known as team chemistry.
Intangibles, by Joan Ryan: https://www.amazon.com/Intangibles-Unlocking-Science-Soul-Chemistry/dp/B086KJFGBW
Organizing Genius, by Warren Bennis and Patricia Ward Biederman: https://www.amazon.com/Organizing-Genius-Secrets-Creative-Collaboration/dp/0201339897
Connect with Joan:
The Unraveling of a Wall Street Icon: Ray Dalio and Bridgewater Associates | Rob Copeland
Ray Dalio has long been hailed a hedge-fund titan, but investigative reporter Rob Copeland discovered there was more to the story than meets the eye. In his latest book, The Fund: Ray Dalio, Bridgewater Associates and the Unraveling of a Wall Street Legend, Copeland unfolds Ray Dalio’s principles as a grand display of pride that fosters a toxic work culture full of things like paranoia and backstabbing. Copeland’s exploration dives into the complexities of Dalio’s leadership and the consequences it brings to the workplace.
Rob is an award-winning investigative reporter for The New York Times. Prior to The Times, he wrote for The Wall Street Journal for nearly a decade, covering front-page stories in New York, San Francisco, and Austin, Texas.
In this episode, Dart and Rob discuss:
- Management principles at Bridgewater Associates
- The adverse effects of Dalio’s feedback system
- Challenges associated with radical transparency in the workplace
- The mental models influencing Dalio’s management practices
- Dalio’s definition of a strong manager
- Whether performative cruelty improves hedge fund success
- And other topics…
Rob Copeland is an award-winning investigative reporter for The New York Times and author of the bestselling book, The Fund: Ray Dalio, Bridgewater Associates and the Unraveling of a Wall Street Legend. In this compelling work, Copeland dissects the famous principles of hedge-fund giant Ray Dalio and their adverse effects in the workplace.
Prior to The New York Times, Rob was a reporter for The Wall Street Journal for nearly a decade after graduating from Duke University. His investigative work spanned across Texas and San Francisco, the latter where he covered Silicon Valley with a particular focus on Google. His time at the Journal marked notable achievements, including recognition as an award-winning hedge-fund beat reporter.
The Fund, by Rob Copeland: https://www.amazon.com/Fund-Bridgewater-Associates-Unraveling-Street/dp/1250276934
Connect with Rob:
The New York Times: https://www.nytimes.com/by/rob-copeland
This podcast is about how we can think better about work. Dart brings to light the invisible systems operating all the time as we navigate that work.
Our engagement with the work place is inevitable. My whole outlook on work has changed for the better. Dart navigates this under designed experience with experts to detail encouraging solutions. I recommend this podcast to everyone!
Work for Humans is engaging and insightful. Dart does an incredible job of facilitating meaningful and practical content. Recommending this one to all my co-workers!