The Dental Marketer

Michael Arias

dental marketing ideas and strategies to attract quality patients to dentist.

  1. 4d ago

    Why Trusting Reports Can Cost Dentists Six Figures | David Harris | 631

    The fastest way to lose six figures in your dental practice may be trusting the wrong report. In this episode, Michael talks with dental embezzlement investigator David Harris about how theft happens in dental offices, why it can go unnoticed for years, and what practice owners can do to protect themselves without becoming paranoid or accusatory. David breaks down the simple habits every dentist-owner should control personally, including comparing practice-management collections to actual bank deposits, printing your own reports, reviewing audit trails, and using “articulation” to catch after-hours or altered transactions. He also explains what to do if the numbers do not add up, why you should not confront staff too soon, and how stronger hiring checks, smarter refund controls, and quiet professional investigation can prevent a financial and emotional disaster. What You'll Learn in This Episode:Why the average Prosperident case involves about $109,000 stolen over roughly two years.Why dentists should personally compare monthly collections to bank deposits.The risk of relying on staff to print or provide financial reports.What “articulation” is and how it can expose altered or hidden transactions.How thieves manipulate practice-management software to make the numbers look right.Why you should stay calm and avoid confronting staff when something feels off.When to call a forensic dental embezzlement expert instead of relying on a general accountant.Why uploading practice reports to public AI tools can create serious HIPAA risks.How poor pre-employment screening allows repeat offenders to move from office to office.Why refunds should be rare, controlled, and handled directly by the doctor.How audit trails and modified-transaction reports can reveal suspicious behavior.Why “trust but verify” is not about mistrusting your team, but protecting your practice.Listen now to learn the simple verification habits that can help you spot red flags early and protect the practice you worked so hard to build. Sponsors:‍Oryx: All-In-One Cloud-Based Dental Software Created by Dentists for Dentists. Patient engagement, clinical, and practice management software that helps your dental practice grow without compromise. Click or copy and paste the link here for a special offer! https://thedentalmarketer.lpages.co/oryx/ Click here for a special offer!‍ ‍ CallRail: Call tracking + AI that turns calls into campaigns that convert, quality patients, and cost savings. Click our link to start a free trial today! https://sta.mx/vz69 Click here for a special offer!‍ Guest: David HarrisCheck out David's Media:Website:  https://www.prosperident.com/ Phone: 888-398-2327 ‍ Mentions & Links:Products, Services & Tools ChatGPTDentrixHost: Michael AriasJoin my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍ Join this podcast's Facebook Group: The Dental Marketer Society ‍ Love the Podcast? Follow on Your Favorite App! https://lnkfi.re/TDMPod‍

  2. Oct 26

    Turn Re-Care Appointments Into Relationship-Building Moments | Dr. Kapil Kella | MMM

    The right question can turn a routine appointment into a relationship-building moment. In this Monday Marketing Move, Dr. Kapil Kella shares why dental teams should take a closer look at the questions they ask patients, from hygiene visits to treatment presentations. The focus is simple: uncover the patient’s “why,” understand what matters most to them, and make sure those insights are captured in the notes so every future interaction feels personal, thoughtful, and connected. What You'll Learn in This Episode:Why better patient questions lead to stronger trustHow to uncover what truly matters to each patientThe role hygienists, doctors, and treatment coordinators play in emotional connectionHow to identify patient priorities, hesitations, and objections earlierWhy documenting patient insights helps people feel rememberedHow to introduce this change without sounding like you’re micromanagingThe difference between scripted questions and natural conversationHow empathy can become a practical part of your patient experienceListen now to learn one simple communication shift that can help your patients feel heard, valued, and more connected to your practice. ‍ Guest: Dr. Kapil KellaCheck out Kapil's Media:Kaila Website:  https://kailavoice.com/ Email: drkella@kailavoice.com ‍ Listen to the Full Episode with Dr. Kapil Kella Here!https://thedentalmarketer.site/podcast/630 ‍ Host: Michael AriasJoin my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍ Join this podcast's Facebook Group: The Dental Marketer Society ‍ Love the Podcast? Follow on Your Favorite App! https://lnkfi.re/TDMPod‍

  3. Oct 22

    How Better Dental Notes Increase Treatment Acceptance & New Patients | Dr. Kapil Kella | 630

    What if the growth your practice is chasing is already sitting in your charts, waiting for a better follow-up? In this episode, Dr. Kapil Kella challenges the idea that more new patient marketing is always the answer. Instead, he makes the case for stronger internal marketing: creating a patient experience so consistent, personal, and trust-building that patients move forward with treatment and refer others. The conversation centers on one of the biggest missed opportunities in dental offices today: weak documentation. When the chart simply says “patient declined,” the team loses the emotions, timing, concerns, goals, and context needed to continue the conversation with care. You’ll hear how dental teams can capture better patient notes, use those details in confirmations and morning huddles, and reconnect quickly before entering the operatory. Dr. Kella also shares how AI can support busy practices by improving handoffs, surfacing key patient details, and helping teams remember what matters most without adding more stress to the day. The result is a smarter, more human approach to treatment acceptance, patient retention, and practice growth. What You'll Learn in This Episode:Why “patient declined” is not enough information to support future case acceptance.How internal marketing can increase treatment acceptance and referrals.What patient details should be captured during onboarding and visits.How to document hesitations, goals, timing, and personal context.Why generic automation can damage trust when it lacks patient-specific details.How personalized texts and follow-ups can improve response rates.A simple workflow for using notes in confirmations and morning huddles.How to prioritize unscheduled treatment outreach without annoying patients.Why busy schedules, turnover, and fatigue cause systems to break down.How dental-focused AI can support documentation, handoffs, and recall.Where AI should help, and why clinicians still need to review every note.Listen now to learn how better patient memory can turn everyday conversations into stronger relationships, higher case acceptance, and more confident practice growth. Sponsors:‍CallRail: Never miss a call again! Voice Assist answers and qualifies every inbound call 24/7, so you capture every new patient. Try the 14 day free trial for our listeners at: https://sta.mx/m2wx‍ Click the image for a 14 day free trial!Guest: Dr. Kapil KellaCheck out Kapil's Media:Kaila Website:  https://kailavoice.com/ Email: drkella@kailavoice.com ‍ Mentions & Links:Products, Services & Tools Kaila — AI note-taking and practice intelligence software for dental practices; two versions: Kaila Voice Pro (full Open Dental integration, $249/month founding member pricing, no contracts, 30-day free trial) and Kaila Notes Only (for other PMS systems)Open Dental — Practice management system; Kaila Pro integrates directly with itFireflies — AI meeting note-taker; mentioned as inspiration for bringing AI note-taking to dentistryHost: Michael AriasJoin my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍ Join this podcast's Facebook Group: The Dental Marketer Society ‍ Love the Podcast? Follow on Your Favorite App! https://lnkfi.re/TDMPod‍

  4. Oct 19

    Is a Dental Membership Plan Worth It? Use Your Data Before You Promote | Karen Galley | MMM

    A membership plan can grow your practice, but only if your data proves it’s the right move. In this fan-favorite rerun episode, Karen Galley from Patient News breaks down why dental membership plans can be one of the smartest ways to increase patient value, production, and loyalty, but only when they’re built around real practice data. She shares insights from Patient News’ direct mail experience and Practice Zebra analytics, including how membership-plan patients often generate higher annual value and how converting uninsured patients can increase production in many practices. Karen also explains why copying another practice’s promotion is a risky shortcut. Instead, she encourages dentists to look closely at their local demographics, competition, service mix, patient behavior, and existing uninsured patient base before deciding how to market a membership plan. From direct mail and paid media to website messaging, newsletters, automated outreach, and better call handling, this episode shows how the right strategy can help practices attract, convert, and retain more valuable patients. What You'll Learn in This Episode:Why membership plans should be evaluated through your own practice data.How membership patients often compare in value to uninsured patients.Why converting uninsured patients can increase production in many markets.The danger of copying generic promotions from other practices.How local demographics and psychographics shape your membership strategy.Ways to educate your community through direct mail, paid media, and your website.Why existing uninsured patients need consistent communication between visits.How newsletters and automated outreach can improve patient retention.What geographic plotting can reveal about your highest-value patients.Why call handling has a major impact on marketing ROI.The revenue difference between average and top-performing phone teams.Tune in to learn how to use real data, smarter marketing, and stronger communication to turn your membership plan into a more reliable source of practice growth. (This episode originally aired on Oct 2nd, 2023.) ‍ Guest: Karen GalleyCheck out Karen's Media:Website: https://patientnews.com/ ‍ Mentions & Links:Practice Zebra Delta Dental ‍ Host: Michael AriasJoin my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍ Join this podcast's Facebook Group: The Dental Marketer Society ‍ Love the Podcast? Follow on Your Favorite App! https://lnkfi.re/TDMPod

  5. Oct 15

    Before Google Ads: Fix These Dental Patient Acquisition Leaks | Cameron LiButti | 629

    Your next new patient may not come from a bigger ad budget, but from fixing the leaks already costing you calls, trust, and booked appointments. In this episode, marketing expert Cameron LiButti breaks down a practical 90-day approach to patient acquisition for startup and early-stage dental practices. Instead of jumping straight into ads, social posts, or sponsorships, the conversation starts with diagnosis: understanding your local market, knowing who your real competitors are, evaluating your reputation, and looking closely at whether your front desk is helping or hurting conversion. From call handling to follow-up speed, you’ll hear why your patient acquisition strategy is only as strong as the experience people get when they first reach out. You’ll also learn how to avoid “death by a thousand dollars,” where practices spend small amounts across disconnected marketing channels without a clear plan. This episode covers how to build trust locally, use branding to stand apart from corporate-feeling competitors, strengthen your website’s first impression, and track the numbers that actually matter before scaling into paid ads. If you’re opening, growing, or trying to stabilize a young dental practice, this is a grounded roadmap for turning attention into appointments. What You'll Learn in This Episode:Why your first marketing move should be diagnosis, not tactics.How to evaluate your geography, competitors, and local reputation.Why front-desk performance is part of your marketing funnel.The common operational leaks that make marketing look like it “isn’t working.”How to avoid wasting money on disconnected marketing efforts.Why reviews, referrals, local credibility, and organic search still drive real patient volume.How scrappy local partnerships can create early momentum.What to prioritize with a $3,000 monthly marketing budget.Why professional brand photography can build trust faster than generic messaging.How to clarify your positioning beyond phrases like “we care.”What your website must communicate in the first 10 seconds.When to use online scheduling, and when it may create more problems.How AI visibility connects to SEO, reviews, citations, and local authority.What to track weekly before investing heavily in Google Ads.Listen now to build a smarter, more realistic patient acquisition plan before spending another dollar on disconnected marketing. Sponsors:‍Oryx: All-In-One Cloud-Based Dental Software Created by Dentists for Dentists. Patient engagement, clinical, and practice management software that helps your dental practice grow without compromise. Click or copy and paste the link here for a special offer! https://thedentalmarketer.lpages.co/oryx/ Click here for a special offer!‍ Net32: Founded by a dentist, for dentists. Net32 is the leading online marketplace for dental supplies, helping dental and medical professionals save on high-quality products for over 25 years. Start saving today at: https://www.net32.com/dentalmarketer Click here for a special offer!‍ Guest: Cameron LiButtiCheck out Cameron's Media:Website: https://www.bidviewmarketing.com/ LinkedIn: https://www.linkedin.com/in/cameron-libutti/ ‍ Mentions & Links:Organizations, Products, Services & Tools Google Ads — paid advertising platformGoogle Business Profile — local business listing serviceGoogle Maps — cited as the leading source of new patients for local businessesChatGPT / OpenAI — AI chatbot cited as a growing lead source (nearly 5% of medical leads, up to 50% for law firms)Gemini — Google's AI, noted for relying on Google reviewsWix — website builderSquarespace — website builderGoHighLevel — CRM/marketing automation toolReddit — social platform (noted as a short-lived AI SEO trend that "exploded and fell apart")Host: Michael AriasJoin my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍ Join this podcast's Facebook Group: The Dental Marketer Society ‍ Love the Podcast? Follow on Your Favorite App! https://lnkfi.re/TDMPod

  6. Oct 12

    Can AI Find Your Dental Practice and Recommend It to Patients? | MMM

    If a patient asked AI for a dentist like you, would it send them your way or skip over you? In this episode, we reframe dental marketing around a question every practice owner needs to ask now: can tools like ChatGPT, Claude, Gemini, and Copilot find your practice, understand what you do, and describe you accurately? You’ll hear why AI visibility is different from Google rankings, why simply “showing up” is not the same as being recommended, and how outdated or inconsistent information can cost you trust before a patient ever calls. I walk through a practical four-level framework for AI visibility: whether AI can find your practice, understand your services and ideal patients, trust your information across the web, and choose you for specific needs like implants, emergencies, anxious patients, or family care. You’ll also get a simple audit process you can run yourself, along with a clear roadmap for improving your digital footprint without chasing shortcuts or “AI hacks.” What You'll Learn in This Episode:Why AI visibility is becoming a new layer of dental marketing.The difference between being findable and being recommended.How wrong hours, old provider names, and missing services can hurt trust.The four levels of AI visibility every practice should understand.Why AI tools may give different answers depending on location and intent.How to test your practice with branded and intent-based AI prompts.What to look for when AI gets your practice wrong or leaves you out.Why your website, directories, reviews, and profiles all shape AI answers.How schema, service pages, and technical fixes help clarify your footprint.A simple workflow to ask, inspect, correct, strengthen, and retest.Listen now to find out what AI is really saying about your dental practice and how to make sure the right patients can find, trust, and choose you. Mentions & Links:Organizations & CompaniesOpenAI — Creator of ChatGPT; cited regarding search crawler discoverability and local search behavior.Google — Referenced regarding crawling, indexing, business profiles, and local ranking factors.Apple — Referenced for Apple Business Connect and Apple Maps.Schema.org — Structured data standards, specifically the Dentist type.Studio 8E8 — Mentioned for a video explaining how AI visibility does not replace SEO.Video: https://www.facebook.com/reel/1600058021666799AI Tools / ProductsChatGPT — OpenAI.Claude — Anthropic.Gemini — Google.Copilot — Microsoft.Siri — Mentioned as a surface where Apple Business Connect data appears.Google Products & ServicesGoogle Business Profile — Local listing management.Google Maps / Local Search Ranking — Ranking influenced by relevance, distance, and prominence.Apple Products & ServicesApple Business Connect — Manage business details across Apple experiences, including Maps and Siri.Apple MapsProduct / Service NamesInvisalign — Used in search query examples.Host: Michael AriasJoin my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍ Join this podcast's Facebook Group: The Dental Marketer Society ‍ Love the Podcast? Follow on Your Favorite App! https://lnkfi.re/TDMPod

  7. Oct 8

    When Is a Full Rebrand Worth It for a Boutique Cosmetic Practice? | Dr. Brittany Dickinson | 628

    What if the brand that helped you grow is now holding your practice back? In this episode, Dr. Brittany Dickinson returns to share the honest evolution of her Chicago fee-for-service practice, from the success of Sugar Fix Dental Loft to a more refined identity, using her name. As her work shifted toward serious cosmetic and aesthetic dentistry, she realized her old branding was still pulling in high-anxiety and trauma-survivor patients, leaving her emotionally drained and physically taxed. In a market crowded with trendy multi-location dental brands, she needed a name that made the promise clear: private, boutique, dentist-led cosmetic care with the same trusted doctor at every visit. She also opens up about a costly lesson in outsourcing after a website rebuild wiped out years of SEO momentum and left her with zero website-driven cosmetic consults for nearly a year. Instead of continuing to rely on “blind trust,” she built an AI assistant trained on her own content, voice, and practice goals, then used it to uncover the SEO problems, repair critical gaps, and rebuild her marketing engine. The result was a 400% traffic jump overnight and 17 consults in the first month. This conversation is a practical look at brand clarity, vendor accountability, AI-assisted marketing, and how to create a high-end patient experience without losing your human touch. What You'll Learn in This Episode:Why a successful practice brand may still need to evolve.How to recognize when your branding no longer matches your ideal patients.What private, boutique, dentist-led dentistry can communicate in a crowded market.The vendor questions every practice owner should ask before signing a contract.Why “SEO takes six months” is not enough without benchmarks and deliverables.How one missed technical setup caused a major drop in website leads.How AI can help audit your website, content, SEO, and marketing workflow.Ways to train AI to write in your voice using your existing content.Why human, imperfect video content often builds more trust than polished templates.Where AI is useful in marketing and where it should not replace clinical judgment.How to add low-cost luxury touches that make patients feel cared for.Why patient education builds more trust than using AI as “proof.”Listen now to learn how clearer branding, smarter vendor accountability, and practical AI tools can help you take back control of your practice's growth. ‍ Sponsors:‍Net32: Founded by a dentist, for dentists. Net32 is the leading online marketplace for dental supplies, helping dental and medical professionals save on high-quality products for over 25 years. Start saving today at: https://www.net32.com/dentalmarketer Click here for a special offer!‍ CallRail: Call tracking + AI that turns calls into campaigns that convert, quality patients, and cost savings. Click our link to start a free trial today! https://sta.mx/vz69 Click here for a special offer!‍ Guest: Dr. Brittany DickinsonCheck out Brittany's Media:Website: https://chicagoaestheticdentistry.com/‍ Instagram: https://www.instagram.com/drbrittanydickinson/ ‍ Mentions & Links:Products, Services & Tools OpenClaw — open-source AI agent framework she installed locally to build her personal AI assistant ("Sophie")Claude (Anthropic) — AI assistant she connected to OpenClaw as the "brain"ChatGPT — previously used for ~2 years; transferred her history to ClaudeTelegram — messaging app she uses to communicate with her AI assistantInvisalignHost: Michael AriasJoin my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍ Join this podcast's Facebook Group: The Dental Marketer Society ‍ Love the Podcast? Follow on Your Favorite App! https://lnkfi.re/TDMPod

  8. Oct 5

    Morning Huddle Strategy for Teams to Build Patient Trust | Dr. Jennifer Haddad | MMM

    Your most powerful marketing move this week may already be on tomorrow morning’s schedule. In this Monday Marketing Move, Dr. Jennifer Haddad shares a simple but high-impact system dental practice owners can start using right away: turning the morning huddle into a strategic review of every patient coming in that day. Instead of treating the schedule as a list of appointments, your team can look at each patient with fresh eyes. What treatment was previously recommended? What is still pending? Are there recall needs, cosmetic opportunities, or conversations that deserve follow-up? When the front office, clinical team, and doctor are aligned before the day begins, patients feel the difference. They notice a smoother, more coordinated experience, and that builds trust. Dr. Haddad also explains how visual tools like digital scans, AI-assisted radiographs, and photography can make treatment easier for patients to understand. She recommends scanning every patient as part of the exam, at no additional fee, so it feels like added value rather than an upsell. AI in radiographs can also support clearer communication, helping patients see what the clinician sees while keeping diagnosis and treatment planning firmly in the doctor’s hands. What You'll Learn in This Episode:How to use the morning huddle as a daily marketing system.Why every patient visit should be reviewed like a new opportunity.What to look for before each patient walks through the door.How better team coordination builds patient confidence.Why digital scans can add value to every exam.How AI-assisted radiographs improve patient understanding.Why visual evidence can increase treatment acceptance.How photography supports cosmetic conversations and documentation.Why technology should support, not replace, clinical judgment.A simple way to create a smoother patient experience starting today.Listen now and choose one patient on tomorrow’s schedule to approach with more clarity, intention, and visual communication. ‍ Guest: Dr. Jennifer HaddadCheck out Jennifer's Media:Website: https://www.drjenniferhaddad.com/ Instagram: https://www.instagram.com/drjenniferhaddad/ TikTok: https://www.tiktok.com/@drjenniferhaddad Email: drjenniferhaddad.manager@gmail.com ‍ Listen to the Full Episode with Dr. Jennifer Haddad Here!https://thedentalmarketer.site/podcast/627 ‍ Host: Michael AriasJoin my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍ Join this podcast's Facebook Group: The Dental Marketer Society ‍ Love the Podcast? Follow on Your Favorite App! https://lnkfi.re/TDMPod‍

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dental marketing ideas and strategies to attract quality patients to dentist.

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