The Best Practices Show with Kirk Behrendt

ACT Dental
  • 4.8 (71)
  • Business
  • Updated Semiweekly

Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide. At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of knowledge. Each episode features interviews with renowned dental professionals and industry leaders who have made significant strides in their practices. They share their experiences, insights, and the challenges they've overcome, offering a unique perspective that you won't find anywhere else. Why should you listen to The Best Practices Show? Whether you're a seasoned dentist, a new practice owner, or somewhere in between, this podcast is tailored to inspire and educate. Our goal is not just to provide you with information but to transform the way you think about and run your dental practice. We delve into topics ranging from advanced clinical techniques and practice management to leadership skills and personal growth. Kirk Behrendt, a respected figure in the dental community, brings his vast experience and infectious enthusiasm to each episode, making complex topics both understandable and engaging. As the CEO of ACT Dental, Kirk has helped countless dental practices thrive by focusing on holistic development - professionally, personally, and within their community. Our commitment to authenticity and practical advice sets The Best Practices Show apart. We don't just talk about theories; we dive into real-life applications you can implement immediately in your practice. Our community-centric approach means we're always listening to our audience and constantly evolving our content to meet your needs. In addition to the invaluable insights from our guests, we also provide access to exclusive resources available through ACT Dental. These resources complement the podcast topics and give you a more comprehensive understanding and practical tools to apply in your practice. By subscribing to The Best Practices Show, you're not just gaining access to a podcast; you're joining a community of like-minded professionals committed to excellence in dentistry. So, are you ready to transform your practice and be the best version of yourself? Join us on this journey, and let's grow together. Hit subscribe and never miss an episode of The Best Practices Show – where we uncover the secrets to the success of the world's best dental practices, one episode at a time. Subscribe to The Best Practices Show on Apple Podcasts Join our community and start your journey towards a more innovative, more successful dental practice today!

  1. 1d ago

    1075: Metric Mondays: The Hidden Cost of Underdiagnosed Periodontal Disease - Carlie Einarson

    Periodontal disease is common, but many dental practices still underdiagnose it, undertreat it, and perform difficult prophies that do not address the patient’s condition. In this episode, Kirk Behrendt speaks with Carlie Einarson, ACT Dental coach and former dental hygienist, about the hidden clinical and financial costs of low periodontal diagnosis, visit, and treatment acceptance percentages. You will learn how to evaluate these metrics, identify gaps in your periodontal process, improve patient communication, and create a consistent protocol across your team. To uncover missed treatment opportunities and help more patients achieve better health, listen to Episode 1075 of The Best Practices Show! Main Takeaways: Perio visit percentage measures how many hygiene patients receive treatment associated with periodontal codes.A low perio diagnostic percentage may indicate that periodontal disease is being missed or inconsistently documented.A low perio visit percentage may indicate that diagnosed treatment opportunities are being left untreated.A low perio acceptance percentage may reflect unclear communication about the condition, recommended therapy, and value of treatment.Every adult patient should receive a consistent periodontal evaluation that includes appropriate radiographs, probing measurements, bleeding documentation, and clinical findings.Hygienists and dentists should help patients co-discover periodontal disease instead of only telling them what treatment they need.Chart audits and a shared periodontal protocol can help providers diagnose, document, and recommend treatment consistently. Episode Chapters: 00:00 The hidden cost of underdiagnosed periodontal disease. 01:37 The purpose of Metric Mondays. 02:30 The three periodontal metrics practices should monitor. 04:18 How improving periodontal treatment affects the rest of the practice. 06:08 What an underperforming periodontal program looks like. 07:37 What low diagnostic, visit, and acceptance percentages reveal. 09:00 Why periodontal metrics are leading indicators of practice health. 10:11 What practices do differently when they get periodontal care right. 11:01 Helping patients understand periodontal disease through co-discovery. 12:00 Why “gum infection therapy” communicates more value than “deep cleaning.” 13:15 The importance of a consistent periodontal protocol. 14:08 How to review periodontal metrics and conduct chart audits. 15:44 ACT Dental’s periodontal protocol resources and coaching support. Guest Bio/Guest Resources: Carlie Einarson is a lead practice coach who has a passion for helping others succeed in the dental field. She loves helping to create a stable foundation for practices so both professionals and patients have a great experience every time they walk in the door! Carlie graduated from Utah College of Dental Hygiene. She has ten years of experience in the dental field, including clinical dental hygiene, front office, and leading teams. In her free time, she enjoys spending quality time with loved ones, traveling, skiing, playing volleyball, and golfing. More Helpful Links for a Better Practice & a Better Life: The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com

  2. 4d ago

    1074: When Is It Time to Let Team Members Go - Katrina Sanders

    When should a dental practice owner continue coaching a team member, and when is it time to let that person go? In this episode, Kirk Behrendt speaks with Katrina Sanders, a clinical dental hygienist, business owner, and dental educator, about identifying leadership gaps, clarifying expectations, evaluating core-value alignment, and addressing performance problems before they damage the team. You will learn how to distinguish between employees who lack support and employees who are unwilling to meet expectations, why accountability should never be a surprise, and which behaviors may signal that termination is the right decision. To build a stronger, more aligned team, listen to Episode 1074 of The Best Practices Show! Main Takeaways: Leaders must clearly communicate expectations, standards, and operating procedures before holding team members accountable.Core values give team members practical guidance for making decisions and understanding what excellence looks like.Practice owners should determine whether inadequate tools, training, calibration, or support are preventing a team member from succeeding.Regular scorecards and feedback conversations give employees a clear understanding of whether they are meeting expectations.A team member’s lack of motivation may result from toxic team dynamics rather than an absence of drive.Employees who reject accountability, remain misaligned with core values, or repeatedly refuse to improve may need to be released.Team members should not be surprised by termination when leaders have provided timely feedback, corrective action, and opportunities to improve. Episode Chapters: 00:00 Intro 01:40 When is it truly time to let a team member go? 04:02 Katrina explains what she discovered after returning from maternity leave. 06:34 Leaders must examine whether expectations were communicated clearly. 12:00 Core values establish practical standards for team behavior. 19:23 Missing tools may be the real cause of poor clinical performance. 20:24 Regular check-ins create a clear line of sight for success. 23:00 Expectations should evolve as team members gain experience. 24:01 Drive, determination, and work ethic cannot always be trained. 26:11 Toxic team dynamics can demotivate otherwise strong employees. 27:48 The “today is the day” conversation allows employees to self-select out. 34:00 Counteroffers may not solve the underlying reason an employee wants to leave. 37:16 Consistently reinforcing core values helps protect the practice culture. 40:31 Katrina identifies the conditions that may justify termination. 43:00 Katrina previews her Pockets, Paradigms and Protocols program. Guest Bio/Guest Resources: In the ever-changing world of dental science where research, technology, and techniques for patient care are constantly evolving, dental professionals look to continuing education to provide insight, deliver actionable steps, empower, and create a dramatic impact within their clinical practice. With wit, charm, and a dash of humor, Katrina Sanders enchants dental professionals with her course deliverables, insightful content, and delightful inspiration. Her message of empowerment rings mighty throughout her lectures and stirs a deep sense of motivation amongst course participants. Katrina is the Clinical Liaison for AZPerio, the country's largest periodontal practice. She performs clinically, working alongside Diplomates to the American Board of Periodontology in the surgical operatory. Katrina perfected techniques during L.A.N.A.P. surgery, suture placement, IV therapy, and blood draws. She instructs on collaborative professionalism and standard-of-care protocols while delivering education through hygiene boot camps and study clubs. Resources mentioned: Website: www.katrinasanders.com Instagram: https://www.instagram.com/thedentalwinegenist/ Program: https://katrinasanders.com/speaking/ https://smilesource.com/exchange More Helpful Links for a Better Practice & a Better Life: The Best Practices Show: https://www.actdental.com/podcast/ Smile Source Community Hub: https://www.actdental.com/community-hub Upcoming Events & Workshops: https://www.actdental.com/events/ Smile Source: https://www.smilesource.com/ Subscribe on Apple Podcasts: https://podcasts.apple.com Subscribe on Spotify: https://open.spotify.com

  3. 6d ago

    1073: 3 Strategic Shifts That Make Ownership More Profitable and Less Stressful - Ariel Siegel

    Owning a dental practice can become stressful when clinical production leaves little time for leadership, planning, and business development. In this episode, Kirk Behrendt speaks with Ariel Sigel, dental practice coach, about three strategic shifts that help owners build more profitable, sustainable practices. You will learn how to create time to work on the business, use data to make intentional decisions, and establish communication rhythms that give your team greater clarity and accountability. For practical steps to become a more effective owner and leader, listen to Episode 1073 of The Best Practices Show! Main Takeaways: Practice owners must allocate dedicated time to function as entrepreneurs rather than spending all of their time producing dentistry.Consistent administrative time and weekly team meetings can improve efficiency without reducing overall production.Practice decisions should be guided by reliable data rather than emotions, isolated complaints, or short-term fluctuations.Teams can use a small number of key metrics and an issues list to identify, discuss, and solve important problems.Regular huddles, team meetings, leadership check-ins, and quarterly planning sessions create predictable communication rhythms.Clear expectations and repeated communication reduce assumptions, improve accountability, and strengthen team alignment.Owners should implement these shifts gradually and build consistent habits instead of introducing every change at once. Episode Chapters: 00:00 Intro 02:07 The three roles of clinician, leader, and entrepreneur. 05:24 Why owners need dedicated time to work on the business. 09:10 How consistent leadership and team meeting time improves efficiency. 16:10 Moving from reactive decisions to intentional decisions through data. 18:00 Using habit stacking, key metrics, and quarterly priorities. 20:58 Moving from chaos to clarity through communication rhythms. 24:00 How consistency and proactive communication create alignment. 26:36 Preventing meetings from becoming complaint sessions. 28:00 Using a structured meeting format to improve effectiveness. 29:08 Implementing the three strategic shifts one step at a time. 31:00 Resources for KPIs, communication rhythms, and practice improvement. Guest Bio/Guest Resources: Ariel has a master’s in healthcare administration and several years of dental experience in all aspects of the administrative roles within the dental office. Her passion is to work with dental teams to empower team members to realize their full potential in order to better serve patients, improve office systems to ensure a well-functioning team/office, and to help everyone have fun in the process! Episode Resources: https://www.actdental.com/free-resources/ Atomic Habits by James Clear: https://jamesclear.com/atomic-habits Traction by Gino Wickman: https://www.amazon.com/Traction-Get-Grip-Your-Business/dp/1936661837 To the Top study club: https://www.actdental.com/ttt/ https://www.actdental.com/free-resources/ More Helpful Links for a Better Practice & a Better Life: The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com

  4. Jul 13

    1072: Metric Mondays: When Insurance Drives the Conversation, Value Gets Lost - Carlie Einarson

    When insurance drives patient conversations, treatment decisions can shift away from health needs and toward coverage limits. In this episode, Kirk Behrendt speaks with Carlie Einarson, dental practice coach, about changing the way teams discuss insurance, treatment, and patient value. You will learn how insurance-first language affects trust and profitability, which metrics reveal the financial impact of PPO participation, and how to lead with relationships and clinical recommendations instead of benefits. To help patients choose your practice for the care you provide rather than your participation on an insurance list, listen to Episode 1072 of The Best Practices Show! Main Takeaways: Insurance-centered conversations can cause patients to base treatment decisions on coverage rather than their health needs.Repeatedly mentioning insurance trains patients to view it as the primary decision-maker.PPO adjustments create an effort gap between a practice’s full fee and the amount it ultimately collects.Teams should explain the patient’s condition, recommended treatment, and value of care before discussing benefits.Insurance should be positioned as a benefit that may contribute toward treatment rather than determine treatment.Practices need to track their adjustment and write-off percentages before making informed decisions about PPO participation.Relationship-based conversations help patients choose a practice because they trust the team and the care it provides. Snippets: 00:00 When insurance drives the conversation, value gets lost. 01:19 Introduction to Metric Mondays and Carlie Einarson. 02:32 Why insurance-centered conversations affect treatment decisions. 03:37 How practices unintentionally create insurance-focused patients. 04:15 Signs that insurance is driving conversations in the practice. 05:43 How PPO write-offs create an effort gap. 07:25 A relationship-based response to insurance questions. 09:07 What insurance conversations look like when a practice gets them right. 10:44 Track adjustments, write-offs, and the practice’s effort gap. 11:16 Why trust and value should guide patient decisions. 13:33 Questions teams can ask to evaluate insurance-focused language. 15:09 Create value before discussing price or benefits. 15:47 Share the episode with the team and discuss a different approach. Guest Bio/Guest Resources: Carlie Einarson is a lead practice coach who has a passion for helping others succeed in the dental field. She loves helping to create a stable foundation for practices so both professionals and patients have a great experience every time they walk in the door! Carlie graduated from Utah College of Dental Hygiene. She has ten years of experience in the dental field, including clinical dental hygiene, front office, and leading teams. In her free time, she enjoys spending quality time with loved ones, traveling, skiing, playing volleyball, and golfing. More Helpful Links for a Better Practice & a Better Life: The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com

  5. Jul 10

    1071: 1 Simple Way to Eliminate Finger-Pointing in Your Practice - Charlene Marques

    Finger-pointing is often a sign that team members do not have clear ownership of essential practice responsibilities. In this episode, Kirk Behrendt speaks with Charlene Marques, an ACT Dental coach, about using a function accountability chart to clarify roles, establish measurable accountability, and prevent important tasks from slipping through the cracks. You will learn how consistent reporting, scorecards, and one-on-one feedback can reduce conflict and help team members understand how to succeed in their roles. To create clearer ownership throughout your practice, listen to Episode 1071 of The Best Practices Show! Main Takeaways: Finger-pointing is usually a symptom of unclear ownership and accountability.A lack of clarity can cause missed follow-ups, aging insurance claims, unsigned treatment plans, ordering mistakes, and scheduling problems.Leaders often respond to unclear accountability by fixing problems themselves, double-checking work, and micromanaging team members.A function accountability chart defines the practice’s major functions, the seats within each function, and the responsibilities assigned to each seat.The responsibilities of each seat should be defined before assigning a person to that seat.Scorecards and key performance indicators help teams identify whether a function is on track or off track.Regular one-on-one conversations provide timely feedback and allow leaders to coach team members throughout the year. Snippets: 00:00 Intro 02:00 Finger-pointing is a symptom of unclear ownership and accountability. 04:17 Common language that reveals an ownership gap. 05:00 Operational problems caused by unclear responsibilities. 06:10 How practice leaders become fixers and micromanagers. 08:21 The purpose of a function accountability chart. 09:44 Why the person should be assigned to the seat last. 11:00 Creating a consistent rhythm of reporting and feedback. 12:00 Using a 90-day scorecard to track functional health. 13:47 Tracking insurance aging and outstanding claims. 15:24 Why annual performance reviews do not provide enough feedback. 16:34 Structuring regular one-on-one check-ins. 18:18 How consistent meetings build trust and develop leaders. 19:24 Three requirements for reducing finger-pointing. 20:21 Function accountability chart and scorecard resources. Guest Bio/Guest Resources: With over 20 years of experience in the administrative side of dentistry, Charlene has become a trusted coach and partner for dental practices looking to reach their full potential. Throughout her career, she has had the privilege of helping many dentists turn their visions into reality, creating streamlined systems and protocols that empower both the practice and its team. There is nothing more rewarding than seeing the success of a practice as it grows and thrives through thoughtful planning and execution. Outside of work, Charlene enjoys quality time with her husband and their two rescue pets - Ruby, a sweet cat and Harley, a loyal dog. She also cherishes visits to sunny Florida where she spends time with her sister and niece, making the most of family moments whenever possible. With a passion for helping others achieve their goals, Charlene is dedicated to providing exceptional guidance and support to dental practices, ensuring their success for years to come. More Helpful Links for a Better Practice & a Better Life: The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.comgina@actdental.comFree resources: https://www.actdental.com/free-resources/

  6. Jul 8

    1070: How One Dentist Reclaimed Control by Ditching Insurance and Prioritizing Quality - Dr. Troy Schmedding

    Moving away from insurance can create fear for dentists who worry patients will leave, the team will resist, or production will suffer. In this episode, Kirk Behrendt brings back Dr. Troy Schmedding, a private practice dentist in Walnut Creek, California, to explain how he transitioned out of insurance participation, rebuilt his practice around quality and communication, and created more control over how he practices. You will learn why team alignment matters, how to communicate insurance changes with patients, and why quality and customer service are essential for an out-of-network model. To learn how one dentist reclaimed control by ditching insurance and prioritizing quality, listen to Episode 1070 of The Best Practices Show! Main Takeaways: Dentists often struggle to leave insurance because of fear and self-limiting beliefs about whether their patients will stay.A practice can become less busy but more productive when it is well-managed and focused on quality care.Going out-of-network requires strong communication with the team and with patients.Patients respond better when the conversation focuses on quality of care rather than complaints about insurance companies.Billing insurance on behalf of patients remains an important customer service step after leaving insurance networks.Patient referrals can become stronger when existing patients value quality, service, and the practice model.A successful out-of-network practice depends on having a team that supports the doctor’s vision and communicates well with patients. Snippets: 00:00 Introduction to Dr. Troy Schmedding and the topic of moving away from insurance. 01:09 Kirk introduces Dr. Schmedding and the Best Practices Show. 04:15 Dr. Schmedding explains how insurance reimbursement cuts influenced his decision-making. 06:51 Fear and self-limiting beliefs keep dentists from changing their insurance model. 10:49 Team alignment is necessary before making major insurance changes. 13:54 Referrals shift when patients understand and value the practice model. 15:06 Dr. Schmedding shares his perspective on dentists’ frustration with Delta Dental. 17:54 Kirk and Dr. Schmedding discuss the future of out-of-network private practice. 21:28 Dr. Schmedding explains what dentists often misunderstand about his practice model. 23:00 Dr. Schmedding discusses his upcoming Smile Source Exchange presentation. 24:54 Final thoughts & Closing Guest Bio/Guest Resources: Dr. Troy Schmedding is a honors graduate of the Arthur A. Dugoni School of Dentistry in San Francisco, California. He maintains a private practice in Walnut Creek, Ca. where he focuses on aesthetic and functional dentistry. An Accredited member of the American Academy of Cosmetic Dentistry, he lectures both nationally and internationally on aesthetics and restorative materials. He has also written and published numerous articles on restorative materials and protocols in numerous dental magazines. Dr Schmedding also serves as a Key Opinion Leader for numerous manufacturers helping develop and bring new products to market. Resources mentioned in this episode: Dr. Troy Schmedding on Instagram: https://www.instagram.com/troyschmeddingdds/Smile Source Exchange: https://smilesource.com/exchange More Helpful Links for a Better Practice & a Better Life: The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com

  7. Jul 6

    1069: Metric Mondays: Why Does Sharing Numbers with the Team Feel So Hard? - Miranda Beeson

    Sharing numbers with the team can feel difficult for dentists who worry that data will seem cold, corporate, or disconnected from patient care. In this episode, Kirk Behrendt brings back Miranda Beeson, dental hygienist and coach, to explain why sharing metrics feels so hard and how to make those conversations productive, consistent, and patient-centered. You will learn how to connect KPIs to patient outcomes, reduce defensiveness around data, and help your team understand how their roles affect the health of the practice and the patients you serve. To learn how to make metrics a healthier part of your leadership, listen to Episode 1069 of The Best Practices Show! Main Takeaways Dentists often struggle more with managing and leading people than with the clinical side of dentistry.Data conversations become difficult when the team only hears about numbers during problems or emergencies.Metrics feel cold when leaders discuss production and collections without connecting them to patient care.Reappointment percentage reflects whether patients are staying on track with preventive care.Treatment acceptance shows whether patients understand the value of recommended care and are moving forward with treatment they want or need.Perio visit percentage helps teams see whether they are proactively addressing periodontal disease.Leaders can make data easier to discuss by explaining what each metric measures, what systems affect it, and how improvement benefits the patient experience. Snippets: 00:00 Intro 01:13 Meet Miranda Beeson 02:27 Miranda explains why many practice owners hesitate to share data. 05:27 What happens when practices do not review numbers with the team. 06:52 Why KPI reporting can feel like it is only about making more money. 10:22 What it looks like when leaders introduce KPIs well. 11:10 KPI Examples That Matter 14:34 Kirk discusses the compounding effect of stronger perio visit percentages. 15:56 Miranda explains why leaders must set the tone around data. 16:14 Miranda introduces resources for connecting metrics to patient experience. 19:06 Kirk closes by encouraging leaders to share numbers in a way that helps the team and patients. Guest Bio/Guest Resources: Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches. Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach. Resources mentioned in this episode: To The Top Study Club: https://www.actdental.com/ttt/ACT Dental resources: https://www.actdental.com/free-resources/For more information about the community, contact gina@actdental.comKPI Mastery: https://www.actdental.com/127 More Helpful Links for a Better Practice & a Better Life: The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com

  8. Jul 3

    1068: The Key to More Joy at Work – Part 2 Burnout, Leadership, and Patient Care Through the Lens of Working Genius - Heather Crockett

    Burnout is not always caused by the amount of work someone is doing. It can also result from spending too much time performing work that creates frustration and drains energy. In this episode, Kirk Behrendt speaks with Heather Crockett, ACT Dental coach, about applying the Working Genius model to burnout, leadership, team responsibilities, and patient care. You will learn how to recognize frustration-based burnout, delegate work according to energy and natural strengths, and use all six working geniuses to improve the patient experience. To create a healthier team and find more joy at work, listen to Episode 1068 of The Best Practices Show! Main Takeaways: Burnout can result from the type of work someone performs, not only the amount of work assigned.High performers may burn out faster because they try to complete all six types of work at a consistently high level.Promotions can place capable team members into roles that rely heavily on their areas of frustration.Leaders should consider a team member’s energy and working geniuses instead of delegating solely according to available capacity.Each of the six working geniuses contributes differently to treatment planning, communication, follow-through, and patient trust.Team members become more effective in their geniuses when they receive regular opportunities to use and develop them.A fulfilled and energized dental team communicates more effectively and creates a stronger patient experience. Snippets: 00:00 Applying Working Genius to burnout, leadership, and patient care. 02:43 A review of the six working geniuses. 03:43 How working frustrations drain energy. 05:18 Why the type of work can cause burnout. 06:35 How promotions can move high performers into frustrating work. 08:26 What burnout looks like on dental teams. 09:40 Why high performers may burn out faster. 11:22 Leadership mistakes related to Working Genius. 13:31 Delegating according to energy instead of capacity. 16:12 How each working genius supports patient care. 18:27 Why fulfilled teams create better patient experiences. 20:20 Final lessons about burnout, team roles, and contribution. 21:42 Taking the assessment and starting a team conversation. 22:48 Working Genius education at the Exchange. Guest Bio/Guest Resources: Heather Crockett is a Lead Practice Coach who finds joy in not only improving practices but improving the lives of those she coaches as well. With over 20 years of combined experience in assisting, office management, and clinical dental hygiene, her awareness supports many aspects of the practice setting. Heather received her dental hygiene degree from the Utah College of Dental Hygiene in 2008. Networking in the dental community comes easy to her, and she loves to connect with like-minded colleagues on social media. Heather enjoys both attending and presenting continuing education to expand her knowledge and learn from her friends and colleagues. She enjoys hanging out with her husband, three sons, and their dog, Moki, scrolling through social media, watching football, and traveling. Resources mentioned on the episode: Working Genius Assessment: https://www.workinggenius.com/ The 6 Types of Working Genius by Patrick Lencioni: https://www.amazon.com/Types-Working-Genius-Understand-Frustrations/dp/1637743297 Smile Source Exchange: https://smilesource.com/exchange More Helpful Links for a Better Practice & a Better Life: The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com

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About

Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide. At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of knowledge. Each episode features interviews with renowned dental professionals and industry leaders who have made significant strides in their practices. They share their experiences, insights, and the challenges they've overcome, offering a unique perspective that you won't find anywhere else. Why should you listen to The Best Practices Show? Whether you're a seasoned dentist, a new practice owner, or somewhere in between, this podcast is tailored to inspire and educate. Our goal is not just to provide you with information but to transform the way you think about and run your dental practice. We delve into topics ranging from advanced clinical techniques and practice management to leadership skills and personal growth. Kirk Behrendt, a respected figure in the dental community, brings his vast experience and infectious enthusiasm to each episode, making complex topics both understandable and engaging. As the CEO of ACT Dental, Kirk has helped countless dental practices thrive by focusing on holistic development - professionally, personally, and within their community. Our commitment to authenticity and practical advice sets The Best Practices Show apart. We don't just talk about theories; we dive into real-life applications you can implement immediately in your practice. Our community-centric approach means we're always listening to our audience and constantly evolving our content to meet your needs. In addition to the invaluable insights from our guests, we also provide access to exclusive resources available through ACT Dental. These resources complement the podcast topics and give you a more comprehensive understanding and practical tools to apply in your practice. By subscribing to The Best Practices Show, you're not just gaining access to a podcast; you're joining a community of like-minded professionals committed to excellence in dentistry. So, are you ready to transform your practice and be the best version of yourself? Join us on this journey, and let's grow together. Hit subscribe and never miss an episode of The Best Practices Show – where we uncover the secrets to the success of the world's best dental practices, one episode at a time. Subscribe to The Best Practices Show on Apple Podcasts Join our community and start your journey towards a more innovative, more successful dental practice today!

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