Imagine a homeowner calling your garage door company, scheduling an appointment, and having someone else show up pretending to work for you. They perform questionable repairs, charge thousands of dollars, and leave your business to deal with the consequences. It's happening to garage door companies across the country, and in this special episode of Torsion Talk, Ryan Lucia brings together several garage door business owners to share their experiences with impersonation, deceptive advertising, and alleged garage door repair scams. Ryan is joined by Jen from Hamburg Overhead Door in New York, Ray and Brad from Horizon Garage Door Service in Minnesota, and Chris from Prime Garage Door in Minnesota. Together, they discuss how scammers allegedly use misleading websites, similar business names, questionable Google Business Profiles, and other tactics to intercept customers who believe they're contacting established local companies. Jen shares how Hamburg Overhead Door received complaints from customers who thought they had hired her company, only to discover someone else had performed the work. She explains how her team conducted two undercover investigations and worked with local media to bring attention to the issue. Ray and Brad describe receiving complaints from homeowners across multiple states about work their company never performed, including incidents where they encountered individuals allegedly impersonating their business. Chris shares troubling experiences involving elderly homeowners who were reportedly pressured into paying thousands of dollars for garage door repairs, along with the challenges of getting help from law enforcement. Ryan also discusses an incident involving Aaron Overhead Doors in which a homeowner booked an appointment with his company, but an unknown technician arrived first. The group explores concerns about how scammers may obtain customer information, while acknowledging that the exact methods remain uncertain. Beyond the financial damage, these situations raise serious concerns about homeowner safety, business reputations, and the security of garage doors that provide access to people's homes. The conversation also focuses on what homeowners and legitimate garage door companies can do to protect themselves. From verifying websites and phone numbers to checking technician identification, branded vehicles, and appointment confirmations, the group shares practical ways to recognize warning signs. For garage door business owners, the discussion highlights the importance of monitoring online listings, communicating with customers, documenting suspicious activity, and working with other local dealers to raise awareness. Ryan and his guests also discuss the role of Google, law enforcement, state attorneys general, and the International Door Association in addressing this widespread industry problem. Whether you're a garage door company owner, technician, or homeowner, this episode is an important reminder that choosing a reputable service provider involves more than clicking the first search result. Help us spread awareness. Share this episode with other garage door professionals, homeowners, friends, and family members. Subscribe to Torsion Talk for more garage door industry news, business growth strategies, marketing insights, and conversations that matter to garage door professionals. Upcoming Sales Training: Join Ryan Lucia in Atlanta on December 3–4 for hands-on garage door sales training focused on delivering a better customer experience, overcoming objections, and closing more deals. Register at https://garagedoor.com/sales-training. Find Ryan at: https://garagedooru.com https://aaronoverheaddoors.com https://markinuity.com/ Check out our sponsors! Sommer USA - http://sommer-usa.com Surewinder - https://surewinder.com Stealth Hardware - https://quietmydoor.com/
