The Raving Patients Podcast

Dr. Len Tau
  • 4.8 (20)
  • MARKETING
  • UPDATED WEEKLY

The Raving Patients Podcast, where reputation matters! Get ready to learn not only how to revitalize your dental practice's online reputation, but also increase your visibility and credibility on Google and how to use the power of your happy patients to market your practice online with The Reviews Doctor himself, Dr. Leonard Tau! For more information visit: https://www.drlentau.com/

  1. 16H AGO

    Compliance Isn't Sexy, But It Sure Beats Noncompliance

    Compliance might not be the most exciting part of running a practice, but it can protect your patients, your team, and your business. In this episode, Will Gilmore breaks down the real-world basics of OSHA, HIPAA, and infection control, plus how to stay calm and ready if an investigator ever walks in. Dr. Len Tau sits down with Will Gilmore of Elevate Compliance to talk about what dental practices actually need to stay compliant with OSHA, HIPAA, and infection control regulations. Will explains the "three pillars" of compliance (training, policies, and implementation), why compliance should be part of daily culture, and what typically triggers investigations. They also dive into HIPAA and online reviews, including how to respond without crossing the line, why most offices won't ever get in trouble if they keep responses neutral, and the bigger risks around cybersecurity and patient data. Will closes with a reminder: don't panic, compliance issues can be handled, and agencies are often willing to work with you. What You'll Learn The 3 pillars of practice compliance: training, policies, and implementation The most common things that trigger OSHA vs HIPAA issues How to build a "ready-anytime" compliance culture in your office Safe, neutral best practices for responding to online reviews Why email is still the biggest risk for data breaches and ransomware How emotional control (EQ) can help during inspections and investigations Will's practical mindset: don't panic—most issues are solvable and negotiable   — Connect with Will Website: https://www.elevatecompliance.net/ Email: will@elevatecompliance.net Offer mentioned in episode: Use code RAVING for 15% off the first 3 months (Elevate Compliance platform)   — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

    39 min

  2. MAR 6

    Rebuilding the Bridge Between Diagnosis and Decision

    Patients are saying "I'll think about it" more than ever — not because they don't want care, but because they can't see how to afford it. In this episode, Dr. Len Tau and Nancy Coy break down how dental practices can rebuild trust, improve the money conversation, and create a clear path from diagnosis to a confident "yes." Dr. Len Tau sits down with Nancy Coy of FinanceRx to talk about what really causes case acceptance breakdowns. They discuss why affordability is the #1 barrier for patients, how practices should structure lending options beyond just one provider, and why the money conversation must start earlier in the patient journey — even before the patient walks in. Nancy also shares compliance risks practices often overlook, and Dr. Len explains how offering the right financing at the right time can turn patients into lifelong raving fans.   What You'll Learn Why affordability is the biggest reason patients delay treatment How to respond when teams resist financing because of "fees" The difference between revolving credit vs installment loans When and how the money conversation should happen in the patient journey Why having multiple lenders (by credit tier and case size) matters The compliance pitfalls that can hurt your reputation and revenue How trust and transparency can dramatically increase case acceptance   Key Takeaways 00:44 Welcome and Sponsors 03:20 Nancy's Career Journey 05:40 Affordability Blocks Treatment 10:56 Diagnosis to Decision Gap 13:20 Building Patient Trust 18:10 Presenting Without Selling 22:10 Credit and Compliance 23:47 Smarter Lending Strategy 29:56 Avoiding Regulatory Risk 34:51 Inside FinanceRx 36:24 Lightning Round 39:20 Final Takeaways   — Connect with Nancy 📩 Email: ncoy@finrxstudio.com 🌐 Website: https://www.finrxstudio.com/   — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

    41 min

  3. FEB 27

    Mastering Your Dental Practice: The Power of Managing by Numbers

    Are you paper rich but cash poor? If your practice looks successful on reports but doesn't feel successful in your bank account, this episode is for you. In this episode of the Raving Patients Podcast, Dr. Len Tau welcomes Tala Batarseh, visionary behind Dentala Coaching and Consulting. Tala shares practical strategies for managing dental practices by data rather than emotion, helping dentists gain clarity, profitability, and predictability. They dive deep into the five essential KPIs every practice must monitor, why many practices are "paper rich but cash poor," how to improve case acceptance ethically, the importance of reducing downtime, and why onboarding and team retention are just as critical as patient retention. If you want stronger cash flow, better team performance, and systems that run on autopilot, this episode delivers actionable insight you can implement immediately. What You'll Learn The 5 essential KPIs every dental practice must track Why production means nothing without collections What a healthy collection percentage should look like How to measure case acceptance properly The danger of ignoring downtime in your schedule Easy "low-hanging fruit" strategies to increase revenue Why onboarding failures cause team turnover How to shift from transactional dentistry to relationship-based care — Key Takeaways 00:45 Welcome & Episode Introduction 03:20 How Tala Helps Dental Practices Grow 06:07 Paper Rich, Cash Poor Explained 07:55 The 5 Essential KPIs Every Dentist Must Know 15:07 What Healthy Production & Collection Numbers Look Like 22:17 Case Acceptance Benchmarks & Strategy 25:39 Low-Hanging Fruit in Your Practice 27:50  Building a Strong Onboarding System 32:01 Advice for Office Managers 33:09 Lightning Round Q&A 38:30 How to Connect with Tala — Connect with Tala 📱 Text: 647-407-1336 📧 Email: tala@dentalaconsulting.ca 🌐 Website: https://dentalaconsulting.ca   Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

    40 min

  4. FEB 20

    Blind Trust to Consistent Oversight

    Trust is essential in every dental practice. But blind trust? That's where financial leaks begin. In this episode, Dr. Len Tau sits down with certified fraud examiner Julie Rentz to uncover how embezzlement happens in dental offices, the red flags most doctors miss, and the simple systems that can prevent thousands in lost revenue. Embezzlement in dentistry is more common than most practice owners realize, and it rarely starts with obvious theft. It starts with blind trust, lack of oversight, and small process gaps that quietly grow over time. Julie Rentz, a Certified Fraud Examiner and forensic specialist, shares what she has seen inside dental practices and explains why small teams, divided attention, and undefined systems create vulnerability. She breaks down how adjustments become the "black hole" of dental accounting, how repeated "mistakes" can signal intentional fraud, and why refunds and credits are often overlooked risk areas. This episode shifts the focus from reacting to fraud to proactively preventing it. If you want stronger financial controls, cleaner systems, and more confidence in your numbers, this conversation is a must-listen.   What You'll Learn Why blind trust is the number one tool an embezzler uses Behavioral and operational red flags dentists often miss Where revenue cycle risks most commonly occur Why adjustments are the "black hole" of dental accounting How to tell the difference between a mistake and fraud Why reconciling PMS deposits to bank statements matters How refunds and credits can expose your practice Best practices for handling cash securely Why consistent oversight protects your revenue   Key Takeaways 00:56 Introduction and episode overview 03:05 Why dentistry is a target for embezzlement 07:48 Behavioral red flags and blind trust 09:38 Revenue cycle risk areas 13:47 The black hole of adjustments 15:00 Auditing and defining adjustments 17:04 How often to audit reports 18:38 When a mistake becomes fraud 20:54 Proactive fraud prevention strategies 22:00 Refunds and credits as hidden risks 25:10 Cash handling best practices 27:51 The power of consistent oversight 30:54 Lightning round Q&A 35:29 How to connect with Julie   Connect with Julie Email: julie@verifindforensicsolutions.com Phone: 983-208-4613 Website: VerifindForensicSolutions.com 🎁 Special Offer for Raving Patients listeners: Julie is offering a three-month financial systems evaluation at a discounted rate of $750.   Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.   This podcast is sponsored by Dental Intelligence. Learn more here.   This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.   Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

    37 min

  5. FEB 13

    The Science Behind the Smile

    Bleeding gums are not normal — and ignoring them could be costing your patients far more than their teeth. In this episode of The Raving Patients Podcast, Dr. Len Tau takes a rare clinical deep dive with dental hygienist, educator, and founder of Microbelink DX, Jennifer Seider. Together, they unpack the science behind bacterial testing, why periodontal disease should be treated as an infection (not just "pocketing"), and how objective diagnostics can dramatically increase case acceptance, improve systemic health outcomes, and elevate practice revenue. If you've ever struggled with converting bloody "prophys" into true periodontal therapy, this conversation will shift how you think about diagnosis, communication, and patient education. What You'll Learn   Why bleeding gums should always be treated as an infection The connection between periodontal disease and systemic health (including cardiac conditions) How bacterial testing simplifies periodontal conversations Why paper-point sampling makes testing easy and efficient How to improve case acceptance for scaling and root planing How periodontal diagnostics can increase restorative production The biggest objections practices have about bacterial testing — and how to overcome them Why customer service still wins in dentistry — Key Takeaways 00:40 The Science Behind the Smile 01:10 Sponsors and Supercharge Your Dental Practice Event 02:00 Meet Jennifer Seider and Microbelink DX 05:31 Dr. Len's Cardiac Patient Story 07:55 How Microbelink DX Differs from Other Testing Companies 11:50 Cost, Insurance Coverage, and Revenue Impact 14:17 How Long Does Testing Take in Hygiene? 16:05 Which Patients Should You Test First? 19:30 Verbal Skills for Presenting Bacterial Testing 22:05 Using Microscopes for Patient Education 24:20 Why Isn't Bacterial Testing Mainstream? 27:20 Sampling Technique and Deep Pockets 29:55 Increasing Case Acceptance and Production 31:10 How to Deliver Test Results 32:22 Lightning Round Q&A — Connect with Jennifer Website: https://microbelinkdx.com/ Jennifer offers free team calibration and training, plus direct customer support. Practices can schedule a Zoom, use website chat, or text her directly through contact details listed on the site.   — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

    38 min

  6. FEB 6

    AI and Dentistry :How Practices Will Get Found Over the Next Decade

    AI is changing how patients find dentists—but it's not replacing your front desk tomorrow. In this episode, Dr. Len Tau sits down with Evan Maass (Founder/CEO of DentistOffices.com) to break down what's real vs. hype in AI, where dental marketing is still failing practices (hello, "mystery SEO reports"), and how visibility is shifting from traditional Google search toward AI-driven recommendations. Evan also shares where reviews, directories, and user-generated content (like Reddit) fit into the next decade of "getting found." What You'll Learn The biggest problems dentists face with SEO and ad spend (and how to spot "scam SEO") Where AI is useful today (keyword intent, targeting, automation) vs. where it's not ready (phone answering agents replacing humans) How AI search and traditional Google search overlap—and what "AI visibility" really means Why reviews + user-generated content will matter even more in the future What to ask a marketing agency before signing a contract (ownership, references, specialization) How directories (DentistOffices, Yelp, Healthgrades, etc.) can influence being recommended by AI tools — Key Takeaways 00:38 Welcome + Sponsors + Episode intro 01:46 Meet Evan Maass + background 02:50 What DentistOffices.com is and how it works 05:55 How DentistOffices compares to ZocDoc 06:55 State of dental marketing: SEO frustration + ad waste 08:50 AI in dental marketing right now: what's useful vs. hype 11:05 Why AI phone agents aren't "prime time" yet 13:27 The review risk: AI agent frustration + negative reviews 14:34 A safer setup: auto-attendant for new vs. existing patients 15:10 Testing AI agents (the "rhinoplasty" question) 16:02 AI security + "jailbreak" concerns 17:30 In 5 years: what roles AI may replace in practices 20:00 Will Google disappear? AI search vs. Google evolution 23:39 Reviews and trust signals: why they matter more over time 24:35 Why Reddit influences AI recommendations 25:15 How dental offices can use Reddit carefully 31:00 Questions to ask marketing agencies before hiring 35:00 Specialist vs. "do-it-all" marketing + budget realities 38:50 Lightning round success, habits, mindset, favorites 43:25 How to reach Evan + add your practice to platform 45:20 Wrap-up + "Your reputation matters"   — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

    46 min

  7. JAN 30

    The Top Tax Mistakes Dentists Make That Are Costing Them Millions

    Most dentists assume that paying massive tax bills is just part of success — but that belief could be costing you millions. In this episode, Dr. Len Tau sits down with tax strategist Rachel Michaelov, Founder and CEO of Practice Wealth Partners, to uncover the most common (and costly) tax mistakes dentists make — and how proactive planning can legally reduce tax liability, sometimes all the way to zero. If you've ever written a painful check to the IRS and wondered if there's a better way, this episode is a must-listen.   What You'll Learn Why most dental CPAs are reactive — not strategic The dangers of disconnected bookkeeping, payroll, and tax prep How improper entity structure and payroll decisions raise audit risk Why buying equipment last-minute isn't real tax strategy How quarterly tax planning can dramatically reduce liability Common myths around audits, R&D credits, and tax strategies What dentists should demand from their accounting professionals   Key Takeaways 01:55 Top Tax Mistakes Dentists Are Making 03:00 Why Dentists Overpay Even With a CPA 03:40 The Cost of Disconnected Financial Teams 04:40 Enrolled Agent vs CPA: What's the Difference? 12:10 Why Retirement Plans Alone Aren't Enough 14:40 Buying Equipment vs Strategic Tax Planning 15:58 Choosing the Right Business Entity 20:05 Cost Segregation, R&D, and Advanced Strategies 24:40 How to Challenge Your CPA (Without Fear) 28:35 Do Tax Strategies Increase Audit Risk? 32:34 The Biggest Tax Myths Dentists Believe 34:00 Lightning Round with Rachel Michaelov   — Connect with Rachel 📞 Phone: 646-284-4705 📧 Email: rachel@empiretaxadvisors.com Be sure to let Rachel know you heard her on the Raving Patients Podcast.   — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

    41 min

  8. JAN 23

    Scaling Smart: From Startup to Sustainable Growth

    What if attracting better patients, reducing no-shows, and cutting insurance headaches could all happen before someone ever walks into your practice? In this episode, Dr. Len Tau sits down with Tobi Bosede, Founder and CEO of Dental Find, to explore how smart marketplaces, prepaid care, and membership-style models are reshaping dental growth. Tobi shares her journey from building AI systems for Fortune 500 companies to solving one of dentistry's biggest pain points: patient acquisition without no-shows, awkward financial conversations, or insurance dependency. This conversation dives into scaling intentionally, avoiding burnout, and building businesses that actually last.   What You'll Learn How prepaid dental marketplaces reduce no-shows and increase case acceptance Why fee-for-service growth matters more than ever The key differences between Dental Find and traditional marketplaces How dentists can improve patient retention without relying on insurance Practical lessons on scaling a startup without burning out Why relationships matter more than products in dental growth   Key Takeaways 01:45 Scaling Smart: From Startup to Sustainable Growth 03:00 What Dental Find Is and How It Works 03:55 Dental Find vs Traditional Marketplaces 07:35 Why Dentistry Needed a New Model 10:10 Current Markets and Expansion Plans 13:06 Reducing No-Shows and Increasing Retention 14:50 Getting Paid Faster Without Insurance 16:27 From Idea to Market: Building a Startup 19:20 Team Building, DSOs, and Strategic Partnerships 24:02 Burnout, Balance, and Sustaining Momentum 31:42 Lightning Round with Tobi Bosede   — Connect with Tobi Founder & CEO, Dental Find Website: https://www.dentalfynd.com Email: tobi@dentalfynd.com   — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

    40 min
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About

The Raving Patients Podcast, where reputation matters! Get ready to learn not only how to revitalize your dental practice's online reputation, but also increase your visibility and credibility on Google and how to use the power of your happy patients to market your practice online with The Reviews Doctor himself, Dr. Leonard Tau! For more information visit: https://www.drlentau.com/

Information

  • Creator
    Dr. Len Tau
  • Years Active
    2020 - 2026
  • Episodes
    423
  • Rating
    Clean
  • Copyright
    © 2023 The Raving Patients Podcast, Dr. Leonard Tau | All Rights Reserved
  • Show Website
    The Raving Patients Podcast

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