The Raving Patients Podcast

Dr. Len Tau
  • 4.8 (22)
  • Marketing
  • Updated Weekly

The Raving Patients Podcast, where reputation matters! Get ready to learn not only how to revitalize your dental practice's online reputation, but also increase your visibility and credibility on Google and how to use the power of your happy patients to market your practice online with The Reviews Doctor himself, Dr. Leonard Tau! For more information visit: https://www.drlentau.com/

  1. 5d ago

    From Practice Owner to Enterprise Builder: How Dentists Build Profit, Freedom, and Long-Term Value

    What if the biggest thing holding your practice back isn't marketing or clinical skill, but the way you're thinking about growth? In this episode, Dr. Len Tau sits down with Eric Morin, founder of Tower Leadership, to explore what it really takes to transform a successful dental practice into a scalable business that creates freedom, profitability, and long-term wealth. If you've ever felt trapped in the dental chair or wondered how to build a practice that thrives without depending entirely on you, this conversation is packed with actionable insights. Throughout the conversation, Eric explains why many dentists struggle to scale, how identifying business constraints can unlock growth, and why focusing on profitability, leadership, and operational excellence matters more than chasing top-line revenue. Dr. Len and Eric also discuss the key performance metrics every practice owner should know, common mistakes that limit growth, and practical strategies for building a business that delivers both financial success and personal freedom. What You'll Learn Why thinking like an enterprise builder changes everything. The biggest mindset shifts dentists need to scale successfully. How to identify the true bottlenecks limiting practice growth. The key business metrics every practice owner should monitor. Why leadership development is essential for long-term success. How profitability differs from revenue and why it matters more. Practical strategies for creating a practice that runs without depending on the owner.   — Key Takeaways 01:40 From Practice Owner to Enterprise Builder: Building Wealth Beyond the Chair 02:44 Who Tower Leadership Helps 07:10 The Mindset Shift from Practice Owner to Enterprise Builder 11:55 Recognizing Operational Bottlenecks 15:27 Why Data Drives Better Business Decisions 16:52 The Essential Numbers Every Practice Should Track 20:00 Identifying and Solving Business Constraints 24:41 Managing Capacity and Making Smarter Growth Decisions 26:36 Becoming the Leader Your Practice Needs 29:45 Why Revenue Doesn't Equal Wealth 32:32 A Simple Exercise to Find Your Biggest Growth Constraint 32:22 Inside the Tower Impact Summit 36:49 How to Connect with Eric Morin   — Connect With Eric Website: https://towerleadership.com Podcast: Dental Wealth Podcast   — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

  2. Aug 7

    Beyond the PMS: What Dentists Need to Know About Data, Benchmarks, and Profit

    Your practice management software holds plenty of data, but is it giving you the insights you actually need to grow? In this episode, Dr. Len Tau sits down with Vin Cardillo, founder of Pronto Dental, to discuss why tracking the right metrics matters more than simply collecting data. From profitability and benchmarking to missed phone calls and perio performance, Vin shares how dentists can make smarter decisions, improve accountability, and build more profitable practices by understanding the numbers behind their business. Vin shares how aggregating data from multiple systems including practice management, accounting, HR, reputation management, and phone systems creates a clearer picture of practice performance. He explains how benchmarking helps identify opportunities for improvement and why focusing on a handful of high-impact metrics can dramatically increase profitability. The conversation also explores common areas where practices lose revenue, including missed phone calls, low periodontal treatment rates, accounts receivable, and underutilized production capacity. Vin discusses the importance of accountability, consistent SOPs, reviewing monthly financials, and using data to build confidence as a business owner. Whether you're a solo practitioner or growing multiple locations, this episode offers practical insights to help you run a healthier, more profitable dental practice. What You'll Learn Why your practice management software alone isn't enough. The value of combining data from multiple systems into one dashboard. The benchmarks every dental practice should monitor. How missed phone calls and poor scheduling impact revenue. Why periodontal treatment rates are one of the biggest missed opportunities. The financial metrics every dentist should understand. How data creates accountability throughout your team. Why confidence in your numbers leads to better business decisions. — Key Takeaways 01:00 Introduction and guest welcome 04:00 What Pronto Dental is and how it works 07:22 Why every practice needs a performance dashboard 12:30 The limitations of relying only on your practice management system  14:40 Understanding your P&L and key financial metrics 16:53 Benchmarks every dental practice should monitor 21:01 The most overlooked metrics in dentistry 23:20 What private practices can learn from DSOs 24:04 Low-hanging opportunities to increase profitability 26:05 Avoiding data overload and taking action 28:01 The biggest benefit of using performance data 29:18 Building accountability through measurable metrics 31:51 Lightning Round 36:35  How to connect with Vin Cardillo and closing remarks — Connect With Vin Email: vin@prontodental.com Learn how Pronto Dental helps practices aggregate data, benchmark performance, improve accountability, and uncover growth opportunities across every area of the business. Vin also offers 20% off the onboarding fee for listeners of the Raving Patients Podcast when you mention the show.   — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

  3. Jul 31

    Stop Blaming the Leads: How Dental Practices Can Convert More Big Cases

    What if the problem isn't your marketing, but what happens after the lead comes in? Too many dental practices spend thousands on ads only to watch potential patients disappear because of slow follow-up, poor communication, and broken systems.  Dr. Len Tau welcomes Tim Hines, President of Briteline Dental, to discuss one of the biggest challenges facing dental practices today: converting high-value treatment leads into scheduled patients. Tim shares how his team helps practices improve lead response times, nurture prospective patients, and build trust through human-first communication. Throughout the conversation, they explore why many practices mistakenly blame their marketing agencies when the real issue lies in lead management and follow-up systems. Tim explains the importance of speed-to-lead, multiple touchpoints, and conversational selling, especially for patients considering treatments like implants, full-arch restorations, and cosmetic dentistry. They also discuss the role of AI in dentistry, the impact of financing conversations, and how practices can avoid wasting valuable chair time on unqualified leads. If you've ever wondered why your marketing isn't producing the ROI you expect, this episode offers practical strategies you can implement immediately. What You'll Learn Why most dental practices have a lead management problem, not a marketing problem. The importance of speed-to-lead and consistent follow-up. How conversational selling increases treatment acceptance. Where AI fits into patient communication and where human connection still wins. How to qualify patients without making financing the focus. Ways to improve conversion rates for implants, full-arch cases, and cosmetic dentistry. How practices can avoid wasting valuable chair time on unqualified patients. Simple changes you can make this week to improve lead conversion. — Key Takeaways 01:55 Introduction to Tim Hines and Briteline Dental 04:00 What Briteline Dental Does for Dental Practices 06:35 Why Practices Blame the Wrong Problem 11:32 The Biggest Lead Conversion Mistakes Practices Make 16:03 Understanding the ROI of Big Case Marketing 19:12 How Outsourcing Lead Management Helps Practices Grow 22:22 Why Patient Advocates Matter More Than Appointment Setters 25:35 The Power of Conversational Selling 27:15 AI vs. Human Connection in Dental Practices 29:39 Is It a Marketing Problem or a Systems Problem? 31:50 Financing Conversations and Treatment Acceptance 35:00 Avoiding Unqualified Patients on the Schedule 36:52 Simple Changes to Improve Lead Conversion Today  37:57 How to Connect with Tim Hines 39:33 Final Thoughts and Supercharge Your Dental Practice Reminder

  4. Jul 24

    Stop Blaming the Software: Fixing the Workflows That Shape Patient Experience

    Your practice management software isn't the problem. More often than not, it's the workflows behind it. In this episode, Dr. Len Tau sits down with Jill Nesbitt, founder of Optimize Dental Consulting, to discuss how dental practices can maximize their technology, improve patient experience, and eliminate operational bottlenecks without constantly chasing the next software solution. Whether you're a solo practice or managing multiple locations, Jill shares why software adoption, team training, and standardized workflows have a greater impact than the software itself. They also explore common mistakes practices make during software transitions, why patient billing often creates the biggest frustrations, and how optimizing existing systems can improve efficiency, profitability, and patient satisfaction.     What You'll Learn Why workflow matters more than the software itself The biggest patient experience issues caused by poor system adoption Signs your practice has outgrown its current software How to successfully transition to cloud-based dental software The importance of team buy-in and change management Ways to maximize the technology you're already paying for How better workflows improve collections, operations, and patient satisfaction Why standard operating procedures (SOPs) are essential for software success Common mistakes practices make during implementation How multi-location practices can standardize operations without sacrificing efficiency — Key Takeaways 01:42 Stop Blaming the Software: Fixing the Workflows That Shape Patient Experience 03:16 Meet Jill Nesbitt and Optimize Dental Consulting 06:15 Why Most Practices Only Use a Fraction of Their Software 08:29 Choosing the Right Cloud-Based Practice Management System 12:30 How Software Directly Impacts Patient Experience 16:37 When It's Time to Switch Software 22:50 Unlocking Hidden Features and Workflow Automation 25:26 Training Your Team for Long-Term Success 28:34 Managing Change and Getting Team Buy-In 31:18 The First Step to Optimizing Your Current Software  34:58 Lightning Round with Jill Nesbitt 39:02 Final Thoughts and How to Connect with Jill   — Connect With Jill Website:https://www.optimizedent.com/  LinkedIn:  https://www.linkedin.com/in/jillnesbitt   — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

  5. Jul 17

    From Burnout to Better Dentistry: Systems, Technology, and Sanity

    Burnout has become one of the biggest challenges facing dentists today, but it doesn't have to define your career. In this episode of the Raving Patients Podcast, Dr. Len Tau sits down with returning guest Dr. Eric Block to discuss the realities of burnout, the hidden stressors dentists face, and the practical systems that can transform a chaotic practice into one that supports both professional success and personal well-being. Dr. Block shares his own journey from questioning his career to rediscovering his passion for dentistry. Together, they explore leadership, standard operating procedures, going out of network, patient relationships, technology, and why creating efficient systems isn't just good for business—it's essential for your mental health. Whether you're a new dentist or an experienced practice owner, this episode is full of practical advice for building a healthier, more profitable practice. What You'll Learn Why burnout happens to so many dentists and how to recognize the warning signs. The importance of seeking help before stress becomes overwhelming. How leadership directly impacts practice culture and team performance. Why documented systems and SOPs reduce stress for both dentists and staff. The benefits and challenges of transitioning out of PPO insurance plans. How adding new technology and services can reignite your passion for dentistry. Why sleep apnea treatment is one of the biggest opportunities in modern dental practices. Practical strategies for creating a practice that supports your life instead of consuming it.   Key Takeaways 00:54 From Burnout to Better Dentistry: Systems, Technology, and Sanity 03:53 Dr. Eric Block's journey into dentistry 05:40 Experiencing burnout and finding help  10:11 Why dentists struggle after dental school 14:45 Recognizing the warning signs of burnout 16:45 Getting help through therapy, coaching, and mentorship 18:53 The reality of PPOs and going out of network 23:42 Why every practice needs documented SOPs 25:46 Becoming a stronger leader 27:45 Building a practice that supports your life 29:58 What makes a healthy, high-performing practice 32:00 Why sleep apnea treatment excites Dr. Block 34:15 Lightning Round 37:50 How to connect with Dr. Eric Block — Connect with Dr Eric Website: https://useflomo.com https://thestressfreedentist.com Email: eric@useflomo.com   — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

  6. Jul 10

    The Smarter Way to Market Your Dental Practice in 2026

    In this episode of the Raving Patients Podcast, Dr. Len Tau sits down with Barrett Cox, Director of Performance Marketing at Net32, to discuss what dental marketing actually looks like in 2026. From online reputation and Google reviews to AI, paid advertising, and patient retention, Barrett shares practical strategies that help practices grow without wasting their marketing budget. Rather than chasing every new marketing trend, Barrett explains why the strongest practices focus on building trust first. A great patient experience, consistent educational content, and a solid online presence create the foundation that makes every marketing dollar work harder. He also shares how practices can better evaluate marketing agencies, avoid misleading performance metrics, and measure success using simple business numbers instead of complicated dashboards. Whether you're investing heavily in marketing or just getting started, this conversation offers practical advice to help you attract more patients, retain the ones you already have, and build sustainable growth for your practice.       What You'll Learn Why reputation and trust are still the biggest drivers of new patient growth How to maximize a small dental marketing budget Common Google Ads mistakes that waste money The importance of patient retention before patient acquisition Simple ways to measure marketing ROI without complex dashboards How AI is changing dental marketing and SEO Why consistency matters more than posting constantly How to evaluate whether your marketing agency is actually delivering results The front desk's role in converting marketing leads into patients Marketing strategies every dental practice should prioritize in 2026 — Key Takeaways 00:55 Welcome to the Podcast & Introducing Barrett Cox 03:05 What Net32 Does for Dental Practices 05:02 What's Working in Dental Marketing in 2026 07:20 Google Ads, Brand Searches & Avoiding Wasted Spend 11:17 Marketing on a Small Budget 14:35 How to Measure Marketing Success 18:50 Building the Right Foundation Before Marketing 20:31 AI, SEO & The Future of Dental Marketing 22:23 Why Marketing Sometimes Fails 26:42 Easy Marketing Wins Every Practice Can Implement 28:20 Avoiding Marketing That Looks Good But Doesn't Perform 30:13 The Front Desk's Impact on Marketing ROI 30:52 Should Practices Use AI Receptionists? 32:38 The Biggest Marketing Mistakes Dentists Make 34:25 Final Marketing Advice & How to Connect with Barrett   — Connect with Barrett Website: https://www.net32.com/ Email: bcox@net32.com   — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.   This podcast is sponsored by Dental Intelligence. Learn more here.   This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.   Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

  7. Jul 3

    How AI is Reshaping Dental Practice Growth

    AI is changing dentistry faster than ever, but when it comes to marketing, not everything should be automated. In this episode of the Raving Patients Podcast, Dr. Len Tau sits down with Michael Myers, CEO of DelMain, to discuss how dental practices can use AI to attract more patients without losing the authenticity that builds trust. From AI-powered search engines and Google's evolving algorithms to reviews, SEO, paid ads, and website strategy, Michael shares practical insights every dentist should understand before making their next marketing decision. If you've been wondering how AI will impact patient acquisition and what your practice should prioritize today, this conversation offers a clear roadmap for staying ahead. What You'll Learn How AI is changing the way patients search for dentists Why authentic content beats AI-generated content every time The biggest AI marketing myths dentists should ignore How reviews influence both Google and AI search recommendations Why custom websites outperform generic templates The future of Google Ads, Meta Ads, and AI-powered search Practical ways to use AI without sacrificing the patient experience What makes a dental practice become the obvious choice online Key Takeaways 02:00 How AI Is Reshaping Dental Practice Growth 03:38 What DelMain Does for Dental Practices 04:45 How AI Is Changing Dental Marketing 07:05 Where AI Fits Into the Patient Experience 12:20 The Biggest AI Marketing Myths 16:48 Google Ads vs. Meta Ads 18:35 AI Search vs. Google Search 23:08 Why Reviews Matter More Than Ever 27:26 How Practices Can Stand Out Online 29:55 Human-Led, AI-Supported Marketing 32:33 Lightning Round with Michael Myers 36:59 Final Thoughts and Special Offer — Connect with Michael 🌐 Website: https://delmain.co Michael and the DelMain team help dental practices grow through customized websites, SEO, AI optimization, paid advertising, branding, and patient acquisition strategies. Mention the Raving Patients Podcast to receive a complimentary practice growth audit and a discount on a new website. — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

  8. Jun 26

    $300K Is Hiding in Your Inactive Patient List. Here's How AI Finds It.

    What if one of the biggest growth opportunities in your practice isn't finding new patients but reconnecting with the ones you already have? In this episode of the Raving Patients Podcast, Dr. Len Tau sits down with Ben Fish, Founder and CEO of EngageDent AI, to discuss how artificial intelligence is helping dental practices recover lost revenue, reduce no-shows, improve case acceptance, and strengthen patient relationships. Ben shares how AI-powered patient communication tools are transforming both inbound and outbound engagement, helping practices reconnect with inactive patients, recover unscheduled treatment, and ensure no opportunity slips through the cracks. He also explains why AI should be viewed as a tool that empowers teams rather than replaces them and offers practical advice for dentists evaluating AI solutions for their practices. If you're looking to improve patient retention, increase production, and future-proof your practice, this episode is packed with actionable insights.   What You'll Learn Where practices are losing hundreds of thousands of dollars in unscheduled treatment How AI can reactivate inactive patients and recover missed opportunities Why patient trust is the key to reducing no-shows and increasing case acceptance The difference between AI replacing staff and AI empowering staff How AI receptionists can improve patient communication and capture missed calls Common reasons patients delay treatment and how AI helps overcome objections What dentists should look for when evaluating AI vendors How AI may transform dental practices over the next five years — Key Takeaways 01:44 $300,000 Is Hiding in Your Inactive Patient List 03:12 Meet Ben Fish and EngageDent AI 06:18 Where Practices Lose Revenue From Inactive Patients 10:42 Can AI Replace Front Desk Team Members? 15:09 Using AI to Improve Treatment Follow-Up 17:47 Real Practice Success Stories and Revenue Growth 21:50 Why Every Practice Needs Someone Answering the Phone 24:06 Winning Over AI Skeptics 26:31 How AI Reduces No-Shows 28:36 The Future of AI in Dentistry 32:30 Questions Every Dentist Should Ask AI Vendors 35:30 How Practices Can Prepare for an AI-Powered Future 37:14 Special Offer for Raving Patients Listeners 38:35 Final Thoughts and Takeaways — Connect with Ben Email: ben@engagedent.com Website: EngageDent AI Special Offer for Raving Patients listeners: Mention the podcast and receive a waived implementation fee plus a pilot program opportunity.   — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

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About

The Raving Patients Podcast, where reputation matters! Get ready to learn not only how to revitalize your dental practice's online reputation, but also increase your visibility and credibility on Google and how to use the power of your happy patients to market your practice online with The Reviews Doctor himself, Dr. Leonard Tau! For more information visit: https://www.drlentau.com/

Information

  • Creator
    Dr. Len Tau
  • Years Active
    2020 - 2026
  • Episodes
    445
  • Rating
    Clean
  • Copyright
    © 2023 The Raving Patients Podcast, Dr. Leonard Tau | All Rights Reserved
  • Show Website
    The Raving Patients Podcast

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