Changing The Industry Podcast

David Roman & Lucas Underwood
  • 4.7 (79)
  • MANAGEMENT
  • UPDATED WEEKLY

This podcast is dedicated to changing the automotive industry for the better, one conversation at a time. Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.

  1. 4D AGO

    Episode 260 - Navigating Family Legacy and Change in the Automotive Business With Jackie & Darryl Beech

    Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitability Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas and David are joined by Darryl and Jackie Beech to explore the dynamics of running and transitioning a family-owned automotive business. Darryl reflects on the importance of having strong business processes and work-life balance, sharing his motivation to set Jackie up for long-term success as she steps into a larger leadership role. Jackie opens up about the challenges—and privileges—of carrying forward her father's legacy, focusing on the value of maintaining strong customer relationships while preparing for inevitable changes. 00:00 "Doubting His Radio Future" 04:40 "Family, Loss, and Betrayal" 08:19 "Mismanagement and Lack of Structure" 10:42 "Shopware's Lifesaving Support" 14:53 Forensic Analysis in Auto Failures 18:21 "Tailored Vehicle Maintenance Advice" 21:31 Transitioning Business Leadership and Operations 23:38 "Balancing Business and Social Hurdles" 28:52 "Senior Tech Rejects Management Training" 31:54 "Saving a Family Legacy" 35:02 Navigating Tough Clients Effectively 38:49 "Embracing Leadership Humility" 40:32 "Early Career Diversification Needed" 44:45 "Growth Through Decisions and Challenges" 48:08 Managing Stress and Support Systems 49:55 "Overcoming Recession and Struggle" 53:34 "Navigating Family Life and Struggles" 56:48 "Childhood Memories: The Good Side"

    1h 4m

  2. MAR 9

    Episode 259 - Building Company Culture and Beating Chargebacks in Automotive Shops With Kevaughn Williams

    Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitability Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas and David are joined by Kevaughn Williams, Operations Manager at 360 Payments. Kevaughn underscores the importance of company culture in building a motivated, accountable team, highlighting how 360’s values of transparency and peer-to-peer accountability support both employees and customers. The discussion covers practical strategies for automotive shops to protect themselves from payment chargebacks, with Kevaughn outlining red flags to watch for and offering tips to improve payment security.  00:00 "360 Culture and Leadership" 04:28 "Honesty and Accountability Matter" 08:13 "Impactful Workplace Culture Insights" 11:16 "Towing Office Experience Reflection" 14:50 Car Rental Customer Support Journey 15:54 Rental Car Upgrade Mishap 21:08 Mandatory Work Schedule Change 24:40 Building Youthful Team for Success 27:58 "Disney Trip as Life Milestone" 28:40 Prioritizing People Over Business 34:51 Preventing Text-to-Pay Fraud 38:11 Fraud Awareness and Payment Precautions 39:06 DocuSign ID and Card Verification 44:24 Chargeback Fraud at Local Shop 48:02 "High-Risk Account Threshold Explained" 50:23 Transparency and Informed Decisions 53:22 "David's CSP Concerns" 56:19 "Buttoning Debate Unresolved"

    1h 3m

  3. MAR 2

    Episode 258 - Global Supply Chains, Tariffs, and the State of Parts Quality

    Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitability Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas and David are joined by Australian shop owners Kosta Ka and Peter Leondis. The group explores the differences between the Australian and American auto repair industries, focusing on challenges with access to technical information, parts quality, and emerging certification hurdles for EVs. Kosta and Peter share insights on the importance of clear communication with clients and building strong shop cultures, while Lucas and David reflect on succession planning and the risks of lacking a solid business exit strategy. 00:00 Generational Gaps in Apprenticeships 05:39 "OnlyFans: Limited Choices Commentary" 15:31 Repair Shops Face Ebb and Flow 20:31 Aftermarket vs. Dealer Parts Pricing 23:47 "Licensing Drives Underground Competition" 31:33 Cultural Differences in Communication Styles 36:57 "Planning Beyond Fixing Cars" 40:20 Business Succession and Exit Challenges 47:01 Overcoming Founder Syndrome 50:49 "Core Values Drive Business Success" 55:13 Australian Auto Training Revolution

    1h 5m

  4. FEB 25 · BONUS

    Bonus Episode - Every Episode Failed For Mike Allen - Here's Why And How Vision KC Will Fix It

    Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitability Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas and David are joined by Mike Allen to preview the Vision KC conference and share industry stories. Mike recounts his challenges recording at the Elite Ignite conference and the ongoing technical mishaps that come with capturing live content. The hosts dive into shop pricing strategies, including how costs like diagnostics and amenities are often rolled into the final bill for customers. Plus, David gives a local's guide to the best food options in Kansas City, breaking down must-try barbecue, tacos, and team-dinner spots as Vision attendees prepare for their trip. 00:00 "Improper Merging Rant" 06:29 "Chicago Shop Success Story" 08:20 "Advisor's Hilarious Customer Story" 10:38 David's Intense Pre-Workout Effects 16:26 "Misheard Conversation in Restroom" 17:24 "Facebook: Scroll and Toilet Talk" 22:43 Kansas City Dining Overview 23:29 Alternative Dining Options Near Vision 28:33 Restaurant Struggles Amid Tight Margins 32:49 Rare 9+ Pizza Reviews 38:10 Jack Stack Barbecue Recommendation 40:46 "Bananas and Rice Identity" 46:18 "Manscaping Mishap and Spider Trap" 54:24 TPMS Law and Repair Ban 56:57 "See You at Vision"

    1h 2m

  5. FEB 23

    Episode 257 - Responding to One-Star Reviews in the Automotive Industry With Tyler Wonderlic of Steer

    Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitability Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas and David are joined by Tyler Wonderlic from Steer and AutoOps. Tyler explains the value of a CRM for shop owners, emphasizing its role in centralizing customer communication and improving retention. David shares his frustrations with customer miscommunication and online reviews, sparking a conversation about managing reputation and crafting thoughtful responses. Lucas and Tyler also discuss the importance of segmenting customer experiences to meet diverse expectations. 00:00 "Realizing Athletes Are Kids" 09:11 "Save $1,300 or Time?" 12:24 Steroid Loopholes Exploited by Chemists 20:41 "Bad Reviews, Full Parking Lots" 24:36 Learning from Criticism Strategically 26:42 "CRM Value and Subscriptions" 35:58 "Customizing CRM for Business Goals" 41:09 "Challenges with Accurate Data Analysis" 43:04 "Customer Service Expectations Rant" 51:51 "David's Family and Loss" 57:35 "Balancing Service and Spending" 59:34 "iPhone Over Safety Concerns"

    1h 6m

  6. FEB 20 · BONUS

    Bonus Episode - Breaking Down Industry Silos: Collision and Mechanical Unite at the Northeast 2026

    Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitability Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas and David are joined by Ken Miller to preview the Northeast Trade Show and discuss the growing intersection between the collision and mechanical segments of the automotive industry. Ken highlights the expanded focus on mechanical education at this year’s show, emphasizing the importance of ADAS calibrations and the need for proper training and documentation. The discussion also covers the challenges created by industry consolidation, different approaches to compensation and workflow, and the shared responsibility for safety and professionalism in both mechanical and collision repair. 00:00 "Discovering the Northeast Show" 05:13 Real-World Expertise in Training 08:42 "Lessons from Collision Experience" 10:42 Aviation Error and Accountability 16:30 "Calibration Challenges in Repair Shops" 19:30 "Collision Shop Negligence and Exploitation" 23:22 Documentation: Key to Authentic Calibration 26:26 Dangerous Counterfeit Airbags Warning 28:58 TPMS Sensors and Dealer Liability 34:01 Collision Industry Consolidation Insights 34:58 "Understanding Business Value and Protection" 41:09 ADAS Reducing Accidents and Claims 43:52 "Value of Networking at Events" 45:19 Bridging Gaps in Automotive Teams 50:45 "Collaborating to Share Industry Knowledge" 52:18 "Empowering Industry Through Education"

    59 min

  7. FEB 18 · BONUS

    Bonus Episode - Investing, Adapting, and Leading with Purpose in Auto Repair With Nelson Tavarez

    Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitability Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas and David are joined by Nelson Tavarez, owner of Austin's Auto Service. Nelson shares his inspiring journey from working in telecommunications to becoming a successful shop owner, emphasizing the importance of discipline, saving, and seizing opportunities. The conversation delves into the impact of technology like Shop-Ware on shop efficiency and customer experience, as well as strategies for building wealth and financial security for both owners and technicians. 00:00 "Growth, Discipline, and Adapting" 04:53 "Taking a Gamble on Change" 07:20 "Trading Success Leads to Ownership" 13:16 Seamlessly Adopting Shopware Technology 16:19 Targeted Growth for Specialty Auto Shop 18:30 "Shopware's Future is Revolutionary" 22:23 "Personalized Service, Small-Shop Feel" 26:45 Trust, Change, and Lost Security 29:35 Generational Wealth Over Instant Gains 34:12 Maximizing Savings for Children 35:37 "From Rent to Ownership" 40:32 "Delayed Gratification and Society" 41:59 "Rethinking the Grind Mentality" 44:26 Sell What People Want 49:53 "Resilience and Team Effort" 51:33 Employee Prioritizes Family Over Career

    58 min

  8. FEB 16

    Episode 256 - Why Most Shops Miss Out on Profits With Eric Joern of Kaizen CPAs

    Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitability Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas and David are joined by Eric Joern for a deep dive into the realities of small business financial management in the auto repair industry. Eric stresses the importance of starting with a plan and leveraging professional guidance, rather than relying on risky trial-and-error approaches. The discussion highlights why using proper shop management systems and separating business finances is critical for long-term success. 00:00 "Valuable Business Advice and Insights" 10:15 Sales Tax Responsibilities Explained 15:34 Simple Budgeting for Profit 17:02 "Essential Shop Management Systems" 21:40 Shop Parts Tracking Essentials 29:56 "Seeking Proactive Tax Guidance" 35:04 "Importance of a Knowledgeable Accountant" 38:10 "Proactive Tax Planning Conversations" 43:34 "Inventory's Tax Impact Explained" 49:10 "Smart Tax Strategies Explained" 55:24 Focus on Strengths, Delegate Tasks 01:02:42 Excited for Business Improvement

    1h 7m
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4.7
out of 5
79 Ratings

About

This podcast is dedicated to changing the automotive industry for the better, one conversation at a time. Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.

Information

  • Creator
    David Roman & Lucas Underwood
  • Years Active
    2020 - 2026
  • Episodes
    316
  • Rating
    Explicit
  • Copyright
    © 2023 Changing The Industry Podcast
  • Show Website
    Changing The Industry Podcast

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