Hospitality Daily Podcast

Josiah Mackenzie

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

  1. Curiosity Is the First Act of Hospitality - Bashar Wali

    3H AGO

    Curiosity Is the First Act of Hospitality - Bashar Wali

    In this episode, Bashar Wali, founder and CEO of Practice Hospitality and This Assembly, challenges one of the most common habits in life and work: leading with “What do you do?” He explains why that question limits connection, reinforces hierarchy, and undermines the core spirit of hospitality. Drawing from his global travels and leadership experience, Bashar makes the case for curiosity as a discipline and introduces a better starting point: “Where are you from?”  Hospitality Daily is brought to you with support from Mews, the operating system for hospitality that replaces fragmented systems with one connected way to manage reservations, payments, revenue, and guest service. Listen to my recent conversation with Mews founder Richard Valtr for a deep dive on what's happening with AI and hotel tech today. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    6 min
  2. How to Turn Wellness Into a Profit Center - Emily Johnson

    2D AGO

    How to Turn Wellness Into a Profit Center - Emily Johnson

    In this conversation, Emily Johnson, founder of Elevate Wellness Collective, returns to move the conversation from wellness theory to practical execution. Drawing on her background in luxury mystery shopping and experiential audits, she explains how a structured wellness audit helps hotels uncover hidden revenue opportunities already inside their operations. From sleep-focused room upgrades and minibar redesigns to team training and retreat partnerships, she outlines how operators can drive incremental top-line growth without major capital investment. If you are looking to offset rising costs, improve retention, and open new pockets of demand, this episode gives you a clear framework to turn wellness into a measurable profit center. More from Emily: Elevate Wellness CollectiveSubstackInstagramHospitality Daily is brought to you with support from Mews, the operating system for hospitality that replaces fragmented systems with one connected way to manage reservations, payments, revenue, and guest service. Listen to my recent conversation with Mews founder Richard Valtr for a deep dive on what's happening with AI and hotel tech today. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    29 min
  3. What Hotels Get Wrong About Wellness - Emily Johnson

    3D AGO

    What Hotels Get Wrong About Wellness - Emily Johnson

    In this conversation, Emily Johnson, founder of Elevate Wellness Collective, joins the show to unpack what hotels often misunderstand about wellness. Drawing on her background in hotel investment and development, Emily explains why wellness extends beyond the spa and how mental health and emotional well-being shape the overall stay. The discussion explores wellness as a strategic lens for design and operations, not a standalone amenity, and why hospitality leaders need to rethink how wellness fits into their business objectives.  More from Emily: Elevate Wellness CollectiveSubstackInstagramGlobal Wellness Institute postLinkedIn post: Accor x Globetrender studyLinkedIn Post: Global Wellness Summit recapArticle: How Integrating Mental Health Into the Guest Journey Drives ProfitHospitality Daily is brought to you with support from Mews, the operating system for hospitality that replaces fragmented systems with one connected way to manage reservations, payments, revenue, and guest service. Listen to my recent conversation with Mews founder Richard Valtr for a deep dive on what's happening with AI and hotel tech today. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    22 min
  4. When Hospitality Stops Feeling Like a Welcome - Bashar Wali

    5D AGO

    When Hospitality Stops Feeling Like a Welcome - Bashar Wali

    In this episode, Bashar Wali, founder and CEO of Practice Hospitality and This Assembly, shares a candid perspective shaped by staying in a different hotel every night he travels, explaining how overdesigned spaces, sensory overload, and scripted service have pushed hospitality away from its core purpose. This conversation reframes hotels as a respite from daily chaos, not an experience competing for attention.  Also see: Delighting Guests: Easier Than Ever? (Bashar Wali, Practice Hospitality)Let's Return To The Art of Hospitality - Bashar Wali, Practice Hospitality Hospitality Daily is brought to you with support from Mews, the operating system for hospitality that replaces fragmented systems with one connected way to manage reservations, payments, revenue, and guest service. Listen to my recent conversation with Mews founder Richard Valtr for a deep dive on what's happening with AI and hotel tech today. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    7 min
  5. 5D AGO

    Expert Hotel Leaders On How To Outperform In 2026 (Chris Green, David Lund, Shozib Khan)

    In this special bonus episode from Actabl, Josiah Mackenzie and Sarah McCay Tams lead a candid discussion with Shozib Khan, David Lund, and Chris Green on how hotel leaders stop flying blind and win in 2026. The panel explains why having the numbers alone is not enough and why shared data, forecast accuracy, and daily execution drive real performance across portfolios. They explore how operators align revenue, labor, CapEx, and culture, while democratizing financial insight from the boardroom to the front line. You will learn how better reporting builds confidence, sharper decisions, and sustainable profit without losing sight of people. Learn more about Actabl's business intelligence and forecasting solutions A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    42 min
  6. A Hotel Owner’s Unfiltered View of 2026 - Bashar Wali

    6D AGO

    A Hotel Owner’s Unfiltered View of 2026 - Bashar Wali

    In this episode, Bashar Wali, founder and CEO of Practice Hospitality and This Assembly, shares an unfiltered look at what is shaping his thinking as the industry enters 2026. He breaks down the reality of flat revenues, rising labor and insurance costs, policy uncertainty, and why eroding margins feel more dangerous than an outright downturn. Bashar explains how uncertainty is freezing investment, delaying renovations, and reshaping owners' thinking about growth, debt, and risk. This conversation provides hospitality executives with a grounded view of what matters most right now and where disciplined operators continue to focus to survive tough cycles. Also see: The Next Wave of Hospitality: Trends, Brands, and Innovation - Bashar Wali, Practice Hospitality Hospitality Daily is brought to you with support from Mews, the operating system for hospitality that replaces fragmented systems with one connected way to manage reservations, payments, revenue, and guest service. Listen to my recent conversation with Mews founder Richard Valtr for a deep dive on what's happening with AI and hotel tech today. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    12 min
4.9
out of 5
41 Ratings

About

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

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