Hospitality Daily Podcast

Josiah Mackenzie
  • 4.8 (43)
  • Business
  • Updated Daily

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

  1. How We Grew While the Market Shrank - Rob Smith, Stonebridge Companies

    19h ago

    How We Grew While the Market Shrank - Rob Smith, Stonebridge Companies

    In this episode, Rob Smith, the President and CEO at Stonebridge Companies, shares an operator's read on why top-line growth — not cost-cutting — is a sustainable path through today's environment of profit pressure. He explains how Stonebridge grew same-store revenue by 7.8% in 2024 while the market grew by 1.8%, why their revenue-management-first approach drives 41% direct bookings at their independent hotels, and what a deliberate culture of accountability looks like when you're a 174-hotel pure third-party manager.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    12 min
  2. How I Stopped Getting Through the Day and Learned to Think Strategically - Rob Smith, Stonebridge Companies

    1d ago

    How I Stopped Getting Through the Day and Learned to Think Strategically - Rob Smith, Stonebridge Companies

    In this episode, Rob Smith, the CEO and President of Stonebridge Companies, shares the unlikely path that took him from an accounting degree to running his own hotel by 25 and then spending 17 years as a hospitality leader in the Caribbean. You'll hear how a Caribbean hotel owner taught him to stop just getting through the day and start thinking strategically, why working alongside people from other countries changed how he leads, and why he believes everyone should work abroad at least once. This is a story about the range of careers this business can offer the people who give it a chance. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    16 min
  3. What a Founder Learns Inside a Big Hospitality Company - Tamara Lohan, Hyatt

    4d ago

    What a Founder Learns Inside a Big Hospitality Company - Tamara Lohan, Hyatt

    In this episode, our career correspondent and hertelier founder Emily Goldfischer continues her conversation with Tamara Lohan, Global Brand Leader for Luxury at Hyatt. Tamara shares what it's like to step inside a large company after co-founding and building Mr. & Mrs. Smith for more than two decades. She gets into the difference between a mentor and a sponsor, why she wishes she'd built her network earlier, and the deep work of repositioning Park Hyatt, Alila, and Miraval for the next luxury traveler. She also makes the case for more women at the top to change the structures of an industry that asks leaders to travel hard, and names the contradiction every visible leader feels between showing up and doing the work. Also see: Travelers Want Hotels With a Point of View - Tamara Lohan, Hyatt A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    29 min
  4. Why Guests Hate Scripted Service - Tamara Lohan, Hyatt

    5d ago

    Why Guests Hate Scripted Service - Tamara Lohan, Hyatt

    In this episode, our career correspondent and hertelier founder Emily Goldfischer continues her conversation with Tamara Lohan, Global Brand Leader for Luxury at Hyatt, Tamara shares why today’s guests increasingly reject scripted hospitality experiences and what great service looks like instead. The conversation explores emotional intelligence in hospitality, the importance of “reading the room,” how Hyatt is thinking about AI and personalization, and why the future of luxury service depends on becoming more human, not less. Also see: Travelers Want Hotels With a Point of View - Tamara Lohan, Hyatt A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    13 min
  5. Travelers Want Hotels With a Point of View - Tamara Lohan, Hyatt

    6d ago

    Travelers Want Hotels With a Point of View - Tamara Lohan, Hyatt

    What makes a luxury hotel memorable today? In this conversation, our career correspondent and hertelier founder Emily Goldfischer, sits down with Tamara Lohan, Global Brand Leader for Luxury at Hyatt, to discuss why travelers are increasingly drawn to hotels with a strong sense of place and identity. They also explore Hyatt’s luxury growth strategy, the role of storytelling in hospitality, and how wellness is evolving beyond fads into something more meaningful for guests. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    17 min
  6. "The Anticipation Layer" and the Future of Hospitality - Arnold Amrhein

    May 26

    "The Anticipation Layer" and the Future of Hospitality - Arnold Amrhein

    In this episode, Arnold Amrhein, VP of Investments at CREO Capital, shares the idea behind his widely discussed article "The Anticipation Layer." He explains why data is becoming an asset, what hoteliers lose every time a booking comes through an OTA, and how AI could eliminate the long-standing trade-off between scale and soul in hospitality. A thoughtful conversation on the future of hotel operations, investment, and guest experience. Listen to our previous episode: Hospitality Works Best When Owners Think Like Operators - Arnold Amrhein A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    26 min
  7. Hospitality Works Best When Owners Think Like Operators - Arnold Amrhein

    May 25

    Hospitality Works Best When Owners Think Like Operators - Arnold Amrhein

    In this episode, Arnold Amrhein, Vice President of Investments at CREO Capital, shares what his career — from guest relations at Rosewood London to institutional hotel investment across Southern Europe to private equity in Latin America — taught him about the gap between operators and owners, and why closing that gap matters for everyone in the business. If you work in hotel operations and want to understand how owners think, or if you're on the capital side and want a sharper sense of what operators are navigating, this short conversation will give you both perspectives. Read Arnold's article: "The Anticipation Layer" on LinkedIn A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    14 min
  8. The Soul Community Planet Playbook for Performance and Purpose - Pam & Ken Cruse, SCP Hotels

    May 23

    The Soul Community Planet Playbook for Performance and Purpose - Pam & Ken Cruse, SCP Hotels

    In this episode, Ken Cruse, Co-Founder and CEO at SCP Hotels, and Pam Cruse, Co-Founder and CMO at SCP Hotels, share their perspective on why values-led hotels are outperforming the broader industry on EBITDA, where guests are actually drawn now that a significant majority distrusts AI, and how vertical integration lets them move faster than chain-affiliated operators ever could. Mentioned in this episode: Our first conversation with Ken and Pam (Nov 2024)SCP Mendocino Inn and Farm and SCP Mendocino Coast LodgeEvery Stay Does Good programArthur Brooks and his latest book: The Meaning of Your LifeShaun Tomson's The CodeJoseph Pine's book: The Transformation EconomyTransformational Travel CouncilOne Tree Planted A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    48 min
See All (1.3K)

4.8
out of 5
43 Ratings

About

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

Information

  • Creator
    Josiah Mackenzie
  • Years Active
    2022 - 2026
  • Episodes
    1.3K
  • Rating
    Clean
  • Copyright
    © 2026 Hospitality Daily Podcast
  • Show Website
    Hospitality Daily Podcast

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