All Things MSP

Justin Esgar and Eric Anthony
  • 5.0 (17)
  • Business
  • Updated Weekly

Join hosts Justin Esgar and Eric Anthony as they discuss weekly the many facets of the IT services business and have some fun along the way. There will also be a steady flow of guests to provide their unique insights into the topic of the week.

  1. Risks of Keeping Legacy IT on Life Support | EP165

    2h ago

    Risks of Keeping Legacy IT on Life Support | EP165

    In this episode of the All Things MSP Podcast, hosts Justin Esgar and Eric Anthony dive into one of the most persistent operational headaches for Managed Service Providers: handling end-of-life (EOL) and legacy hardware. Every MSP has that one client holding onto ancient equipment because "it still works" or "it makes them money". From outdated operating systems running critical print processes to legacy data archives that could collapse their infrastructure, managing these aging fleets exposes businesses to massive security and operational vulnerabilities. Justin shares direct insights from his own practice, including a real-world case study of a client leveraging centuries-old software architecture to retain custom data formatting, despite the looming compliance threat. The hosts break down the financial math behind these legacy risks, exploring how a simple $3,000 revenue stream could inadvertently compromise an entire organization's network security ecosystem. They also tackle the shifting paradigms of hardware lifecycles, discussing how standard 3-to-5-year desktop policies are adapting to modern workstation constraints, and how emerging artificial intelligence workloads could quickly force local hardware refreshes. Crucially, Justin and Eric offer a clear blueprint on how to transition clients away from risky perimeters by structuring impactful quarterly reports that turn technical liabilities into actionable financial updates. Whether you are dealing with unpatched legacy firewalls or struggling to explain a patch failure to a stubborn stakeholder, this episode gives you the communication tools needed to protect your client base and your margins. A massive thank you to our incredible community sponsors who keep this show running smoothly: Blumira, Choice Cyber Solutions, Compliance Scorecard, EasyDMARC, Gozynta, Material Security, and Sync365.Learn more about our premier support partners and how they help scale your business infrastructure by visiting the All Things MSP sponsor portal at https://allthingsmsp.com/sponsors. Connect with the team and join our community channels:Host Justin Esgar LinkedIn: https://www.linkedin.com/in/justinesgar/Producer Eric Anthony LinkedIn: https://www.linkedin.com/in/esanthony/All Things MSP Website: https://allthingsmsp.comAll Things MSP Facebook Group: https://www.facebook.com/groups/allthingsmspAll Things MSP LinkedIn Page: https://www.linkedin.com/company/allthingsmsp/All Things MSP YouTube Channel: https://www.youtube.com/@AllThingsMSPThanks for Watching!All Things MSP is a community for managed IT service providers, IT service providers and independent computer repair people who want to grow their businesses and share best practices.  From their managed services pricing, business plan or even support automation, we discuss it all.  IT service business owners of all types can participate and share business ideas.  We also invite IT service vendors who support the channel to participate as well so long as they follow the group rules.Here is a short list of some of the topics we discuss:- IT Services Marketing- IT Services Sales- IT Services Pricing- IT Services Contracts & Managed Services Agreements- Managed Services Automation & Processes- Managed Services Tools- Managed IT ServicesFor more MSP related content please go to our Facebook Page: https://www.facebook.com/allthingsmsp/And join our private Facebook Group:https://www.facebook.com/groups/allthingsmsp/Karl Palachuk’s Book Managed Services in a Month:https://www.youtube.com/watch?v=HaRGAldHPM8The opinions and statements by myself or All Things MSP are my own and do not reflect the opinions or positions of Egnyte#MSP #ManagedServices #ITServices #ITServiceProvider #computerrepair #nosmallcreator

    32 min
  2. Overcoming Business Chaos: Leadership Insights From ACEs 2026 | EP164

    May 26

    Overcoming Business Chaos: Leadership Insights From ACEs 2026 | EP164

    In this episode of the All Things MSP Podcast, hosts Justin Esgar and Eric Anthony sit down with executive life coach Melanie Curtis and seasoned MSP consultant Allen Edwards right after the ACES 2026 conference. Moving past the usual tech talk, this conversation deep-dives into the real-world operational and psychological bottlenecks holding managed service providers back.The group explores how true leadership requires stepping away from the daily technical firefighting to focus on building intentional company culture, refining internal communication, and establishing clear accountability structures. Melanie shares powerful mindset frameworks to help business owners combat burnout and lead with empathy, while Allen delivers tactical advice on streamlining operations and resolving underlying team friction. Whether you are struggling to scale your business, managing a stressed-out service delivery team, or looking for ways to align your company culture with your operational goals, this recap of ACES 2026 delivers the strategic clarity you need to move forward.A special thank you to our premier sponsors who make this show possible:Blumira: https://info.blumira.com/nfr?&mrls=Paid_Ads&mrsp1=All_Things_MSP&mrsp2=All_Things_MSP&utm_source=Paid_Ads&utm_medium=All_Things_MSP&utm_campaign=All_Things_MSPCompliance Scorecard: https://compliancescorecard.com/?utm_source=ATMSPEasyDMARC: https://easydmarc.com?utm_source=ATMSPMaterial Security: https://material.security/?utm_source=ATMSP&utm_campaign=ATMSPOITVoip: https://oit.co/?utm_source=onlinecomm&utm_campaign=atmspSync365: https://sync365license.com/?utm_source=ATMSPConnect with our Hosts and Guests:Justin Esgar (Host): https://www.linkedin.com/in/justinesgar/Eric Anthony (Host): https://www.linkedin.com/in/esanthony/Melanie Curtis (Guest): https://www.linkedin.com/in/melaniecurtis/Allen Edwards (Guest): https://www.linkedin.com/in/allen-edwards-04a4341/Join the All Things MSP Community:Website: https://allthingsmsp.comFacebook Group: https://www.facebook.com/groups/allthingsmspLinkedIn Page: https://www.linkedin.com/company/allthingsmsp/YouTube Channel: https://www.youtube.com/@AllThingsMSPThanks for Watching!

    27 min
  3. From Tech to Wealth: Financial Planning and Growth for MSP Owners | EP163

    May 20

    From Tech to Wealth: Financial Planning and Growth for MSP Owners | EP163

    Live from the ACES Conference in Minneapolis, Minnesota, hosts Justin Esgar and Eric Anthony sit down with industry leaders to unpack what it really takes to build, scale, and value a successful Managed Service Provider (MSP).In this episode, Justin Maxwell from Big Life Financial dives into crucial wealth management and financial strategies specifically tailored for MSP business owners looking to maximize their long-term growth. Next, Naaila Hossain from Techcierge discusses operational excellence and the tactical shifts necessary to streamline tech services. Finally, Lucas Acosta from Foojee shares profound insights into company culture, team alignment, and understanding what makes an MSP truly attractive to buyers and investors. Whether you are aiming to optimize your current operations or preparing your business for an eventual high-value exit, these live conversations offer actionable takeaways straight from the conference floor.Connect With Our Hosts:Justin Esgar: https://www.linkedin.com/in/justinesgar/Eric Anthony: https://www.linkedin.com/in/esanthony/Connect With Our Guests:Justin Maxwell (Big Life Financial): https://www.linkedin.com/in/justin-maxwell-5b5832a/Naaila Hossain (Techcierge): https://www.linkedin.com/in/naaila-hossain-a83151b/Lucas Acosta (Foojee): https://www.linkedin.com/in/lucasacosta/Join the All Things MSP Community:Website: https://allthingsmsp.comFacebook Group: https://www.facebook.com/groups/allthingsmspLinkedIn Page: https://www.linkedin.com/company/allthingsmsp/YouTube Channel: https://www.youtube.com/@AllThingsMSPA Special Thank You to Our Sponsors:Blumira: https://info.blumira.com/nfr?&mrls=Paid_Ads&mrsp1=All_Things_MSP&mrsp2=All_Things_MSP&utm_source=Paid_Ads&utm_medium=All_Things_MSP&utm_campaign=All_Things_MSPCompliance Scorecard: https://compliancescorecard.com/?utm_source=ATMSPEasyDMARC: https://easydmarc.com?utm_source=ATMSPGozynta: https://gozynta.com?utm_source=ATMSPMaterial Security: https://material.security/?utm_source=ATMSP&utm_campaign=ATMSPOITVoip: https://oit.co/?utm_source=onlinecomm&utm_campaign=atmspSync365: https://sync365license.com/?utm_source=ATMSP

    34 min
  4. The Termination Talk: Managing Major Employee Mistakes | EP162

    May 16

    The Termination Talk: Managing Major Employee Mistakes | EP162

    In this episode of the All Things MSP Podcast, hosts Justin Esgar and Eric Anthony dive deep into one of the most challenging aspects of running a business: handling major employee mistakes and the inevitable process of termination. While we all strive to build a perfect team, sometimes a "mess up" is so significant that it requires immediate and decisive action to protect the company and its clients.Justin and Eric share candid insights into the emotional and operational hurdles of letting someone go. From identifying the "red line" where a mistake becomes a fireable offense to navigating the logistics of an exit interview, this episode is a must-watch for any MSP owner or manager looking to lead with both empathy and professional rigor. They discuss how to maintain team morale during a transition and how to turn a negative staffing situation into a learning opportunity for the rest of the organization.Connect with our Hosts:Justin Esgar: https://www.linkedin.com/in/justinesgar/Eric Anthony: https://www.linkedin.com/in/esanthony/Join the All Things MSP Community:Website: https://allthingsmsp.comFacebook Group: https://www.facebook.com/groups/allthingsmspLinkedIn Page: https://www.linkedin.com/company/allthingsmsp/YouTube Channel: https://www.youtube.com/@AllThingsMSPA Special Thank You to Our Sponsors:https://allthingsmsp.com/sponsorsBlumiraChoice Cybersecurity SolutionsCompliance ScorecardEasyDMARCGozyntaMaterial SecurityOITVoipSync365Thanks for Watching!

    34 min
  5. Will AI Replace Your MSP Tools? The Reality of Vibe Coding | EP161

    May 6

    Will AI Replace Your MSP Tools? The Reality of Vibe Coding | EP161

    In this episode of the All Things MSP Podcast, Justin Esgar and Eric Anthony dive deep into the trending concept of "Vibe Coding." As AI tools like Cursor, Replit, and Lovable become more accessible, MSPs are starting to ask: Do we still need to pay for every vendor tool, or can we just build it ourselves?We explore the shift from traditional software procurement to a world where "vibing" out a prompt can generate functional code. While the idea of replacing high-cost vendor subscriptions with custom-built internal tools is enticing, it comes with significant risks. We discuss the balance between the "instant gratification" of AI development and the long-term responsibilities of maintaining, securing, and supporting custom code. Is Vibe Coding a legitimate way to gain a competitive edge, or is it a support nightmare waiting to happen? Join us as we break down the pros, the cons, and the future of development in the MSP space.Thank you to our premier sponsors for making this show possible:Blumira: https://info.blumira.com/nfr?&mrls=Paid_Ads&mrsp1=All_Things_MSP&mrsp2=All_Things_MSP&utm_source=Paid_Ads&utm_medium=All_Things_MSP&utm_campaign=All_Things_MSPChoice Cybersecurity Solutions: https://choicecybersolutions.com/Compliance Scorecard: https://compliancescorecard.com/?utm_source=ATMSPEasyDMARC: https://easydmarc.com?utm_source=ATMSPGozynta: https://gozynta.com?utm_source=ATMSPMaterial Security: https://material.security/?utm_source=ATMSP&utm_campaign=ATMSPOITVoip: https://oit.co/?utm_source=onlinecomm&utm_campaign=atmspSync365: https://sync365license.com/?utm_source=ATMSPConnect with our Hosts:Justin Esgar: https://www.linkedin.com/in/justinesgar/Eric Anthony: https://www.linkedin.com/in/esanthony/Join the All Things MSP Community:Website: https://allthingsmsp.comFacebook Group: https://www.facebook.com/groups/allthingsmspLinkedIn Page: https://www.linkedin.com/company/allthingsmsp/YouTube Channel: https://www.youtube.com/@AllThingsMSPThanks for Watching!

    36 min
  6. The Truth About Ticket Counts and RMM Necessity - All Things MSP | EP160

    Apr 28

    The Truth About Ticket Counts and RMM Necessity - All Things MSP | EP160

    In this episode of the All Things MSP Podcast, Justin Esgar and Eric Anthony dive into another round of "Reddit Roulette," pulling the most pressing questions from the r/MSP community. The duo tackles two fundamental yet controversial topics that every Managed Service Provider faces: the reality of ticket volumes and the absolute necessity (or lack thereof) of Remote Monitoring and Management (RMM) tools.First, the guys break down a common industry anxiety: "Is this number of tickets too high?" They discuss why raw numbers can be deceiving and how to distinguish between healthy productivity and a burning-out help desk. Following that, they dive into the "To RMM or not to RMM" debate, exploring whether modern MSPs can survive using alternative stacks or if the RMM remains the undisputed heart of the operation. Whether you are a solo-preneur or scaling a large team, this episode provides a grounded perspective on the tools and metrics that actually matter.We would like to give a massive thank you to our premier sponsors for making this show possible:Blumira: https://info.blumira.com/nfr?&mrls=Paid_Ads&mrsp1=All_Things_MSP&mrsp2=All_Things_MSP&utm_source=Paid_Ads&utm_medium=All_Things_MSP&utm_campaign=All_Things_MSPCompliance Scorecard: https://compliancescorecard.com/?utm_source=ATMSPEasyDMARC: https://easydmarc.com?utm_source=ATMSPGozynta: https://gozynta.com?utm_source=ATMSPMaterial Security: https://material.security/?utm_source=ATMSP&utm_campaign=ATMSPOITVoip: https://oit.co/?utm_source=onlinecomm&utm_campaign=atmspSync365: https://sync365license.com/?utm_source=ATMSPConnect with our Hosts:Justin Esgar: https://www.linkedin.com/in/justinesgar/Eric Anthony: https://www.linkedin.com/in/esanthony/Join the All Things MSP Community:Website: https://allthingsmsp.comFacebook Group: https://www.facebook.com/groups/allthingsmspLinkedIn Page: https://www.linkedin.com/company/allthingsmsp/YouTube Channel: https://www.youtube.com/@AllThingsMSP

    43 min
  7. The MSP Guide to Conference Season: Maximizing ROI and Networking | EP159

    Apr 21

    The MSP Guide to Conference Season: Maximizing ROI and Networking | EP159

    In this episode of the All Things MSP Podcast, Justin Esgar and Eric Anthony take a deep dive into the hectic but rewarding "conference season." As the MSP industry gears up for a wave of major events, the duo discusses how to choose the right conferences to attend, what to expect from major shows like Pax8 Beyond and ACEs, and why these in-person gatherings are vital for business growth and community building. Whether you are a solo practitioner or leading a large team, this episode provides a roadmap for getting the most out of your travel budget and your time on the show floor.Connect with our Hosts:Justin Esgar: https://www.linkedin.com/in/justinesgar/Eric Anthony: https://www.linkedin.com/in/esanthony/Join the Community:Website: https://allthingsmsp.comFacebook Group: https://www.facebook.com/groups/allthingsmspLinkedIn Page: https://www.linkedin.com/company/allthingsmsp/YouTube Channel: https://www.youtube.com/@AllThingsMSPA Huge Thank You to Our Sponsors:Blumira: https://info.blumira.com/nfr?&mrls=Paid_Ads&mrsp1=All_Things_MSP&mrsp2=All_Things_MSP&utm_source=Paid_Ads&utm_medium=All_Things_MSP&utm_campaign=All_Things_MSPCompliance Scorecard: https://compliancescorecard.com/?utm_source=ATMSPEasyDMARC: https://easydmarc.com?utm_source=ATMSPGozynta: https://gozynta.com?utm_source=ATMSPMaterial Security: https://material.security/?utm_source=ATMSP&utm_campaign=ATMSPOITVoip: https://oit.co/?utm_source=onlinecomm&utm_campaign=atmspSync365: https://sync365license.com/?utm_source=ATMSP

    34 min
  8. 5 Reasons Your MSP Profit Margins Are Shrinking (And How to Fix It) | EP158

    Apr 16

    5 Reasons Your MSP Profit Margins Are Shrinking (And How to Fix It) | EP158

    In this episode of the All Things MSP Podcast, hosts Justin Esgar and Eric Anthony dive deep into a concerning trend surfacing in the first quarter of 2026: the widening gap between rising revenues and stagnant profit margins. While many MSPs are seeing their top-line numbers grow, the "cost of doing business" is eating away at the bottom line faster than ever. We break down the economic factors, staffing costs, and vendor price hikes that are contributing to this shift and offer actionable strategies to ensure your business remains healthy and sustainable.We also explore why traditional "per-seat" pricing might be failing you in the current market and how to re-evaluate your service stack to recapture lost points. Whether you are a solo-mighty MSP or scaling a large team, this conversation is a necessary reality check for your Q2 planning.A huge thank you to our premier sponsors for making this show possible:Blumira: https://info.blumira.com/nfr?&mrls=Paid_Ads&mrsp1=All_Things_MSP&mrsp2=All_Things_MSP&utm_source=Paid_Ads&utm_medium=All_Things_MSP&utm_campaign=All_Things_MSPCompliance Scorecard: https://compliancescorecard.com/?utm_source=ATMSPEasyDMARC: https://easydmarc.com?utm_source=ATMSPGozynta: https://gozynta.com?utm_source=ATMSPMaterial Security: https://material.security/?utm_source=ATMSP&utm_campaign=ATMSPOITVoip: https://oit.co/?utm_source=onlinecomm&utm_campaign=atmspSync365: https://sync365license.com/?utm_source=ATMSPConnect with our Hosts:Justin Esgar: https://www.linkedin.com/in/justinesgar/Eric Anthony: https://www.linkedin.com/in/esanthony/Join the All Things MSP Community:Website: https://allthingsmsp.comFacebook Group: https://www.facebook.com/groups/allthingsmspLinkedIn Page: https://www.linkedin.com/company/allthingsmsp/YouTube Channel: https://www.youtube.com/@AllThingsMSP

    36 min
See All (165)

5
out of 5
17 Ratings

About

Join hosts Justin Esgar and Eric Anthony as they discuss weekly the many facets of the IT services business and have some fun along the way. There will also be a steady flow of guests to provide their unique insights into the topic of the week.

Information

  • Creator
    Justin Esgar and Eric Anthony
  • Years Active
    2023 - 2026
  • Episodes
    165
  • Rating
    Explicit

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