Money Box

BBC Radio 4

The latest news from the world of personal finance plus advice for those trying to make the most of their money.

  1. 2d ago

    Money Box Live: Capita, What Went Wrong?

    In this special episode of Money Box Live, we look at what is going on with Capita, which administers millions of people's pensions. Widows left without, newly retired people with no idea when they will get their money, just some of the cases being sent to the Money Box inbox. There have been repeated promises from Capita and the government that these problems would be fixed, yet deadlines pass and the delays remain. In this episode we hear from those people putting thier plans on hold, burning through their savings or even planning to go back to work whilst they wait for the backlog to clear. Capita told us, “We are sorry for the impact service issues have had on members. Despite good operational progress, we recognise there is more to do. We are working closely with the Cabinet Office to resolve outstanding cases and restore the service to the standard members should expect.” The Cabinet Office, which is ultimately responsibility for the pension scheme told us, "The service levels following the move to Capita have been completely unacceptable. Our immediate priority is to stabilise the service to give current and former Civil Servants the service they deserve." Joining us, Fran Heathcote, General Secretary at the Public and Commercial Services Union, and Sir Geoffry Clifton Brown, Conservative MP and Chair of the Public Accounts Committee. Presenter: Felicity Hannah Producer: Sarah Rogers Reporter: Dan Whitworth Editor: Jess Quayle Senior Editor: Sara Wadeson (This episode was first broadcast on Wednesday the 14th of October 2026).

  2. Oct 23

    AI Money Advice and Heating Oil Costs Rise

    New research published this week found that free AI chatbots gave inaccurate answers to financial questions more than half of the time. This research was carried out by a company called Saturn AI which works with financial advice firms. It ran a series of financial questions through 18 different AI platforms more than 10 thousand times, checking them against key criteria to decide whether they passed or failed. The research identified errors relating to student loans, mortgages, pensions, tax, savings and debt. What's the best advice for using AI to help with your personal finance? The price of heating oil has risen sharply this month to around £1,100 to fill a 1,000 litre tank, £400 more than it cost in early July. The price spiked in March to as much as £1,340 because of the Middle East conflict. Before that prices were stable at around £600 for a tank. What should people do now as we head into winter? Is there enough information available when it comes to choosing your home or travel insurance? And, the government has paid out more than £300 million pounds since the start of a scheme designed to help those on low incomes to build up a savings pot. This week new figures show that more than 650,000 people are now using the Help to Save Scheme, which was set up in 2018. Who's eligible and how do you apply? Presenter: Paul Lewis Reporters: Dan Whitworth and Jo Krasner Researchers: Eimear Devlin and Amber Mehmood. Editor: Jess Quayle Senior News Editor: Sara Wadeson (First broadcast 12pm Saturday 26th September 2026)

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The latest news from the world of personal finance plus advice for those trying to make the most of their money.

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