Money Box

BBC Radio 4

The latest news from the world of personal finance plus advice for those trying to make the most of their money.

  1. 2D AGO

    Credit Card Debt and Civil Service Pensions

    Debt charity StepChange says its research suggests around 2.5mn people who have debt on a credit card have paid more in interest, fees and charges over the past 18 months than they have repaid off the debt itself. Its survey of 6,000 adults, done by the polling organisation YouGov, found 1 in 20 adults had this persistent credit card debt. Its calling on the regulator, the Financial Conduct Authority, to improve the lending rules to stop debt building up and and ensure banks are intervening sooner to support customers in difficulty. The FCA says its rules mean that lenders should only provide credit to people who can afford to repay. The government has started a hardship fund because thousands of newly retired civil servants have been kept waiting months for their pensions to be paid. The Public and Commercial Services union, which represents many civil servants, has described the situation as "catastrophic" and is calling for urgent action to put things right. In a joint statement Capita and the Cabinet Office said they are "deeply sorry for the worry, frustration, and distress this has caused." Adding they both take this responsibility "very seriously and are urgently working together to put this right." New figures show that banks are refunding more of the money stolen from customer accounts, following new rules which force them to do so. And as the big lenders offer mortgages worth six times people’s salary, what does this mean for borrowers? Presenter: Paul Lewis Reporters: Dan Whitworth, Jo Krasner and Niamh McDermott Editor: Jess Quayle Senior News Editor: Sara Wadeson (First broadcast 12pm Saturday 7th February 2026)

    25 min
  2. FEB 28

    Report Fraud and Student Loans

    Billions of pounds is lost each year to fraud, be that by criminals simply stealing someone's money or by thieves tricking victims into giving them their details before draining their bank accounts. It's a crime that is massively under-reported, with very low conviction rates too. To tackle this, a new agency's been created called 'Report Fraud'. It replaces the problematic "Action Fraud" which had been the place for victims to report fraud for over a decade. Paul Lewis interviews Chief Superintendent Amanda Wolf who's the Head of Report Fraud. There are calls for a cut in the interest rate on some student loans. In recent weeks some graduates have been saying they feel they were missold their loans, because they're only paying off interest on what they owe, despite high levels of payments. The Department for Education says that its making what it called "tough but fair" decisions to protect taxpayers and students. We'll discuss that with the Higher Education Policy Institute. There is growing pressure from charities and MPs for the government to introduce statutory regulation of the bailiff sector in England and Wales as a matter of urgency. Campaigners say it's about making sure people who are in debt aren't on the receiving end of bad practice form bailiffs breaking the rules. And half a million households on heat networks now have new protections when it comes to their heating bills. Presenter: Paul Lewis Reporters: Bisi Adebayo and Dan Whitworth Researcher: Niamh McDermott Editor: Jess Quayle (First broadcast on Radio 4 12pm Saturday 31st January 2026)

    25 min
  3. FEB 14

    Energy Bill Battle and Restrictive Covenants

    When it comes to keeping our homes warm nearly all of us rely on just a handful of big energy suppliers. And during the winter, especially with the cold temperatures, we rely on those suppliers to do their job. When they don't customers can firstly complain to their supplier but, if they're still not happy, they can take their complaint to something called the Energy Ombudsman. It's a free, impartial service and gets thousands of complaints every year. In most cases, when the ombudsman makes a decision, that decision is followed to the letter, quickly, by suppliers. But in some cases that doesn't happen - we investigate one listener's battle over a £1,700 bill. HMRC has told MPs it's going to take more care in how it handles its effort to crack down on fraud and error, after a mistake which led to thousands of families wrongly losing their Child Benefit. It was the Scottish government's Budget this week and there were quite a few changes promised for people's pockets, we'll round up the details. And, there's a huge amount to think about when buying a home, from sorting the mortgage to getting quotes for removal companies, but one thing you might not be expecting is that your new home might come with rules telling you what you can and cannot do with it. Restrictive covenants are binding conditions written into the actual property deeds or contracts. What can you do to protect yourself from any financial impacts? Presenter: Felicity Hannah Reporters: Dan Whitworth, Eimear Devlin and Phil Simm Researcher: Jo Krasner Editor: Jess Quayle (First broadcast 12pm Saturday 17th January 2026)

    25 min
4.1
out of 5
21 Ratings

About

The latest news from the world of personal finance plus advice for those trying to make the most of their money.

More From BBC

You Might Also Like