The CX Cast
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
Almost There…
08/26/2023
Love this podcast! Great information and insights and the Forrester speakers are polished and well-spoken. However, the audio quality is mediocre at best. Audio isn’t properly normalized, especially from episode-to-episode and mic quality runs the gamut of bathroom + laptop mic acoustics to professional quality recording equipment. You’re almost there, but please don’t neglect the listening experience of your audience!
Great insights
03/11/2022
I always learn something from the episodes and I really appreciate the expertise from the guests.
Awesome show, highly recommend!
09/20/2018
Jenny, Sam and their guests provide some incredibly actionable and compelling content on how to effectively grow your business through world-class CX. Highly recommend listening and subscribing to The CX Cast if you want the knowledge AND mindsets to build a brand customers flock to (and reach your overall business goals as a result)!
If you're in customer experience, this is for you.
11/08/2015
Nice summary of customer experience topics and issues each week.
About
Information
- CreatorForrester
- Years Active2015 - 2024
- Episodes100
- RatingClean
- Show Website
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