36 episodes

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it! Please post a review on Itunes if you find our podcast of value. This will help us reach as many Call Center Geek as possible!#callcenter #contactcenter #CX #custserv #callcentergeekwww.expiviausa.com

Advice from a Call Center Geek! Thomas Laird

    • Business
    • 4.7, 33 Ratings

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it! Please post a review on Itunes if you find our podcast of value. This will help us reach as many Call Center Geek as possible!#callcenter #contactcenter #CX #custserv #callcentergeekwww.expiviausa.com

Customer Reviews

4.7 out of 5
33 Ratings

33 Ratings

BDMul ,

Fantastic Content

For anyone who has a passion for call centers and is looking to further educate themselves this is the podcast for you. Thought provoking content that provides a new way to think about how to run a call center. Can’t wait for new content each week!

waylonjjones ,

Amazing Value

This podcast has been incredible for someone who is transitioning to leading a contact center! I also think there’s valuable application for anyone in customer service/relations!

Matthew Aulds ,

Easy and simple

I love this podcast! I have been in the call center industry for twenty years and Thomas makes the complex easy and simple to understand. He has challenged me to increase my employee, customer and organizational engagement.

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