45 episodes

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it! Please post a review on Itunes if you find our podcast of value. This will help us reach as many Call Center Geek as possible!#callcenter #contactcenter #CX #custserv #callcentergeekwww.expiviausa.com

Advice from a Call Center Geek! Thomas Laird

    • Business
    • 4.8, 35 Ratings

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it! Please post a review on Itunes if you find our podcast of value. This will help us reach as many Call Center Geek as possible!#callcenter #contactcenter #CX #custserv #callcentergeekwww.expiviausa.com

Customer Reviews

4.8 out of 5
35 Ratings

35 Ratings

Rgarrison in Troy, Mo ,

Excellent advice and content

I haven’t been a longtime listener but I promise I make sure not to miss an episode now. I find so many common situations that you discuss. I’ve been in the call center industry over 30 years and when I listen to some of your situations I feel like I’m still green. I always say learn at least one new thing everyday and you make that so easy. I listen to your podcast as I head into the center in the morning I’m still trying to catch up and can’t wait til I’m listening to the podcast that are more current. Keep doing the amazing job you are and thank you so much for sharing your expertise with all of us.

BDMul ,

Fantastic Content

For anyone who has a passion for call centers and is looking to further educate themselves this is the podcast for you. Thought provoking content that provides a new way to think about how to run a call center. Can’t wait for new content each week!

waylonjjones ,

Amazing Value

This podcast has been incredible for someone who is transitioning to leading a contact center! I also think there’s valuable application for anyone in customer service/relations!

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