Chain of Learning: Empowering Continuous Improvement and Lean Change Leaders

Katie Anderson
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You’re a leader who knows that people are at the center of an exceptional organizational culture. You're excited to activate a culture of continuous learning – where everyone is capable, confident, and empowered to solve problems and innovate at all levels. This podcast is all about inspiring and equipping you to do that – through the power of learning and leading. Chain of Learning® is where the links of leadership and learning unite. Join your host, Katie Anderson, internationally recognized leadership consultant, award-winning author of “Learning to Lead, Leading to Learn”, and fellow learning enthusiast, for a journey that will help you master the skills to lead your organization from a traditional culture of “doing” into a vibrant, high-performing organization of continuous learning. Chain of Learning® is the trusted source for purpose-driven leaders and continuous improvement, lean, and agile practitioners seeking positive inspiration, innovative ideas, proven best practices, and actionable strategies to lead transformational change. Tune into each episode to gain the knowledge and skills you need to build a thriving people-centered learning culture, achieve needed business results, and expand your impact, so that you – and your team – can leave a lasting legacy. Subscribe and follow Chain of Learning® today so you never miss an episode! Share this podcast with your friends, fellow leaders, and colleagues, and let’s strengthen our Chain of Learning® – together. Podcast website: ChainOfLearning.com Katie Anderson’s website: KBJAnderson.com Connect with Katie Anderson on LinkedIn: https://www.linkedin.com/in/kbjanderson/ Read Katie's book: LearningToLeadLeadingToLearn.com

  1. NOV 4 · BONUS

    57| Bonus - How GE CEO Larry Culp Leads with Lean to Build a Culture of Continuous Improvement

    What does it really take to become lean—not just do lean? This is the secret to transformational lean leadership that Larry Culp, CEO of GE and GE Aerospace shared with me on stage three years ago. In this special bonus episode, I want to share his insights and wisdom about leadership and lean culture with you. This bonus episode marks two milestones in my own Chain of Learning® journey:  🎙 The two-year anniversary of the launch of this podcast! 🎉 The three-year anniversary of my interview with Larry Culp These two moments are deeply connected and they tell a powerful story about learning, leadership, and continuous improvement in action. To celebrate, I’m bringing you my “fireside chat” with Larry Culp—recorded live on stage at the AME Conference in Dallas in 2022. It’s a rare, candid look at how one of today’s most respected global executives leads with a lean mindset to practice intentional leadership, humility, and continuous learning to reshape culture, improve decision-making, and lead sustainable organizational transformation at scale,  You’ll also hear how this conversation became a defining moment for me—ultimately inspiring the launch of the Chain of Learning® podcast—and why Larry Culp’s insights on lean leadership are just as relevant today. YOU’LL LEARN: Why even senior leaders and CEOs need a coach or teacher—and how having a trusted mentor helps accelerate learning and growthThe importance of shifting from answers to questions—and why Breaking the Telling Habit® mattersWhy embracing mistakes and “bad news” builds psychological safety, and a stronger foundation for continuous improvementThe power of going to see—going to gemba (the place work happens)—and how its essential for lean transformationHow embracing the awkwardness of learning—going slow to go fast—helps leaders model humility and build trust through transparency ABOUT MY GUEST: Larry Culp joined the GE Board of Directors in April 2018, and was appointed CEO of GE in October 2018. In June 2022, he assumed additional duty as CEO of GE Aerospace and became Chairman & CEO of GE Aerospace when it launched as a public company in April 2024. He also serves as the non-executive Chairman of GE HealthCare. Larry spent 25 years at Danaher Corporation, serving as President and CEO, where he helped increase both revenue and market capitalization fivefold. Recognized as one of the world’s top CEOs by Harvard Business Review and Barron’s, Larry has served as a Senior Lecturer at Harvard Business School, teaching leadership and strategy.  IMPORTANT LINKS: Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/57 Watch the full interview with Larry Culp on YouTube: youtube.com/watch?v=U3hFsuLOaPUCheck out my website for resources and ways to work with me KBJAnderson.comFollow Larry Culp on LinkedIn: linkedin.com/in/larry-culpConnect with me on LinkedIn: linkedin.com/in/kbjandersonRead “Learning to Lead, Leading to Learn” – the leadership book Larry Culp recommended to all GE employees : LearningToLeadLeadingToLearn.com  TIMESTAMPS FOR THIS EPISODE: 02:51 Larry Culp’s view on lean as a lever to embrace cultural disruption at GE04:14 The importance of having a coach and a teacher to help guide you as a senior leader05:34 Larry’s shifts in his leadership approach as he was learning how to lead07:47 How to really listen and hear what others meant to say07:28 How to become a better listener and ask better questions08:20 The difference of implementing lean versus becoming lean10:12 What lean means to you as a leader 12:25 The importance of doing the work even though you have a coach13:49 How to build failure and mistakes into your leadership practice and culture15:06 Fostering an environment where sharing mistakes and challenges are acceptable17:55 Larry’s key takeaway from Katie’s Shingo award winning book, “Learning to Lead, Leading to Learn”21:16 What to assess when going to Gemba24:13 What Larry has learned from his sensei and going to Japan that has helped him be a more impactful leader28:11 How hoshin kanri is connected to your approach leadership approach 29:24 The impact of cross-functional collaboration31:22 Managing awkwardness as a leader while learning new leadership skills32:49 Making the shift in being okay with not having all the answers34:56 Future improvements of GE36:33 The purpose of daruma dolls in setting intentional goals37:46 The real heart of lean leadership in using learning as a lever for results that matter

    40 min

  2. OCT 29

    56| Slow Down to Speed Up: The Power of the Pause to Accelerate Continuous Learning

    How often do you find yourself racing from meeting to meeting, rushing through tasks, or filling every silence with your own voice?  In our doing-oriented culture, pausing feels uncomfortable—even counterproductive. Yet left unchecked, our instinct for action and answers can limit learning, development, and innovation. In this episode, I explore the power of the pause and why mastering it may be one of the most transformative leadership habits you can develop.  Pausing with purpose—slowing down to create space for silence, reflection, and intentional action—actually accelerates your impact. It’s in the pause—the space between our “doing”—that learning deepens, decisions improve, and people grow.  Whether you’re leading a team, coaching others, or developing your own learning mindset, this episode will help you discover the power of the pause to drive performance, engagement, and lasting change. YOU’LL LEARN: Why silence feels uncomfortable—and how our instinct to fill the space with our thinking limits growth, reflection, and learningHow embracing ma (間), the Japanese concept of “ meaningful space between”, creates the conditions for learning, understanding, and transformation The importance of intentional reflection (hansei) to cultivate a  learning culture rooted in continuous improvementWhy mastering the pause creates ripple effects across your team, transforms your leadership, and leads to better resultsThree ways to develop the power of the pause as a transformational leadership habit to create clarity, ownership, and insightIMPORTANT LINKS: Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/56 Check out my website for resources and ways to work with me KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjanderson TIMESTAMPS FOR THIS EPISODE: 01:50 The benefits of mastering the pause  02:12 Why silence is uncomfortable making us want to keep things moving05:05 Katie’s aha moment of the telling habit08:58 How to pause to create space for others to think 10:16 How the pause is used in Japanese culture13:18 The meaning of ma (間) and how to apply this concept15:41 How reflection (hansei) is deeply rooted in Toyota’s culture16:17 An example of how Agustín created pauses in the busyness of the usual work routines to give space for conversations 17:47 Why the power of the pause is three-fold17:51 [ONE] Restore the PDSA (Plan-Do-Study-Adjust) cycle18:20 [TWO] Pausing gives others space to think18:46 [THREE] The pause shifts you from being reactive to proactive19:40 Three ways to practice the power of the pause19:44 [FIRST] Count silently to 10 after you ask an open question20:01 [SECOND] Schedule reflection and thinking time for yourself and for your team20:22 [THIRD] Practice the Intention Pause21:32 The benefits of holding back before sharing your idea

    23 min

  3. OCT 15

    55| Adopt the Mentor Mindset: How to Motivate, Guide, and Develop the Next Generation [with David Yeager]

    Enter to Win a Copy of David Yeager's book "10 to 25: The Science of Motivating Young People" - Register to win before October 24th at 11:45pm Pacific: http://chainoflearning.com/55 How do you motivate, coach, or lead someone younger—without sounding critical, nagging, or controlling? We’ve all heard the stereotypes:“Young people don’t care.”“They’re entitled.”“They can’t take feedback.” But what if those assumptions are what’s really getting in the way of growth, engagement, and connection? In this episode, I talk with Dr. David Yeager, professor of psychology at the University of Texas at Austin and author of the bestselling book, 10 to 25: The Science of Motivating Young People. David’s groundbreaking research—conducted with Carol Dweck, Angela Duckworth, and others—reveals how the right balance of high challenge and high support can unlock potential in the next generation and foster a learning culture where people feel valued, respected, and inspired to grow. Together, we explore the “mentor mindset”—a practical approach to coaching and intentional leadership to help young people move from compliance to engagement and step into their full potential — and how you can provide feedback that creates connection and motivation, not conflict. Whether you’re a parent, coach, teacher, or organizational leader, you’ll walk away with actionable insights to cultivate a continuous learning mindset and inspire empowered growth.  YOU’LL LEARN: How to lead with the mentor mindset to create a “learning zone” that combines high expectations with high support, empathy, respect and belief in people’s capability ​​What the “mentor’s dilemma” is—and why both the enforcer mindset (high challenge, low support) and the protector mindset (high support, low challenge) fall shortHow great mentors balance rigor and flexibility that encourage people to produce high-quality work without enforcing rigid rulesThe power of transparency and labeling your intent when giving feedback to build trust and clarityThe link between McGregor’s Theory X and Theory Y management mindsets and the mentor’s dilemma, and how these leadership mindsets show up in organizations such as Microsoft, GE, McDonald’s, and Walmart ABOUT MY GUEST: David Yeager, PhD, is a professor of psychology at the University of Texas at Austin and the cofounder of the Texas Behavioral Science and Policy Institute. He is the author of, 10 to 25: The Science of Motivating Young People, and best known for his research conducted with Carol Dweck, Angela Duckworth, and Greg Walton on short but powerful interventions that influence adolescent behaviors such as motivation, engagement, healthy eating, bullying, stress, mental health, and more.  IMPORTANT LINKS: Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/54 Check out my website for resources and ways to work with me KBJAnderson.comConnect with David Yeager: linkedin.com/in/david-yeager Follow me on LinkedIn: linkedin.com/in/kbjandersonCheck out David Yeager’s book 10 to 25: The Science of Motivating Young People: A Groundbreaking Approach to Leading the Next Generation—And Making Your Own Life Easier: amazon.com/10-25-Motivating-Groundbreaking-Generation Reach out to learn more about the Athena App: https://txbspi.prc.utexas.edu/Join The Power of the Mindset Masterclass: https://www.masterclass.com/classes/power-of-mindsetSubscribe to my newsletter: kbjanderson.com/newsletter TIMESTAMPS FOR THIS EPISODE: 02:23 The misconceptions about young one that led to David’s research04:23 What the mentor’s dilemma is and how to overcome it05:53 The disconnect with giving and receiving feedback 07:43 Other alternatives to what mentorship can really be for young ones09:06 The predicament young ones are in between wanting respect, but not having the rights of adulthood10:50 The difference between the enforcer and protector mindset11:32 The mentor's dilemma in withholding feedback or being too supportive12:58 Characteristics of the enforcer mindset in the blame and shame approach and the problems it causes14:02 Characteristics of the protector mindset includes low standards, but high support16:37 Different types of leadership styles and why they can be referred to as “mindsets” instead 19:16 The conflicts between protector and enforcer mindsets21:56 How to have a mentor mindset in dealing with challenges in the workplace or at home22:26 Example of a mentor mindset in dealing with students in holding a high standard, while also providing support28:44 Difference between intellectual rigor and logistical rigor30:92 Benefit of holding a rigorous standard while also providing support in helping others meet their goals32:51 Example of Stef Okamoto in transforming her old enforcer culture to embracing a mentor mindset focused on honesty and collaboration37:14 Example of how to use the mentor mindset in correcting behavior in the workplace without being offensive43:47 The Athena App created with Carol Dweck to help managers deal with conflict45:41 The misalignment between the real experience in working in serving customers and what managers really need46:34 Top tip for managers to show up with the mentor mindset in addition to asking questions47:55 The importance of transparency in leadership to collaboratively troubleshoot issues49:30 Why leading and mentoring young people isn't about lowering the bar or enforcing compliance, but holding high standards with support50:41 Asking questions and providing encouragement to be a better leader51:28 The power of labeling and making your intentions clear when giving feedback52:37 Question to reflect on to shift into a mindset mentor

    52 min

  4. OCT 2 · BONUS

    54| BONUS - Build Influence and Get Buy-in: Elevating the Positioning, ROI, and Value of Lean and Continuous Improvement [with Betsy Jordyn]

    What do people in other functions at your organization think lean is all about? For many—in HR, OD, Finance, or operations—the answer is simple: process improvement, efficiency, waste elimination.  And while those are pieces of the puzzle, they miss the bigger picture. Too often, continuous improvement and operational excellence teams get pigeonholed as “process people,” making it hard to gain traction or build the partnerships needed for real transformation. But lean isn’t just about processes—it’s about people. It’s a strategy for developing leaders, engaging employees, and creating lasting change. If you’re struggling to get leadership buy-in for lean or continuous improvement, the problem likely isn't the results you deliver. It’s how you’re positioning the value of lean and your role as a change leader. That’s why I teamed up with my friend and business positioning and branding expert Betsy Jordyn for a special bonus episode. Together, we explore one of the biggest challenges you face as a lean and CI professional: how to position and frame your work so others see its true impact. YOU’LL LEARN: Why lean consultants – both internal and external – struggle with positioningHow to talk about what you do in language executives care aboutWhy people and learning matter more than toolsHow to connect leadership behaviors to measurable business resultsAnd why influence skills are just as important as technical expertiseWhether you’re an internal or external consultant, this conversation will help you reframe your work in ways that create greater traction and impact. ABOUT MY GUEST: Betsy Jordyn is a Brand Positioning Strategist that helps consulting and coaching business owners clarify their brand positioning and messaging, create a website presence that positions them as sought-after experts, land clients with ease and integrity, and take their place as thought leaders and influencers in their niche. Her mission is to help consultants and coaches monetize their best-at strengths and authentic passions to make a bigger difference in the world. IMPORTANT LINKS: Full episode show notes: https://kbjanderson.com/roi-strategic-positioning-lean-consultants/ Watch this bonus episode on YouTube: https://youtu.be/kgCbr2Os3nA Connect with Betsy Jordyn: linkedin.com/in/betsy-jordynListen to my conversation with Betsy Jordyn on Consulting Matters podcast: The ROI of Elevating Your Strategic Positioning & MessagingCheck out my website for resources and working together: KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjanderson Learn about my Japan Leadership Experience program: kbjanderson.com/JapanTrip Download my KATALYST™ Change Leader Self-Assessment: KBJAnderson.com/katalyst  TIMESTAMPS: 01:00 – The challenge: how lean is misunderstood as process improvement04:00 – Why “lean” became associated with tools in the West07:30 – The “paint story”: respect for people in action at Toyota10:00 – Demystifying jargon like gemba and focusing on “going to see”12:00 – Creating conditions for frontline problem-solving15:00 – Respect for people = holding precious what it means to be human19:00 – Don’t lead with methodology: framing problems leaders care about22:00 – From tools to transformation: shaping client expectations24:00 – Linking behavior change to ROI and business results25:00 – The Katalyst™ model: building influence and communication skills27:00 – Why executives aren’t always on board—and how to change that33:00 – Silos among OD, HR, L&D, and lean consultants36:00 – Building cross-disciplinary partnerships for culture change41:00 – Positioning tips: language, boundaries, and when to reveal methods42:00 – Pairing technical expertise with influence for greater impact46:00 – Trojan-horsing people-centered leadership through process work48:00 – Quantifying value: behaviors, KPIs, and ROI54:00 – Wrap-up: The path forward for lean consultants

    1 hr

  5. OCT 1

    53| Rediscover Ikigai: What it Really Means for Your Leadership and Life Purpose [with Nicolas Kemp]

    Ikigai is one of the hottest buzzwords in leadership and personal development. But what does ikigai really mean? When you think of ikigai, what do you envision?  Is it the popular Venn diagram that claims to help you find your purpose by identifying “the sweet spot” where what you love, what you’re good at, what the world needs, and what you can be paid for overlap?  The problem? That’s not ikigai at all.  And in fact, the very process of putting ikigai into a framework contradicts the authentic meaning of the word. To dispel what he calls the “ikigai hoax” and uncover its deeper meaning I’m joined by Nicholas Kemp—Japanologist, researcher and author of IKIGAI-KAN: Feel a Life Worth Living and the new book Rolefulness, co-authored with Professor Daiki Kato.  We explore how ikigai is fundamentally about creating meaning, connection, and a life —and workplace—where people feel life is worth living It’s about being before doing and cultivating simple joys, authentic relationships, and spaces where people feel safe, valued, and inspired, whatever roles you are playing in your life or at work. Let’s rediscover ikigai—not as a trendy framework, but as a powerful principle to understanding personal purpose, leadership development, and how to cultivate organizations where every individual can thrive.  YOU’LL LEARN: Why the popular Venn diagram version of ikigai is a myth—and what authentic ikigai really means in JapanWhy ikigai is an essential concept for leaders who want to create people-centered workplacesThe deeper meaning of kokorozashi and its connection to purpose, intention, and leadership impactWhat “rolefulness” means and why understanding your roles in life can bring meaning into your relationships and workplacePractical ways to apply ikigai in leadership and daily life to inspire individuals and build thriving teams ABOUT MY GUEST: Nicholas Kemp, known as The Ikigai Coach, is a coach trainer, public speaker, consultant, and author of IKIGAI-KAN: Feel a Life Worth Living and Rolefulness. He is the founder and head coach of Ikigai Tribe, a community of educators, psychologists, coaches, and trainers dedicated to serving their communities through the authentic practice of Ikigai. With decades of experience living in Japan and training leaders worldwide, Nick is the trusted voice on how Ikigai can be embodied—not just studied. IMPORTANT LINKS: Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/53 Check out my website for resources and ways to work with me KBJAnderson.comConnect with Nick Kemp: linkedin.com/in/nicholas-kemp Follow me on LinkedIn: linkedin.com/in/kbjandersonCheck out Nick Kemp’s Ikigai Tribe website and get his books: https://ikigaitribe.com/Download my free KATALYST™ Change Leader Self-Assessment: KBJAnderson.com/katalyst Learn more about my Japan Leadership Experience: kbjanderson.com/japantrip TIMESTAMPS FOR THIS EPISODE: 02:20 What ikigai really means03:11 The misconception people think ikigai is04:10 The ikigai hoax of the popular viral Venn diagram07:04 Why Nick calls himself a Japanologist and his deep understanding of Japanese principles10:57 The different structures of ikigai to identify relationships, people roles, and hobbies11:19 What “Kan” means in Ikigai-Kan that makes you feel that life is worth living13:27 The concept of slowing down into “be” not just “do”14:35 How to get back to the ikigai essence of life and work15:00 The meaning of ibasho and that is built on three ideas that make you feel comfortable and have a sense of purpose17:34 The importance of having a psychologically safe environment where continuous improvement thrives19:54 What kokorozashi means to align our behaviors with intention21:20 How Japan uses kokorozashi in their biggest business school24:01 Breaking down the concept of kokorozashi to put ideas into action25:38 What inspired Rolefullness to make it an extension of ikigai29:03 Tips on how to understand your role in your own life whether at work or home23:23 Three ways to enrich your life 30:22 The importance of meaningful conversations and expressing gratitude32:26 How to be more roleful to make a change in your business and relationships and fulfill a specific role36:07 The concept of authenticity to show up as you are with maximum impact36:58 How to get started in getting more intentional in being your authentic self 38:12 The greatest gift of ikigai and allowing a person to pursue their work role42:12 Cultivating ikigai, kokorozashi, and shiko to create space where people feel safe, valued, and inspired 43:24 Three simple ways to create ibasho to build a welcome place where people thrive

    45 min

  6. SEP 17

    52| What You Love About Lean and Operational Excellence - And Your #1 Frustration: Executive Buy-In

    What’s the #1 frustration most lean and continuous improvement practitioners face? It's something that I bet you've felt too, no matter how passionate you are about the work, no matter what you call it: lean, agile, continuous improvement, operational excellence, or DevOps... Too often, we struggle to clearly explain what we actually do as CI change leaders and why it matters. And when you can’t articulate the deeper value of lean or OpEx, it’s hard to get the buy-in needed to lead the organizational transformation you envision. In this episode, I take you inside a qualitative survey of 100+ change leaders—from internal continuous improvement practitioners and leaders, to external consultants and coaches, executives and operations leaders—on what draws us to this field of organizational improvement, what fuels our passion, and what holds us back from the impact we know is possible. Before listening to this episode, take a moment to reflect on: What lights you up about your work?What’s the top challenge you keep running into? If you love lean and continuous improvement and are ready to overcome the frustrations holding you and your organization back from real transformation, then this episode is for you. YOU’LL LEARN: Three things we love the most about this work as continuous improvement and lean change leadersThe #1 frustration holding you back (hint: it’s not about the tools or frameworks)Why a shift from McGregor’s Theory X (command and control) to Theory Y (empowered problem-solving) management mindset is critical to your impact—and why lean efforts fail without itThe paradox of trying to influence deeply ingrained management and leadership beliefs and behaviorsThree practical ways you can start changing both the story and the system  IMPORTANT LINKS: Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/52Check out my website for resources and ways to work with me KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonDownload my free KATALYST™ Change Leader Self-Assessment: KBJAnderson.com/katalyst Hear how Gustavo influenced significant business results after participating in my Japan Leadership ExperienceTIMESTAMPS FOR THIS EPISODE: 03:01 Reflection questions on your own experience as a lean and continuous improvement practitioner03:53 Top three things that light us up and fuels our passion 03:58 [FIRST] Problem solving that directly impact people’s ability to work meaningfully 04:51 Survey examples of what leaders love about solving problems 06:16 [SECOND] People development and empowerment 07:07 Survey examples of what leaders love about empowering people to solve problems 08:50 [THIRD] Tangible and meaningful impact 09:52 Survey examples of what leaders love about creating meaningful impact for people, organizations, and systems 10:46 Change leader’s frustration: leadership buy-in  12:57 The deeper truth in what’s stopping us from leading real organizational transformation 13:18 Challenges in changing mindsets and shifting behaviors in an organization 13:42 The meaning of Douglas McGregor’s Theory X and Theory Y and the relationship to lean 16:00 The paradox in changing mindset management and leadership for change leaders 17:12 Three practical tips to shift shift the story and the system 17:18 [FIRST] Acknowledge the size of the challenge 18:07 [SECOND] Speak the language of business 19:07 One of the best examples of how a leader effectively led change through influence  20:54 [THIRD] Pair technical process improvement skills with influence and human-focused skills 22:54 The consistent themes from the survey of loving this work and wanting to make meaningful impact 23:54 Take the next step in expanding your influence skills

    25 min

  7. SEP 3

    51| Elevate Your Impact Beyond Tools: The Problem-Solver’s Toolkit [with Elisabeth Swan and Tracy O'Rouke]

    Organizations invest thousands of dollars and countless hours into lean, Six Sigma, and other continuous improvement training programs. Certifications get awarded. Belts get earned. But nothing actually changes. Technical problem-solving training alone isn’t enough to drive meaningful impact. Without guidance and support on how to apply problem-solving tools—and the people-side of leading change—improvements stall.  In this episode of Chain of Learning, I'm joined by Tracy O’Rourke and Elisabeth Swan, co-founders of the Just-in-Time Café and co-authors of "The Problem-Solver’s Toolkit." With more than 50 years of combined Lean Six Sigma experience, they’ve trained and coached thousands of problem-solvers across industries—from healthcare and government to manufacturing and service—helping teams turn knowledge into real results. Whatever problem-solving method you use—DMAIC, PDCA, or an A3—you’ll walk away with practical insights to help you bridge the gap between knowledge and action. YOU’LL LEARN: Why traditional training programs fail to create lasting problem-solving capability—and what to do insteadThe importance of bringing others along in a change project and staying flexible and curious as the work evolvesWhy successful and sustainable problem-solving requires both technical know-how and people skillsHow to engage teams, navigate change, and keep momentum going while leading a process improvement team How to close the gap between learning and doing by turning skills into real-world results ABOUT MY GUESTS: Tracy O’Rourke is a Lean Six Sigma Master Black Belt, and co-founder of the Just-in-Time Café. As a sought-after consultant, instructor, and speaker with over 25 years of experience, Tracy specializes in cultural change, leadership development, strategic alignment, and process improvement.  Elisabeth Swan is a leadership coach, keynote speaker, award-winning author of “Picture Yourself a Leader”, and co-founder of the Just-in-Time Café. Elisabeth brings decades of experience helping Fortune 100 companies and nonprofits embrace conscious leadership and continuous improvement.  IMPORTANT LINKS: Full episode show notes: ChainOfLearning.com/51My website for resources and ways to work with me KBJAnderson.comConnect with Tracy O’Rourke: linkedin.com/in/tracy-orourkeConnect with Elisabeth Swan: https://www.linkedin.com/in/elisabethswanFollow me on LinkedIn: linkedin.com/in/kbjandersonDownload my free KATALYST™ Change Leader Self-Assessment: KBJAnderson.com/katalyst Get your copy of the “Problem-Solver’s Toolkit”: www.jitcafe.com/book My Japan Leadership Experience: kbjanderson.com/japantrip  TIMESTAMPS FOR THIS EPISODE: 01:37 The inspiration behind the “Problem Solvers Toolkit”  02:54 The disconnect between what is education and what leads to retention  04:22 The aha moments in creating the revised second edition in leading process improvement 05:55 Potholes and detours as a metaphor in process improvements not going the perfect way 06:36 The journey of continuous improvement in taking your team on the journey with you 07:26 Incorporating road games in getting the team involved in problem solving 11:03 What led Tracy and Elisabeth to want to help people in leading process improvement 13:31 The real meaning of being a leader — more than just being a senior executive 16:04 The difference between lean and Six Sigma 18:24 Why the process steps matter more than the name 19:22 Why people feel lean has failed 20:38 Additional learnings in making the second edition of “The Problem-Solver’s Toolkit”  21:53 Changes made in the second edition including graphics, examples and templates 22:19 What the Just-in-Time Café digital toolkit includes  25:23 How to solve problems based on solving similar problems 27:19 The 5S Baby spoof music video inspired by process solving tools 29:12 The next spoof song based on root cause analysis 33:16 Elisabeth’s takeaways from the Japan Leadership Experience in seeing worker happiness 34:53 The importance of focusing on human happiness and engagement for growth 36:53 Tracy’s takeaways from the Japan Leadership Experience  40:00 Top recommendation for being the most effective in getting traction in solving problems 41:41 The importance of building curiosity to get to know people and their experiences 43:34 What is involved in successful problem-solving 44:14 How to close the gap between learning and doing

    46 min

  8. AUG 20

    50| Change the Culture: NUMMI and the Power of Leading Through Influence, Not Authority [with Isao Yoshino]

    “Change the culture!” That’s exactly what longtime Toyota leader Isao Yoshino was tasked with during one of the most famous business transformations in history—NUMMI—Toyota’s joint venture with General Motors in the 1980s. The challenge?  Take GM’s worst-performing plant—plagued by absenteeism, low morale, and poor quality—and turn it around. Within just one year, with the same American workforce but under Toyota’s leadership, NUMMI became GM’s best-performing site. Behind the scenes was Mr. Yoshino, leading the design and delivery of a three-week training program in Japan for hundreds of NUMMI’s frontline and middle managers. In this episode, Mr. Yoshino shares the inside story of NUMMI’s transformation—how an experiment in a business turnaround became a “New Me” moment for its leaders—and the leadership lessons you can use to influence culture change without relying on authority. If you’re a lean practitioner or change leader wondering how to truly “change a culture,” this is a rare chance to hear the story directly from the person who lived it. You’ll Learn: Why you can’t force culture change—and what to do insteadHow Mr. Yoshino and his team created  immersive learning experiences that shifted NUMMI leaders’ mindsets in just three weeksWhy the “Check” step in PDCA is the secret to Toyota’s sustained success How the andon process reshaped leaders’ views on problems—and how a “no problem is a problem” and no-blame mindset fosters learning and continuous improvementWhy NUMMI’s transformation was as much (or more) about people as it was about performance ABOUT MY GUEST: Isao Yoshino, worked at Toyota Motor Corporation for over 40 years—from the late 1960s to the early 2000s—and played an important role in the development of Toyota’s people-centered learning culture it’s now famous for. He was a key part of Kan-Pro senior leadership development program, which embedded A3 thinking as the process for problem-solving, communication, and leadership development across the organization—and has deep expertise in the practice of hoshin-kanri—Toyota’s strategy deployment process. He’s the subject of the Shingo award-winning book “Learning to Lead, Leading to Learn: Lessons from Toyota Leader Isao Yoshino on a Lifetime of Continuous Learning” IMPORTANT LINKS: Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/50Check out my website for resources and ways to work with me KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonDownload my free KATALYST™ Change Leader Self-Assessment: KBJAnderson.com/katalyst Learn more about the Japan Leadership Experience: kbjanderson.com/japantrip For an even deeper behind-the-scenes look at NUMMI, read the dedicated chapter in my book: LearningToLeadLeadingToLearn.com  TIMESTAMPS FOR THIS EPISODE: 03:02 How Isao Yoshino felt to be tasked with changing the culture and attitude of NUMMI leaders 04:27 Creating the space for leaders to experience working in Japan and Toyota’s style 09:21 Positive results from employees changing their attitude mindset themselves without being forced 12:06 The importance of “check” in the PDCA process  14:38 Making the “check” process a positive experience in learning how to improve systems without blame18:10 The critical difference between the former GM culture and Toyota with their approach to problems19:12 The mindset shift of “no problem is a problem” and the impact of pulling the andon cord 20:19 The positive results from lettings others learn and grow without force23:09 Reflections from Isao Yoshino about being part of the Japan Leadership Experience and continuing to learn something new24:38 The acronym for NUMMI and the deeper meaning of, “New Me” to become the best version of yourself

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About

You’re a leader who knows that people are at the center of an exceptional organizational culture. You're excited to activate a culture of continuous learning – where everyone is capable, confident, and empowered to solve problems and innovate at all levels. This podcast is all about inspiring and equipping you to do that – through the power of learning and leading. Chain of Learning® is where the links of leadership and learning unite. Join your host, Katie Anderson, internationally recognized leadership consultant, award-winning author of “Learning to Lead, Leading to Learn”, and fellow learning enthusiast, for a journey that will help you master the skills to lead your organization from a traditional culture of “doing” into a vibrant, high-performing organization of continuous learning. Chain of Learning® is the trusted source for purpose-driven leaders and continuous improvement, lean, and agile practitioners seeking positive inspiration, innovative ideas, proven best practices, and actionable strategies to lead transformational change. Tune into each episode to gain the knowledge and skills you need to build a thriving people-centered learning culture, achieve needed business results, and expand your impact, so that you – and your team – can leave a lasting legacy. Subscribe and follow Chain of Learning® today so you never miss an episode! Share this podcast with your friends, fellow leaders, and colleagues, and let’s strengthen our Chain of Learning® – together. Podcast website: ChainOfLearning.com Katie Anderson’s website: KBJAnderson.com Connect with Katie Anderson on LinkedIn: https://www.linkedin.com/in/kbjanderson/ Read Katie's book: LearningToLeadLeadingToLearn.com

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